Kogan Australia
Reviews and Complaints

I now have an email trail of 18 emails back and forth with kogan who refuse to allow me to return a king sized bed that arrived too firm, and poorly constructed so that the springs cause the person on it to "roll off" when close rot the side of the bed. The so called RRP advertised was $3799 and i was advised that the supplier sells them at this price. That is just a complete lie. The supplier, BDirect, appears to be a shell company with many people complaining about it. I've purchase beds before and the one that arrived firstly arrived rolled up!. thats usually not a sign of a $3799 bed. I immediately requested a return and was initially told that it would be picked up by courier for $40. which i accepted. About 2 hours later i was sent a retraction staing that the item was a premium product and as such not able to be refunded. Since then i have contacted the ACCC and the Consumer Affairs group in my state and am awiating advice or action. I estimate that at least 4 hours has been spent by Kogan staff in denying my plea, and my attempt to be rational. As a result the brand damage is pretty much permanent with me, which is a shame becuase the company iw ork for spends more than $20k per year on Kogan monitors. We wont be buying from Kogan in future as we believe that customer reputation is paramount.
What i received was a cheap and nasty $500 bed that is useless to me. What annoys me is that i took the gamble that this was perhaps a $1500-$2000 bed bought on economy of scale principles, but it just isnt. It doesnt even stack up to local $500 beds ive tried and seen at retailers.
To me, this is all kinds of levels of wrong. I've been advised that Kogan doesnt need to provide a return if i changed my mind. This isnt technically true either as many companies provide this such as Big W, Coles and otehr big retailers. Besides, i dd not change my mind, the item did not meet expectations which were heavily influenced by the RRP $3799 claim which as far as i can see is just bogus. I have a $2500 bed currently and there is no way on earth this is a $3799. I make this assessment based on 25 years working as a professional engineer, tertiary degree qualified and years of experience with products of all kinds.
What is most amazing to me is the disregard of reputation over a potential loss that amounts to the effort to restock the item, as i would be paying for the return fee of the courier.
It appears that Kogan will adhere to its policy regardless of the economic and social realities.
Regards,

On 13th July l ordered a Kindle. Nearly 1 month later l still have not received it. I have since cancelled my order and asked for confirmation of refund, yet have heard nothing from Kogan.
5 attempts by Kogan were made to deliver the Kindle. Each time the address was incorrect despite me advising them on each occasion of the correct address. I was advised that it had been redirected to my local post office only to find that it wasn't there either. I then had confirmation that it was being redirected to my home address (given that they kept omitting my are number from my work address), only to learn that they had sent it to my incorrect work address again.
Kogan has had my money for nearly 1 month. The present was a gift for my daughter's birthday which had long come and gone.
I have my own business and an offer of a token gift etc would be the least l could do to restore good faith to the customer ...but not Kogan, they can't even acknowledge my letter of complaint nor advise me of my refund.
I'm so disappointed. I have used Kogan many times but will not in the future, not only wont l recommend Kogan to my friends, l will go out of my way to discourage them from even considering using Kogan.

I bought a Dual Sim phone and one of the sim cards always defaults to the non existent 2G Network so it can only detect calls on one of my numbers. Their specs show the phone is Dual Standby but that is just not true in Australia.They told me even though I can't receive calls on both Sim cards, I can still insert two cards and that justifies listing it a Dual Sim phone and therefore I have no claim and they do not care about the "Dual Standby" claim on their web page.
I wasted $400 and this mob do not give a damn.

I referred a friend who bought a 365 day plan however I didn't receive my $10 credit. I understand from her that she used the link but when I wasted 40 min waiting for a Kogan rep to assist me all I was told was that she needed to use the link, then be logged in & spend over $35. She can't remember if she remember if she was logged in... nor should it be that difficult to receive the whole of $10 when I've recruited a new long term customer for Kogan.
All I want is my $10 credit- surely it's not that hard!

I placed large order on the website www.kogan.com.au and the total sum was $1, 500. So the seller sent me confirmation info, where he told that the delivery would be for free and within 5-7 days. After that he never replied to my emails, as well as he didn’t deliver my order. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

Signed up online for mobile phone service on a 90day prepaid access account. After 30 days I could receive calls on my mobile however I am unable to connect to any mobile or landline number I dial. The numbers i DIAL ring however when they pick up they get a dead line. Kogan advertise that you can reach them 24/7 on a 1300 number for assistance how ever call calls to this number were not answered after 32, 45 and 65 minutes respectively. I originally signed up for 2 mobile plans however cancelled one due to the problems getting them set up. I am only sorry that I didn't cancel both back in December 2012.
This company has proved that they are not customer service friendly for Senior citizens who want to talk to a human when they have problems. I say buyer be very aware when dealing with this company which when the product is sold works on the principal of "OUT OF SIGHT OUT OF MIND"