Kogan Australia review: Returning a product sold for a 3rd party by kogan

I want to return a product sold by Brosa through Kogan. I sent the following message to Brosa:

Hi there -
I’d like to return these as it turns out they aren’t what I need after all. They are unused and in their original packaging. How do I go about setting up a return? Here’s the order number:
#MRGC8E7D
Purchased on 16 January 2025

Thanks,
Nan
*****
I received an email message on 10 March saying I needed to go through Kogan. I sent a message via the Kogan website, and received a ticket number, but no other advice has been received.

email from Kogan 10 March:

Hi Nan Bray,

Thanks for contacting the Kogan.com Help Desk. This is just a quick email to let you know that we have received your enquiry. For reference, your ticket number is [protected].

We will get back to you as soon as we can!

Kindest Regards,

Kogan.com Team

I sent a follow-up email on 13 March, but no reply.

Today I tried to call the Kogan contact number from your website and there were no options that fit what I'm trying to solve. Hence filing a complaint with you.

Nan Bray
White Gum Wool
P.O. Box 20 Oatlands, TAS 7120 Australia
phone: mobile: [protected]