Kogan Australia
Reviews and Complaints

To whom it may concern

On 24 October 2018, I purchased Huawei Phone from New Zealand in Kogan New Zealand/ Australia.

I have recently bought a huawei phone from the Kogan online store. During the purchase, I press the Huawei 2 instead of Huawei 3. I contacted and told them many times to cancel immediately after payments. They told me they will do something on it. On this time, they are still processing the payments.

After 2 days of no hear from them. They alerted me that they already send the item that I do not want. They said they cannot do anything about it and I must accept it.

So sad about this I want some help and get my money back.

I understand that under the New Zealand and Australian Consumer Law, when I buy products and services they come with automatic guarantees that they will work and do what I asked for.

You can contact me about this complaint via email at [protected]@gmail.com or call me on +[protected] during business hours.

Thank you for your assistance in this matter.

Regards

Randy Reyes
Auckland, New Zealand

We recently purchased a 55" SMART 4K HDR television from Kogan AUstralia for around $600, for the specific purpose of gaming. On arrival, we found it did not play 4K HDR and so asked the company why it was advertised as such. Various emails floated back and forth, but the end result was that they denied it was false advertising (they had a very small disclaimer right at the bottom of the blurb stating does not support gaming), and eventually agreed to give a refund PROVIDED WE PAID RETURN POSTAGE of a couple of hundred bux. Shortly after we made our first complaint, the company had a fire sale on this item, clearing the warehouse of all of them at $399. A little supsicious hey. It has become apparent that this is a common occurance. Inferior products, with no after sales service. Not so cheap after all!
This television is NOT as advertised. It was sold to us as a 4K HDR television, not as a 4K HDR television that only supports some devices.
This matter has been refered to the ACCC and will be flagged with my MP. I will also be advising all within my reach of the difficulties experienced with this company.

Order q3w6p3bh
I have just received the purchased item delivered by aus. Post. A crack of 4 cm was noted on the lid (top cover) of the machine, when checked on the item. The package was in a good condition when received, but the box appeared in a look of second hand conditions. I would like to have a replacement of the above item or a refund from kogan asap.
Thank you.
Cathy.

I have emailed have a reference #6819211 have sent 3 emails. The TV is no good and i want to return it and want you to send me the paper work to return this TV and i want to receive a refund.

The TV was delivered on Friday 20th - did not work from day 1 it is back in the box today is the 23rd.

I thought Kogan was a reputable organisation. I will never purchase another item from Kogan again. Do the right thing here and respond to my emails, send the paperwork and refund me.

Kimberley

Just purchased another, slicer, cuber. Have had many over the last 18 months as they were great for cubing carrots, potatoes for cooking.

However the last 2 broke on the first cutting period. They seem to have changed the steel blades or plastic surround see photos.

Now useless. These items were a great help in the kitchen and the first few purchased lasted a long time with the lid/closer the first to give up. But to have the blades broken on first use is really unbelievable.

I have also tried another blade in the set with the same result.

TV worked for 4 days and then picture and sound went. TV was picked up for repair, we were told it would take up 14 days to get an answer if it would be repaired or replaced customer service representatives wouldn't give any updates. 3 weeks later we are told TV has to be replaced. Now they are saying they can't deliver to our new address. Have asked for a refund a week ago and now they aren't replying to emails have sent 4. Tried calling customer service phone number doesn't give any options to talk to anyone or direct to the department I need. Will be going to the ombudsman tomorrow if I still don't get a response.
They have lost me ask a customer that's did sure, I will never buy anything from them again

Order Number: WF29372P
date of Incident: 8.10.2018

I purchased a mavic pro drone, memory card, mavic pro carry bag and external hard drive on the 2/10/2018.
The items arrived.

All items EXCEPT the hard drive were in the postal packaging.
I have contacted the customer service team on several occasions and received no answers. I am constantly being redirected to the support team but no-one from the support team has contacted me.

I have included images of email correspondence (see attached photos) and my customer service numbber is: 6800 852

1 battery of the Mavic Pro drone does not work.
Have tried to talk to customer service several times.
With no real answers.
I am very upset, distressed and anxious about this ordeal .

I am requesting a full refund of products. I want to return the products. I took out warranty and given the lack of customer support, I do not want to continue with Kogan in the future.

Received it on 10 Oct and discovered it cannot be charged. Lodged complaint with customet help and since have my received reply on return and Exchange.

I need that phone urgently as my current galaxy S5 is dying.

I have bought 3 items from kogan so far and this time I find that customer service or assistance so not user friendly. There is no number to call and no replies so far.

What is happening to customer and after sales service?

Help!

I bought 2 Samsung Galaxy S8+ 2 months ago and a few weeks ago I realized that the one I was using had a problem with the screen: it was not glued to the phone itself on the bottom and you could see a gap between. They checked my phone and said it was a "minor" problem so they technicians fixed it while I was claiming a new one. They sent it back to me even when I told le them I was not going to accept a repair for a factory problem which was something they had to manage, there's no reason why I should asume that problem. They told me they sent my case to a "senior team member" and since then I've had no answer and they keep ignoring me.
NEVER EVER buy technology from this guys. If there's a factory issue they clearly won't make themselves responsible for that.
I kept the phone packed because I won't accept it with repairs, money back or new phone.

Order VCRYKMDJ
After about one month my Kogan 65" Agora Smart 4K LED TV (Series 8 KU8000) (purchased on 30/6/18, despatched on 2 July 2018) malfunctioned. I was provided with software to reload which did not fix the issue. The unit was collected for repairs on 5/9/18 and I still have not got it back after 5 weeks. Kogan has been unable to tell me what the problem was or how long it will take them to fix it. After 4 weeks I requested a refund. Since then I have been offered an extended warranty and a bluetooth soundbar, which I do not want. I have requested a refund but have not heard back for one week now.
I have now lodged a complaint with Fair Trading NSW.
I would like a full refund of my purchase price, $907.99

purchased product on 24/8/18 on o/n W 6989 NPY Invoice [protected] paid on Papal.
I have had these 4 Pestill plugged in to wall for the best part of a month and the do not work as i have had a mouse over the last week in my house trying to catch it by traps
also quite a few cockroaches and other pests
Request to send back product and receive full refund. 10/10/18.

Kogan has had my faulty tv for 10 weeks with no action taken.

My request number is #6549129

My return ID is RA 1270966

I believe that 10 weeks is way too long to address the faults in my tv.

Please have somebody make a decision on this matter. I am now of the opinion that Kogan are not taking this matter seriously.

My email address is [protected]@netspace.net.au

My phone number is listed in my profile.

Brought a TV, now the screen is not working. Have tried several things. No way of contacting Kogan. Have tried to email but still waiting for a response
Would be nice for a response to come through or have some way of contacting Kogan, as it may be a easy fix. Would like the tv to be fixed or sorted out before warranty runs out. If issue is not fixed will not be buying from kogan again as the customer support is not there.

Despite numerous emails to Kogan this year I still do not have a satisfactory response to my problem. You have replied that you have received my email and have provided me a case number - 6745778.

I purchased a silver Kogan stand mixer and after about 4 uses the whisk disintegrated. I require a replacement whisk please.

Your response has been an instruction to set up a TV stand which is inappropriate.

hi I purchased a spark drone back in july I have been carefull not to fly it in unfavourable weather so have flown it about 5 times, it now wont take off no matter what I do as it cant find gps signal so it spends more time on the ground that in the air I would like either a refund of my $ 669.00 or it repaired I live in Melbourne and don't mind dropping it off to the repairer, , this is a present for myself and so far am dissapointed can you help thanks

This is ridiclious. Ordered and paid for express for an air mattress to take on our holiday, paid for express postage, left warehouse on TUE, now it's Friday and we're about to leave and tracking hasn't updated since Tue, AP says they probably entered the number in the system but haven't shipped it out yet. Thanks for ruining our holiday. It says on the website item leaves warehouse 1-2 days after ordering, and from metro to metro express should take a day, max. 2, however nothing works. All Kogan's phone numbers are either disconnected or just the band message, and emailing the problem gives you the standard "we'll get back to you soon" inquiry reply. What a joke.

The advertised phone - Samsung J5 Dual Sim was advertised with "1- 2 business days leaves warehouse" and 3-6 days after dispatch delivery. Today 11 days after purchase I called Aus Post as for the past days I have been submitting my tracking number online and the phone has not gone anywhere. Aus Post explained that they have not received the phone. They have received the paperwork, but no phone. I email Kogan and they explain that its in transit with Aus Post. I call [censored]. Kogan cannot explain where the phone is or when I will receive it. Guys, Please beware, this is really bad business practice in action. Deceiving customers for a speedy delivery that does not exist. Go to the store of your choice and buy the phone - dont buy through Kogan.

Dear sir/Madam,
This wireless camera has been properly installed in accordance with your latest internet instructions (which are only slightly better than the ones which came with the equipment).
1 - I get a mirror image on the view screen and cannot find a way to correct this.
2- The red wire of the wireless receiver C is connected directly to the battery together with the red wire of the signal splitter/fuse B as per your instructions.
This means that the receiver is always getting power. It gets warm after awhile.
3- Is this ok and would it not drain the battery when the car is not used for a while?
4- I lost the fuse. Please advise its specs.
Please ensure that I get proper technical answers this time,
Regards,
Johan Sundermeijer

I bought Mobile prepaid plan- Kogan Mobile Prepaid Voucher Code: MEDIUM (365 Days | 7GB Per 30 Days) -Buy one Get one Free.

I only received one Voucher Code and they only posted one Sim pack.
I have contact the help center since Friday 21 Sep 2018. They told me they will send another voucher code and post another sim pack to me within 24 to 48 hours. Now it is more than 72 hours and nobody reply my request. Keep saying the senior team will look after this. Then they just stop replying me. I felt so disapponited with the service.

Such a [censored] experience with Kogan(First time with Kogan).
Order number PAFCQMJA and Help center request #6755805.
Please check with your staff to make sure they are doing the proper job for your company.

I bought this tablet for an up coming cruise I'm taking with my Wife. This tablet has some issues with the video driver or the touch screen, it shows a pale screen with lines crossing the screen. I continue to restart, shutdown and to no avail. I'm at my wits end I have used it a few times since purchase but end up frustrated and use my phone as I am now. I will attach a video do you know of a fix or replacement.