Sportsman's Guide
Reviews and Complaints

Firearms Inquiry, Order #: [protected]

Customer #: [protected]
Order #: [protected]
Order Date: 07/28/2024

Dear Claude Morgan,

Thank you for shopping at Sportsman's Guide.

Order Details

Ship Method: Ground

Item
Qty
Price
Est. Delivery
Product

ATI Mil-Sport AR-15, Semi-automatic, 5.56 NATO/.223 Rem., 16" Barrel, 30+1 Rounds

1
$379.99
08/06/2024
Product

PPU, .223 Remington, FMJ-BT, 55 Grain, 100 Round Megapack

1
$53.19
08/06/2024

Tried to contact you-

Tried to place an order on line-

A page pops up that says "click here to prove you are human"

Had 10 different humans click on it, not a single one was recognized.

Tried 4 different computers, and two different cell phones, all operated by humans. None allowed a connection. All were blocked.

You sure know how to run a business! What are you doing? Following the bud light/ ford model of shooting yourself in both feet at the same time?

Respectfully, and sarcastically,

Id# 8970757

And your submit page is totally fubar as well.

Costumer no [protected] I bought stuff there 3 months ago and u gust hit me with a $49:99 charge I didn’t sign up to give u 50 bucks I must have hit something wrong I only bought once ain’t buying again any time soon I can’t afford to give u 5o bucks for nothing cancel anything else your planing to charge me and I want my money back don’t make be put in a dispute with the credit card company

I Ordered these boots in September. I tried to cancel the order about an hour later but they shipped them anyway. I refused delivery and they were shipped back. It's been going on two weeks and still no refund or communication from the company. I want a full refund for the boots. Have been assured that as soon as they receive them that i would be refunded. It seems as if it's taken an unusually long time and have heard nothing from the company.

I would think twice before ordering anything from this company again.

I made multiple orders for ammo in 2020. All were placed on back order. At least 5 times since placing the order, I had to confirm the order or lose it. I managed to confirm some of them. This week, I discover that my back orders were cancelled. I called to get more info and Al tells me that Sportsmans guide is not taking calls on that topic. Fascinating, isn’t it? Now that 9mm is back in stock, the orders are cancelled. How can anyone expect to maintain a customer base treating customers this way? To think we pay a membership fee to be treated this way!

Item #705550 Winchester, NATO 9mm Luger, 124 Grain, FMJ, 1, 000 Rounds with Ammo Can was Placed on order 7-29-20... This was placed on Back Order again and again was pushed out for months and months, now Expected Ship Date 6/4/2022... while at the same time SG continues to sell 9MM ammo. Is this a Bait and Switch action? Should a Class Action Law Suit be filed? Other customers are getting the same run around. NOT HAPPY.

On July 17, 2020 (two thousand twenty), I ordered a thousand rounds of Winchester "white box" 124 grain FMJ (practice) ammunition, packaged in a metal ammunition box. (Order number [protected]; product SKU at time of order [protected].) To get a better price, I also got a 30-day trial membership in their buyer's "club." The product price was $237.49; with shipping and "package protection, " the total was $241.48. As I just found out on the internet, I wasn't the only buyer to be repeatedly delayed; now (October 2021), the expected ship date has been moved, for the fourth time, to June 2022 -- almost TWO YEARS. Of course ammunition is much more expensive now -- the same item on the Sportsman's Guide website now has item number WX2-705550, but "Item not currently available for sale, " and is listed at $474.99 (club price) -- but you'd think a company would honor a completed order. I told a customer service rep today that I'd be happy to get the ammo without the metal box, but that didn't help.

Is there a class action lawsuit in progress?

Purchased this as a gift, description clearly states and pictured a built in bow holder in the platform. It did not have the bow holder!as this was a gift and sportsman guide clearly state that they do not accept returns on tree stands, I left a review warning others...they post the review, only to take it down days later as to not hurt the products rating! I find this to be very dishonest.

The two large fiberglass poles - (dark gray). Part # 12010. Splintered when I set up the tent. I have camped in tents for years, but I have never experienced support poles shattering like that. I have been trying to contact sportsman guide through their number [protected]) located on the instruction and safety manual, but all I get is a message and the phone disconnects. All I want is replacement poles. Damaged occurred on 9/19/2020. I can send the poles back for you to examine, but I have no way of sending a picture. My name is richard martin. Phone # [protected]. Please help.

I have tried on 6 occasions to make a purchase by phone to sportsman's guide; every time I am greeted with the same message,... Due to unusual call volume we are unable to take your call...

And, I want to be able to make a phone order, utilize my merchandize coupons I have with the company. They are useless, until you can actually make an order.

I was shopping on line for a Revolver and I spotted one that i liked.
The price was $418.00.
Then when it went thru the next day they charged me $495.00.
I would never have paid that for it.
So I called their customer service and told them what had happened and they told me it had never been that price..
This was a bait and switch . I actually have a picture that I emailed to them showing that it was $418.00.
They told me that there is a 50 percent restocking fee if returned.
So I got Screwed!
I would advice people to never shop here .
They will never get any more of my business.

I bought hunting clothes from the website www.thesportsmansguide.com, and they charged me at the same day. I haven’t received any confirmation email or tracking number. I waited for a week and called customer services team, who told me to wait a couple of days. Later they again promised to check my order and called me back, but nothing happened. I wonder if there other unsatisfied customers with the similar problems, please post your comments about this seller.

I ordered the used czech sleeping bags. They said you'll have to wait until they come off back order. I still requested them and gave me an approx ship date. A month and a half later I get a call stating We are only shipping you one (3)pc sleeping bag and not three. I replied "that's not what the ad stated" they said take it or leave it... Now I had to return the money I collected from the parents of the boy scouts you helped me disappoint. Thanks for ending the compulsive purchasing problem I been doing from your catalog for too long...

THE SPORTSMANS GUIDE RUNS YOUR CREDIT REPORT IF YOU USE THERE 4 PAY PLAN . I used an american express card to pay for 200$ worth of product, the card has a large limit, they ran a credit check for "credit wortheyness" my card is credit worthyness!, QVC and HSN do not do this? and in doing so droped my credit score 12 points with a hard inqurey this i have a problem with>and no help from manager BOBBY OR SALLY THEY GIVE NO EMPLOYEE ID NUMBERS.

THE SPORTSMAN'S GUIDE IS NOT WHAT YOU PEOPLE ARE TRYING TO SAY IT IS. i ACTUALLY WORK THERE. THEY GIVE THEIR EMPLOYEES THE BEST TRAINING, BENIFITS, AND DISCOUNTS. AND FOR THE CUSTOMERS YOU GET THE BEST PRICES ON MERCHANDISE. THEY'RE IS ALWAYS GOING TO BE A FEW ORDERS THAT MAY HAVE A PROBLEM. BUT REMEMBER WE ARE HUMAN. I KNOW...AS AN EMPLOYEE THAT THEY HAVE THOUSNADS OF BUYERS CLUB MEMBERS THAT ARE VERY LOYAL AND APPRECIATE OUR BUSINESS. AND UNLIKE OTHER COMPANIES OUR CLUB PRICE IS ONLY 29.99 FOR A WHOLE YEAR! AND WE NEVER RENEW YOUR MEMBERSHIP WHEN IT EXPIRES UNLESS YOU TELL US TO.

Phoned 7/31/10 rude laughing clerks John and then Judy asked me for personal information to correct an order then told me to call back later and do it again. I looked at my account on line and a merchandise return I returned a month ago was never credited. I'm afraid one of them or both took my information and kept my credit for their personal use. They didn't care about my order just wanted keep me calling and give them more information. They did not put me to a supervisor just put me on hold hoping I would hang up. They seemed determined to either sabotage the process or steal my details. They had no supervisor nor did they try to help me at that time.

this is a real POS store, they claim they have a no hassle return policy.
Yet, when I returned a pair of boots which despite supposedly being size 14 measured no more than a us size 12. The boots wouldn't even go on my foot.
I ordered a motorcycle helmet size xl which is supposed to be a size eight. Since I wear a Bell Helmet size 7 1/4 the size eight should have been super big. But I couldn't get the visor to close without hitting my nose. Something that is easy to do with the Bell.

So I used their return slip which is enclosed in the order paid for the return with a copy of the receipt for 31.90 and emailed them to ask for reimbursement of the shipping.

They refused saying that I was sup poised to get prior approval. But wait no where on the RMA shipping enclosed in the order was any note to contact them for prior approval. When I complained about the sizing error all they did was send me sizing chart.
I know what is going on, this company sells second rate communist Chinese goods which don't match US sizing and then when they don't fit we get STUCK FOR THE RETURN SHIPPING.
DON'T BUY FROM THIS COMPANY. UNLESS YOU DON'T MIND GETTING STUCK WITH INFERIOR PRODUCTS THAT DON'T FIT.
THEY WILL STICK YOU FOR THE RETURN SHIPPING.
SJY

I do have to give it to these folks that they have great customer service. However, their product quality leaves a LOT to be desired. While they will refund your purchase price, one still has the hassle of ordering, waiting on delivery (they aren't the fastest shippers either), filing a complaint, shipping the merchandise back, being out of pocket the return shipping. All for what? A lot of inconvenience. They ask for feedback on products. Try leaving negative feedback on one of their products. It will NEVER appear! I know, I have left negative feedback on every product I had problems with and I had to return 4 items this year. I do continue to buy from them but I had to learn the hard way how to select merchandise. Stay away from their Guide Gear branded products. Stick with quality name brand when they have them. Be an informed shopper. They are NOT and will NEVER be a quality seller like Amazon or NewEgg! Amazon and NewEgg are the best!

Bargain Outfitters sold us defective outdoor chairs that collapsed after a brief time in the elements. They were advertised as all-weather wicker over rattan frames, but in fact the frames were wood and rotted out very quickly.

The company says they have a "100% guarantee" at any time, but they do not tell you that you have to pay for return shipping even on defective merchandise. The shipping cost almost as much as the chairs.

They refuse to refund our money even though they are now aware that the chairs were made of cheap wood and advertised otherwise.

I have filed a complain with the Better Business Bureau - here is a link on the status of that case:

http://minnesota.app.bbb.org/complaint/new/?bid=0000008634

Luckily no one was hurt when the chairs collapsed, but what kind of company sells merchandise that they know can hurt people? They are still selling these chairs even after all of my emails to them about how dangerous they are!

THIS IS ONE OF THE BEST CUSTOMER SERVICE OUTFITS AROUND! IN FACT THE BULK OF THESE STORIES ARE SO DIFFERENT THAN MY EXPERIENCE I BELIEVE THE MAJORITY OF THESE PEOPLE ARE MERELY GRIPING BECAUSE SOMETHING DID'NT DID'NT GO THEIR WAY! I HAVE BEEN A MEMBER AND CLUB MEMBER FOR 11 YEARS AND I HAVE SAVED A TON OF MONEY DEALING WITH THESE PEOPLE! GARY OLEN SHOULD BE PROUD!