Sur La Table’s earns a 2.3-star rating from 3 reviews, showing that the majority of culinary enthusiasts are somewhat dissatisfied with kitchenware and cooking classes.
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Will not price match despite claiming it does
Sur La Table advertises in BIG letters "Price Guaranty. We've never met a price we wouldn't match!"
They ask you to call their 1-800 number if you find a lower price. I did find such a price and called. They refused to match the price because the site was offering a promotional sale. Sur La Table claimed the regular price on the site was the same as theirs and they refused to match the sale price. So much for a price match guaranty.
False advertising
Sur La Table advertises the pieces as signed by the artist. Once my order arrived, I opened it only to find that the pieces were NOT signed by the Nazari artist but stamped with the Sur La Table company logo. I immediately contacted the customer service department and informed them of the issue. I was that the issue and description had been corrected and that a representative would contact me the following day to discuss/correct the problem with my order. 3 days later I am waiting to hear and the pieces are STILL being advertised falsely, nothing has been corrected.
The complaint has been investigated and resolved to the customer’s satisfaction.
Not interested in Canadian orders
I've been ordering from Sur La Table for years. I live in Canada, but all items are always shipped to U.S. addresses. Prior to Christmas, 2006, this was not a problem. This year, however, they cannot accept non-US billing addresses, even though the order is being SHIPPED to the U.S. After MANY calls to their Customer Service (daily!), it was finally straightened out and the goods were sent. But it is obvious that Sur La Table is willing to ignore 10% of the North American market when they are unable (or unwilling) to accept non-US billing addresses (even though I can walk into a US Sur La Table store and use my Canadian Credit Card!). Canadians - don't even bother to order from them!
According to Sur La Table, they can't take a Canadian billing address because it's considered international and very high risk. High risk for fraud. You can shop in any Sur La Table over the phone and place order to ship to United States Billing Address. No Problem.
Is Sur La Table Legit?
Sur La Table earns a trustworthiness rating of 96%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Sur La Table. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Surlatable.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Surlatable.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Surlatable.com you are considering visiting, which is associated with Sur La Table, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Sur La Table website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
Surlatable.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Sur La Table protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to Sur La Table. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Sur La Table Reviews 0
Overview of Sur La Table complaint handling
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Sur La Table Contacts
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Sur La Table phone numbers+1 (800) 243-0852+1 (800) 243-0852Click up if you have successfully reached Sur La Table by calling +1 (800) 243-0852 phone number 0 0 users reported that they have successfully reached Sur La Table by calling +1 (800) 243-0852 phone number Click down if you have unsuccessfully reached Sur La Table by calling +1 (800) 243-0852 phone number 0 0 users reported that they have UNsuccessfully reached Sur La Table by calling +1 (800) 243-0852 phone number+1 (317) 559-2041+1 (317) 559-2041Click up if you have successfully reached Sur La Table by calling +1 (317) 559-2041 phone number 0 0 users reported that they have successfully reached Sur La Table by calling +1 (317) 559-2041 phone number Click down if you have unsuccessfully reached Sur La Table by calling +1 (317) 559-2041 phone number 0 0 users reported that they have UNsuccessfully reached Sur La Table by calling +1 (317) 559-2041 phone number
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Sur La Table emailscustomerservice@surlatable.com100%Confidence score: 100%Supportescalations@surlatable.com100%Confidence score: 100%Support
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Sur La Table address6100 4th Avenue South, Suite 500, Seattle, Washington, 98108, United States
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Sur La Table social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024 - View all Sur La Table contacts
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