Amazon DE
reviews and complaints

As I reflect on the reviews from various customers about Amazon DE, it's evident that experiences vary greatly. Some customers have expressed frustration with delayed deliveries, damaged goods, and unmet promises, leading to a rating of 2 stars. On the other hand, there are positive experiences highlighting good customer service and efficient shopping. It seems that Amazon DE's service quality may be inconsistent, so potential customers should approach with caution and be prepared for a mixed bag of experiences.

They are good>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>>...

Happy with my purchase! Monitor arrived from Berlin to my town in a matter of a few days! Thanks for a good service.

Amazon.de is a great place to find all kinds of items at good prices. Shipping usually takes shorter than estimated. Will buy again

I love amazon... you get almost everything within just 2-3 Days if you have Amazon Prime. The prices are also very good. Never had any problems with Amazon (:

Amazo is a very good online shop. I have bought so many things at very discounted prices. The best hing is that I am always guaranteed of delivery. I have never faced any problems while shoping on amazon. You just have to make sure that you know what you want.

Die Gr?e dieses $#*! Ring ist klein, aber es dehnt sich super leicht. Hilft, Ihre B?lle nach unten zu halten, um die Ejakulation zu verz?gern und gleichzeitig eine feste Erektion zu erhalten. Ich finde, es kann wie eine Socke unter anderen sperrigeren $#*! Slings f?r noch mehr Unterst?tzung und Ausbuchtung in Ihrer Jeans f?r die Damen zu wundern verwendet werden. F?NF STERNE! WERDE WIEDER KAUFEN!

I recently made an order on Amazon DE, and it's been a complete nightmare. I paid for my order with a bank card from Georgia, but when I tried to check the status of my order, I found that my account had been blocked on the Amazon GE website. I didn't receive any notification or explanation, they just blocked my account and my payment.

I tried to contact customer support, but they demanded all sorts of information from me, including details about my payment. I even sent them a payment order, but they still didn't unblock my account or provide any information about my order. Three days have passed, and there's still no record of my order in my account history.

I tried to contact customer support again, but they demanded all the same information again. It's like they're not even reading my messages or trying to help me. And every time I try to contact them, the website tells me that my account is still blocked and I can't even send a message to ask when my order will be shipped.

I've never seen such incompetence and disrespect for customers, not even in China, Asia, the Caucasus, or the third world. Amazon and their bank are holding onto my money and preventing me from accessing it, while taking a small percentage every day. It's outrageous.

I'm going to spread the word about these scoundrels so that everyone knows not to trust them. Don't waste your time or money on Amazon DE.

This is one of the worst branches of Amazon that I have ever encountered. As a customer from the USA, I have had two consecutive orders cancelled without any explanation. What's worse is that my order history vanished from my account, leaving me with no way to leave a review of the third-party seller who was supposed to fulfill my order. It seems that Amazon.de has a habit of cancelling international orders at whim and giving pretty lame excuses as to why.

On my latest order, things went from bad to worse. Amazon.de flagged my account, claiming that it had been hacked. My order was reversed and vanished from my account as if it never happened. I was locked out of my account across all Amazon platforms, including my main account on Amazon.com. It took me hours of frustration to get back into my account, and even then, I was treated like a common thief with no recourse and no justifiable excuse as to why.

The worst part is that there is no easy way to speak to anyone via telephone if you reside outside of Germany. Amazon.de's customer service is unhelpful and unresponsive. Their third-party sellers can misadvertise and then simply cancel orders with zero accountability since Amazon.de cripples your ability to leave any feedback by erasing your order history.

In conclusion, Amazon.de is a joke and a sad excuse for a branch of Amazon. I would not recommend it to anyone.

I gotta say, I had a pretty rough time trying to buy a microphone and cable on Amazon.de. I mean, I tried to make the purchase on December 25th using my EU credit card, but it just kept telling me to revise my payment method. I tried like six times, but no dice. So, I called up my bank to see what was going on, and they were just as confused as I was. They even started an investigation!

Later that evening, I decided to add my EU bank account to see if that would work. But nope, still got the same vague message about revising my payment method. And to make matters worse, my bank account was getting all these weird messages about my payment method being altered. Like, what the heck? Who's messing with my payment method?

So, I reached out to Amazon.de support, hoping they could help me out. But nope, they were completely useless. They had no idea what was going on. And when I asked to speak to a supervisor, the agent I was talking to, Milica, refused to transfer me. She said the supervisor would just tell me the same thing she did. Like, come on, Milica, give me a break!

Honestly, I don't know what's going on with Amazon.de. They seem completely incompetent, or maybe even fraudulent. Either way, I don't want them having access to my data anymore. So, I'm deleting my account ASAP.

If you're thinking about buying something on Amazon.de, be very careful. They're a total joke of an online store.

I recently had a bad experience with Amazon DE's support team. As a frequent customer who lives in Switzerland, I have purchased over 200 items from Amazon.de in the past year alone. On September 23rd, I added 6 items to my cart that were advertised as having free shipping for orders over 39 euros. However, when I got to the payment page, the free shipping option was not available and I was only given the option to pay 26 euros for shipping.

I immediately contacted Amazon support via chat and was connected with a support person from India. They told me that it was a system error and that I should make the payment including the 26 euro shipping fee, and then give them the order numbers so that they could refund me the 26 euros. I trusted them and followed their instructions. However, even after waiting for a week, I still had not received my refund.

I contacted Amazon support again today and was connected with another support person from India named "Harsh". Harsh apologized and told me that his colleague had given me incorrect information and that I would not be refunded. I have the chat transcripts to prove all of this - you can access them using the order numbers ***318 and ***724.

I am very disappointed with this experience. I would not have placed the order with the 26 euro shipping fee if the support person had not given me incorrect information in the first place. I don't need an apology - I need the refund that I was promised before I placed my order. I am writing this review as a last resort before I start posting about this incident on every possible forum and social media platform, and reaching out to senior Amazon leaders on LinkedIn.

This is not just about the 26 euros - it's about the principle and the customer-centric culture that Amazon is supposed to stand for. I hope to hear back from Amazon soon.

I recently purchased an item from Amazon.de a few months ago, but unfortunately, it stopped working properly. I was disappointed to find out that I didn't have the option to return it. Instead, I was given two options: to call or chat with support. However, both options were in German, even though I am located in Finland and Amazon.de is the site that sells to Finland. As a result, I was unable to get the technical support I needed in English, which was frustrating.

Another issue I encountered was censorship on reviews. I purchased a Cordless Hammer Drill, which was listed as a "Hammer drill," but I received a drill without a hammer function. I left a one-star review about this issue, but my review was refused. Amazon stated that my review could not be posted to the website because it did not adhere to their guidelines. It seems that Amazon only wants five-star reviews and doesn't accept criticism. I plan to open a claim with customer associations to address this issue.

Furthermore, the shipping system to Finland is messy and confusing. I found it difficult to navigate and understand the shipping information provided. Additionally, I have had purchases canceled by sellers after making a good deal. This is frustrating because I thought I had secured a good deal, only to have it taken away from me.

Another issue I encountered was the price increase during checkout. Many items showed a lower price at first, but after checkout, the price increased without notice. This was frustrating because I thought I was getting a good deal, only to find out that the price had increased.

Lastly, I had my account blocked after making a couple of purchases in promotion. I checked out and then found out that my account had been blocked, causing me to lose the deal and the price to increase. Overall, I have had a negative experience with Amazon.de and will be switching to Gearbest for my future purchases.

I recently had an experience with Amazon.de that left me feeling frustrated and confused. As an American living in Germany, I was excited to use my Amazon.de gift card to purchase some Life Savers candy. However, when I tried to make the purchase, I received a message stating that my account was temporarily on hold due to a violation of the terms and conditions.

I was shocked and confused as I had not done anything that I believed would violate the terms and conditions. I had simply used a valid gift card code to make a purchase. I was unable to access my account, use any Prime benefits, or place orders until I confirmed details related to my payment method.

After reviewing the terms and conditions, I could not find any evidence that using a valid gift card code was a violation. As long as the gift card was purchased legally and had not yet expired, it could be redeemed on the Amazon.de website for qualified products. It was also permitted to use multiple gift vouchers per order and combine them with one promotional voucher per order. Additionally, gift vouchers could not be redeemed for further gift vouchers or Kindle subscriptions, and gift vouchers or their balances could not be transferred to another Amazon.de customer account or paid out in cash.

Despite this, I was still unable to access my account and make my purchase. I felt frustrated and disappointed that I was unable to use my gift card as intended. I reached out to Amazon.de customer service to try and resolve the issue, but I did not receive a satisfactory response.

In the end, I decided to continue my battle for my Life Savers. I believe that I was not in violation of the terms and conditions and that my account should not have been put on hold. I am determined to have my account reinstated and to receive my order for free with postage paid. I hope that Amazon.de will take my concerns seriously and work with me to resolve this issue.

I recently purchased a Roborock vacuum cleaner from Amazon.de all the way from the UK. I was quite satisfied with the product as it did a good job of vacuuming and mopping, although there were a few small glitches here and there. However, after about six months of regular use, the product suddenly displayed an internal ERROR 104 and stopped working altogether. Since the product was still under warranty, I tried contacting the manufacturer several times through their website, but unfortunately, I never received a reply.

Feeling frustrated, I decided to reach out to Amazon for help. At first, they seemed quite helpful and asked me to return the product to a given address in Germany. However, they did not provide a paid label for the return shipping. Despite this, I sent the package anyways, keeping the receipt and emailing it to them for a refund once the package was received. Unfortunately, I ended up paying GBP111 for the return shipping, but the given Amazon depot address in Dresden turned out to be invalid. Even DHL in Germany was unable to deliver the package, which is now being returned to me. I contacted postal services, and they advised me that the package return would take months if everything went well with customs clearing on the way back.

I contacted Amazon again, and they apologized for giving me the wrong address. They told me to resend the package to a different address once I received it back, if ever. I am now out of pocket by GBP900 (product price) and GBP111 (return shipping), and I don't even know when or if the package with the product will be returned. Amazon is not willing to do any refunds for the return shipping to the wrong address they provided or the product until they receive it. There are numerous reports of people returning products from the UK to Dresden in Germany, only to be told that delivery can't be made to the return address, and they end up wasting their money.

I am quite disappointed with the experience I had with the manufacturer and Amazon customer service. Amazon CS is not willing to pass my complaint to their manager, and they keep giving me canned replies that they can't do anything before they receive the item. It's been a very bad experience for me, and I hope that Amazon can improve their customer service in the future.

This was the worst ordering and delivery experience I've ever had. I usually love Amazon because it's quick and easy, but this time was a nightmare.

I ordered a pair of Ugg boots on December 7th, but they were returned to sender for some unknown reason. When I tried to reorder them, they were out of stock. I was told I could get a price match for a similar item, but when I tried to order from a marketplace seller, I was told that a price match wasn't possible because it wasn't fulfilled by Amazon directly. This was confusing because the person I chatted with earlier didn't mention this. The item I ordered was also much more expensive, so it was a big difference.

The item was marked as delivered on December 16th, but my partner wasn't home to sign for it. The seller insisted that my partner had signed for it, but that was impossible. I even opened an investigation with DHL, but I never heard back. Amazon opened an A-Z claim, but it was rejected because I didn't provide enough information. I don't know what else I could have done.

My partner spent the whole morning of December 21st looking for the package, and he eventually found it. Since it was Amazon's mistake, they said they would refund the extra 5,03 EUR in postage, but they didn't. We were also missing an additional 6 EUR for the refund, and we don't know why.

I'm so frustrated with this experience that I'm going to delete my Amazon account. I ordered the same item directly from the UGG site, and it was delivered within 24 hours for 120 EUR cheaper.

I recently had an experience with Amazon.de that left me feeling disappointed. While I won't comment on the quality of the products themselves (most of them seem to be made in China), I do want to share my frustration with the way Amazon handles reviews and the behavior of some of the sellers on their platform.

One particular seller, NUGKPRT, gave me a response that was incredibly rude and unprofessional when I inquired about a delayed delivery. They said, "Now we celebrate, so we have no time for you!" This kind of behavior is unacceptable and I believe it's important for other customers to know about it.

Another experience I had was with the Renpho store. I ordered a product from them and when it arrived, the box was unsealed, broken, and the product had usage trackers on it. I have pictures to prove it. It's frustrating to think that I may have paid for a second-hand product at the price of a new one. It's important for customers to be aware of these kinds of issues so they can make informed decisions about where they shop.

I also find it concerning that some of these sellers don't provide phone numbers or addresses. It makes it difficult to contact them if there are any issues with the products. It's important for sellers to be transparent and provide customers with the information they need to make informed decisions.

To make matters worse, Amazon seems to be blocking me from leaving reviews about these experiences. It's frustrating to feel like my voice isn't being heard and that Amazon isn't taking these issues seriously.

I recently received a message from Homelava, another seller on Amazon.de, saying that my package had been returned to them and asking for a new delivery address. It's frustrating to think that I may have to go through this process again and that I may not even receive the product I paid for.

Overall, I would caution customers to be careful when shopping on Amazon.de and to do their research before making purchases. While there are certainly good sellers on the platform, there are also some who engage in unprofessional behavior and sell second-hand products at the price of new ones. It's important to be aware of these issues so you can make informed decisions about where to shop.

My experience with Amazon DE has been quite frustrating. Recently, my account and all my other accounts were blocked without any legitimate evidence. Amazon accused me of committing fraud and abusing their policy rules, which is not true. I have received many refunds and replacement items without having to return the damaged or incomplete items. Most of the time, the marketplace sellers were kind enough to tell me to keep or dispose of the item. I appreciate their professionalism.

However, Amazon itself is the big problem. They refuse to accept that I have received many refunds, mostly full refunds. I have nothing to hide if an item arrives damaged or incomplete. It is normal for me to ask for a refund or a free replacement item. I always offer the sellers pictures of the damaged products, but it is not necessary most of the time. Some sellers even offer a 100% full guarantee, so it is especially normal for me to ask for refunds.

Amazon has made the big mistake of labeling all my received refunds as never delivered items. I have explained to them that this is not true. The reason for my refunds is because of received damaged or incomplete items. Amazon is very shifty. They quickly take and accept my money and then immediately block my account before the delivery of the items. This is fraud to me, and it is not fair or polite for Amazon to threaten me like that. It is disrespectful.

Before my account was blocked, I ordered a very expensive item from the seller medimopsde de. This seller has a very bad reputation but claims to be one of Amazon DE's best marketplace sellers. Neither party mentioned the damages of the items on their websites, which is also fraud to me. I ordered a very expensive item, and I will be very upset if the item does not arrive or arrives damaged, which they are infamous for.

Amazon DE needs to stop messing with me. If I do not receive what I paid for within the time frame, I will go directly to the police. Amazon never mentions damages of the items on their website, so as a customer, I am systematically getting fooled. I suggest staying away from Amazon in general. They only think about themselves.

As long as I am not proven guilty, it is my right to create a brand new Amazon account. Only a few items never arrived, but the majority of the items arrived in rubbish shape, or the wrong item was delivered, or they were way too late delivered. If this purchase of this order causes troubles, I will add pictures of the totality of my purchase to this review.

I don't want to comment the quality of products ( most of them are made in China...) but I was very dissappointed by the position of Amazon when they are not publishing reviews in which I tell to other clients the truth about some companies(sellers on Amazon.de), like NUGKPRT which gave me, at me request about the delayed delivery of my pack, this answer:
"Now we celebrate, so we have no time for you!"
And the last experience with them:
I ordered a product from Renpho store and the box arrived unsealed, broken and the product has usage trackers on it. Why may pack arrived opened and with usage trackers? Why the box was broken and the seal opened, as in the pictures? Why the product hasn't the foil protection over the screen and finger traces on this one? I have pictures and I can offer anytime!
I remain at my opinion:
They sell second hand products at the prices of new ones! Avoid them!
The second experience of a stupid people who thought that maybe they have done something!
I ordered a product from Renpho store( by the way: from where and who are they, without telephone numbers and address?) and the box arrived unsealed, broken and the product has usage trackers on it. So, they sell second hand products at the prices of new ones! Avoid them!
Where is the respect for the client? And Amazon.de, why block me on their site to reveal this kind of attitude?
They delayed the delivery term and changed this in the order as I can't ask for a refund!
I received today this message:
Hallo,
Es tut mir sehr leid, dass Sie Ihren Artikel immer noch nicht erhalten haben. Ich habe die Sendungsinformationen ?berpr?ft, das Paket wurde an den Absender zur?ckgeschickt.
K?nnen Sie uns Ihre andere Lieferadresse mitteilen?
Wenn wir Ihr Paket erhalten und es Ihnen erneut zusenden m?chten.
Bei Problemen k?nnen Sie sich gerne direkt an uns wenden.
Mit freundlichen Gr?en,
Homelava
It's a joke? They are making fun of me! On my money!
For them you are the only one which has to pay! After this you don't matter! You are the stupid for paying to "Homelavafans" shop from Amazon! And from Renpho store! They are the same...
Avoid them!

My amazon de acount+ my further amazon de acounts is blokked without any legit evidenvce they basicly explain to me that i have commited fraud+ they explains that i have abussed the amazon policy rules etcetera wich is both al not thru i have received many refunds and replacement items whitout given back the damadged/not complete items mostly the market place sellers are that kind to explains to me to please dont ship the item back keep it OR dispose It wich is realy kind from these marked place sellers. Them market place sellers they always ackt very profecional at least most of em, i have received all of these refunds/replacement items becouse of delivered damadged/not complete items OR not delivered items OR to late delivered items bud mostly delivered damadged items OR not complete items OR the combine of these, mostly of my purcases are cd's the market place sellers are not the problem bud amazon itself is the big problem becouse they dont accept it that i have received many refunds mostly full REFUNDS i have realy nothing to Hyde if An item is arived damadged etcetera than its normal that i ask for An refund or for an free replacement item i ALWAYS have offered the sellers pictures of the damadged etcetera produckts bud mostly its not necerary for the sellers to show Them pictures of the damadged product WICH is realy kind of the sellers and some sellers offer 100% full garanty so ESPECIALY than its very normal that i ask for refunds etcetera. Amazon have made many times the big dumb mistake to label al of my received refunds as never delivered items wich i have explained to them that that's not thru the reason of my refunds is becouse of received damaged etcetera items. Amazon is verry SHYSTY first they QUICKLY take and accept my mony and the soon after that they emediatly block that specific amazonde acount (before the delivery of the items!) WICH is fraud to me its realy not fair and so not polite from amazonde to threathen me like that its realy very disrespecktful. Before this amazon de acount was blocked I have orderd at amazon de an verry expensive item by the seller medimopsde de this seller is far from the best seller this seller haves An verry bad reputation bud claims to be 1 of amazonde best market place sellers Both PARTYS never mention the damadges of the items at both websites wich is allso fraud to me i have orderd An verry expensive item and i Will be goddamed if the item wont arive or arive damadged etcetera WICH they are very Infamous for. Amazon de stop messing with me otherwise if i dont get WHERE I HAVE PAYD FOR WITHIN the time frame than i prommis you that i wil DIRECKTLY straight go to the police! Amazon never mention damadges of the items at the website so as An custumer you systimatickly getting fooled! Stay AWAY from amazon in general! THEY only think about Them selve.as long as iam not Proven guilty THAN ITS my right to create An brand new amazon acount! Just only an FEW items never arived bud the majority of the items arived in RUBBISH shape! OR the wrong item is delivered or way to late delivered! If this purchase of this order causes troubles than i will Ad pictures of the totality of my purcase to this review.

Reference to my issue, raised 3 weeks ago and till now did not been solved for me,

I am really disappointed with what i faced with my last orders with Amazon.de,

- I made an order [protected]) with 400 euro, and cancelled form seller, and your customer service told me many times to re-order same item from Amazon store [protected]) with 600 euro, and i will be refunded with the price difference as soon as i received my ordered item.

- When i received the order, suddenly you told me that was a mistake and no partial refund will be issued to me, which is against all your previous promises,

Please tell me which status of them is mistaken and which is correct, and also tell me is it accepted that Amazon.de not to be committed with all the promises and instructions given from their customer service team?

I stopped using Amazon DE because I found it to be quite expensive and not a safe place for shopping. It seems like they support scams, which is not good. Even if you have proof of the problem, they don't post negative reviews on their review section. I was scammed with a micro SD card. After some time, I found out that it was a fake card because I couldn't fill up that space as a fictional 512GB. I sent a complaint, but I didn't get any answer from Amazon. I tried to put a review about it, but they did not publish it. So, my solution is to not use them.

Amazon DE is the worst service I have ever experienced. I ordered two items on the 18th of November and was told they would be delivered on the 22nd of November. However, when the 22nd came and went, I had not received anything and the tracking status had not changed from "Package left the facility". I contacted Amazon DE to inquire about my order and was told to wait until the 30th of November and then contact them again.

As expected, I still had not received my order by the 30th of November and the tracking status had not changed. I am extremely disappointed with Amazon DE's service and will never order from them again. It has been almost two weeks since I placed my order and I have not received any updates or goods. This is unacceptable and I would not recommend Amazon DE to anyone.

Amazon.de is not a good place to buy expensive items, and I learned this the hard way. I ordered a Sony camera lens that cost me 700 euros, but when the package arrived, I was shocked to find a rock inside it instead of the lens. I was so disappointed and frustrated that I immediately contacted customer support to report the issue.

The customer support representative told me that I needed to file a police report and provide it to them to get a refund. I followed their instructions and went to the police station to file a report. It took me a lot of time and effort to do this, but I did it anyway because I wanted to get my money back.

However, months have passed, and I still haven't received my refund. I contacted customer support again, and they told me that they couldn't give me a refund or send a replacement because they had closed the case. I was so angry and confused because they didn't give me any reason why they couldn't help me.

I feel like I've been scammed by Amazon.de, and I'm at a complete loss. I thought Amazon was a safe place to shop, but now I'm not so sure. I'm so disappointed that I lost 700 euros, and I don't know what to do next. I hope that other people will learn from my experience and be careful when shopping on Amazon.de.

I gotta say, I'm pretty disappointed with my experience on amazon.de. I mean, I use their site in other countries and it's usually pretty smooth sailing, but in Germany it's a whole different story.

Let me break it down for you - I've made a bunch of orders this year and almost every single one has been handed off to my neighbors because the delivery folks can't be bothered to climb a few flights of stairs. I mean, come on now.

Amazon promised me that this wouldn't happen again, but lo and behold, it did. I've told them time and time again that my mom is elderly and sick and can't be running around trying to track down packages, but they just don't seem to care.

It's caused my mom a ton of stress and honestly, I'm just fed up with the whole thing. The service is just plain awful.

Amazon.de is like, really bad at packaging stuff. They just like, grab whatever old bag they can find and chuck your order in there, no matter how fragile or delicate it might be. They don't even bother with bubble wrap or anything to protect your stuff, so it's like, a total crapshoot whether your order will arrive in one piece or not. And don't even get me started on their use of like, totally unsustainable bags that can tear at any moment. It's like they don't even care about the environment, man.

And if your order does arrive all smashed up and broken, good luck trying to get any help from their so-called "customer service." They don't even offer refunds for damaged goods, which is like, the bare minimum you'd expect from a company that's supposed to be all about customer satisfaction. It's like they just don't care about their customers at all, you know?

I've tried ordering from Amazon.de a few times now, and every single time it's been a total disaster. Like, seriously, I don't think I've ever had a worse online shopping experience. So like, take my advice and just avoid them altogether. Trust me, it's not worth the hassle.

Oh my goodness, I can't believe how terrible my recent experience with Amazon DE was. I've been a loyal customer for years, but something has gone seriously wrong lately. Like so many others have said, out of seven orders I placed, only one was actually delivered to my address. The carrier they used was the cheapest one possible, and it was by far the worst. They don't even bother trying to deliver to customer addresses, instead they just pretend they did and then drop the packages off at random "pickup points" in different cities. It's so frustrating because I keep asking for proper delivery, but they just refuse every time.

To make matters worse, Amazon's tracking system shows that the orders have been delivered, but in reality they're just sitting in some random shop in another city. I've found my packages in all sorts of places, like a farmer's food shop or a painting props store. It's ridiculous! And when I try to contact Amazon's customer service, they're completely useless. All they do is apologize over and over again, but they can't actually do anything to help me deal with that arrogant carrier.

Honestly, I don't think I can order from Amazon DE anymore. It's such a shame because I used to love this company, but this is definitely the beginning of the end for them. I just hope they can figure out what's going on and fix it before it's too late.

I recently had an experience with Amazon DE that left me feeling frustrated and disappointed. I placed an order and unfortunately, it was lost in transit. However, I was pleased to receive a refund for my purchase and was even offered free delivery if I reordered. I thought this was a nice gesture and decided to take them up on their offer.

When I reordered, I chatted with customer service to ensure everything was in order. They advised me to wait until I received the order before contacting them again. When the order arrived, I reached out to customer service once more to inquire about a refund for my delivery costs. The representative I spoke with assured me that they would be able to refund the costs, but that they needed to forward the issue to their specialist department first.

After waiting for a response, I received a notification stating that my order was not eligible for a refund on shipping costs. I was confused and frustrated, as I had been offered the refund and had been told repeatedly to come back to get it. The notification went on to explain that free shipping was only offered to certain countries and for orders over a certain value. It felt like I was being punished for simply asking for a refund on a normal order.

I replied to the specialist department's email, hoping for a different outcome, but received the same response. While the amount of money involved was small, the situation left a bad taste in my mouth. I even considered returning the order just to make a point.

Overall, my experience with Amazon DE was not great. While I appreciate the initial offer of free delivery, the subsequent confusion and lack of follow-through on their part left me feeling frustrated and disappointed. I hope that in the future, Amazon DE can improve their customer service and communication to avoid similar situations.

I am extremely frustrated with Amazon.de. I have been a loyal customer of Amazon.com for many years and have never had any issues. However, my experience with Amazon.de has been a complete nightmare. I have been repeatedly locked out of my account, had my orders canceled, and now I have been charged a fee for no reason at all.

I have been in constant contact with their "account specialists" to try and resolve this issue, but it seems like they are not interested in helping me at all. They keep telling me that it's just a verification issue, but I have verified myself at least 8 times over the phone, email, and website, and I still can't place a basic order.

To make matters worse, they have charged me a fee for something that is not my fault. I live and work in Germany, and I am shipping to a German address. I have verified my payment, email, phone number, bank, and everything else they have asked for, but they still won't let me place an order.

Now, I have to go through my bank to rectify this issue, which is a huge inconvenience. They won't even authorize a refund, even though the order was canceled because they saw it as a "fraudulent order." How is that even possible? I have tried following the guidance from their "specialists," but it seems like they are just giving me conflicting information.

I am at my wit's end with Amazon.de. I can't talk to anyone else, and I feel like they are not interested in helping me at all. I would not recommend using Amazon.de to anyone, as they seem to have no interest in providing good customer service.

I gotta say, I was pretty happy with my Jabra Move wireless headphones from Amazon DE. They were working great for about 6 months until one of the ear pieces broke off from the frame. I mean, the connections are super tiny, so I guess it's not too surprising. But still, I was pretty bummed out.

So, I contacted Amazon DE to see if I could get a replacement. And you know what they said? They said no! Can you believe it? Even though the product was still in stock, they refused to replace it because of some weird stocking code thing called an ASIN. Apparently, even though the customer service person confirmed that it was the same product, they couldn't replace it because of this code. I don't really get it, but whatever.

And get this: even though I wanted to replace the headphones, I would have had to pay for my own return packaging, get a refund, and then pay the difference to replace them. Like, what kind of nonsense is that? It's the same product, but I can't even write a review to warn people about potentially not being able to get a replacement for a faulty product. That's just sneaky, if you ask me.

I mean, don't get me wrong, Amazon DE is great when you're getting a little discount. But when something goes wrong, it's just not worth the hassle. It's becoming more and more common, too. So, I don't know, maybe think twice before you buy something from them.