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Ordered several items an Etsy website and they grouped the orders together on one payment of $113.02. One item was cancelled (Lovelifewood) and I was offered a refund for $50.75. Another item was delivered late (MillerFarmCandleCompany) and I was also offered a refund of $41.38. The problem is that due to the way the order was grouped together and not separated by vendor, my bank cannot accept the refund for the individual purchases. It has been a month since the purchases were made and paid for and I have contacted both vendors several times and I am unable to resolve the refund issues.
Claimed loss: $50.75 from Lovelifewood and $41.38 from MillerFarmCandleCompany.
Desired outcome: I would like to have the above two purchases refunded to me directly to my account, and if not available, via check or money order. If my refund cannot be made via my requested methods, please give me credit on my account for the amounts.
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Get in touch with Etsy support directly and insist on getting a solution to your current problem which arose due to the system of their payments. Include transaction IDs, evidence on the promises made regarding refunds, and any correspondence with sellers. If Etsy does not act upon it, then you have to take it up with your bank for them to refund you the whole amount of $113.02 as a result of unresolved refunds. Make sure both Etsy and the sellers are aware of your readiness to escalate in public if not resolved quickly enough.