Amazon UK
Reviews and Complaints

I purchased some apple airpods from Amazon for my wife in 2020. You may think that was some time back. However they developed a fault, so she took them into the Apple store who informed her of the following.

1) The airpods had a know fault (and they supplied her with the documentation for this.

2) Under Scottish law under such circumstances, for electrical equipment, the selling company is legally obliged to refund or replace the items if the fault developed in five years (It's 6 years for England and Wales).

I tried contacting Amazon (they no longer seem to have a proper email address) by chat, phone and email (once I managed to extract an email address from them). No acknowledgement of the law. One person on the phone tried to tell me that Amazon's law superseded national law.

My partner and I mad a purchase of a watch, £330, in late November '23. The item arrived in two days but was not as described and returned the day after. A receipt was issued when returned to the post office. Then the fun begins.

Amazon's website stated a refund would be issued within FOURTEEN DAYS of receipt, in line with UK consumer law HOWEVER, Amazon now not only say it's THIRTY DAYS on high value items over £200, but that the item is delayed with courier.

Now, I have repeated the purchase of the watch (without pressing pay obviously) and a no point is this "thirty day" rule made apparent, nor is it legal under UK Distance Selling Law.

No matter how we contact Amazon, by phone or email, the same generic response is repeated ad nauseum leaving us out of pocket until after Christmas.

I realise Amazon UK is based in Luxembourg for tax dodging reasons but surely UK consumer laws still apply to them.

The new display on the Echo has reduced to the caption size by almost 50% making impossible to read the screen of you are more than 1\2 metre away. Daft to reduce captions even more on the small screen. The Echo screen is about size of a camera and to reduce lettering and figures by half so weather forecasts lose their value if you cannot read the figures,

Our group, jekracingdrones, is comprised of quadcopter racing enthusiasts based in Sussex, England. Due to the nature of our hobby, we often find ourselves in need of various components and parts to build and race our drones. We have tried many online retailers, but after nearly three years of purchasing, we have compiled a list of recommended suppliers, as well as a black list of those to avoid. Among the recommended suppliers, Amazon UK holds the top spot.

One of the reasons Amazon is our go-to retailer for drone parts is the vast range of products they offer, coupled with competitive pricing. Even though eBay often keeps Amazon on its toes, Amazon always seems to come out on top. Perhaps the most impressive aspect of Amazon's service, however, is their customer service. When any issues arise with our purchases or products, Amazon's customer service team stands ready to efficiently and effectively address our concerns. For example, when our Maplin soldering unit failed twice and Maplin refused to replace it, Amazon took over the case and provided us with a refund on the same day.

Despite our praise for Amazon, we do have a couple of criticisms. First, Amazon cloaks delivery charges in their payment process, which can make for a guessing game at checkout. Second, Amazon's incessant push for Amazon Prime can be annoying. We always opt for items with free delivery, and we would appreciate more straightforward pricing. For instance, some purchases may be cheaper on eBay, but we would still choose Amazon for the peace of mind. Their sales would undoubtedly be boosted if they were more transparent with delivery included pricing.

All in all, we highly recommend Amazon UK for your drone parts needs. Their great selection, competitive pricing, and top-notch customer service make them the ideal choice for us. We hope that Amazon will take our feedback into consideration and continue to improve their service in the future.

So, I wanna share my thoughts 'bout Amazon UK (that's amazon.co.uk, y'all). I'm from Israel and been a loyal Amazon customer for years now. But boy, did they disappoint me this time! I placed an order on May 29 and shelled out quite a bit of money for shipping. I thought I'd get my order in a jiffy, but Amazon UK kept me hanging for five whole days without shipping it out! Like, seriously?! I wanted to call them up, but they only call some of them European countries, not mine.

I tried chatting with them, but guess what? No live agents, just some virtual bot who couldn't help me much. And when a real human finally called me, it wasn't a pleasant experience either. I kept hearing music on the line and when I got to talk to the representative, she grilled me with questions for a good twenty minutes before deigning to "authenticate" me. Finally, when she was done, she told me my order would ship out "soon".

But y'all, they failed me again. When my order finally arrived, they used some cheap carrier named Australia Post Global. I'd paid for faster shipping but they didn't seem to care. My order reached APG three days after it was shipped (eight days after I placed the order!) and as of today, June 10, I still haven't gotten my hands on it yet. APG and their Israeli agents Gaash Forwarding gave me conflicting info about my shipment, which made things even more complicated.

I tried to get in touch with the big guns, the Managing Director of Amazon UK, John Boumphrey. To my dismay, all I got were some arrogant replies from Amazon reps saying everything's okay and that they can't do anything to help me. Thank goodness Gaash finally told me today that they've received my shipment and promised to deliver it to me tomorrow, June 11. But I tell ya, this kind of "service" surely isn't doing Amazon any good. APG and Gaash are really irresponsible in their ways and it's time Amazon takes action.

My advice to all y'all shoppers out there: be careful who you deal with. Never settle for cheap and unknown carriers, always demand reliable ones like FedEx, UPS or DHL Express. Don't make the same mistake I did, folks. Caveat emptor!

I am utterly disgusted with Amazon. I ordered a few items from Amazon, and I paid extra for the Prime next day delivery facility as I needed the items to be delivered quickly. However, the delivery was not made even though someone was at my home all day until 9:30 PM. When I called the customer service staff at 8:30 PM, I was treated unprofessionally and rudely.

I received an email after midnight, apologizing for the delay and stating that the delivery problems were due to technical issues. I called Amazon again on Monday, but they said that they could do nothing, and there was no one to blame because the delivery was done via Amazon logistics, who they have no control over.

Finally, after much pleading, Amazon agreed to expedite the delivery, and I received an email confirming that the delivery would be made the following day. I made sure that someone was at home all day, but the delivery did not happen. After sending a query email asking for an update, Amazon apologised and said that they had communicated with the delivery company. But the delivery never arrived, and there was no apology nor compensation.

As a lawyer, I can see that Amazon has set themselves up in such a way that they make impossible promises they often do not follow through. Their customer service reps act as chatbots with less authority and no compensation. Furthermore, Amazon is confident that consumers won't pursue damages because it's too challenging to go via a small claims route. Consequently, Amazon does not suffer ratings for their poor services, and consumers cannot rate them.

I have had enough of Amazon's poor service, and I will no longer use them for my shopping needs.

I had a bad experience with Amazon and I won't be using them again. Honestly, I'd never even heard of Amazon before. I needed some bird seeds called white mellet and so I decided to look it up online. I found a company that sells all kinds of seeds and I decided to order from them. They only had a 10lb bag of the seeds that I needed so I had to pay $26.00. The seeds were shipped to me, but sadly before they arrived my little pigeon passed away. When I checked my bank statement I was shocked to see that Amazon had taken $99.00 out of my Wells Fargo Visa account! I had no idea why this happened since I had never even heard of Amazon before this. I read that the $99.00 was for membership but I had never signed up for anything like that! I immediately got in contact with Amazon to demand that they return my stolen money back to my Visa or else they would have some big trouble with me. Stealing money like that is a criminal act and I wasn't going to stand for it. Thankfully, Amazon returned the $99.00 right away.

I wonder how many other people Amazon has ripped off in this same way. It's really not right to steal money from unsuspecting customers like this. Honestly, you don't even have to be a member of Amazon to buy merchandise from them for the first time. I had no idea that I was getting ripped off like this. So, I'm warning you all now. Be careful when you're buying anything online and make sure you know who you're buying from. Your credit card number is like an open book to these scammers and they'll take any opportunity to steal extra money from your card. It's just not right!

So, don't let anyone take any extra money out of your credit card like this. Always ask questions first and make sure you're not agreeing to become a member of anything before you're ready. It's just not worth the risk.

So, I gave Amazon UK a try and found what looked like a good deal on an item. Unfortunately, when it arrived, it was the wrong product. I have no idea if this was a genuine mistake or intentional, but either way, it was definitely not my fault.

I went through the return process on the website and was informed that I needed to use the Amazon app to contact their customer service about getting the correct item. I was a bit annoyed by this because I don't have a smartphone, but I installed the app anyway so I could get in touch. The price of the item had gone up a lot since I made my original purchase, so I simply wanted the product I had initially ordered at the same price I had paid.

Unfortunately, my communications with Amazon's customer service were far from pleasant. Nearly every time I spoke with someone, they were either rude or didn't seem to understand what had happened. More than once, I was told something that turned out to be a lie. I was shocked to find out that this seems to be a common occurrence for people trying to get help from Amazon.

It's clear to me now that Amazon doesn't care much about its customers or their rights. They simply do whatever is easiest for them and what will make them the most money. While I've had okay experiences with them in the past, this incident really opened my eyes. I spent hours trying to explain the issue, but the customer service staff acted like it was impossible to fulfill my order, despite the fact that they still have plenty of the product in stock.

I'm really disappointed with the way Amazon handled this situation, and it looks like I may have to take legal action to get what I'm owed. It's frustrating to deal with a company that doesn't seem to care about its customers and their basic rights. If I were just rating my previous experiences, I would give them five stars. However, after this incident, I'm deducting four stars because of the way they treat their customers when they make a mistake.

Amazon UK, once a reliable delivery service, has plummeted in quality and speed - all in an effort to push customers into signing up for their Prime service. Despite placing my order on May 22nd, it wasn't dispatched until May 26th, even after I upgraded my delivery service in the hopes of speeding up my order. Numerous customer support representatives promised me delivery dates that never came to fruition, leading me to believe they were simply lying to appease me and continue taking my money.

When I attempted to contact them on June 2nd, I encountered several issues - agents claimed they couldn't hear me, one hung up mid-conversation, and the few who did speak with me were unhelpful and unable to provide essential information. And while the agents were polite on the surface, they were also opaque and uncaring - willing to tell me whatever I wanted to hear in order to get me off the phone.

I've had enough of Amazon's terrible customer service, and will never shop with them again. If I had ordered from a German retailer, I would have received my items in a week, but instead Amazon's slow delivery process will take over two weeks. This frustration could be alleviated with a Prime subscription, but I refuse to fork over £99 just to receive decent customer service and reasonable delivery times.

In conclusion, Amazon UK has become disappointingly slow and unhelpful, with mediocre customer service and a lack of transparency. I urge future shoppers to think carefully before relying on Amazon for their needs.

Amazon UK differs greatly from its US counterpart. Unlike in the US, UK consumers do not have the same level of protection. This became apparent when I placed an order for surgical masks which cost me ?21. After placing the order, I was informed that the seller had changed and that I would now receive a different type of mask from a different seller for half the price. Despite being charged the full price, Amazon did not offer any form of compensation. They simply stated that I had received what I ordered and if I didn't like it, I could return it. I did return the masks, but when I tried to order again, the same thing happened. I ended up ordering from eBay, where I received my items without issue and at a fair price.

One of the biggest issues with Amazon UK is its search engine. It's almost useless and does not have the same level of accuracy as other search engines. Basic search operators such as putting quotes around a search term, which should only show results containing that specific term, don't work on Amazon. Adding a hyphen before a keyword to exclude results containing that keyword also doesn't work. For example, when I searched for "iPhone 11," I was inundated with phone cases instead of actual phones. When I added "-case" to exclude phone cases from the results, Amazon showed me zero phones and only cases. When I searched for an iPhone 12 case, I was shown cases for other phones that didn't fit the iPhone 12.

I've found that shopping on Amazon UK can be a frustrating experience. The search engine is unreliable and the customer service doesn't offer the same protection as in the US. While Amazon may offer lower prices, it's not always worth the hassle. As a result, I've started to shop elsewhere to save myself time and unnecessary frustration.

Been using Amazon UK for a few years now and it's honestly one of my favourite sites to shop on. This is a 5-star review coming from someone who's used it since about 2013. My first encounter was when I saw my mum using it and I was curious so I asked what it was. From then on, I've been a loyal customer.

I used to do all my shopping on the high street, but since discovering Amazon, I only go out for food or DIY supplies, and even then, Amazon offers so much in terms of home and garden needs. Speaking of their offerings, I'm always amazed at the massive range of stock they have. You can literally find anything on there with a quick search. From electronics to clothing and even food, they have a wide variety of options.

There was only once or twice that I couldn't find something on Amazon, and it was because it was a big-ticket item like a car or a boat. But hey, who knows, maybe they'll start offering those soon as well!

One of the things I really appreciate about Amazon is that I can specifically search for things based on the model or brand details, and about 95% of the time, I'll find exactly what I'm looking for. Amazon really has revolutionised the world of retail, providing a convenient and easy way to shop for whatever you need. And with items delivered straight to your door, there's no heavy lifting or travelling involved.

I also love that Amazon offers a Prime membership upgrade that comes with perks like music, eBooks, and films that you can access if you pay extra per month. It's not necessary, but it's a nice bonus for those who like to indulge in these things.

My only gripe with Amazon is that they don't give an option to choose delivery times. Instead, you may have to arrange it with the seller, which isn't always convenient. It would be great if Amazon could hire a separate delivery company that specializes in custom delivery times for their customers. Some of us have work commitments that make it hard to stay in and receive a package, and it's frustrating when it gets left behind a bin or with a neighbour.

Overall, I think Amazon is still one of the best places to shop for anything under the sun. I've heard news that Amazon is venturing into the food market, which could be a game-changer. Some may argue that it takes away from the high street, but there are still some things that you can't get on Amazon, like a pre-made coffee or trying on clothes. So, there's still a place for brick and mortar stores.

To conclude, I'm happy to share many more years of business with Amazon UK, despite not being a fan of Jeff Bezos or his politics. Their products are great, prices are competitive, and the service is top-notch. Where else would I get my stuff?

I recently had a terrible experience with Amazon UK (amazon.co.uk) while placing an order for Christmas gifts. I placed an order for around ?250 worth of items using their Prime 'Guaranteed Next Day' delivery service on 18th December. I had ordered 11 different items including a range of toys and other gifts to give to my family and friends on Christmas day. As Amazon has always been a reliable and reputable company in the past with exemplary customer service, I felt safe and convenient ordering from them to ensure that everything arrived on time for Christmas. Little did I know that this was just the beginning of a Christmas nightmare.

To my surprise, nothing arrived the very next day. Quite frankly, it didn't bother me much as my family wasn't coming until the following Saturday, so there were still four more days to go before it could become a problem for me. However, on Wednesday, only three out of the eleven items turned up. On Thursday, there was no update, and then came Friday morning when I received a panic call from my sister. My parcels were due to reach her address, and most of the items hadn't yet arrived, creating a sense of worry and panic. As a result, I decided to take a break from work and contact Amazon's customer service department to check the status of my order.

To my surprise, the first customer service representative I spoke to could not tell me much about the status of my order, but assured me that it should arrive later that day. However, I wasn't fully convinced and asked him to check again to guarantee the delivery. To my dismay, the call terminated without any explanation! I then called again and spoke to another representative who seemed to have the same attitude and put down the phone on me. By this time, things were heating up, and I had no choice but to call back, only to get through to a third representative, who assured me that the parcels will arrive by 9 pm that night. I emphasised the urgency of the situation, stressed that I didn't have time to go Christmas shopping, and demanded a guaranteed delivery which he agreed to. However, later he informed me that the parcels would not be arriving after all.

I was furious by this point! After waiting for five days for guaranteed next day delivery and one hour on the phone with three different people, they informed me that they couldn't deliver my parcels. They didn't even have the decency to contact me and notify me of the situation. Had my sister not dialled me, I'd have remained unaware of the situation and it would have been too late to go Christmas shopping. Sadly, at this moment, I had no alternative other than to finish work early, travel down to the town centre and spend a fortune on Christmas gifts that I had already purchased from Amazon. In my frustration, I contacted the customer service again, and they first refused to compensate me with anything more than a ?5 Amazon gift card and a 1-month free Amazon Prime subscription, which quite frankly, was a ridiculous offer given the situation. Upon my insistence, they offered me a refund which didn't seem to compensate me enough. I felt extremely dissatisfied with their service and felt compelled to complain to their management. I've been a customer for over ten years and have spent thousands of pounds with them, after all. However, thanks to some persuasion and convincing, they agreed to fulfil the order and refund me for the items not delivered, which would arrive instantly in my account.

However, my Christmas trouble didn't end there. A few days before New Year, I realised that the items still hadn't arrived, and I decided to call their customer service again. The call got disconnected twice, and upon my third attempt, I finally spoke to a representative who said that my refund had been issued, but the items had been returned and wouldn't be dispatched again. I argued that I had an agreement with them made on 22nd December, which stated that they would fulfil the order and return the items, but he claimed that there were no notes outlining our agreement. Exasperated by this, I asked them to investigate the issue and raise it with their management. They promised to keep me updated via email within 5-7 days, but I didn't receive any update.

So, I decided to call them again, but it was in vain. After being on hold for around 45 minutes, being hung up twice, and finally speaking to a supervisor, I didn't get much clarity. They again said they couldn't find any notes on their system regarding the issue. They promised to call me at 5 pm the following day once they'd investigated this further. As expected, they didn't even bother to call me, but emailed me a message, apologising and stating that they couldn't find any incidents. Disappointed and frustrated, I decided to give up contacting their customer support. The entire experience was horrendous, and I felt ashamed to be a customer of 10 years who had always been loyal. As a result, I'm closing my account and sharing my experience on any platform possible. Amazon should be ashamed of their lack of customer support and misleading advertisement claims. I'm going to take this to the BBC's Watchdog and the Advertising Standards Agency, and I'm not the only one who's had this issue.

My experience with Amazon UK (amazon.co.uk) has been a rollercoaster ride, and not all of it has been good. Like many others, I was hooked on their service and impressed with their efficiency. However, my opinion of them has changed drastically, and it's all due to Amazon's doing.

That being said, I'm still a loyal Amazon customer, but I'm no longer hooked or happy with their service. As a buyer, I'm extremely disappointed with their new attitude towards their customers. It seems that every change they make is solely for their benefit, even if it negatively impacts the buyer. It's an "Amazon first, profit first, buyer can go elsewhere if they don't like it" attitude.

Allow me to explain some of the reasons for my disappointment. To start with, Amazon removed the feature that allowed buyers to see which seller would ship overseas. This is a nightmare for overseas buyers or anyone wanting to send gifts to family overseas. It also diverts all buyers to Amazon itself, bypassing other, potentially cheaper sellers.

Amazon charges sellers up to 48% of a sale in fees. The seller is responsible for providing the item, paying the postage, and paying VAT and all other costs out of the remaining 52%. Think carefully about that; you as the buyer are essentially paying almost double due to Amazon's greed.

Before, buyers could easily navigate to purchase items from other sellers, but this feature is now hidden or extremely difficult to find. This forcibly redirects buyers to Amazon's own items. As a buyer, I want to be able to clearly see all offers from all sellers to pick the best item or offer that suits me, not just Amazon's.

Amazon has increased the fees to all their sellers by a huge margin, in some cases, 3-400%. It's crucial to remember that buyers are the ones paying these fees. Although Amazon still offers a wish list feature, it's become unusable, with a scrolling system making it nearly impossible to navigate. Furthermore, it's clear that Amazon wants buyers to go straight to their buy box without browsing their wish lists.

The quality of items and delivery times have degraded to shocking levels. Apparently, Amazon's new warehouses that store items for some sellers remove any feedback not praising Amazon. This means sellers can ship anything without fear of losing sales. As for shipping times, a friend who sells on Amazon UK tells me that Amazon has overstretched itself with all these new warehouses and can no longer control everything. Items get lost, broken, and, sometimes, no packaging is included. This is a far cry from Amazon's old policy of quality and perfection for buyers.

Another simple issue is that Amazon removed the ability to email them on 90% of issues, despite email being a quintessential form of communication in this day and age. Instead, they prefer buyers to speak through phone or computer, which not everyone can use or wants to use.

Their PRIME service is a joke. I won't get into all the issues, as there are plenty of horror stories online that back up this statement. Suffice it to say you should read some of them before paying for this service.

Finally, Amazon's catalogue is a mess. You can't find anything anymore and, when you do, it's difficult to make connections to other items and sellers. The items you're shown are what Amazon wants you to see, not necessarily what you want. Worse yet, you'll search for a particular book and see every book in the catalogue except the one you want, or you'll be inundated with millions of Chinese items not related to your search.

On most selling sites, there are forums where buyers and sellers can go to discuss problems, price hikes, and many other issues or improvements to the site. These forums are a great help to buyers, as they can ask sellers for advice, among other things. However, Amazon deliberately blocks all buyers from seeing their forums. I have to wonder: why? It's simple; on the forums, you can see all the different problems on the site, including price hikes, warehouse mix-ups, and sneaky site changes to benefit Amazon. Amazon doesn't want buyers to know about any of these issues or to see their sellers' fees. In short, they don't want buyers to know much of anything. A quick 90-minute browse of the forums was an eye-opener, to say the least.

There are other issues that I have omitted, but I think I've made my point. I wrote an earlier review of Amazon UK, and you can see how much I enjoyed their service. Unfortunately, my opinion of them has changed quite drastically. I sincerely hope that Amazon UK returns to its former state, where the buyer was king and the service was excellent.

Yo guys, I wanna give y'all an update on my experience with Amazon UK. So I finally heard back from the complaints team, it took them ages to get to me but they did refund one of the items that went missing. Although it's taking another 5-7 days for the refund to actually come through, which is nuffin but a headache.

The good news is, I also got a ?20 voucher for some Amazon product, yay me! Can you feel the excitement in my tone? I mean, don't get me wrong, it's better than nothing, but I was really hoping for more.

However, they haven't said anything about the other refunds I was expecting, and they haven't even given me an update on the item that I'm waiting on that's already a day late. Honestly, it's getting ridiculous. They haven't even said what's caused all these delays with my FOUR orders, which are all valued around ?300. Like, what's the deal, Amazon?

Don't say I didn't warn ya, folks. If you're thinking of ordering anything expensive from Amazon, don't bother. And if you're thinking of spending your mula on Amazon Prime, don't even bother. I've been waiting on these orders since December 2nd, and not one of them has arrived. They keep giving me excuses like 'lost item', 'out of stock' (even though the customer service team said there were 2 in stock), and 'computer glitch'.

At this point, I'm actually pretty intrigued to hear what their next excuse is gonna be. I'll keep y'all updated here, stay tuned!

I recently purchased a Sony Xperia X mobile phone from Amazon, which cost ?362, and I was looking forward to receive the phone. Delivery was made to a locker, so I didn't have the chance to check or sign for the item beforehand. When I went to the locker and opened the package, I found out that the phone was missing. The box, charger, and all the accessories were there, but the phone was not, and this was a very frustrating experience for me.

I immediately contacted Amazon customer service to report the missing phone and ask for a refund, but they refused to refund me and insisted that I received the item. It was really surprising for me to hear this from Amazon, especially when I have been a loyal customer for a long time. They claimed that I had signed for the phone, but I told them that it wasn't true. However, they kept saying that I had received it anyway.

I was really disappointed with their response, especially when I remembered that they had once refunded me in a similar situation before. Clearly, there is someone somewhere in the delivery chain who is stealing items. This time, however, they were unwilling to take responsibility for the theft of the phone, and instead demanded that my daughter should bear the cost of their thief.

Amazon is based in Luxembourg, so purchases from them fall under Luxembourg law. Moreover, I paid with a gift card, which means that I can only enforce my legal rights in a Luxembourg court. It is not going to be an easy process, and I regret that I cannot recommend Amazon as a retailer.

Although I have used Amazon for a long time, this experience has been very disappointing. I understand that there can be mistakes and errors in the delivery process, but it is unacceptable for a customer to be blamed for the loss of something he hasn't received. I hope that Amazon will take responsibility for this incident and improve their customer service, before other customers lose their trust in them.

Amazon UK, or as some would call it, the charming psychopath of online retail, has its ups and downs. On one hand, it's a convenient platform to return items we regret buying, but on the other, it's guilty of exploiting its workers through low wages and poor conditions. The documentary "The Corporation" hits the nail on the head when it comes to describing Amazon's personality and business practices.

I recently had a run-in with Amazon UK's security checks which resulted in them freezing my account due to "unusual activity." What did they consider unusual? Simply a few extra purchases for Christmas presents. They not only cancelled my last three orders but also failed to reinstate them even after they confirmed my transactions were legitimate. And don't even get me started on their unhelpful online chat support that left me feeling like I was lost in a rabbit warren.

While Jeff Bezos, the founder of Amazon, amasses more wealth than he could spend in thousands of lifetimes, countless individuals in poverty struggle to make ends meet. It's sickening that such a massive corporation pays little to no tax, and it's high time governments hold them accountable.

To combat these issues, I've decided to turn my attention to supporting small businesses instead of perpetuating Amazon's greed. While Amazon may be good in some ways, its lack of ethics and empathy for its workers and customers is nothing short of rotten.

I recently had an experience with Amazon UK that left me extremely disappointed. I had decided to purchase a new mattress and after browsing the options available, I settled on one that was being sold by a third-party seller for GBP 230.00.

The product arrived and upon unwrapping it, I immediately noticed that it was really soft on both the head and foot ends, while the middle was super packed. This made it feel as if I was sleeping on a slope. After using it for just two months, I started noticing that the mattress was beginning to come apart at the seams. The material was thin and tearing, which was a clear indication of poor quality.

I immediately contacted the seller to raise my concerns and request a refund or exchange, but they refused to take responsibility. Instead, they blamed the poor condition of the product on the third-party delivery service responsible for delivering it. Amazon UK was also unhelpful and claimed that they couldn't do anything because the seller was a third-party one.

To add insult to injury, the delivery process was also a nightmare. I had initially chosen a delivery date, but the product failed to arrive. I then rescheduled the delivery three more times, but it still didn't arrive. When it finally did, the delivery driver was rude and unhelpful. He arrived looking grumpy, and he had no one to offload the super king-sized mattress on my behalf. To make matters worse, he shoved the mattress into my apartment, causing damage to two of my valuable items of property before shrugging his shoulders and walking away.

It's disappointing to see such a lack of responsibility and accountability from a company like Amazon UK. As consumers, I believe we should have the right to expect quality products and services, especially since we are paying for them. However, my experience with Amazon UK has shown me that this isn't always the case. I would strongly advise against using them for any future purchases, as this experience has left me feeling disgusted and disappointed.

To be honest, I don't think Amazon UK is worth even one star. My experience with their customer service has been incredibly frustrating.

After receiving compensation money, I decided to purchase a dream bed that I had been wanting for years. It took three months for the bed to be delivered, and when it finally arrived, I discovered that I could have purchased it cheaper elsewhere. So, I contacted Amazon UK and requested a refund as a gift card balance. I specifically told them not to refund it to the previous overdrawn card that I had used to make the purchase.

Despite my request, they went ahead and refunded the money to that account anyway. They completely ignored my instructions and refused to rectify the situation. As a result, I lost ?2014 and still do not have my dream bed. I am left with a super king mattress in a box in my living room.

What's worse is that Amazon UK's customer service agents were extremely rude when I called to complain. Many of them even cut me off mid-sentence, making it nearly impossible to get any help or explanation for why they had acted the way they did.

It's clear that Amazon UK doesn't value its customers or think that customer service is important. They do not provide any way to appeal or provide feedback on complaints, which is unacceptable given their size and reach.

If you are thinking about purchasing from Amazon UK, I highly recommend being wary. There is a good chance that you will have a similar experience to mine, and you might end up losing money without getting the product or service you paid for.

So, here's the deal. Amazon UK can be quite a tricky place to shop sometimes. As a regular customer, I've had my fair share of ups and downs while shopping on the online marketplace. Recently, I made a purchase in good faith that turned out to be faulty and, quite frankly, potentially dangerous.

Now, when I say I always give reviews and read reviews before I buy, I really mean it. As a conscientious shopper, I want to make sure I'm making informed decisions and spending my money wisely. So when I tried to leave a review for this faulty product, I was dismayed to receive an email saying that it couldn't be posted.

My review was short and sweet, but to the point. I mentioned that the product had only lasted three days before breaking down completely, and that it had felt like it was struggling to work even before it stopped altogether. I also noted that I was concerned about the potential danger of a faulty product breaking while I was using it to brush my teeth - it could have caused serious injury if it had broken off and gone into my mouth or throat.

I tried to resubmit my review using the handy "resubmit" button, but was told that my account wasn't permitted to leave reviews on that product. Now, I don't know about you, but that seems like a bit of a shady way to run a business. After all, customers rely on reviews to make informed decisions about what they buy - and if those reviews aren't honest and truthful, then what's the point?

I'm not the only one who's raised this issue with Amazon UK before, either. Trading standards have contacted them in the past about this very problem, and it seems like nothing has really changed. The right to leave truthful reviews is important - it helps consumers avoid wasting their hard-earned money on faulty products that could put their safety at risk.

At the end of the day, I don't want anyone else to end up in the same boat I did. I wasted my time and money on a faulty product, and it could have been dangerous. So if you're thinking of buying this particular item, please take my experience into consideration - and if you've had a similar problem with Amazon UK, don't be afraid to speak up and let them know.