GearXS.com
Reviews and Complaints

I placed the order on 1/17/18 and paid by PayPal. On 1/18/18 I received an email stating my order has shipped. When I try to track the order on the UPS website, it states "A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status--including the scheduled delivery date--will be updated." I have sent 3 emails and have not received any response what so ever. I tried to call the number for customer service and only reach the voice mail which gives no option to leave a message. No matter what time of day it is. I also have attempted online chat which is never available. I am filing a complaint through PayPal in regards to this issue.

1/1/2018 14:50 PST - Buyer: I have written 3 emails to this company. I have written three comments on the PP resolution center with no response. The boot shapers are very small. I am certain that they know the have a substandard product! The only reason that I am pursuing this is because I want to save other buyers from this company. Their customer service is poor and so is the product. Thank you for your help.
12/30/2017 05:18 PST - Buyer: Good morning, I have tried to contact you via gearxs.com with no response. I have called [protected] and I cannot speak to anyone or leave a message. I would like to return the boot shapers. Thank you
12/26/2017 10:07 PST - Buyer: I have sent a request from the website for a return number but I have not heard from the company. I also called the [protected] but there is no option to speak to a real person. It is a message and then it hangs up. Will you please contact me about returning these boot shapers. Thank you.
12/21/2017 17:44 PST - Buyer: These boot hangers are very slim and don't hold any of my boots. I tried to contact you on your website at this address http://www.gearxs.com/returns/guest/new/c but I only get an error message. I would like a full refund. Thank you

Shipping times way off. Then I got this back when I complained: "Please note your order will be delivered within our shipping time frame. If you chose not to read the shipping time frame please do not fault us."

Thing is, these guys are insulting losers. I was completely within their time frame and they respond with that nonsense.

Recommend don't buy a thing from them.

Placed order on 4-18-17, was given an order #, but items were never shipped. After numerous emails and filling out their contact us forms, I still haven't heard from them, rec'd items or gotten a return email. They've been paid. The item still shows on their website as in stock
The items were ordered last fall and were out-of stock and I was given store credit for 2 units. I saw the same items ' sharper image® 9" 3-function dual window fan with remote ds-tsi-wf261-wht' listed this april as in stock on their website and for the same price and ordered them (2 of them) immediately. Since then I haven't receiver the items, no tracking # or even an email explaining what happened.
I've also opened a case with the illinois bbb

I placed an order 2 weeks ago and have not received yet. The payment was deducted from my bank account on May 9th. I sent them 2 requests to customer service and never received a response. I called the number on their site and it was just a recording telling you to check the status of your order online. That evidently does not work. I would never recommend gearxs to anyone

At Thanksgiving I bought some thick boot socks for hiking for about $8. 3-4 weeks later they sent me the entirely wrong item, a couple pairs of thin sport type socks. I asked for them to send me the correct boot socks and a prepaid shipping label and I would be more than happy to drop the wrong items back in the mail for them. They asked me for photos of the shipping label. I took & emailed (2nd email at this time) them the photos and they said how about a 10% discount. I told them I didn't want 0.80 cents back for socks I don't want or can even use. I emailed them again and they finally said they would send the correct pair of socks. Problem finally solved, right? WRONG!
Well, a few days later I never received a tracking number so I decided to check on the progress. Turns out they had not mailed me the correct socks because they were sold out. Why would you promise me an item the week before that you don't have in stock? Liars. Then they offered me a 20% discount this time to keep the thin socks I didn't want or need. Completely fed up with having to email them 4 times already, I told them I didn't want $1.60 back and that either they refund my entire purchase or they can give me 60% off and I'll keep the damn socks they sent me. I said if they don't credit me my 60% by next week I'm going to call my credit card company and have them issue a charge back for not sending the correct item I had paid for (I read that they CC company would charge the company at least $20 when this is done for the charge back process). Gears finally said okay and I checked my CC statement the next week. I FINALLY had my credit but frack, it was the BIGGEST damn hassle for a couple pairs of socks. Five or six emails, I had to take photos of the mailing label and socks... what a complete waste of time! I WILL NEVER BUY A PRODUCT FROM THIS COMPANY EVER AGAIN. YOU'VE BEEN WARNED. I should have said give me a 100% refund for all the trouble I had to go through. They are a joke.

I purchased a mystery box upgrade for 49.95, They said it would be things like wireless speaker, jewelry, Clothing, household appliances, electronics and american airlines tickets. I received about 20 packets of heavy duty batteries, 1 outdated 5 inch internet computer, (not a tablet) the ones CVS used to sell and you no longer see in any store. A cover to put on your grille rack, some type of cover not sure what you can use it for. The box was filled with useless things. I tried to file for a return on line could not do it. I called the company they walked me through there return process and said I would receive an email with the RMA number so I can submit return. I never received the email and called them back. Talked with Eric made sure to get name this time. He sent me an email right away but it did not contain the RMA number needed to submit the return. I also emailed the 2 times on there web site contact and never received a reply. Please do not waste your money or time ordering from them worst customer service and a rip-off

They advertised the batteries as alkaline. When I got them they 1) Did not say Alkaline and 2) they said, "Suitable for low drain devices". They are clearly not alkaline. When I contacted them they said that they were told they were alkaline by their supplier. Really ? They sell a product they don't check themselves? To add insult to injury I was told that If I would have the bear the cost of the return shipping and even then they said there was no guarantee I would get a refund. AVOID THESE CROOKS LIKE THE PLAGUE THEY ARE !

On 11/27/15 I placed on online order for an Apex tablet and paid using PayPal. The gearxs web site indicates that ship within 3 days. As of 12/5/15 I still had no received any communication (including a tracking number) regarding this order. As I had ordered this tablet for a Christmas gift, I decided to open a PayPal case, after reading online reviews about gearxs (something I should have done BEFORE I placed my order). On 12/7/15 either gearxs or PayPal posted an "update" on my claim. The "update" was no more than a reference to shipment tracking number. Gearxs didn't even bother to write one word regarding their lack of commitment to shipping an item already paid for--never mind them informing a repeat customer that his shipment was on the way. I checked the UPS tracking number. All the UPS information stated was that a "label" and intent to ship was created on 11/30/15. As of 12/9/15 that information still has changed (item had NOT been shipped). As others have pointed out on various online review sites, this company has a history of stalling shipments, refunds, etc. They seem to be masters of FLOATING OUR MONEY... I fully expect that my item will be shipped out on 12/12/15--the last day of the period that PayPal will allow me to escalate my case to a "claim." THINK TWICE (OR MORE) ABOUT DOING BUSINESS WITH THESE BANDITS. You might also want to do some research on this company. It is amazing to see what a web of aliases and companies they have with similar names. They not only float money, but their customer service is non-existent!

That this company can survive is beyond the imagination. I bought some sort of socket adapter and after some time, it arrived. I immediately saw that it did not resemble the pictorial on their site and did not fit totally into my socket as it fell out when devices were plugged in.

After sending and receiving numerous emails, in offer to return it, they said I had to take a photo of the product as well as their shipping label and order number and send it to them. After more days, I just received another email asking me to return it "at my expense". I then contacted what they call customer support and without their listening to my questions, gave me scripted responses. All this for a lousy $8.99...

Finally I repeated to the young lady that as I promised in my last email, I am contacting PayPal and Amex and requesting a chargeback. After even more scripted answers, she in a fit of anger, said keep it and we will issue a refund in full in 5 days and hung up.

In my younger days on principal, I would have contacted every responsible agency related to this kind of business practice in hopes that they would act and save others from getting involved.

I would urge everyone to stay away.

I ordered 100% cotton Regal 1800 Series Deep Pocket 6 Piece Bed Sheet Set. I received 100% polyester. This company has sold over 500, 000 items on ebay. They have a canned response for everything. They sell fake and counterfeit products. Rather than own up to their fraud and refund. They just keep you chasing your tail until you give up. There was no labeling on the package indicating the contents are polyester. After opening the package I could read the label that said 100% Poly. Ebay sided with them and refused to refund my money. I filed a complaint with the FTC. NEVER BUY WITHOUT READING THE REVIEWS. Which are full of similar cases. They even got ebay to remove my negative review.

DO NOT BUY FROM THIS COMPANY. I BOUGHT 3 PAIR OF LEGGINGS AND SOME SOCKS FROM THEM. TWO OF THE LEGGINGS THAT WERE SENT WERE THE WRONG COLOR. AFTER TWO MONTHS OF TRYING TO GET THEM TO SEND ME THE RIGHT COLORS, I GAVE UP. ON JANUARY 30, 2014, I SENT PACK THE TWO WRONG COLORED LEGGINGS USING THE LABEL THAT THEY HAD SENT ME. THE PACKAGE ARRIVED AT THE COMPANY ON FEB 2, 2015. AS OF FEB 27, 2015, THIS COMPANY STILL HAS NOT CREDITED MY CREDIT CARD BACK FOR THE TWO LEGGINGS THAT I SENT BACK TO THEM. THEY ARE A BUNCH OF STALLERS AND LAIRS. I ONLY WISH I HAD KNOWN ABOUT THEIR DISHONESTLY BEFORE PURCHASING FROM THEM. ABSOLUTELY HORRIBLE COMPANY. USPS TRACKING NUMBER: [protected] 78.

I have never dealt with a retail company that does not respond to customer service requests or emails. I requested an RMA on 09/17/2014 for a faulty product and did not receive an RMA email they stated they sent. After several emails to them I finally called and they sent it on 10/02/14. I did not ship right away because I had to leave out of town couple of weeks.

Since then I have emailed them several times using the email form on their gearxs.com with no responses.

Today I called and they tell me they had received the product but it was past the 30 days, but not once did they try and call me or email me to tell me that. I guess they assumed that I would just give them product and pay shipping on-top of that as a gift, because they made no effort to call me to tell me they had my RMA.

So now they tell me they can ship the faulty product back to me but I have to pay a restocking fee plus shipping. Now why would I want the same faulty product and pay a restocking fee for something they are not restocking. I already had to pay shipping to ship the product back to them that was received not working. It is a 26.00 order and but you can tell they have no intentions of improving their customer service if they cannot even make 1 customer happy with such a small order.

I would never order from their site and I highly advice that you do not purchase any types of electronics that can go faulty as you will end up losing your money. I could go on and on, but I am going to save some of this for all the other rating sites and make sure I spread this widely if I do not get my refund.

On another note if I had already passed the 30 days why didn't the rep tell me that it was too late but rather told me to ship it in for a refund making me spend money on shipping.

Ordered two sets of "hotel quality 300-thread count" bed sheets on 7/2. Once sheets finally arrived three weeks later, they were no where near the quality advertised. Extremely thin, almost see-thru, and too small for a king-size bed. They had a very off-putting chemical smell that lingered on my hands even after hand washing. Contacted Gear XS for refund, was denied for "hygenic reasons." Contested the charge via PayPal and was finally refunded my money, although I did have to pay to send the sheets back. Lost $14 dollars and a lot of time. Would caution anyone from doing business with this company, as they will not stand behind their products at all, and if there is a problem you will be out money.

I bought a Logitech mini mouse from this company on eBay. It quit working after a week. I had to send them two emails to ask for return instructions. They are slow to reply to a problem. Then, to get an RMA number, you have to follow 20 rules on their request page and fill out a lengthy form with information they already have. Then it takes two days to get a number. They don't refund return shipping and you have to pay shipping again on the replacement. The item price was fair but the shipping was more than the item price. If you buy from this company, you had better hope that you don't have a problem with your purchase.

I purchased a disk from them. The disk arrived DOA. I requested a return, sent it back (at a cost 40% of the original cost) and they sent me another drive. This one also came DOA and was refurbished. I do NOT buy refurbished disks. Their policy is to play the send-a-bad-disk game until the customer is overwhelmed by the return shipping requirements and cost buildup. I am a return customer who has spent nearly $1000 with them. No more. Their "customer service" rep Kim is one nasty person to deal with.

I placed an order totaling $80.00 on 12-5-10. I received an email on 12-9-10 stating that the merchandise had been shipped and a Fedex tracking number. The Fedex tracking site says that the information was received, but has not been picked up and is not in transit. I left a message using the company's website contact form requesting proof of shipment, or a refund. I have received no response. These people are scammers and thieves. Do not ever order anything from them.

GearXS recently ran a summer sale where they sold "Mystery boxes". These boxes have become popular purchases online and contain one or more items in them whose MSRP is higher than the purchase price. Generally this means clearing out inventory of odds and ends but customers can get very lucky occasionally. I signed up for the mystery box and paid an extra $20 to get something bigger and better. I wasn't worried as they clearly listed "100% satisfaction guarantee" and other paragraphs about being able to return the box of goods if unhappy. What I received was about $20 (MSRP) of junk. Broken items, useless items and small gadgets you'd get for signing up for a credit card (usb, flashlight, etc.). When I tried to get a refund it took them a month to approve it and another month to reply about the refund going through. But I did not get a refund. What I got was an e-mail telling me to call a number to apply store credit to my account. I have no interest in store credit and the original item clearly stated that I could get a refund. I understand that it is easy to be unsatisfied with a mystery box but these items were junk and they would not honor their statements.

Bought a "manufacturer refurbished" Logitech MX-3200 Wireless Keyboard and Mouse from them off eBay that was to be packaged in a plain box (as would be expected for a refurbed unit). The item received was NOT a mfg refurb but instead a store return which had a damaged box, various removed labels, no software or installation literature, no batteries, and the unit's serial number had been intentionally defaced by the seller to prevent registration or warranty claims. The keyboard was electronically locked up from a previous owner and I had to spend 45 minutes with the manufacturer's website "knowledge base" to figure out how to unlock the keyboard to make it work. Then the joke is that the company's 30 day return policy on ebay is supplemented by the REAL terms and conditions on the packing list that require the buyer to notify them within 48 hours, request an RMA, then pay for the return shipping, and "the decision to accept any return is purely at the discretion of GearXS management" as stated on the packing list. They will only give a store credit or replacement "either of the same product or a different product". Are they kidding? No! - They have the right to substitute "fine wine for vinegar". If you buy here make sure you use a credit card so you can dispute the charge if GearXS misrepresents the product.

I ordered a mouse and then realized that it was not what I need. I called the company a few hours later when it opened at 10:am Central time, but there was no response for 20 minutes. When I finally got thru, I was told that the order had already been sent out and that I had no recourse but to accept the item and then return it, whereby I had to pay for shipping.

I can not believe what I was told. This company will make u eat whatever you ordered no matter the circumstances. DO NOT BUY from GEARXS.COM