AliExpress
Reviews and Complaints

Aliexpress - bad shopping experience
I had problem with this seller"healthy massage drop shipping store" from the beginning as he/she refuses to ship my item. The seller has extremly low 74.1% positive feedback. This should be alarming! Many buyers like me are having problems with this seller
I complained many times and I asked for money back and they are refusing to refund me and continuing changing the due date for more than 2 months and finding excuses and lying
I have all the screenshots for evidence
This item has been sold to other customer and already delivered on 2020-11-12
https://t.17track.net/en#nums=LZ355006187CN
I am buying many items online from amazon and ebay and I am receiving the items in time and the weather is good; no reasons for delays and lies.
I need this item and I supposed to receive it on nov 18th 2020
I need money back immediately, so I can buy from another honest seller and never ever deal with such seller!]
Unsatisfied customer, frustrating, negative experience!
Stop ignoring customers complains! And solve the problems and restrict such a bad seller so, no one would have such a negative experience!
Money back immediately!
Seller aliexpress - bad shopping experience extremly low 74.1% positive feedback. Untrustable!

I have placed an order which when arrived was not correct. I contacted the supplier and was reassured that the mistake would be rectified. In order to avoid unnecessary postage costs I was prepared to place another order for more items. However the seller was very reluctant to give me the information I wanted regarding the product and I could not buy the product without having the information and each time I sent an email (13 at least) I did not get a satisfactory response. I want to do business with this seller and the seller seems not in the least bit interested.. I have terminated my correspondence with this seller.. They have very very poor consideration for the true buyer. I will not buy again unless the seller is more considerate and listens to the customer.

Hello,

On november 11, 2020, I bought and paid (order id: 3007158532967372) for the welding machine hitbox mig200 with free shipping from spain to lithuania in the aliexpress store hitbox official store (please look at picture hitbox order 1, 2, 3). A few days later they asked me to pay an extra 100 usd for delivery, but I told that parcel shipping to lithuania was free and if it so expensive to you, I can found logistic company in lithuania, who would take this product from spain and bring it to lithuania for 40-50 eur and you just need to pay for that. In a word, the hitbox official store employee is doing everything, that I can not give this item, but the same store (order id: 3007146101397372) send me a set of nozzles for this welding machine at once. What can I do with this spare parts for this welding machine, if they are not sending this mig200 to me? This is a wrong behaviour. In this way, they undermine the prestige not only of themselves but also of all aliexpress. When I paid for this order, parcel shipping to lithuania was free. Russians have proverb - уговор дороже денег, that means in english - agreement is more valuable than money, a deal is a promise. I am asking to help me - fair is fair, a deal is a deal. This is my claim to aliexpress, please help me, because you care about hitbox official store. If it not helps for hitbox, I am ready to copy and send this message to all internet claim sites, which I could find.
Anyway I think, that hitbox official store employees must be honest, if you said yes, you must do that, because agreement is more valuable than money...
Passed 12 days for shipping. I am waiting this welding machine in lithuania. Thank you.

Kestutis matulis

Kestutis. [protected]@yahoo.com

14/7 order placed
15/7 delivered
30/9 order another account.
From thuis time Both accounts switch to free license after 14 days of use. The resellers is nog responding anymore and from today I am receiving the message that I cannot send them a message anymore. I would like both accounts to be reset to premium for the rest of the months Inpaid for. If nog possible, fine, then refund my money.

This is about URStar store on AliExpress.

I purchased a product on aliexpress for the value of £72 on october 15th. Upon receiving the item around 23rd, I opened a dispute because it did not match the description and was then told by aliexpress to return the order to:uk-rtn-ae, aliexpress return service, suite 3, 8 millenium dr, e14 3gh, uk. Order was sent back first class signed on the 26th. I kept receipts and even took pictures of the item from the post officer hands from behind their counter just to add further proof that it was truly sent. Aliexpress did not allow me to add pictures of the return or add any information at all of tracking number, once they close the dispute with the request that I returned the product.
I have been contacting aliexpress every day since october 26th without success. I only have access to their robot "eva" which keeps on reminding me that I have already told them about my issue and that someone will contact me... They never do!
I have stayed awake till late at nights in hope to speak to a human being about this issue but to no avail. I have asked several times to be provided with a customer service email to send proofs of delivery and yet again I am just ignored.
Appaling company and customer services behaviour. I wish I could sue them for this not lawful.
Order id: 3006395927572594
For a big company such as aliexpress to resolve to this petty behaviors and scam people out of their hard earned money in these testing covid times says a lot about a company.
Appaling behaviour from aliexpress.

Kind regards,
Diane

Order was shipped partially to a fake address in Japan (I live in France).
Due to partial shipping, impossible to file a complaint before 3 months.
I provided all the evidence needed and yet Ali Express response is 0€ due to shipment "received". But by who? Not by me...
Besides, I contacted them by chat dozen of times.
Each time the operator concludes that it is indeed abnormal.
And yet, there is no reimbursement!

My issue is with Order ID: 8016034852163789, where it says ''Dispute Solved'' while it's not since I'm still running after my refund.
Seller is giving all kind of excuses since I paid with Visa Credit Card rather than PayPal.
This has been going on since last June, and I'm getting pretty frustrated trying to find a way to get assistance from you Aliexpress, since their web site seems shielded from customers issues solving.
I'm not impressed!

They owed me $40.14 since last September, and I have been going in cicle with the seller since.

These were purchased on the understanding that they did not rely on "touch control" and did have active noise cancelling. Near of these were true.
On top of that they were so unreliable as to be useless.
the seller refused to accept to refund me unless i returned them at my cost. They would not accept they mis-sold the product.
I then agreed to take their "better" earbuds and receive a partial refund.
2 weeks later no refund and they have no idea when I might get a replacement.
They want to hold off on the refund until the new units arrive. I see no reason for this and that could mean weeks of delay

The sellers got money and must send items by dhl they said dispute order I do not know why
But I think they are getting money from buyer then depositing in bank getting interest most of your seller are thief
Must return my money with inerest

I ordered a jacket (158 USD) and the seller sent me the wrong one. and I opened a dispute and the seller not answer me back. aliexpress paid 127 USD and I paid 32 USD. aliexpress told me to send it back a fake one. The shipping cost is 40 USD. their seller is not on their list. Chinese not understand anything about customer services. their products are fake and they don't accept their faults. don't order anything I will add photos of my product and they can see the difference but the Chinese cant see the difference. I guess they can't see it very well. I dont know its my last order from that site. left is a fake one and right is the one I ordered.
e-mail adress:[protected]@live.com

Hello,

On November 11th I ordered a Height Adjustable Sit Stand Desk (https://www.aliexpress.com/item/32906593615.html). My credit card was charged that day with 196.47 USD, but when I tried to check the status of the order I could find it. It's simply missing from My Orders. I contacted the customer service and the store itself, but no one was able to assist. I want to see my order and get an invoice for the payment asap.

Thank you,

Hi,
I lodged a dispute as I want my money back on the 10th of November with AliExpress as I did not receive a Plastic Flower Pot. It is not much but it is about lying to me and other buyers that they did receive there goods. This has happened to me before no refund. Contacted my Bank and they refunded. Purchased on 16th Sept, 2020 Order Details
Order NO.:
8118121854327340 (View Detail)
Order Total:
AU AU$ 9.34
Order Date:
Sep 16, 2020AliExpress replied Because your order was sent by AliExpress Shipping, your refund request will be automatically handled by us instead of the seller. I contacted the seller prior to lodging a dispute and she agreed to refund my money no mention I have the send the item back. AliExpress is lying that item was received. Other customers who purchased goods have also complained not receiving goods and AliExpress decision when they lodged a dispute was goods received no refund. They are scammers. Ran Australia Post in Australia a few times and they told me it was not delivered to my address or any other address as Seller put wrong address there were issues and parcel was sent back to Seller. Tracking number is LB181535142SG (S00000163633330) AliExpress Tracking site shows see photo attached (sorry do not know how to fix it the right way) up 2 failed delivery attempts not delivered. I replied back to send me proof of all the AliExpress tracking site information of order since purchase so I can see it is waiting for collection at the Post Office but no information sent to me. The only proof they sent me was
Problems with the order Judgement from AE Invalid Reason
Purchase Protection is running out, but package is still in transit Invalid The tracking information shows that the package has arrived at your local post office and waited for your collection. We warmly suggest that you can contact the shipping company Customer Care Center and you will get this package as soon as possible. If the package not in good condition/ goods shortage, you are suggested go to 'Dispute Detail' — Check 'Dispute Reason — Click 'Update Reason' to update your reason for filing a dispute.

Package Information
AliExpress Shipping LB181535142SG Pick Up

I bought a dress on ali Express described as "Studded Strap Crisscross Backless Dress Women Long Sleeve Glitter Dresses Sexy Night Club Party Mini Dress" from seller "Special Girls" on the 5th of November of 2020 with order Nr 3006858214464513 and after of one week of waiting the dress to be shipped, I asked the seller when would it possible to send it and answer was that the dress is out of stock. So why it shows available on the app Ali Express, if it's not longer available? I want a refund without having to wait another week because Ali Express service doesn't work properly and should prevent these situations.

I made the order number "8017802977192770" at 13:39 Aug.04 2020.

It took time but I figured out that it was in in Portugal but the address was not correct, so they could not deliver.
I tried to contact the local logistics without success.

Then I opened a dispute saying the product was going to be returned because of bad address, and I wanted the product to be re-sent to me with correct address, not refund. I sent evidence.
This was 2nd September.
The dispute was closed saying the product was delivered, that is false.

Now the product was returned and I have no product and no refund.
I, again, contacted the seller showing evidence about the return, they just answered with a print screen of the order being finished.

I attach the evidence of the product return.

Thank you,

Sérgio Alves

[protected]@sapo. pt

Last 9 October, my package (order #8118489522316346) was returned to sender by Canada post because of an incomplete address. The tracking number is: 4006318647024153. have talked to over 7 agents at Ali express. They told me a needed a special case to open a dispute. Here are the chat id number and id case I have.
9 of October: Talked to a agent no case number, pushed to higher team.
14 of October: issue number 205200832865, pushed to higher team.
16 of October: chat number 1142008333120807, pushed to an higher team.
18 of octobre: chat number 1142008337923229, pushed to an higher team, the dispute is still not open.
Finally, they open only 4 products of of 9 for dispute. I put evidence from post canada, my courier that is was returned to sender, they blame me for not picking it up. Which clearly is impossible, since I live in a 200 apartments building and we have po box with keys for our mail. It returns to the post office only when it is an incomplete address or a wrong address, Which was the case, I have a reference number from Canada Post, I talked to an agent: # 137888468.
It has been a month now since my package was returned to sender and they won't give me my refund for the 4 products on a dispute and they won't open the last 5 products for dispute. This is getting ridiculous, it is the second package that it returned to sender, from the same seller. They refunded me for the first one, I an not to blame for a incomplete address.

Here is my first order it happens to me and it was refunded. Same problem also, incomplete address. Order# 8117127610236346 and tracking number 4006318643642061. Same problem and they refund me, no problem.

Here below proof of the incomplete address and returned to sender from Canada Post, my courier. And I print screen of what they are saying as a response in the dispute I've opened.

Please help me, I'm truly angry at Ali express services.

https://www.aliexpress.com/item/32952136152.html?spm=a2g0s.9042311.0.0.5bd74c4ddhJpey

I experienced fraud on aliexpress with seller "joinrun store"
I have ordered the product in december 2019. Since the delivery was late I started a chat with the seller. He put me off. I should wait, there are delivery issues currently. They will resend. Since they were not able to ship until today which is one year later, I send them a chat message that I want to receive a refund. Now they do not answer anymore. They admit, that the fault happened on their side in the chat minutes. See my screenshots of the chat with joinrun store yourself. I have attached it to this complaint.

I purchased the fairy door from the Tamira Handicraft Art Store from AliExpress. The item never arrived. I contacted the seller when the sale was about to finish and said the post is a little slower at the moment so could I be patient. I have since contact the seller several more times with no response. When I try to discuss with AliExpress they then tell me to contact the seller who doesn't reply.

Order ID: [protected]
Order Date: 29/06/2020
Cost: $16.23

I would like to have the item resent or alternatively a refund.

We are having problems with a dispute for the following order number:

Order No: 8119052141889418

With some of the items the dispute has been misunderstood by Aliexpress. The order was sent to us with the incorrect goods which we did not order and we have applied for a refund after shipping the goods back to the supplier and the supplier has offered to pay the return shipping cost as the mistake was their fault.

Please make sure that the Aliexpress moderators understand the true nature of the dispute; we have supplied much supporting documentation as evidence for our dispute.

Chat history:

12/08 17:20
Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed - but the seller will do their best to meet your needs.
Order ID:
8018234360939418
Quantity:
5
Total:
NZ$ 127.93
Name
yara crowther
Phone number
(+64)04-[protected]
Address
24 Charleston Avenue, Lower Hutt, Wellington, New Zealand, 5011
06/10 14:32
Order information
If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed - but the seller will do their best to meet your needs.
Order ID:
8119052141889418
Quantity:
7
Total:
NZ$ 285.83
Name
yara crowther
Phone number
(+64)04-[protected]
Address
24 Charleston Avenue, Lower Hutt, Wellington, New Zealand, 5011
06/10 16:32
Order Number #8119052141889418
ANENJERY Fashion Simple Irregular Twisted Smooth Opening Ring Silver Color Geometric Wave Finger Ring For Women S-R581
Awaiting shipment
US $161.96
Your query has now been assigned to Anne Wang .
Order more than $150 (After deducting freight and discount), we can ship your order free by Express, such as DHL, EMS. Remote areas need to pay a remote surcharge of $42. We will choose the best express for you according to the order address. Tariff is a force majeure factor. If your package is detained by the customs of the destination Country, you need to assist the customs in customs clearance and bear the tariff. If you are not willing to go to customs clearance, we will don't refund the payment of order to you.please be aware！

If you want to specify express delivery for your order, this requires that at least one product in your order has selected the express method of you want. But specify the express method will not enjoy free express. If the shipping cost needs to be paid too much, you can contact our customer service to change it for your order.
Dear friend, thanks for your order. How much do you need us write on package? This involves tariffs, please reply to the specific declaration amount！We hope to hear from you soon!
08/10 10:39
Hi, you can write NZ$143. Thank you.
Welcome to anenjery Official Store. Wish you have a nice day and happy shopping.

Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within 48 hours.
If you have any questions, please leave us a message and we will reply to you as soon as possible.

If there is any problem with the package you received, please do not open a dispute, you can contact our online customer service, we will give you a better solution. Hope to get your understanding!
Discount & Coupon &Promo code
-Shipping
-Top selling
-New Arrvals
-Product not received
-Place order get free gift.
-About dropshipping order:
08/10 15:25
?$143
yes
08/10 15:31
usd 143？
08/10 16:09
NZ$ (New Zealand dollar)
08/10 22:37
ok friend
08/10 23:00
143 New Zealand dollar = 94 US Dollar
Tariff is a force majeure factor. If your package is detained by the customs of the destination Country, you need to assist the customs in customs clearance and bear the tariff. If you are not willing to go to customs clearance, we will don't refund the payment of order to you.please be aware！
09/10 11:33
ok
09/10 14:43
[Smile]
22/10 15:35
You sent me a wrong order. I did not order either the items nor the quantity I received. I have ordered 100 rings and 10 chains. You sent me 78 rings, 3 chains, 5 earrings and one bracelet, not chosen by me. The only correct item I received is the ring code S-R711, although in a wrong quantity: you sent me 6, I have ordered 40. I am very disappointed and I expect you sort out this mess as soon as possible.
Welcome to anenjery Official Store. Wish you have a nice day and happy shopping.

Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within 48 hours.
If you have any questions, please leave us a message and we will reply to you as soon as possible.

If there is any problem with the package you received, please do not open a dispute, you can contact our online customer service, we will give you a better solution. Hope to get your understanding!
Discount & Coupon &Promo code
-Shipping
-Top selling
-New Arrvals
-Product not received
-Place order get free gift.
-About dropshipping order:
-Refund
-Change Address
22/10 23:52
dear friend, we are so sorry, could you please contact the buyer's customer service and ask if there is any channel to return it to us? If there is a channel to return to us, we will pay the shipping cost to you and immediately reissue the product to you. Do you think that is ok?
The three main language buyer service portals of the website are as follows:
English buyers: https://service.aliexpress.com/page/home?pageId=17&language=en
Russian buyer: https://service.aliexpress.com/page/home?pageId=18&language=ru
Spanish buyers: https://service.aliexpress.com/page/home?pageId=19&language=es
23/10 11:41
The buyers customer service recommends that if we don't open a dispute then the goods must be directly returned to you but we don't feel that we should have to pay the postage for this. Also, we need the goods urgently and so we would appreciate it if you could send the goods tha twe ordered directly to us now.
23/10 15:36
yes friend, you don't need pay for the shipping fee, we just want to ask if you may send the package back to us by Aliexpress Standard Shipping method, we will pay the shipping cost here
23/10 17:22
Yes of course we will be very happy to return the goods to you but we haven't had to return goods like this before and so we're unsure how to do this. Please would you advise which shipping method that you want us to use and we'll return the goods as soon as possible. In the meantime we could really use the goods that we ordered.
26/10 11:42
After checking with Aliexpress, we are informed that goods need to be returned directly to you via post, this of course leaves the question of the cost of postage.
Welcome to anenjery Official Store. Wish you have a nice day and happy shopping.

Due to time differences we may not be able to respond to your message in time, but you can get coupons and place order normally. We will ship your order within 48 hours.
If you have any questions, please leave us a message and we will reply to you as soon as possible.

If there is any problem with the package you received, please do not open a dispute, you can contact our online customer service, we will give you a better solution. Hope to get your understanding!
Discount & Coupon &Promo code
-Shipping
-Top selling
-New Arrvals
-Product not received
-Place order get free gift.
-About dropshipping order:
-Refund
-Change Address
If you want us to return these goods please advise us as to how you would like these goods returned?
26/10 15:39
yes friend, you can do it according to Aliexpress, and then you pay the return shipping cost first, and then you tell us what the shipping cost is, and we will transfer the shipping cost to you
26/10 17:25
We don't have your address?
26/10 23:16
2nd Floor, Unit 1, Building 26, Lingyun 1, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China,
Wang Dandan, [protected]
2nd Floor, Unit 1, Building 26, Lingyun 1, Beiyuan Street, Yiwu City, Jinhua City, Zhejiang Province, China,
Wang Dandan, [protected]
Alibaba Translation
27/10 12:24
We have looked at the Aliexpress help page regarding this matter and they recommend in these circumstances to open a dispute to return goods. We will open a dispute in order to return these goods, please do not be offended.
27/10 15:27
yes friend,
28/10 11:55
I sent the parcel back to you. The shipping cost is NZ$ 59.87 and the track number is EP444090411NZ, as shown in the receipt. I think that it is better for you and for me to sort out the situation without opening a dispute. If you pay me the shipping cost and send me the right order in time, I will not open a dispute.
28/10 15:23
dear friend, thank you. you can directly open dispute and choose to have received the goods, and then choose the return of the goods for a refund. Then you can personal reason and wait for the platform to verify the processing and fill in the return order number. We will refund the order and return shipping fee to you together. If the shipping fee cannot be refunded, you can contact us to deduct it from your next order.
28/10 17:01
Thank you but obviously we cannot accept the cost of the return postage to be discounted from a future order as this is not what we agreed and the mistake here was yours and not ours. We will open a dispute but we must be truthful as to the reason for the dispute.
02/11 01:18
Sorry, the fan spike event is late. 99% fans seckill has started now, hurry up to get 99% off.
https://www.aliexpress.com/store/1759963/pages/custom-1590032072704.html?spm=a2g0o.store_home.slider_6000

Help
Customer Service, Disputes & Reports, Making Payment, Delivery Options, Buyer Protection, New User Guide, Intellectual Property Protection

AliExpress Multi-Language Sites

Helo. I bought a few items at aliexpress in the beginning of august. I have open a dispute about the items and ask for a refund. They dont want to refund me. I have send you some screen shot, where I have ask for a refund and the products. The dates is also in the screen shot where I have ask for refund and the date that I have order it.
My e mail is [protected]@live.co.za

Can you please help me
Thanx

Received partial Netflix subscription. Contract: 12 months (365 days), actually only get 75 days. Dealer does not respond. Dispute not possible with Netflix.

Do subscription dealers have fool's freedom after 15 days?

Order no.: 8017081550044762
Order time: 14:32 Jul. 18 2020
Dealer: Aliveiptv 09 Store

Real end of delivery: July 27, 2020, no Jul. 17 2021

Haendler does not respond to my complaint that Netflix no longer allows me to use the account.

I only order from Aliexpress if I have no other option. Otherwise, I prefer to shop with other Chinese who offer more customer protection.

Ariel Shlomo Rosh
Contribution 3a
3365325 Haifa
Israel