AliExpress
Reviews and Complaints

I've bought an ASUS motherboard, it came toasted, Aliexpress rejected my proof and only gave me three days to respond, never received an email or anything and the Dispute backfired on me, Aliexpress is offering me $0.00 for a burnt motherboard and the seller HuaPu Store keeps on telling me to close the dispute because is bad for them, also the seller offered me $15 as a resolution, they even knew the motherboard was damaged from the beginning, the videos that I made were very explicit with Technical explanation and despite that Aliexpress supported their seller and turned down on me.

Hi, on my account, under email address [protected]@gmail.com, I have ordered a set of bey blades for $13.70. The issue is that the amount of $13.70 have been deducted twice on my bank account for a single purchase. I had to file a dispute that they have cancelled, AliExpress said due to lack of proof whereas I had added 2 bank statements as well as a video showing my banking transactions, even asking AliExpress an email address to forward my bank transaction in a PDF format. None of that have been taken into account. I have appealed to the dispute decision and to my surprise I don't have any appeal pending in the appeal section. It is very frustrating. Like I have previously mentioned on 5 products ordered all of them had to go through dispute which is a waste of time and money for both parties. Disputes are due to either wrong size, or never delivered, or no tracking, or double debits for a single purchase.
I would appreciate if needful can be done for me to have the refund of $13.70 that basically correspond to no product and is just loosing money.

On 2020-11-23 23:49 I bought from the BONROAD Official Store on the website www. aliexpress.com this navigation with the following specifications: Bonroad 8.8 inch Android 10.0 Car Multimedia Player Stereo System For BMW E46 320i 325i 323i 330i 318i GPS Navigation with DSP support carplay

Main Features:

Android 10.0 System

2.Built-in inner microphone and wifi module and support external mic.

3.Support Playstore, you can download APPs from Android Market

Bluetooth version: 4.0, Support handsfree bluetooth callings, phonebook input, bluetooth music.

4.Mirror Link: Support mirror link functions, built-in easy connected

5.Support Steering Wheel Control, you control the volume button, call.

6.Video Output Function: Support full-view video output, support external monitor headrest.

7.Support Navitel, IGO, Google, Waze map .We install igo map in the radio, if you need Navitel map, please contact with seller.

8.Support Rear View Camera, USB DVR with SD slot, TMPS, OBD2, DAB +, external mic, carpaly (Optional).
Unfortunately the seller tried to deceive me by sending me another cheaper navigation with lower specifications (cheaper), and with an old operating system, android 8.1 compared to what I ordered.
I opened a dispute on aliexpress where aliexpress judgment decided to get some of my money back after I agreed with the seller to send me the update file to the android 10.0 operating system which did not happen and the seller no longer responds to me.
Attached you will find the proving pictures.
if u need more evidence please contact me at email adress [protected]@gmail.com

Dear sir/Madam
I am Paula Beezer, contact [protected]@hotmail.co.uk

I have made several purchases on this site. I notice over the last month, and I have been having a problem receiving the items, communicating with the seller and returning an item to sellers.

During the dispute process, the seller is given the money back on this occasion.

I am so unhappy with the unfair treatment, and these ridiculous email sent out by Ali express after making their decision with no result of escalation.

I have 5 more dispute waiting for results, and then I will completely close this account.

I urgently request you look into these matters od mistreatment of this customer.
Yours sincerely
Paula Beezer

Dear Sirs,  
Good day and Happy New Year.
Please be informed that my father in law ordered a stainless steel with glass table from Sparks Fy Store (from ALI EXPRESS) however the seller received the money but never shipped the table. 
We can confirm that we never received this item.
Ali Express is a reputable company therefore we kindly asking for your assistance on this matter.
We tried our best to contact and ask from Seller Sparks Fy Store already however no response from this seller. After many messages we are forced to contact Ali Express directly. No response either.
We stand on your professionalism and waiting for your instructions how to handle this case.
According to many reviews found in Ali Express,   " Sparks Fy Store" is considered unreliable and unprofessional seller and wondering why is still allowed to use Ali Express database since your good customers are not happy and would say that all rates for this seller are really low and negative.
Waiting for your comments.
Details:
Ali Express Order Number: [protected]
Buyers Name: Mr. Michalis Macheras (my father in law)
I am assisting him on this, my name Chris Pouros (son in law)

I am a Dutch customer at Aliexpress. Recently I bought a mobile phone on Aliexpress. Order 3007860659850520. Not only is the sent item not as described (the screen has less Inches than in advertisement) but it is also counterfeit according to its name. - The phone is sold under a counterfeit misleading name. It is sold as "S20 Plus" mobile phone misleadingly referring to the Samsung phone of the very same name. I have opened a dispute for refund. Aliexpress fully agreed that the sold phone is not as described, but Aliexpress refuses to issue full refund. (And then probably remove this item from the Store immediately: it both has counterfeit name and has incorrect technical description.) I am very disappointed by Aliexpress customer service reaction to the important issue of selling counterfeit technical items on Aliexpress. I will complain further and escalate it disputing the transaction also outside of Aliexpress. I need a full refund.
This item needs to be removed as it borrowed name from Samsung's model of the same year:
S20 Plus Android Smartphone. see:
https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.0.0.75654c4dASqZJa&orderId=3007860659860520&productId=1005001834406664

---------- Forwarded message ---------
From:
Date: Thu, 31 Dec 2020 at 10:43
Subject: AliExpress Dispute Order 3007860659850520
To:
Dear Dennis
Thank you for contacting AliExpress. I am sorry to hear that you are not satisfied with your order 3007860659850520.

Problems with the order Judgement from AE Invalid Reason Proof Guide Size not as described Valid - Hi, we noticed that you complained about the problem. If the product is completely unusable due to the problem, please submit the evidence to the platform according to the evidence. We will promptly judge and pay for product issues. Thank you for your understanding and cooperation.

Solutions:
Option 1: Partial refund 19.29 EUR without returning goods

Option 2: Return goods Full refund 96.44 EUR ( Buyer pays the
returning shipping fee)

Response time: 3 days

Thank you in advance for your understanding and great cooperation.

Best regards,
AliExpress Case Management Team

40pcs 1/2 inch brass end cap male thread brass hose plug green thumb plumbing fittings. This is their description. When I saw hose in their description I bought a double order to use on my hoses. It is not the same thread type or even the same size. They want me to pay to ship back. I should not have to pay to ship it back for their wrong description. The reason I came to this method to resolve this is also because their web site kept bumping back to "start" about 8 times. I gave up. I looked into this company at the better business bureau and they have had over 100 complaints in the last 90 days. Any help would be greatly appreciated.

I ordered 6 sets of crimping tool worth € 177.70, the seller sent me a cable insulation tape, I opened the dispute, but aliexpress says that the reason for the dispute is invalid, even if I attached evidence to the dispute (pictures of the product, picutres of the package, tracking number)

Order ID [protected]
Order time: 03:19 Nov. 23 2020
Seller's Store name: Different life
My Contact Name: Croitoru Emanuel

Seller's address:

SENGI1
Unit 04, 7/F Bright Way Tower n.33
Mong Kok Rd KL Hong Kong

I ask to have a total refund of 177.70 €

Several parcels have not arrived. Our order page says confirmation received. Our post office cannot track. They say they did not receive the parcels. That this happens a lot with AliExpress now.
We have missed buyer protection, because corona problems.
What can be done now?

Aliexpress shipping to Cape Verde is almost impossible now.
Most request shipping cost minimum 40-80 US$
Some up to 400 US$ for an Item of less than 5 US$
Very few offer post office, via Cainiao Super Economy, or SunYou.
We practically cannot use Aliexpress anymore now.
We used to buy for several 1000 US$ a Year.

Thanks and best regards Urs

I bought a set of 4 pieces air springs from a seller on Aliexpress on April 4 2020.
I installed the parts on my car on sep. 2020 because everything was closed at the time due to COVID lockdown, two pieces failed.
I informed the seller on sept 21 but he ignored me, there is a warranty for one year on the product I bought.
I paid $542.27 for the product but useless.
Air Suspension store
Order ID [protected]
I need help.

Here is the timeline

I have paid for this order on 11.11.2020, the seller told me that he will ship the parcel from Germany to Romania

A month goes by, and he did not ship anything, he just uploaded a tracking number, a false tracking number

When I confronted the seller he told me that the carrier lost all the parcels from him, then I told him to send me the invoice to see the truth, but nothing, he just sent me a print screen of my order, not an invoice from the carrier.

At a certain point, I was forced to open a dispute, because he did not answer my messages anymore.

When I had the dispute opened he started to answer me, he gave me a second tracking number, from china to romania, not from germany to romania like a have made the order, and told me to close the dispute and wait for the parcel to be delivered. I think also the second tracking number is FAKE.

I did not close the dispute because I dont trust this seller anymore, and now, in the dispute evidence section he uploaded fake photos with a fake conversation with me (that did not happened), that I have asked him to change the delivery address to another city in romania, I repeat, we did not had that conversation.

And also he provided a third tracking number with a parcel delivered to this changed delivery address, not my address from the order.

I have uploaded in the evidence section a movie with my messages with the seller, the real messages, not the fake one he uploaded

I ordered an item from Aliexpress seller on 13/11/2020, Order Id: [protected]. At the time of ordering item was showing an estimated delivery time of 7-15 days which was suppose to be between 21/11/2020 - 28/11/2020. Upon contacting the seller on 02/12/2020 (Few days after estimated delivery time) and I was given a completely different tracking number by the seller which doesn't match with the tracking number against my order. I was also told that it can take 40-60 days which is significantly longer than original estimate of 7-15days. I believe this is mis selling.

I raised a dispute with AliExpress by adding evidence of estimated delivery time and my conversation with seller but based on response received by AliExpress, I got the impression they did not even read the description and didn't look at the evidence I provided and also referred to old tracking number which I believe is not valid either

AliExpress have not supported hence escalating it via this route and hoping for a solution soon.

I ordered these items in December 2019 and up until now I have only received one of the items I ordered. I initially thought the delay was due to COVID, but after checking in at the Post Office multiple times, I have concluded that the other items were not delivered.

I have also ordered some items in October 2020 and the expected delivery date was Nov 12, it is now December and my orders have not gotten here.

I had placed the order on november 12, 2020, to buy 3 wired mouses from aliexpress. The order number is [protected]. I waited for ages and frequently asked the buyer for the delivery. They also quickly responded to me and asked me to wait some more time. I did, and one day I found that my order was "closed" and it was indicated as "finished". When I tried to contact the seller, again they said, it was a mistake and the product will be reached me asap.
Again I patiently waited for some time. Then when I tried to contact the seller, they are not responding to my message. Please find the attached evidence.

I ordered a adapter for my dell laptop on may 31st 2020. The adapter was delivered on july 02, 2020 and turned out to he defective. After filing a refund for the item I was told that I will have to return the item and bear the shipping cost. Returning the item to china would cost me more than the cost of the adapter itself. I had paid $21.94 for the adapter

I bough that item order no [protected]
I did not receive the parcel
It still in transit no movement for 50 days
I checked with Saudi post
They said ( no shipment found)
I opened a dispute asking for refund
Aliexpress judgement was to wait 10 more days to giveore time for delivery
Now 11 more days but no change
Now I need to know what's next and when I will get a refund
Thanks

Dear Sir/Madam,

Recently I bought a radio from a seller (order no [protected]). The radio is faulty and is not working properly.

I contacted the seller about this, but he keeps holding me on the line. I've sent multiple mails to the address he gives (external mailadress), I've sent proof through Aliexpress messaging and contacted him numerous times. he still refuses to admit that he receives anything.

Please advise me on this, as the seller advertises the product with warranty. However I haven't been able to use it for just one hour, it is already broken.
'
Hope to hear from you, kind regards.

Adam

I had ordered family name hearted picture to make. When I did receive it, it had wrong names on it. I did contact the seller and never heard back. My feelings are hurt very bad. I do want the right one with the right names on it! Also, why won't my payment go through. I have ordered other things recently? I do really want the family one very bad!?

The seller for order:[protected] is refusing our request for refund upon initial order, messages between us confirming they are aware, still ignoring refund request and shipping non existent. Aliexpress process is we have to wait 10 days after shipment date, however if the seller doesnt mark item as shipped the not dispute can be logged with aliexpress, total scam,... Umidigi offical store avoid at all cost £170 out of pocket

I have not received my order. It shows FINISHED. The seller is not answering my question. I cannot file a dispute.