AliExpress
Reviews and Complaints

I've had some good products from Ali express, but,over the past years,

in my experience, long term, things go wrong often enough that it's less stressful to

buy from more expensive, but more reliable sellers.

The website is incredibly difficult to navigate and the layout incredibly user unfriendly. I can't even locate my shopping cart -and the only tech support are auto-bots...WTF?

All are advise to stop buying from AliExpress. The customer Agent really suck. They are all mindless. It obviously shop the seller not serious sending goods yet ask me to wait till 11days then only cancel. Time wasted and now wait another 10-20days for refund. The moral of the story is you will lost your currency conversion. Buy nothing..

I have dealt with AliExpress for years now, while living in SE Asia. I have found that roughly 60% of all goods are either fake, faulty, misrepresented (lied about), or don't show up. The items that do show up or work, work poorly. I do not recall a single purchase in which a single item worked 100% as expected. I have been forced to file numerous (7-9) disputes with upper management. In all cases I was eventually refunded, but in most cases it took many months to actually get the funds back into my bank. The sellers will lie and produce fake documentation, which then must be disproven and it all takes time and energy. They are hoping to frustrate you to the point of going away. I am currently fighting a case in which a case of sticker-tattoos simply never showed up. After 2.5 months, the seller refuses to refund, although tracking shows the order as lost. Aliexpress will step in shortly, though it will still take about two more months to get the refund. That's it for me. I live surrounded by Chinese here. They are the worst people on earth. They are even worse than the Russians. I will be deleting my Aliexpress account once my refund is in my account. There is something truly wrong with these people. No other people on this earth act like this. It's as if every single one of them was raised by wolves, and have never been exposed to the real, outside world. They have no idea how to conduct normal business, or how to act. STAY AWAY!

Aliexpress sucks big time. I ordred an item. Then, the seller told me "item is sold out", please cancel order with reason "other reason. When I cancelled, I selected "item out of stock". The seller refused to cancel the order. I did the same again. He refused again. I contacted Aliexpress support to draw their attention on the business practices of this seller and to ask them if they could force him to cancel with the actual reason "item out of stock". They advised me to select "other reason" just to satisfy the seller. That's ridiculous.

AliExpress faking the rating: 100% rating with 2 negative feedbacks:

The item ordered is in black color, the received item is in blue color, furthermore the item is not the same brand and neither the same style.

Aliexpress: cheap, substandard quality, horrible costumer service - worst online retailer ever to do business with !
Once again, Aliexpress also proved to me that never to do business with Chinese retailers. While initially the price is attracting, the get what you paid for ...or not even.
I purchased recessed lights from a retailer- items arrived about 1 month after purchase -which is not only an eternal time for shopping, but also protects the seller for a negative review- as you cannot submit review after 30 days of your actual transaction. Items arrived, one of the light failed working after a week. I contacted the seller, who ended up jerking me around with back and forth emails wasting my time...instead of admitting that the item was cheaply made, substandard in quality and offer a replacement. I only spent 45$, and we are talking about a 10$ worth of replacement.
Decided to repurchase the same light from another seller... few days later i get a notification that my pucrahse was shipped. Then a month later -still waiting on the item to arrive-I get a another notification that my shipment was canceled. No explanation or refund.
Maybe this is how they do business in China, but this poor ethic wont last in the western world.
Save yourself the headache and stay away from Aliexpress.

Do not buy through aliexpress, their so called 'buyers protection' is a load of crap. they get the money and then it's your problem. even with proof of payment, orders, everything possible, following their processes, still no product and no response... because they decided the item was received, even if there is proof that it never even arrived in the country it was ordered from. unable to open dispute, but there is proof that I did communicate that item was not received. twice posted complaint on live chat, was twice promised it will be resolved, still months later no reply.

Stay away from aliexpress! 1111

I Have returned a phone that I reported that did not work in Australia, AliExpress sent me a return Label, on the 21/10/2024, so I returned the Phone the same day, I gave Aliexpress the parcel Tracking number, and now it been about 3 week and they keep going round and round, with no refund, the item is in China by now, so no money and no phone,

Bro my order has arrived in my country and there was a slight difference in my address so I corrected it and can you provide them with my address or it may be difficult for them to find my home.NWGL Dimuthu Sandun.81326.Kanaththa Road,Walagammulla,Pothuhera.[protected].UD656339309MY

Hi, Ordered Mobile Display I never Received The product Additionally In Their Website It Is Mentioned As Delivered. Ali express Never Took Any Responsibility When I Raised Complaint Nor They Refunded The Money.

This Is Totally Fake Site.

I've been dealing with Aliexpress for over 6 years now, all of a sudden I can't use my credit card to buy anything...are you closed? Do you not want my service anymore ... I've tried several times to place an order and it will not take my credit card...I've used this credit card and others for many years, thanks

Wit order [protected] I received not correctly working tachometer. I sent a video and asked for refund. Aliexpress desided for refund after return the item. But they desided I to pay the shipping fees! Ican return, but this is not my fault that the item is not working! The seller must pay the shipping fees! I want a full refund immediately!

I ordered size 8 shoes and have been sent size 3 shoes

EXACTLY WHAT IS GOING ON?

I WANT TO RETURN THE SHOES AND BE SENT THE CORRECT SHOES OR REFUND ASAP

The above were bought (2) on 7/16/23 9:37 am cost aus 7.65*2

shipping:aus $ 10.89.

Should have been delivered aug 04 !

till today they were not delivered at all!

Company guaranteed free returns. No questions asked. Watch that was delivered is junk and unusable. I was turned down refund supposedly due to picture which should not matter. This is the second time this has happened ordering from AliExpress. They don't honor their guarantees.

$4.90 transaction 8/9/2023

$25.27 transaction 8/5/2023

$18.80 transaction 8/4/2023

$11.29 transaction 8/3/2023

My name is Angela Naughton and someone stole my credit card in my mailbox visa 4315.0303.3884.0050 exp 8/24

MISSION LANE VISA HAS OPEN AN INVESTIGATION CASE NUMBER C-236881

PH 1.866.326.5115

MY CREDIT CARD WAS CANCELLED

It's frustrating waiting for my parcel for over that time, this is the first time my order has delayed and am so disappointed.

Hello! In May, I bought a pair of ankle boots on AliExpress from the comemore001 store, for which I paid $25.80. The package didn't reach me even today, although other ordered packages arrived, and for those that didn't arrive, I canceled the refund! The AliExpress team rejected all my disputes and closed my call on the grounds that I did not send evidence! I sent evidence from the post office in Romania and it was also specified in the delivery process that the package did not reach me because the address is wrong, which is not true because many other packages arrived at this address. The seller refuses to refund my money even though I insisted countless times. I assume that he specifically did this scam and sent the item in such a way that it wouldn't reach me, it's possible that the package didn't even include the product and he will also receive a refund with the CN08 form. If the company is not complicit with this dishonest seller, please take measures against him and refund my money. Thank you!

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Best regards,
Cameron

I was scammed too. Customer service team is a bunch of liars! Once money is paid do not expect refund!

And now I also was scammed, ordered an item, after a time, and without me receiving the item, status was changed to 'receipt confirmed', so I can't even log a dispute to claim the money. No one helping, even went onto the live chat, was promised an answer, no response to date. So basically I lost the money, as there is no recourse.

AVOID ALIEXPRESS AT ALL COSTS!

I order an item. I was not satisfied. The seller offers me return the item in order to be refund. I sent the item with regular postal service.
The seller forgot to advise me that I have to ship the goods with a tracking number.
The seller argues that the parcel will never arrive and don't want to refund me $23.

I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

I bought 64 gb sd card from $9.87 but it is unreal..and the seller unreliable...he does not give my money back store web sites is http://www.aliexpress.com/snapshot/6210103642.html

In the begin of September i made my first purchase on aliexpress, i enter for curiousity and I found what i was looking for a very reasonable price and shipping costs free.. Let's try i told my self. I paid with credit card and after few days I've got a message saying that "your has been frozen due to suspicious seller activity", then the order was closed and they promised to refund me in 14 days.

I consider my money already lost, and reading all around I don't want to lose my time and get angry because of such criminal organization (aliexpress and sellers behind it).

After all did you ever deal with chinese people? I did in my business and i learned one important thing: You can't trust chinese people. They are always ready to cheat you.. they are born to cheat people.

from now own I'll purchase only on amazon or something like that, the quality, the honesty, the service has a price. Being cheated is cheaper.

Be aware.

I bought drum precussion stuff off them and the sellers renegged on the deal and got me to cancel the transaction im still waiting for 212.00USD refund ...there is no customer service its just a maze of bull Sh-t ive been bent over and F---d by them!

I got ripped off $334 on order 661242145xxxxx
seller promised to refund, in Good will if i canceled the Dispute, and after i got nothing. ALIEXPRESS claims, i should of not canceled the dispute and once its canceled, you cannot make a claim again. NEVER SUCH A WARNING.
Aliexpress gave all run around. DO NOT BUY from them
ALWAYS use PAYPAL methods. PAYPAL so far always been fair and never lets a seller cheat a buyer.