AliExpress
Reviews and Complaints

I Have returned a phone that I reported that did not work in Australia, AliExpress sent me a return Label, on the 21/10/2024, so I returned the Phone the same day, I gave Aliexpress the parcel Tracking number, and now it been about 3 week and they keep going round and round, with no refund, the item is in China by now, so no money and no phone,

Bro my order has arrived in my country and there was a slight difference in my address so I corrected it and can you provide them with my address or it may be difficult for them to find my home.NWGL Dimuthu Sandun.81326.Kanaththa Road,Walagammulla,Pothuhera.[protected].UD656339309MY

Hi, Ordered Mobile Display I never Received The product Additionally In Their Website It Is Mentioned As Delivered. Ali express Never Took Any Responsibility When I Raised Complaint Nor They Refunded The Money.

This Is Totally Fake Site.

I've been dealing with Aliexpress for over 6 years now, all of a sudden I can't use my credit card to buy anything...are you closed? Do you not want my service anymore ... I've tried several times to place an order and it will not take my credit card...I've used this credit card and others for many years, thanks

Wit order [protected] I received not correctly working tachometer. I sent a video and asked for refund. Aliexpress desided for refund after return the item. But they desided I to pay the shipping fees! Ican return, but this is not my fault that the item is not working! The seller must pay the shipping fees! I want a full refund immediately!

I ordered size 8 shoes and have been sent size 3 shoes

EXACTLY WHAT IS GOING ON?

I WANT TO RETURN THE SHOES AND BE SENT THE CORRECT SHOES OR REFUND ASAP

The above were bought (2) on 7/16/23 9:37 am cost aus 7.65*2

shipping:aus $ 10.89.

Should have been delivered aug 04 !

till today they were not delivered at all!

Company guaranteed free returns. No questions asked. Watch that was delivered is junk and unusable. I was turned down refund supposedly due to picture which should not matter. This is the second time this has happened ordering from AliExpress. They don't honor their guarantees.

$4.90 transaction 8/9/2023

$25.27 transaction 8/5/2023

$18.80 transaction 8/4/2023

$11.29 transaction 8/3/2023

My name is Angela Naughton and someone stole my credit card in my mailbox visa 4315.0303.3884.0050 exp 8/24

MISSION LANE VISA HAS OPEN AN INVESTIGATION CASE NUMBER C-236881

PH 1.866.326.5115

MY CREDIT CARD WAS CANCELLED

It's frustrating waiting for my parcel for over that time, this is the first time my order has delayed and am so disappointed.

Hello! In May, I bought a pair of ankle boots on AliExpress from the comemore001 store, for which I paid $25.80. The package didn't reach me even today, although other ordered packages arrived, and for those that didn't arrive, I canceled the refund! The AliExpress team rejected all my disputes and closed my call on the grounds that I did not send evidence! I sent evidence from the post office in Romania and it was also specified in the delivery process that the package did not reach me because the address is wrong, which is not true because many other packages arrived at this address. The seller refuses to refund my money even though I insisted countless times. I assume that he specifically did this scam and sent the item in such a way that it wouldn't reach me, it's possible that the package didn't even include the product and he will also receive a refund with the CN08 form. If the company is not complicit with this dishonest seller, please take measures against him and refund my money. Thank you!

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Best regards,
Cameron

I was scammed too. Customer service team is a bunch of liars! Once money is paid do not expect refund!

And now I also was scammed, ordered an item, after a time, and without me receiving the item, status was changed to 'receipt confirmed', so I can't even log a dispute to claim the money. No one helping, even went onto the live chat, was promised an answer, no response to date. So basically I lost the money, as there is no recourse.

AVOID ALIEXPRESS AT ALL COSTS!

I order an item. I was not satisfied. The seller offers me return the item in order to be refund. I sent the item with regular postal service.
The seller forgot to advise me that I have to ship the goods with a tracking number.
The seller argues that the parcel will never arrive and don't want to refund me $23.

I am sorry that you have had a problem with a supplier on AliExpress. Please understand that AliExpress is a platform that connects buyers and sellers; we are not the supplier of the goods you purchased.

I bought 64 gb sd card from $9.87 but it is unreal..and the seller unreliable...he does not give my money back store web sites is http://www.aliexpress.com/snapshot/6210103642.html

In the begin of September i made my first purchase on aliexpress, i enter for curiousity and I found what i was looking for a very reasonable price and shipping costs free.. Let's try i told my self. I paid with credit card and after few days I've got a message saying that "your has been frozen due to suspicious seller activity", then the order was closed and they promised to refund me in 14 days.

I consider my money already lost, and reading all around I don't want to lose my time and get angry because of such criminal organization (aliexpress and sellers behind it).

After all did you ever deal with chinese people? I did in my business and i learned one important thing: You can't trust chinese people. They are always ready to cheat you.. they are born to cheat people.

from now own I'll purchase only on amazon or something like that, the quality, the honesty, the service has a price. Being cheated is cheaper.

Be aware.

I bought drum precussion stuff off them and the sellers renegged on the deal and got me to cancel the transaction im still waiting for 212.00USD refund ...there is no customer service its just a maze of bull Sh-t ive been bent over and F---d by them!

I got ripped off $334 on order 661242145xxxxx
seller promised to refund, in Good will if i canceled the Dispute, and after i got nothing. ALIEXPRESS claims, i should of not canceled the dispute and once its canceled, you cannot make a claim again. NEVER SUCH A WARNING.
Aliexpress gave all run around. DO NOT BUY from them
ALWAYS use PAYPAL methods. PAYPAL so far always been fair and never lets a seller cheat a buyer.