AliExpress
Reviews and Complaints

Hello. I am writing this complaint with reference to Order IDs: [protected] and [protected]. The order date for both is 1st April 2019. The expected delivery date was 14th May 2019. However both the orders didn't arrive and they were confirmed automatically. I opened the dispute after talking to the sellers who said that it would be delivered soon.

The dispute of first Order id is finished. I wanted to confirm about that.

About the second order, the seller said that the parcel has reached the country and asked me to check the post office and close the dispute. I have closed the dispute but this is not the buyer's responsibility to go to the post office. The seller is responsible for delivering the goods at my doorstep. Kindly deliver the order at my address or refund the money.

I am attaching some pictures for reference. I hope that you will consider my complaint and reply me soon. If you need any more information, feel free to contact me.

Kind regards,
Saniya Adeel

Adaeze Bonita - Platinum member

In the past 13 months I have not received the items on 6 orders and my money was not refunded. The total cost of these orders plus shipping is close to $30.

The order numbers are below.

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
I have engaged these sellers at diffrent times to complain but it has lead to no resolution.

This is causing me great discouragement as I feel I am at the mercy of the sellers.

Kindly assist with mediating with the sellers to make refunds to me.

Thanks

Rude and unhelpful - I stated the issue, they told me to do something I said was irrelevant because I'd already been verified a year ago and place orders daily that are fine. Instead of listening the person just said its fixed, when nothing had changed since the start of the conversation, then said the following;

I will follow it up to the technical team.
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us55992134pghae12:11
because youve said this before and still heard nothing
us55992134pghae12:11
just wasted my time

Margot12:11
Okay.
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Margot12:11
May I know why are you still contacting when you know that it wiill just waste your time?
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Margot12:11
May I know the reason?
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Margot12:11
[ww:微笑]

us55992134pghae12:12
you are so rude, you are an aliexpress representative
us55992134pghae12:12
who is supposed to listen and help
us55992134pghae12:12
not send snide remarks

Margot12:12
I am not rude. I am just asking.
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Margot12:12
I even asked you politely. :)
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us55992134pghae12:13
because i still need it fixed
us55992134pghae12:13
and there is no other way than to ask someone at aliexpress

Margot12:13
Yes. I am trying to help. But you keep on saying those things.
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Margot12:13
Okay.
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Margot12:13
Yes.
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us55992134pghae12:13
how have you tried to help, you told me to do something id already done

Margot12:13
I am so sorry but no one can fix it for you.
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Margot12:13
Sorry.
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us55992134pghae12:13
and then said its fixed

Margot12:13
[ww:微笑]

Margot12:13
Thank you for contacting AliExpress. Have a nice day ahead! God bless you and your family. [ww:飞吻] [ww:爱心]
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Chat ended by representative

Supplier Name: Master Automobile Tech. Co., Ltd.
Its been more than 3 months, still the product hasn't been delivered to me. I have had enough of conversations with them but still they have failed to send me the goods back to me. Every time they come up with an excuse but nothing is been done to assist the customer.
I am really disappointed and seek immediate help.

It says it was delivered on Sunday morning. We were home, and no one delivers anything on Sunday. The total time is very short from initial dispatch to so-called delivery. In short I have no product. The seller want answer queries. I can't open a dispute. Don't know what else to do.
Order ID: [protected]
Order time: 21:33 Jun. 04 2019
What is my next step as I can't get any response from the seller.

Mark Greenaway

Dear Aliexpress,

The seller (OUKITEL Online Store - Store No.2034078) sold me a faulty phone on Order time: 06:37 Jul. 24 2018 with Order ID: 93454074506344. When i received the phone in Nigeria and noticed it is bad phone, I complained to them. They asked me to return the phone for repair or to send another phone or to give me a refund and i did that since 13/08/2018.

Since they received the phone from me, they refused to send back the repaired phone or refund me back my money plus courier cost. They kept on giving fake promises and lies till date, see chats/mail exchanged attached in the link.

Please Kindly track the seller to refund all my money since they are unable to deliver on giving me the phone. This seller is fake and fraudulent.

Yours faithfully.

Lemon Saturday Gboro.
Nigeria

Im after mosfets 47N60C3 600v. The Aliexpress site is a right neusence! It bugs me by asking me to sign in - it arrogantly blocks anything before I signed in {I want the Chinese government to have an purging policy and clean it up - executions! Executions Executions - more more more!}. The site then has the check to say after I fill out banking details and order - "your not signed in." The site is to intrusive / invasive - and this should be purged as there are obviously too many people! I want to look up an item - and proceed to check out, if there is a link or if you signed in it needs to work.
If these hackers are on the Hong Kong side - they know the deal with Chinas execution policy and have no business hiding behind the people of hong Kong - they need to be draged over the border and shot in the head or better - ran over with a steam-roller. i am a Prophet whom God said he will directly back my words - and those are my words!

In the month of May some amounts of money were charged from my credit card from aliexpress, however, I didn't make those several purchases.
I've been using aliexpress for many years, but now I'm very upset with this situation, because money has been stolen from my account. I sent two emails to security@aliexpress.com but got no response. It has been a week.
I notice 3 different purchases that were not made by me.

I bought a necklace from bala bala and when i received it it was larger then the ones i bought from other sellers, when i told seteven viao wang he sent me a message saying i couldn't see very well! there were no sizes or comparisons to match it to. so i sent a message back saying i can see very well thank you, and it would cost to much to send back and i will be stuck with them and will not buy from his company again, , then mr wang sends me a NASTY message and these are his exact words " a small buyer like you? only i will ship you in exchange for other businesses. do not care about you! I hope that you have same day with Trump! I have worked for 51 years with all kinds of people and you as a business person do not talk to people like that. there are many other stores in China i can get my items from and i have made many of orders but this was 1st and last with him, don't need him. I don't think Aliexpress wants this type of person to be a client of theirs. At least i hope not! thank you for listening.

The seller ended buyer protection before the order was finished. I did not receive the product, I've contacted the seller and she wants me to buy new products so she can ship the order that is already paid again. AliExpress does not offer any kind of support because the buyer protection is expired.

I do not recommend this website to anyone. I will never buy from it again!

I bought and paid for the phone. When it arrived here it was in perfect condition but didn't work properly. It turns itself off and on by itself and freezes from time to time. I contacted them the same day for a replacement. Since then I have supplied them with photos and tried to send a video but that wouldn't go through. After weeks of complaining and approaching Visa Card for action they agreed to take it back if I paid the return freight. I did send it back at a cost of 25% of the purchase price ! Now they show me a picture of a phone with damage to the back cover, which mine wasn't damaged, and say they cannot help because of damage. I have photos of the phone here which is undamaged but they are not interested. Also they do not respond to how the small mark on the back case could be responsible for it not working. I have previously bought 2 phones through AliExpress with no problem but this is a nightmare. How can they not replace an obviously faulty new phone.?

Hello Sir,
My order is not dispatched but when I track the order it shows the order is completed and delivered. kindly, resolve my issue.
it has been two months, I was tracking and waiting but today when I tracked I found it is deleverd but I didnt recieve it.

my details are given below...

carrier: China Post Ordiniary Small Packet Plus
tracking id: UR362878193CN

my contact is:
[protected]@gmail.com
+[protected]

Hi..
I am vrinda and I added almost 50 items to my cart and was planning on buying it but because of fluctuation of prices I made it 30items.. And I was planning on buying it today..
But today when I open my cart.. All my products are gone.. I am having my graduation week and was willing to wear those for travelling and all.. I want them all back.. So I can order for the same price I put it in the cart... I am new here.. This might be the first time I am ordering from ali express.. I also told my friends about it and we all all planning to buy in bulge.. There are no coupons cor bulge buying.. Infect there is no cloth in my cart itself.. I want to buy those bad.. Please check if the respective shops still are willing to sell are few more pieces... I don't wanna lose my trust or my week because of a policy.. Please

I ordered a smartwatch.
It got delivered at june the 7th.
I got an email that day around 10 / 11 AM saying my package has been deliverd.
I live in a flat. We have very small mailboxes a package does not fit in.
I went and check, nothing and no note.
It says its has been delivered at 8 AM. Here in the Netherlands even the normal mail doesnt start that early.
So my package is gone I think someone stole it.
They wont provide me with the dutch track and trace.
They give me [censored] about opening a dispute that doesnt work because it says delivered.
Clearly im not getting my money back!

Dont order anything above a dollar or 2.
Make sure its something tiny.
That way it goes trough normal mail those things do arrive.
But this is the first and last time I will order something larger.
I am glad it was a package of 8 euros. And not more.
Because if you order something expensive, bye bye money!

[protected] order I'd

I have ordered 6 products of which I have received 5 .
I put in an investigation where it states I have received it . I have disputed the matter. And AliExpress has denied the details I have provided. No one is taking responsibility not the shipping guys. Auspost states it was delivered. But I checked . I didn't receive it. Or it was not there when I checked I have confirmed all my other orders. I'm not saying UL have lost it. I'm just saying I didn't receive it.
It doesn't feel right being charged for something I didn't receive.
I'm very unhappy about the decision. I may not continue with AliExpress as this is a second instance that has happened.

I am an "old and loyal" buyer. I also have only words of thanks to Aliexpress. However, I bought a product from the site and I received it flawed. I talked to the seller, and after a long conversation he understood and he wanted to change it, but he asked me for extra money (for shipping). I think the mistake is not mine, so I should not pay anything extra. how do you help me solve the problem?
It's about PC Nanny Store (seller) and Order ID: [protected] Order time: 03:17 Dec. 15 2018 (a motherboard). Thank You.

In april we purchased 40x Intel 8260ngw m.2 wifi card from this seller. Aliexpress order number: [protected]

Cards where received but after installation about 60% of the Cards are not working.
After investigation it seems that this seller sells QA rejected wifi adapters.

Trying to get support from seller beyond he is barely responding and not willing to take action or to resolve our issue. He just laughs at us not taking us seriously. See the message trail attached.

This company seems fake.

My name is Mihai Michael a platinum member since 2017.
At this time I would like to make a general complaint of degradating services of your company, it was not over 6 month month ago when your as ervoces were fast and reliable however since you introduced the extended purchasing and guarantee most of your ex quality sellers have now been taking advantage of your policies and our orders arrives with 3 months delay or never, your company has become a terrible shopping platform which I internd to give up on as your competition, Lazada for example is offering much much faster delivery time .
My last orders and my wife orders have arrived with terrible delays or never arrived, we both have opened disputes with sellers and we are very unhappy.
Lastly, if this business AliExpress doesn't return to normal Asap we shall recommend all our friends not to use your services anymore.
We are very very dissatisfied with AliExpress and we will stop using your company.

Dear Respected concern
I am feeling disappointed for the captioned goods for which I paid long before but neither the goods are rcvd nor I have any information when that will be delivered to me. Actually this is a total mess. I have attached all the info you need including the messages screen shot showing how much time I tried to contact with him but no response. Pls guide me so that I can get my goods.
Regards
MM Rashid
House 9, Road 30, Sector 7
Uttara Dhaka 1230

Hi
Bought a mobile and I received it so late with damage package and when I charged it Or I used it has over heating quickly, also the alarm sounds turned to the silent suddenly and from time to time I doesn't work to get a normal sounds. When I contact the seller as soon as I received the purchase, who asked me to send a photo I did it, after that he requested a video, when I tried to send a video I failed due no activate the link, I contacted the customer service many times attached many videos and photos but unfortunately they ignored all, but I still keep a screenshot of the customer service team members praised my attachment and promised me to give me a refund.
Unfortunately they mistreated me many times and they asked me to send a video and photos over the open dispute and I did for a several times but they disactived the bar of the submit button in(add evidence) that I still have a screenshot of that.even when they gave an opportunity to appeal, they are again disactived the bar of submit the evidence, they are really SCAM
Now I have a full right to get a refund for the the damaged package and for the fault of purchase function.
I would like to escalate my complain against them for legal action please