AliExpress
Reviews and Complaints

Hi there,

I've got a problem about free shipping. I logged in to Aliexpress and I've set the shipping to Hungary . But nowadays i often find that even if in the result list it shows free shipping, when i click the item, most of the time it has a shipping fee. Same as if i filter for only free shipping items. This is true for 90% of the items i've searched for.
Is this a bug or what? It was working fine until few weeks ago, it was free shipping for the items.

Thank You, Beata Betfaldi

Dear ALL,

Order done 3 months ago, to buy 20 diffusers from Spain warehouse. This order is a European transaction and should have arrive with 3 to 5 days after payment. However, without my knowledge or consent, diffusers were split in 3 packs and shipped from a different warehouse, They ere hold in custom services. I didn't received them. Already open a dispute and Aliexpress gave the wrong answer. I want to be refunded asap: you can use PayPal to refund: [protected]@hotmail.com.

https://trade.aliexpress.com/orderDetail.htm?spm=a2g0s.issue_5ptha.0.0.47c34c4dF0qXEG&orderId=101018317866759

Please help in order to solve this dispute.

Thank you in advance.

I purchased a set of pan pipes on the 20 06 19 sale price £45.77
id no [protected] from a seller in china i have just received
my order it stated that i would get free shipping The post office
in the UK have charged me £16.79 Royal Mail International handling fee NO ONE EVER MENTIONED THIS WHEN I MADE THE PURCHASE SO I THINK THAT ALIExpress should reimburse the £16.79 ref track no mn074300563gb as they are offering free shipping ALIexpress should state that a charge will be made by
the uk post office for goods over 50 dollars . reference [protected]@outlook.com tel uk [protected].

it's quite unfortunate that I have not received my order that I made .and the seller claims the order has already been received. I ordered from Africa, Nairobi Kenya. Am trying to contact the seller and no response yet .. Am very disappointed with these turn of events and I truly hope Ali Express will intervene so as to protect it's ethics in business.

I bought some make up (FOCALLURE 18 Colors Glitter Eyeshadow Powder Waterproof Loose Shimmer Eyeshadow Pigment Powder 3D Nude Metallic Eyeshadow Powder) for 5 euros and 24 cents. the reference is 45BL4DH Alipay. I did it on the 8th of June and I still have nothing and no news. Even if it is not a big amount it is still not normal and I really want to have what I paid for. Please send me an email with more information about my purchase (where it is, ...) by email marie.[protected]@student.uliege.be

Grisard Marie

I've placed an order [protected] on 26-5-2019 at 14:42 of $228 .
The said item I've received but that has the following problems/issues.
1.
Can't play anything on YouTube
2.
Can't search anything on internet
3.
Can't listen the voice of anyone during a call on WhatsApp or IMO
4.
Can't listen/play the audio message on WhatsApp.
Kindly refund my money and collect your item
Thanks a lot

As I was thinking the supplies who are available on Ali express are verified. And trusted. But it is 2nd time I ordered something and didn't receive. No money return I have got m I open dispute once before but no usefull. Again I am facing the same issue with this supplier I ordered 2 watches male and female. Around 2 and half nonlethal before but still not received. As per Ali express tracking it completed. But I didn't received. Even In tracking no update after parcel accepted by the some deliver service provider.

If Ali express is not trust worthy app I have no issue to delete it. But have have got many order and. There 2 orders I am facing this issue. So hope the management will take some action again this supplier and accommodate me. Thanks

Order no: [protected]
Order no: [protected]

Waiting for prompt response :
My email ID is [protected]@gmail.com

Yesterday 23 Jun at around 14.56 hr, I ordered a Seago SG507 toothbrush, pink +8 heads from Brandsproducts for US$15.61, I paid with VISA credit card, the bank then confirmed payment has been made. However I could not find the item and payment progress in my order list, neither did I receieve any email or notification on the purchase, as a result, cant get ssistance from your CHAT online service, however I tried. When I check my coupon, it shows that the first time user coupon has been used for order number [protected], however when i use it for CHAT, it says no result.

Please help. The shipping address is correct .

There is an error in my registered, missing out "g", the correct one is, NO reaponse from them yet.

TQ

Jas Tan

[protected].The order number mentioned of item hasn't been received.The item has arrived my local post office for awhile now but never got delivered. Rather another item, when tracked did not State it's arrival was delivered.
The shipping address is 24B Djibouti Crescent wuse2, Abuja.Nigeria.Kindly assist in investigating this as it is getting disappointing as a first time shopper.

Dear sir/mam
I ordered a product from AliExpress whose last date of delivery was on 21 June, 2019. But I haven't received it till now, and neither I'm able to track it as it only showing shipment departed from origin country. The tracking number for the shipment is LP00132849907534. If it has arrived in India please tell me where it is and what I have to do to get the product.
Hoping for a positive reply from your end ASAP.
Regards
Gourav Singh
Please contact me at ([protected]@gmail.com)

Hi,

I purchased a smart watch Lemfo LEM8. It was delivered about 3 months back and stopped working soon after it came out of buyer protection.

I had no idea that AliExpress makes it almost impossible to protect buyers after a few days.

It is still under warranty but the seller is asking money to repair it or is asking us pay for returns. The discussions have been going for over 3 weeks and they are delaying on purpose.

This is the store https://lemfo.aliexpress.com/store/1095026?spm=a2g0s.9042311.0.0.3d404c4dQmh1wB

We purchased from official store expecting a more honest service.

Please get it fixed ASAP.

I ordered on 20th march 2019. Haven't received my article till 5th may then i started doing messages to the seller. Now I dont need that article. I need a refund and they are not allowing me to open dispute because the buyer protection time is over & I was still waiting & hoping to get order. i am disappointed by the negligence of the seller please help me I need my money back.
Thanks in advance.

I raised a dispute about a seller not delivering an item I placed on the 20th of February 2019 but the seller kept insisting the item was shipped. I checked the tracking code sent by the seller and noted that my claim was right. The item(aloe vera gel 5pcs were not delivered)

Unfortunately, aliexpress ruled in the seller's favour and released the money for items that were not delivered.

This seller is a fraud and should be barred from your site.

The order number of the item placed is - [protected]
The tracking code sent by the seller - RN208248831MY

I've attached a screenshot of the postal service to let you know that the items were not delivered.

I do hope you will take the necessary actions on this seller. Thanks

Defective product failed after 20min of usage - AliExpress refuse to acknowledge the problem or to supply a replacement unit

Alikafeii Trading Co., Ltd.Order ID : [protected]

Payment successfully made

Payment for Order no. [protected] has been accepted.

Currently, your payment is 'Being Verified'. After verification, the supplier will begin to process your order.
During this time, you are unable to do any operation on your order.

Sincerely,
AliExpress.com
2019.05.30 16:16

https://www.aliexpress.com/store/4251023?spm=a2g0s.9042647.0.0.5fd34c4dxGYIws

The shop URL is above, poor service and they ignore whatever you messaged them.

PUNCHLINE: I CANCELLED ORDER ON 12 JUN, ALIEXPRESS SELLER IGNORED ME, AND CONTINUED SHIPPING ITEM OUT ON 18 JUN. THEY HAVE 5 DAYS TO CANCEL ORDER AND REFUND BUT DIDN'T. WHY? MONEY.

I also reached out to their live chat support and is completely useless, they started an argument with me and blamed it on me. They also gave me wrong instructions on opening dispute because I know there is no dispute reason for this and will end up losing the dispute altogether.

RESULT: Ended up losing the dispute and losing my money for an order I cancelled already.

RUN AND DO NOT SHOP AT ALIEXPRESS. They don't have their customer interest at heart.

Hello Aliexpress,

I made order of this [protected] from this store WEIXINBUY Baby Speciality Storer and the order not delivered. Also, I can not raise dispute. The seller scam me to wait for days and in less than 25 days, the order finished and protection days ran out.

Up till today, the seller did not send my order and also not refund my money. Please I want my money back. The store owner is a scammer and irresponsible.

Regards.

I have gave my order 2 months ago..I haven't got my parcel yet & don't have any information about it ..package Tracking no. Is LP0013094062006 ..I have ordered pens ..But it is taking so long .What is the reason behind this ... The max delivery date is after one month of order given. Plz get me informed about my order .. the shipping process is taking to long time for my order .

Hello I ordered a Global version phone from this shop. (Meizu Official Store). But they sent me a version of the Russian version. I live in Azerbaijan. The global version of our country is compatible with mobile phones. This is not Russia. Here is Azerbaijan. I'm having trouble in the Russian version. Please note it. My complaint is that, Please refresh my device. I would like a global version.

Hi,
I ordered skemi watch tracking no. RB738896419SG and scheduled delivery date was 24 may 2019 and later reschedule delivery date was 16 jun 19 but till date I didn't receive my order.
Kindly, update me regarding delivery date and requested deliver ASAP.
Regards,
Hafiz M. ABDUL Mateen
Contact no. +[protected] 2
Email: abdul.[protected]@gmail.com

Ordered a phone from HomTom online store via Aliexpress.

First time broken was repaired under Allianz Warranty Protection. Second time broken, after 8 months from delivery, it says after first repair guarentee stopped.

However, I'm entitled to receive 12 months warranty. No reaction from seller, no reaction possible because you can't send in a complaint after 30 days on AliExpress website or open een dispute, or even submit a revised feedback for the seller.

I wish that my phone with ordernr [protected] will be repaired according to guarentee laws.