AliExpress
Reviews and Complaints

Dear AliExpress,
I would like to have a complain:I ordered a nike shoes but it I got a pair of left side. The man that I ordered from is not anwering me. I would like to know how it can be possible? I paid for a pair of normal nike shoes for running and I got an unusable staff with I cannot do anything. Please help in either got my money back or got the original nike running shoes that I can wear.

My name Is Kolawole Ayotunde

Address: 14, Alhaji Jimoh Adebiyi Street, Joyce b Road Ibadan NG Oyo 200252

Phone number: +[protected]

Order ID: [protected]

My tracking number is RM997540249CN

My order was sent to a wrong address and it has been delivered to a wrong person

AliExpress has closed the dispute page while I have not received my order

Hello,
Firstly I would like I really had a terrible experience with this company from your company and im really disappointed, especially because of the fact that I paid a lot of money. I bought a wig from this company and it was of terrible quality, very thin, lots of short split hair on the top of the wig and on top of that it was very dry hair. I made this complaint known to the merchant & they were hesitant to help so I filed a dispute, I only got partial of the money back. After the dispute, two days later I get a letter in the mail. For an invoice of shipping in canada! The advertisement of the product was also advertised free shipping but I was later sent an invoice with a 20 charge for shipping. I request that aliexpress pay for this invoice seeing that I went through hell. I reached out to the merchant with the invoice and the ignored me

I bought two Fitness Bracelet Color Screen Smart Watch Sport IP68 Waterproof Blood Pressure Oxygen Activity Tracker For Men Women watches from aliexpress since that time they haven't sent the watch for over some months now they gave me some numbers like order number [protected], [protected].i tried to be patient so please let my complaint get to them please

On behalf of the customer Konstantin Popov would like to know why my order with number RB693169864SG was cancelled after waiting 2 months to be received in Bulgaria, why your company didn't inform us, why there is no answer of the open dispute /opened on 27th March 2019 and when we will receive our ordered item or the refund. Kindly respond as soon as possible. Thank you

I ordered item on 26th january 2019 and my bank card was charged right away with total of $ 69.58 for your order number -RB693169864SG.The delivety date was promised to be 26th march 2019.Didn't receive it .i opened a dispute on 27th march 2019 and didn't receive no messege or information from you .can you please deliver my item as soon as possible or refund me the money .

I ordered a tracksuit from seller who made me wait a very long time to tell me it was not in stock . I then tried to get my money back but she wouldn't give it back unless.l I changed me reason for refund. She then magically had it in stock and sent it out now another month later she says it was lost in the post . I'm filling a dispute but she is giving me a hard time about giving her a good review when I did not get good service with.

Ps. I shop at AliExpress allot would hate to stop because of one of your sellers

I ordered $80.35 worth of flags back in Oct of 2018. The first shipment was lost by USPS they said. The second order also never came. I asked for a refund twice since I never received the product and they have not responded. I can't open a dispute since the system thinks I received goods the first time, even tho I NEVER confirmed the goods being received. I have attached the order number and product details. I would like a full refund please!

dear madam or Sir
My name is Melike. I am living in Poland and I am student. I ordered a laptop bag five months ago. But the bag didn't reach me home. Later I had to go abroad but I could not follow the arrival of my product. When I turned back to Poland and then I went to the post office, the guy there told me the product was already back to China. Then I contacted the seller, but they didn't return my money because the time was up, nor did they send the bag back. When I asked the seller what should I do, he said that you can be resent. I want my money back, I want them to send my bag back if they don't. But the way the seller talks to me is impulsive. So I want to complain
Best Regards

I made a payment for a product with this order ID:100215872614892 but received no update to know the progress of this order. Kindly provide progress report on this as payment already made in full. This is the first time I am placing an order on aliexpress and I feel customers should be kept notified at every stage of the progress being made. I have a feeling my order is kept dormant without review despite payment made.

The item with Order No: [protected] and Tracking No: LP00117169787975 which has been paid since November 11, 2018 has not been delivered yet. I have waited so long after the buyer protection expired. It is very annoying. I have been waiting al this while after I was told to keep waiting that my item will soon get to the country. I now find it difficult to even chat with the seller on the nature of my item. What is happening?

I ordered 8 watches from
OH! Watch World Store

order no. [protected]

4 watches resulted damaged or became useless.

paid 3.85 dollars for each watch.
paid with credit card.

the seller offers a refund of 1 dollar via Paypal which I never used.

I want the defective watches to be replaced or have a complete refund which would allow me to order replacements.

Item Name: Archery Recurve Bow Composite Fiber Laminated Maple Right Hand Takedown Bow Shooting Accessory
Bow length: 68 inch
Draw weight: 28 lbs
US $84.57
Company: MILAEM

My order have been shipped but I have not received the (Tracking Number Email)

MY order No. [protected]

Shipped on 2019.03.26 00:48

Link:

https://www.aliexpress.com/item/1pc-66-68-70inch-16-40lbs-Archery-Recurve-Bow-Composite-Fiber-Laminated-Maple-Right-Hand/32954901785.html?spm=2114.search0104.3.296.a0f06f32MryJoL&transAbTest=ae803_3&ws_ab_test=searchweb0_0%2Csearchweb201602_5_10065_10068_10890_319_10546_10059_10884_317_10548_10887_10696_321_322_10084_453_10083_454_10103_10618_10307_537_536_10902%2Csearchweb201603_6%2CppcSwitch_0&algo_pvid=2ec72844-8b66-44ff-9541-bdca5897c250&algo_expid=2ec72844-8b66-44ff-9541-bdca5897c250-45

My info :
Name: Aurwah Saleem
Contact: [protected] (+92)

The ordering, cancellation and dispute system is broken. You have to be extremely vigilant and view every order number extremely closely. Do not assume that an order you have canceled has actually been cancelled. Their are multiple links you must follow to ensure that cancelations have actually been made and have stuck. The dispute system is autocratic, uninformative and murky at best. Illogical organization and unlikely links must be followed. There is no human contact. There seems to be no way to contact the company directly if a problem occurs. And it is likely a problem will occur. It is probably best to give the whole organization a miss.

I ordered soap molds in October and never received them, the supplier does not answer:

22/03 2:09 PM

Order Number #[protected]
6 even square handmade soap mold silicone cake mold 5x5 x2.5cm XG713
Finished
US $161.89
Read
Hi, can you send it please?
Read
I bought it in October
Read
24/03 12:35 PM

Is it possible to ship it asap?
Read
26/03 1:59 PM

Order Number #[protected]
6 even square handmade soap mold silicone cake mold 5x5 x2.5cm XG713
Finished
US $161.89
Read
I will need to open a dispute?
Read
yesterday

Order Number #[protected]
6 even square handmade soap mold silicone cake mold 5x5 x2.5cm XG713
Finished
US $161.89
Read
yesterday

hello?
Read

Reference seller: shop3682028

I placed order #[protected] for a kitchen timer. The transaction completed ok and I paid the required amount.
However, the seller cam back a few hours later and said that shipping costs had increased and I had to make an additional payment of $0.8. This I had to make via an additional order. This I (foolishly) did via order # [protected].

On reflection I decided this was very dubious selling so I tried to cancel the orders. At which point, the seller aid the items had already shipped! This is awful and illegal.

I also note that the seller continues to sell the item at the original price (no increase in shipping fees) so, presumable, they can extract additional money from other buyers!

You will see the correspondence I have had with the seller under the messages against my original order.

I require a full & immediate refund and for this seller to be barred from aliexpress. This is totally fraudulent.

To Whom It May Concern.

Hello.
On 3rd March, 2019, I made a number of clothing purchases from AliExpress( 5 orders in total), and to date have not recieved one order. However I have recieved tracking numbers and emails stating that two of my items were signed for. One was signed for in Inala, QLD, (LM 676024224CN) the other in Sorrento, WA, (LM 678853440CN). As I live in Lithgow NSW, and I have re-checked a number of times that my shipping address is correct and it is. So I cannot understand how my items ended up being signed for by others in another state? I sincerely hope there has been a misunderstanding somewhere and that this can be rectified with either my purchased items being sent to me or my money refunded. My other order tracking and order numbers are as follows...

Order ID: [protected]
Order time: 2019-03-03 08:20
Tracking Number LH332292201CN

Order ID: [protected]
Order Time: 2019-03-03 08:20
Tracking Number: LM676024224CN

Order ID:[protected]
Order Time: 2019-03-03-08:20
Tracking Number LM678853440CN

Order ID: [protected]
Order Time: 2019-03-03 08:20
Tracking Number: LM681649055CN

I am hope there can be some clarification of this matter as it is very distressing to me and this is the firsrt time I have bought from AliExpress.

If there is more information needed please do not hesitate to contact me at
[protected]@gmail.com

Kind regards
Leanne Dakers

Order # [protected]. Ordered in October 2018. Requested refund Dec. 2018. Ali Express said no response from seller and they would refund, they never did.
No items received and no refund received.

No way to contact AliExpress. Their 24/7 customer service is just a web bot, there is no real person on the other end of the chat session. No other resolution options once you click dispute. They have set it to closed, but I still never received a refund.

New harry potter vintage notebook/diary was sent by veni stationay, china through ali express to nancy sarah gomes, halifax. Tracking status (no. Lm474758876cn) its out for delivery dated 1 feb 19. Still not received. Would highly appreciate if you could look into the matter and let me know through email [protected]@adb.org. I will also not get a refund since its at the post office. Thank you.

I have paid with my credit and amount is deducted from my account. Seller saying order is closed because is could not receive payment. Then where is my payment & why my order is closed?
order ID:[protected] DATED:2019-03-11 11:34
order ID:[protected] DATED:2019-03-11 11:34
order ID:[protected] DATED:2019-03-11 11:34

REGARDS,
SHAARIF ALI
E-mail: sharif.ali.[protected]@gmail.com
Contact # +[protected]