AliExpress review: Guitar

The guitar I ordered never showed up. They continually gave me conflicting information about shipping status then months later stated it was delivered but would not provide accurate tracking by the time 1 week ago that they gave me correct tracking and tracking information it was too late to file a claim with ups. They kept my mine never shipped my product and lied over and over an kept on ending communication so I would have to start all over for months. Order ID:

[protected]

Order placed on:

Jul 19, 2023

Payment method:

PayPal

these are just some of the different tracking answers they gave me

SF ExpressPresent

SF1514948585866

copy

Global Express Tracking

SF1514948585866

copy

Order information

Order number:8171844525046414view detail

Shop name: [protected] NO.2 Storecontact seller

email chain. below310998947 NO.2 Store

19/07 10:49

Order information

If you want to change your order info, leave a note to the seller. Your requests cannot be guaranteed – but the seller will do their best to meet your needs.

Order ID:

[protected]

Quantity:

1

Total:

US $295.80

Name

Michael RUBIN

Phone number

(1)[protected]

Address

59 Regent RD, , Charles town, West Virginia, United States, 25414

08/08 19:45

Tracking is not working can you help?

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Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

等待买家收货

US $295.80

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09/08 15:04

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unavailable

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09/08 15:36

looks like it hasn't even made it to use yet... may I cancel it and maybe re order elsewhere?

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https://track.aliexpress.com/logisticsdetail.htm?tradeId=8171844525046414

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09/08 19:11

亲爱的朋友，我跟物流公司在确认这个包裹，请不要着急。

Dear friend, I am confirming this package with the logistics company, please don't worry.

Alibaba Translation

https://htm.sf-express.com/hk/en/dynamic_function/waybill/#search/bill-number/SF1514948585866

https://htm.sf-express.com/hk/en/dynamic_function/waybill/#search/bill-number/SF1514948585866

Alibaba Translation

物流显示已经签收了，朋友

The logistics show that it has been signed for, my friend

Alibaba Translation

09/08 21:05

what?

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10/08 00:16

你好

Hello.

Alibaba Translation

我联系你们当地的物流公司

I will contact your local logistics company

Alibaba Translation

10/08 11:30

I DONT UNDERSTAND IT SASY INS NOT EVEN IN US TO CUSTOMS YET?

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10/08 19:35

你问下是家里人签收了吗

Did you ask if your family signed for it?

Alibaba Translation

10/08 20:05

I don’t know what to do I was gone for about a week. My wife broke her arm and I was out of town. It was nothing here when I got home. I don’t know when you supposedly shipped it so I don’t know if it could happen during that time I’m very confused because it says it hasn’t even made it to the United States and you’re telling me it’s here anyway, I don’t know what to do now I’m very upset.

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11/08 03:49

不要担心，我在联系你们国家的物流客服

Don't worry, I am contacting the logistics customer service in your country.

Alibaba Translation

15/08 03:05

may I get status please?

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15/08 05:29

美国：[protected]

United States: [protected]

Alibaba Translation

亲爱的朋友，请您拨打这个电话，把您的跟踪号码告诉他，让他帮你查询。这是跟踪号码：

SF1514948585866

Dear friend, please call this number, tell him your tracking number and let him help you check. This is the tracking number:

SF1514948585866

Alibaba Translation

15/08 08:32

what number do I call?

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I looked up on the site that says sf and it shows delivered,,,I don't have it! What now? I am not trying to be rude but I don't want to be ripped off!https://www.sf-international.com/us/en/dynamic_function/waybill/#search/bill-number/SF1514948585866

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15/08 09:07

[protected]，你拨打这个号码。

[protected], you dial this number.

Alibaba Translation

把你的跟踪号告诉客服，他会帮你核实。请不要担心。

Give your tracking number to customer service and he will verify it for you. Please don't worry.

Alibaba Translation

i’ve tried dialing it it does not work from the United States but as I said, I got on SF site and put in the tracking number you provided. I just shared the link with you. It says it was delivered at the beginning of the month. It’s not here it didn’t even show shipped by you by then please help me here you’re my only hope to get either my guitar or my money back at this point I don’t care I just want my money back or the guitar.

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15/08 22:20

亲爱的朋友，我非常理解你的心情，我看到你提交了争议，这样的话是不能帮你解决问题，我提交已经签收的证据后速卖通会把你的钱自动放回店铺账号里，而且订单自动关闭，这样我就不能帮助你了

Dear friend, I understand your mood very well. I see that you have submitted a dispute. In this way, it cannot help you solve the problem. After I submit the signed evidence, the AliExpress will automatically put your money back into the store account, and the order will be automatically closed, so I can't help you.

Alibaba Translation

现在的办法就是我联系物流核实确认，你取消争议，等待结果。

The current method is that I contact logistics to verify and confirm, you cancel the dispute and wait for the result.

Alibaba Translation

16/08 05:39

please let me know what's going on, I have been patient yet you are telling me it was delivered weeks ago not true I don't have it, help please

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16/08 10:27

I don't understand I have to cancel the dispute to get my money back I am not going to say I got something that I didn't get, I want my guitar please?

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17/08 05:52

Order ID: [protected]

Order placed on: Jul 19, 2023

Payment method: PayPal. I have been polite I have been patient, where is my guitar or my refund?

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亲爱的朋友，物流显示签收，这个争议你无法取得胜利，只有我们来帮你找回，但是你不取消争议，订单会自动关闭，我就无法再帮你了。

Dear friend, the logistics shows that you can't win this dispute. Only we can help you find it, but if you don't cancel the dispute, the order will automatically close and I can no longer help you.

Alibaba Translation

我是想帮你

I'm trying to help you

Alibaba Translation

17/08 06:05

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

纠纷中订单

US $295.80

Read

either get me the guitar I paid for or my money. ps.If the seller does not respond or no agreement is made before [protected]:36:42, AliExpress will step in and help you to solve this issue.

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17/08 11:22

我已经回应了你的争议，你的包裹显示已经被 签收。问一下你的家人或朋友，是不是有人代替你签收了。

I have responded to your dispute and your package shows that it has been signed. Ask your family or friends if someone has signed for you.

Alibaba Translation

17/08 11:44

AGAIN! I don't have a package who signed for it? I am going to have to escalate this anyway that I can. The guitar is not here. I never signed for anything who doe sit say signed for it and when?

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17/08 11:59

I will not be ripped off

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I am asking ALI to step in on my behalf I am hones and a nice person and I do not appreciate how I am being treated by you

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17/08 19:54

等争议结束吧，

When the dispute is over, I

Alibaba Translation

18/08 05:22

this is not a complete sentence or response, please communicate better.

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25/08 19:57

这是谁签收的？

Who signed for this?

Alibaba Translation

26/08 09:44

CHARLES TOWN is the name of the town I live in not someones name, stop this sham I want my money back I wouldn't take the guitar now form you if it was free. You are a crook.

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27/08 04:56

这是物流公司反馈的，请注意你的说话态度！

This is feedback from the logistics company, please pay attention to your attitude!

Alibaba Translation

为什么签收了还说没有收到。

Why did you sign for it and say you didn't receive it.

Alibaba Translation

27/08 05:26

my attitude?! look I paid you money I did not get the guitar I want my money back stop trying to rip me off

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物流显示签收。

Logistics show sign-off.

Alibaba Translation

you have no respect no customer service you are a horrible merchant and not a nice person either return my money

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27/08 06:11

我跟你说了，这是物流显示签收了，你可以在旁边问一下，是不是朋友或家里人签收，你为什么骂人？为什么说我是骗子？

一个有素质的人不会说别人是骗子，这是销售平台，不是个人想怎么样就怎么样的。你是客户，我是商家，商家也有尊严。

I told you, this is the logistics sign, you can ask next to it, is a friend or family sign, why do you swear? Why do you say I'm a liar?

A quality person will not say that others are liars, this is a sales platform, not what individuals want to do. You are a customer, I am a merchant, and merchants have dignity.

Alibaba Translation

我会为你服务，但你也要注意说话。

I will serve you, but you should also pay attention to your words.

Alibaba Translation

Let’s back up and start over here you go if I have offended you in anyway, I apologize now to be clear I paid you for a product. I never received a product even when you check logistics on the site it says it never list China and it also says it never went through the United States customs I have over 40 guitars believe me I don’t mind paying for my guitar but what I do mind is paying for something I did not get so I’ll personalities aside. It’s a pretty simple transaction I pay for a product and you get it to me you did not get it to me so I would like my money back. I really have nothing else to say to you other than if you give me my money back thank you other than that I hope you have a blessed life.

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27/08 08:48

请问你的邻居，朋友，家里人有代替你签收吗？我也一上在跟物流确认。你的问题我们也在核实。

Do your neighbors, friends and family sign for you? I AM also confirming with logistics. We are also verifying your problem.

Alibaba Translation

No, I have checked with everyone. I am at a loss at this point of what to do. I did not get the package. I have a blink Camera there is no record of anything ever coming from you. I did not get the package.

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27/08 19:06

我也让物流公司再次去核实。

I also asked the logistics company to verify it again.

Alibaba Translation

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What am I missing here? It shows that you never even got to America. Much less to my door. I mean come on.

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27/08 19:36

这个跟踪号码要到官网查询，速卖通上面不显示。

This tracking number should be checked in official website, AliExpress it is not displayed.

Alibaba Translation

速卖通的客服也知道

AliExpress customer service also know

Alibaba Translation

27/08 20:09

Knows what that I don’t have my order I mean this is getting ridiculous

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27/08 22:07

如果不是被签收了，系统上不会显示名字

If it is not signed for, the name will not be displayed on the system.

Alibaba Translation

Sender recalled the message

28/08 07:20

So there you have it, I did not get it I did not sign for it, Please refund my money and be done with it

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04/09 08:06

I hope you are happy for trying to rip me off, I will never do business with you again. God will get you.

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04/09 19:07

您可以到您 当地的邮局去确认，把跟踪单号告诉他们。让他们再核实一次，因为我一直在让物流公司查，他们告诉我包裹被签收了。你也可以让物流查。

You can go to your local post office to confirm and tell them the tracking number. Let them verify it again, because I have been asking the logistics company to check and they told me that the package was signed. You can also check the logistics.

Alibaba Translation

04/09 19:43

your a liar I did check nothing was delivered nothing was signed for from that tracking again, I find it interesting you never tell me the day you never tell me the time, so I’m not sure what the hell I’m supposed to do your a crook

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21/09 07:00

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

冻结中

US $295.80

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27/09 08:57

I have guitar and you have my money![Distressed]

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I have no Guitar and you have my money![Distressed]

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please give me my money back or send me the guitar I paid for

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你的订单冻结中。

Your order is frozen.

Alibaba Translation

27/09 09:08

it should not be I removed claim as asked please unfreeze it

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all I want is my guitar and I have ordered so many items off Ali express this is the first one that I diid not get

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30/09 21:13

我现在没有权限处理你的订单。

I don't have permission to process your order right now.

Alibaba Translation

09/10 06:22

Order Number #[protected]

High grade 6-string electric guitar, red solid wood body, black mudguard, popular in China, factory straight hair

纠纷中订单

US $295.80

Read