AliExpress
Reviews and Complaints

Order Number: [protected]

Order Number: [protected]

The goods were not received. Aliexpress system states delivery failure (although all destination data has been provided). I tried to identify the carrier (unknown company - Sinotrans) but unfortunately no contact data is available.

Further more when I tried to open a dispute aliexpress portal does not allow me to submit it - only option is contact carrier but no info on the carrier is provided. I find this attitude extremely frustrating.

Request full refund

Order ID: [protected]

No tracking info or stationary in seller country (two weeks after payment)

I bought a backpack set from this seller http://s.aliexpress.com/MzeqAjmA and paid. After 2 days he told me that it is out of stock and should cancel the order. He rejected my cancellation order because he wanted me to change my reason . After 10 days he accepted the cancellation because I called the customer service, but after that he sent me a bad speach in the conversation. I added a picture of the conversation.

I paid 27.06 dollars for my order and Aliexpress and I still haven't received it. Order ID: [protected]. I ordered it on 08:16 Jul. 12 2018. I want to request a refund. The seller does not respond to my messages. My order is under the Buyer's protection which states that if you don't receive your product within 25 days you can ask for a full refund. The seller answered that they are contacting the customer service and they will definitely return the money but they are not willing to communicate.

Dear Addressee!
I have ordered and received the under mentioned product from the supplier. After one month in use it went wrong absolutely dead. I placed a complaint asking for a kind of guarantee. After changing opinion and letters nothing happened. I think this supplier is unreliable. and the product they sell is very poor quality. I am very disappointed. The whole conversation and details can be seen underneath.
Best regards,
[protected]@gmail.com

Order ID: [protected] View Detail

Order time & date: 05:34 Jun. 13 2018

Store name: RobotSky Official Electronic Store

View Store | Contact Seller (0 unread)

Order amount:

$ 14.21

AnyCast M4 Plus Wireless HDMI WiFi Display Dongle Receiver 1080P HD Interface TV Stick DLNA Airplay Miracast for PC Android

[Transaction Screenshot]

$ 10.89 X1

Confirmation Received
Open Dispute
Message History
Delete Conversation
Messages Translation: Disable English

About this order

Order number: [protected]

tong tong
18/08/16 23:19
Hi,
As I see it, you do not want to understand what the problem is. The dongle worked properly for a month. Then one day it stopped working. It is not a question of software or instructions. It went wrong. I did not want a product that can work for a month only.
Best regards,
Attila
Hi Tong tong,
I am glad to hearing that!
Waiting for the solution.
Nice day!
Attila
Me
18/08/16 21:18
tong tong
18/08/16 00:24
We are honest businessmen, we will help you
Hi,

I am so sorry but I am not a cheater so I am NOT interested in any random gifts. I want a compensation for a bad quality product that worked for a month only. I do not want money I want the same product instead of the bad one. If you can not accept that I will turn to another forum.
Best regards,
Attila
Me
18/08/15 07:11
tong tong
18/08/13 22:56
Dear
You are damaged after using it for a month. Can we give you a random gift?
Hi,
As I see it, you do not want to understand what the problem is. The dongle worked properly for a month. Then one day it stopped working. It is not a question of software or instructions. It went wrong. I did not want a product that can work for a month only.
Best regards,
Attila
Me
18/08/13 22:34
tong tong
18/08/13 02:34
Dear
Do you use the product to meet the following requirements? the details page of our products has a specific introduction. You can see it.

Pay attention before the purchase:
1, if you use iOS devices, supports iPhone 4S or later, iPad 3 or later. (Ios 7 or higher, please be assured that it supports IOS10.X.)
2, if you are using Android devices, make sure that the firmware of your device is Android 4.2 or higher, and you must support miracast. You can check if your devices have "Wireless Screen", "WLAN Screen", "Project Screen", "Screen Mirror" or "Allsharecast". If not, we can not guarantee that it can reflect your devices.
3. If you are using win8, win10 Tablet or laptop, please make sure that your device uses the Intel wireless card, otherwise it can not be mirror screen. And I do not recommend that you connect Windows Tablet or laptop through it! It is of low quality and slow response!
4, you can watch Youtube and Netflix from your devices
5, you can not use the application "ezcast", you can use another APP that supports DLNA or AirPlay

When you use it:
1, use the 5V power adapter for power, if the current is less than 1a, there may be failures, such as WiFi unable to start, you can not modify the parameters on the configuration page, etc.
2, it has a button to change AirPlay mode (DLNA) and Miracast, in Miracast mode, you can not see WiFi SSID, just connect to it from your Android phone Miracast options, such as "Wireless Display."
3, in Airplay mode, which is equivalent to DLNA mode. You can push video, images, music from Android devices, Windows devices and other devices. While your application can support DLNA
tong tong
18/08/13 02:33
Dear
Have you seen the instructions for use? Or is it necessary to download a plugin or the like?

We can't re-issue you because you can't see where the problem is.
Dear Seller,
As I have told you, my problem is that the item stopped working. I think there is a shortcut inside because no blue light can be seen on the dongle, and no matter if I powered it by the laptop or by the TV set. It is absolutely out of order. I really appreciate if you could send me another product to replace the bad one.
Best regards,
Attila

Order ID: [protected] View Detail

Order time & date: 05:34 Jun. 13 2018

Store name: RobotSky Official Electronic Store

View Store | Contact Seller (0 unread)

Order amount:

$ 14.21

AnyCast M4 Plus Wireless HDMI WiFi Display Dongle Receiver 1080P HD Interface TV Stick DLNA Airplay Miracast for PC Android

[Transaction Screenshot]

$ 10.89 X1

Confirmation Received
Open Dispute
PS: I can only attach 1 photo and I do not know why:

Me
18/08/12 23:39
tong tong
18/08/06 23:35
Dear，
Can you send me a few photos to see if it is a problem with our products?
If yes, we will give you a satisfactory answer.

Don't worry

Got lured into setting an account with Aliexpress because they promised a new user $4 to use on any product. Registered, no new coupons, that's fine. Contacted customer service 1st time, which I was told that it might take 24 hours for coupon to come through, understandable.

Checked 2nd time, no coupons, not even in the expired section. Contact customer service, which then got told it was "First come first serve basis".
By the way, nothing on their website says that new user coupons are first come first serve. This new customer service tries to insist on the rule that was not written on the terms and conditions.

I order a simple iron arm for a microphone, a mic support.
For reasons that I dont know, the product was held by customs service in Lisbon Portugal. I have received a letter from portugal's customs with this info... I have open a dispute in aliexpress and I have uploaded the letter that I have received.
I waited just like the seller and aliexpress told me to do, I waited for 2 months, and in the end aliexpress told me that I was not getting my product and that they will give the money to seller. This doesn't make any sense, this is clearly a big mafia.
I order a simple 15$ product, I live more than 700km from lisbon, obviously I am not going to spend more than 200$ just to get a 15$ product.
And since the product it's going back anyways WHY cant I get my refund?
I swear for my life, if I dont get a reply from anyone in aliexpress I will go everywhere with this story and start making waves on how a billionaire company is stealing from people. I will go to court and media and everywhere. It's a matter of principles. Thank you

Hi! I'm Mattaraya Kaewka from thailand. I want to inform the vendor's non-transparent selling behavior. Account : HLL accessories store.

I ordered this one on August 9 and got it on August 24. but I clicked "received goods button" before I would open it. After that, I got to know they sent me a wrong one. then I chated with the seller about this and sent it back to them for changing and they sent the new one to me. It was 15 days to wait it. (If it is combined with the previous time is 30 days.) I tried to think that it's just a mistake and tried not to think too much. I just got it yesterday. Summarize They sent me a broken one (or the old one). I can not get a refund or report anything. Because I cant press off Dispute button (It's not work after 15 days.) it's really very bad experience shopping online for me. It was my first time to order with this site.

Could you please to help me for this?

I hope I will get a reply from you and managed to fix this problem for me. On this time I just want them to refund me.

I ordered 3 things on 15th August, 18, details for those is below:
1. Wi fi range extender
2. Skull head ice cube molds
3. Global version Xiaomi Mi box 3
I received order for wi fi range extender only on 6th September, 18. For rest of the things there is no news/update, I can't even track them with the provided tracking ID, as site gives error.
When my order will be shipped to me or please refund my money if those items can't reach to me

I have ordered an item on Ali express and it's been more than 3 months since I paid for that. I haven't got that yet. The item was supposed to deliver to me via Pakistan Post. Today I was scrolling facebook and I saw a post regarding pathetic service of ali express & Pakistan post. I have attached the screenshot as a proof. A guy at sunday market is selling all these packages for PKR 200 Each. "WHATEVER IS INSIDE, ITS YOURS FOR PKR 200". Is this what we pay for?
Please reach me out if more information is required.

Hi,
Name - Inderpal Singh.
City - Tohana
State - Haryana
Country - India

This is regarding my order which number is UE670137072YP brought parcel from Ali Express online website. Well the issue is whenever I track my order number it has showing still available in hisar city which is 70 kms away from my city. Moreover they add their own status customer did not receive order but honestly I did not any respond from the hisar cargo company and till now I am waiting for my order. Please verify about it.

Thanks & Best Regards

Inderpal
+[protected]
+[protected]
Email - [protected]@yahoo.com

My tablet's wifi broke so I can't do anything with it anymore and the seller won't give my money back or send me a new one. She is ignoring me. On top of that I already contacted and shared all my information 5 TIMES to co-workers of AliExpress. They all make promises but no one keeps them. They say they will do everything they can to help me and that it will be solved soon but that didn't happen. Its already 2 months later and I put hours into this. AliExpress is litterally not following their own rules. It's actually a really crappy customer service if 5 co workers can't fix my problem when I stand 100% in my rights. AliExpress doesn't have a phone number I can call so I really don't know what to do anymore... Please help. I just want this problem to be solved.

On 15/6/2018 I ordered and paid for a pair of Nike Epic React Flyknit Women Running Shoes AQ0070-600, colour AQ0067-101, size 7, for $98.99.

I received an e-mail same day saying my payment was successful.

On 17 June I received an e-mail saying my order [protected] has been shipped.

On 24 July I received an e-mail saying my package has arrived in the destination country.

18 August I received a mail saying the transaction for your order no.[protected], product: Nike Epic React Flyknit Women Running Shoes Sneakers Sport Outdoor Breathable AQ0070-600 was completed on 15 Aug.

After following up, I received a mail from them this morning saying they have my order but I need to pay for it. Which I have! I refuse to pay twice and want my parcel.

Today is 15 September, exactly 3 months since I paid for this order.

Please help. The service from them is shocking and they clearly have no idea what they are doing. They either need to reimburse me or send me my running shoes!

Carol

While I was doing the payment online the webpage said something gone wrong try again. I tried again for the second time but again the message was showed. The problem is that my money are gone and I din't receive any order confirmation. I want my order to be sent or my money back. it's not fair to get money like this and show a message your payment gone wrong but you took the money and I am not able to receive my order. I don't know if it's your duty or the seller duty to repay me, I am only asking for justice because money do not grow on trees and I want me order to be sent or my money back or I will try to sue you and I will start doing negative publicity of your website with my personal blog (over than 2 million followers).

Thank you in advance

When I try to change details on my account there seems to be no way to simply change my address. Even your help only allows questions on changing email address. When I ordered I gave the supplier my home address, but they used the old address, which you have.

The post office sent me an email to say that I was not known at the address and sent the item back to America. Hopefully it is at your warehouse in the uk.

The item is [protected].5V, 3.5A, 65Watt Universal AC adapter battery.

I stress that I still do not know how to change my address, but at least the supplier could have sent it to the address I gave them.

my order no / [protected] it is show finished but it is not arrived to me as a customer or to saudi post.
seller insist that is arrive to me and he dnt search well and when I complain for him at fisrt and second time he was un care and just send smiley face which making me so upset.
then he sent this :
Dear
Logistics shows that your package has arrived.
This is the number of your order tracking: S000024620583.

then I again told him this no not follow to saudi post.
I CHECK it is in singapore

I ordered a 10, 2 inch multi media from Aliexpress website and paid in advance 268 Euros (306$). The actually did not have it in its inventory tried and almost forced me to buy a 9 inch one. When I at last made it clear that I do not want it, the seller instructed me, via email, to ask for a full refund, the reason being (package not received). Since I was dealing with my mother's illness, I saw the message after about 5 days.in the meantime the seller send another email saying that he has sent the package. When I replied that he did not ask my approval for this action, he answered that he thought it was OK with me, since I did not reply to his email immediately! I told him that what he things is his problem and responsibility and that I do not want the product any more. He replied that this is not possible and if I opened a dispute, Aliexpress would support him. I contacted Aliexpress via live chat many times without any result. Now when ever I try to contact Aliexpress again, a message appears saying that all consultants are busy! Actually I think they avoiding me! The most important fact is that I never received the product and have no clue where it is!

I had purchased a dress from alice tide in nov 2017, order number: [protected] but I did not receive the dress. I I was given a protection policy from aliexpress that they would refund if I did not receive this item. It has been 10 months and I have not received the item neither my refund.
I have tried everything but customer service is useless, and do not wish to help. I have tried for 10 months but nothing. I have given evidence that I did not receive this item but even today after 10 months they want me to sent more evidence. They should check all they records to see that I had send evidence and do not have them with me.
They feel I am lying for $30 that is ridiculous.
Aliexpress is not a reliable site for they do not
No ready to give me back my money bad very bad. Useless

Regarding order Order Number: [protected] I want to notify that the supplier has sent to me a broken device. I have asked the device substitution. It's more than a mounth that I loop with the supplier without success. I need an help from aliexpress for the problem resolution.
You can contact me on my AliExpress account or by e-mail andrea.[protected]@magnetimarelli.com

i have ordered a water bottle the time the postman posted the bottle to me he was saying that i have to pay 1238 more for 1700 water bottle because of custom duties and all what rubbis is this if ali express cannot clear the custom they should shut there organization because you guys should include the custom money otherwise its fraud that you are charging more money than the price of the bottle

Hi there,

I recently bought:

37028 632pcs Snow Resort Ski Lift Gift Club Ski Vacation Skiing Figure Building Blocks Bricks Girl Toys Legoings 41324

From the store NINE WIN official store

They didn't ship it within the first days of my purchase, so I contacted them to ask them to ship it right away before the order was canceled.

It was until then that they replied saying the product was out of stock and asked me to cancel my purchase, but at the same time they asked me to choose "other reasons" so the platform wouldn't punish them. Yet they still had the listing up for that product even though they are telling me, it's out of stock, but at the same time, asking me to lie and say I'm cancelling the purchase for "other reasons".

The worst part is that I'm trying to cancel my order because I obviously want my money back, (it was almost 30 Canadian dollars that i'm not going to let go just like that), but I refuse to lie and choose "other reasons", I'm choosing I'm cancelling my order because it's "out of stock" and they wont accept that option therefore they reject my request to cancel my order until I choose "other reasons"... that's very wrong of them to do it. They had a listing up, they didnt inform me they didnt have the product until I contacted them and now that I have to cancel the order they wont allow me to choose the real reason why I have to cancel it!

I'm very upset about the whole thing, usually all my purchases on aliexpress have been smooth and simple, this one is not the case and the worst part, I want to complain and there's nowhere to do it, I want to tell the truth so ppl know what I went through with that store and they are in control so I can't do it...

I hope this complain reaches someone that can do something about my issue.