AliExpress
Reviews and Complaints

To whom it may concern

I have purchased few items yesterday but the orders got closed due to security verification problem. I tried again two times but it got closed again. When I checked my credit card it was charged with the amount of items on three consecutive times. I demand a refund if the orders or closed then why AliExpress is debiting my credit card. Following are the messages
Dear MR MUHAMMAD ISHAQUE KHAN YOUSAFZAI, Your Alfalah card (19555) used for USD 6.96 at 10:44 at WWW.ALIEXPRESS.COM LONDON GB. Limit Available: 37, 427.11
Current Orbits: 3276.25
Earned Orbits: 4.25
HelpLine:[protected]

Dear MR MUHAMMAD ISHAQUE KHAN YOUSAFZAI, Your Alfalah card (19555) used for USD 3.33 at 10:53 at WWW.ALIEXPRESS.COM LONDON GB. Limit Available: 37, 010.99
Current Orbits: 3276.25
Earned Orbits: 2
HelpLine:[protected]

Dear MR MUHAMMAD ISHAQUE KHAN YOUSAFZAI, Your Alfalah card (19555) used for USD 10.86 at 11:00 at AliExpress London GB. Limit Available: 35, 653.92
Current Orbits: 3276.25
Earned Orbits: 6.75
HelpLine:[protected]

Dear MR MUHAMMAD ISHAQUE KHAN YOUSAFZAI, Your Alfalah card (19555) used for USD 21.15 at 11:45 at WWW.ALIEXPRESS.COM LONDON GB. Limit Available: 33, 011.02
Current Orbits: 3276.25
Earned Orbits: 13
HelpLine:[protected]

Dear MR MUHAMMAD ISHAQUE KHAN YOUSAFZAI, Your Alfalah card (19555) used for USD 19.97 at 12:20 at WWW.ALIEXPRESS.COM LONDON GB. Limit Available: 30, 515.57
Current Orbits: 3276.25
Earned Orbits: 12.25
HelpLine:[protected]

My email id for Ali Express is:

[protected]@gmail.com

Thanks

Aliexpress is not safe at all. I bought from a seller and when I received the items it was not as discribed, I lodged a dispute and the seller communicated with me and promissed me a free gift with my next order. I then placed another order that was never delivered, I should have received it over a month ago. I lodged a second dispute and to my suprise aliexpress then blocked my account and paid the seller. They say it happens automatically with a second dispute. I have appealed over and over again as I cannot sort out the order when the account is blocked. I tried live chat for weeks now and the gets the same answer each time, appeal and wait. After the appeal time is over I contact again just to get the same standard messages appeal reffused due to more than one dispute. They dont care for the fact that I never received my order and that the seller is ignoring my messages. Today I have spoken to a manager at aliexpress and she informed me I will never be able to get a refund as they blocked my account and will not reinstate it and therefore will not handle any disputes from me. So basically aliexpress makes the protection promise but with the second problem you have they permanantly get rid of you. They dont like customers complaining no matter if it is legit or not. So I paid my hard earned money over to some company in china and NEVER received my order. And in Hong Kong the transport company have no records of ever receiving the order.

Hi,

I am having issues with a scammer seller. I opened a dispute, agreed on sending back the goods and receiving a refund. I sent the goods back. They were received 2 months ago and I still did not receive a refund.
The seller asked for my Paypal account which I understand is illegal and a sort of scam
Please see the message history attached as screen shots!
Please respond asap!

Thanks,
Yael

Order Number: [protected] -
Order date: Aug. 05 2018
Shipping Cost € 5, 91
Item: Microscope lens
The order should arrive within 17-25 Days
The Seller shipped my order in free shipping / I contacted AliExpress Customer Service who didn't see that is a big issue, The seller e-mailed me to assure me it was shipped "Free Shipping" - when I objected the seller change his opinion and claimed it was sent as ordered now it's 31st of Aug - 27 days and when I put dispute 2 days ago I was told to wait for the item for 10 more days.
Here the question- Why should I wait for 10 more days, I never got the service I paid for to avoid this waiting time!
Is it shipping scam in c-operation with AliExpress!
Why you back bad business people!
I am looking for an apology before a refund

Order Number:[protected]
Order date: Jul. 26 2018
item: Microscope
3.5-90X Continuous Zoom Simul-Focal Trinocular Stereo Microscope 13MP Microscope Camera 144 light For Repair Mobile Phone Tools
Price € 286, 12
It was never mentioned about the charges I have to pay or how much "hidden cost" as I was charged €52.02

I have all the paperwork if needed.

Your web site is the absolute worst I have every seen. And I have seem a very large number. The fact that you have a character limit on this post clearly indicates you do not actually give a Damn about your customers and problems you make for them. At least this this screen tells you when your totally insufficient comment will run out of letters.

I don't know if 350 characters are the the minimum number of characters as shown at the bottom of this post, or yet another lack of understanding English.

Dear Sirs,
I purchased the following products, Order ID: [protected]
"Xueqin 2 Sizes Single Nozzle Bathroom Toilet Seat Bidet Sprayer [censored] Wash Clean Cold Water Non-Electric Toilet Sprayer Nozzle"
SG$ 34.19
After installing on 23rd/Jul/2018, I found there is water leaking from the Nozzle of this product.
I've Contacted to the seller on the same day. After a dozen e-mails, Rosita Zhu, the seller coordinator, promised me to send a Nozzle to me asap.
However, she found a dubious pretext of the Nozzle being out of stock.
It's been 40 days after I received this product and the "white elephant" is still lying in my house.
I need to have the replacement Nozzle sent asap.
Alternatively, I need a refund.

My Name: Andy Tou K. C.
e-mail: [protected]@gmail.com
Handphone: 65-[protected]
Country: Singapore

A batch of e-mail is attached for your reference.
***************************************************
Rosita zhu
18/08/28 21:50
Dear friend,
Sorry for keep you waiting, A s we told you before, we need to get this part from the supplier, then after we get it, we will send to you, we will urge him to send this part
Please wait for it patiently.
Best regards
Dear Rosita Zhu,
It doesn't make sense if you only refund the price of the Nozzle to me as I can't buy the Nozzle elsewhere.
It's simple. As the product is still selling on line, the supplier can just dismantle the Nozzle and send to me. It's as simple as ABC.
If you refund, I'd like you to refund the total cost of what I've paid. You send someone here to collect the rubbish back.
I can buy another one from another suppliers.

In the meantime, I cannot rely on you any more as my patience is running out!
I'm going to lodge a complain through other channels two days later.

I hope you can understand what I feel now, If you were me!

Regards

Andy Tou K. C.
Me
18/08/28 08:04
Rosita zhu
18/08/27 22:12
Dear friend,

Thanks for your mail.

Sorry supplier still not have this item now, if you can not wait, we can refund you first, is that ok?

Any question, please contact us, we will try our best to solve it .

Have a nice day.

Regards.
Dear Rosita Zhu,
It's been another 10 days.
How is my Nozzle?
My patience is running out!

Regards

Andy K. C. Tou
Me
18/08/27 07:19
Rosita zhu
18/08/17 20:04
Dear friend,

Thanks for your email.

Sorry for the delay. Once the new supply come into stock, we will arrange the shipment for you immediately.

Any problems, please feel free to contact us.

Have a nice day!

Regards
Dear Rosita Zhu,
OK.
Please keep your words.

Regards

Andy K. C. Tou
Me
18/08/17 05:51
Rosita zhu
18/08/17 00:25
Dear Buyer,

Sorry for keeping you waiting.

We are sorry to tell you that due to the logistics delay from the supplier, there will be some delay to send it, and we need 10 days to it. Would you mind waiting it? Once it's available, we'll resend it as soon as possible.

Waiting for your reply.

Best regards.
Dear Rosita Zhu,
It's been 8 days.
How is my baby?

Regards

Andy K. C. Tou
Me
18/08/16 21:56
Rosita zhu
18/08/09 20:53
Yes, we will.
Dear Rosita Zhu,
Running out of other options, I have to wait.
when it's available to be sent, please drop me a e-mail!

Regards

Andy K. C. Tou
Me
18/08/09 02:52
Rosita zhu
18/08/09 00:59
Dear Buyer,

Sorry for keeping you waiting.

We are sorry to tell you that due to the logistics delay from the supplier, there will be some delay to send it, and we need 7 days to it. Would you mind waiting it? Once it's available, we'll send it as soon as possible.

Waiting for your reply.

Best regards.
Dear Rosita Zhu,
Can I track the Nozzle's where about?
I need to confirm it's on the way to my country.

Regards

Andy Tou K. C.
Me
18/08/08 19:33
Rosita zhu
18/07/30 23:24
Dear friend,
Thanks for your praise, after supplier send us the nozzle, we will send it to you.
best wishes
Dear Rosita Zhu,
Yes please, as I'm running out of options. I can wait!
I'm looking forward to receiving the new Nozzle for my ailing "White Elephant".

Thanks for your efforts to make it possible!
Btw, may I ask, are you working for the Factory? for the Supplier? or for Aliexpress as a "middle person"?

I believe you're Chinese. You English is excellent and Marvelous!

Regards

Andy Tou K. C.
Me
18/07/30 20:29
Rosita zhu
18/07/30 19:14
Dear friend,
The supplier has the nozzle, but it will take some time to get this from the supplier, after then we send it to the same address to you, will you mind wait for us, if you don't mind, please tell us, and then we can ask him to send us .
best regards
Dear Rosita Zhu,
Thanks for your reply.
The factory who made this should have the Nozzle.

You said: "this part is so small, we affect the carreless postman will lost it in the delivery."
I'm afraid, it's not the case.
From Aliexpress, I've bought SD Cards and Phone Cards which is much smaller than the Nozzle. They arrived here at my door steps safe and sound.

Simply put, I still prefer you send me the Nozzle. Please help.

Regards

Andy Tou.
Me
18/07/30 00:31
Rosita zhu
18/07/29 23:42
Dear friend,

We ask the supplier to see if he has a spare one, please also find it on the Aliexpress too, it will be better you can buy it on the Aliexpress, this part is so small, we affect the carreless postman will lost it in the delivery.

best regards
Dear Rosita Zhu,
Thanks for your offer.
However, I DON'T need the money back as I can't find any replacement here in Singapore.
I'd appreciate if you could send me the Nozzle as the attached picture shown.

I'm looking forward to receiving your favourable reply.

Best Regards

Andy Tou K. C.

Me
18/07/29 20:11
Rosita zhu
18/07/29 18:41
Dear friend,

We return you USD3 and you buy the nozzle in the local store, is that OK?

Best regards
Rosita zhu
18/07/27 20:26
We are deeply sorry for this inconvenience.

In order to provide a definitive answer we need to wait after 2 days to have a response by the product assitant

Apologizing for this inconvenience, we thank you for your understanding and your cooperation.

Regards

About this order

Order number: [protected](Current order)

Dear Rosita Zhu,
Negative!
If it drops off, I know.
So far, I've sent you one video plus 2 photos, all showing two transparent tubes are connected well.

For the last two questions, it's ok to ask a layman.
Trust me, I'm not a layman.

I hope you understand that.

Regards

Andy, Tou K. C.
Me
18/07/27 00:46
Rosita zhu
18/07/27 00:03
Dear friend,

Please check if the tube has fallen off.
best regards
Rosita Zhu,
When I turn it to the middle (Close position), water doesn't leak.
When I turn it to Nozzle Cleaning, it's also ok, no leaking.
When I turn it to Spray, it leaks.
I'm sure it's not the switch problem. It doesn't cause any water leaking.

The culprit is the Spray Head. Picture attached.
Only when I switch to spray, water leak from the gap shown by Red Line of new picture I attached.

I think you need to send me this.

Regards

Andy Tou K. C.

Me
18/07/26 03:11
Rosita zhu
18/07/26 01:11
Dear friend,

Please move the button to the middle to close it, to see if it will leak water.

best regards
Dear Rosita Zhu,
This is a re-send message.

A video has just been sent, 27 seconds.

Regards

Andy Tou k. C.
Me
18/07/25 21:41
Dear Rosita Zhu,
A video has just been sent, 27 seconds.

Regards

Andy Tou k. C.
Me
18/07/25 06:13
Rosita zhu
18/07/24 22:08
Dear friend,

Thanks for your understanding, after you send the video, please inform us.

Best regards
Dear Rosita Zhu,
Thanks for your guidance.
Video? I didn't take a video. It was a picture I sent.
Do you need me send a picture there instead?

If you insist on sending a video, I need to go home tonight (I'm working now) and take a video on the water leaking situation. I'll send it tomorrow.

Regards

Andy Tou K. C.
Me
18/07/24 17:48
Rosita zhu
18/07/24 02:14
Dear friend,

Thanks for your letter.

Sorry for the inconvenience. could you please send a video to [protected]@banggood.com ?When you send the video, please indicate your order ID or email address, so we can easier to find your video.

Thanks for your understanding in advance and looking for your reply.

Yours faithfully,
Dear Rosita Zhu,
Sorry, I've thrown away the outer black plastic bag as it's very dirty. The inner white box,
which doesn't contain any info, has also been thrown away when I installed this.
Actually, it's the first time I'm having a problem during my three-year online shopping experience.
It teaches me a lesson that I need to keep all the information for 3 months.

I'd appreciate if you could help me to trace this important information.

Best Regards.

Andy, Tou K. C.
Rosita zhu
18/07/23 20:23
Dear customer,

Sorry for this trouble.

Could you please send us the picture of the SKU number(for example: SKU034094) on the inner package and the shipping document on the outside package clearly? Then we can solve it for you.

Looking forward to your reply soon.

Best regards
When I use, water leaks. I need to open to check what's going wrong. Picture taken and attached.

Thanks

Andy, Tou K. C.
Singapore

Me
18/07/23

order number [protected]
Номер счета:2018082881031100007631658413302
Я не могу оплатить заказ и закончить сделку. 01:19 Aug. 26 2018 я сделал предоплату US $ 1.23 и собирался оплатить вторую часть US $ 11.02 но Alipay выдал ошибку. Я обратился в службу поддержки и получил ответ: "Alipay присвоил этому платежу неверный срок действия - 2018-08-26 . То есть, платеж был просрочен еще до момента создания. К сожалению, наш сервис в данном случае никак не может принять оплату". Это была акция и товар теперь стоит $13.36.

Hi,

I ordered from this store: ROYVSHG Watch Store during your sale a smartwatch KW88 white. After a while on the same day I got a message from the seller I should cancel the order because the don't have the white one. I check the the store page again, and it was still possible to order the white smartwatch. I told this the seller and offered him if you could send the white one a would accept any other color. He told me then if I want an other color I have to pay more.

I don't want to pay more, I want the smartwatch I've ordered.

Please help me

Thanks

Hansruedi

i would like to report these 3 orders that really disappointed me and my friends

1) these 2 orders i did not receive the items until now
Order ID: [protected]
Order ID: [protected]
i contacted the seller and requested a refund but was ignored by the sellers

2) another case is this Order Number: [protected]
i'm very unhappy with this seller as the measurement they posted on aliexpress site is different from the item i got and i requested a refund, they rejected and force me to accept the item. The item sent to me is a lot smaller and i cannot fit in at all, i don't understand what i want to keep it for

pls help to look into these cases and i'm requesting for refund, hope to hear from you soon. Thank you

Re: [protected]

Sir,

I bought 3 ceiling fans / Description : wholesale European Modern Wooden Ceiling Fan With Remote Control Living room Bedroom Dining Room Attic Without Light Fan 220 Volt.

I bought them from Bledv Optical lighting company Store for € 575, 70

The order was sent in three separate shipments with a week gap between all of them.

The first two arrived and the third was stuck in Spanish customs and we could not release it.

We never received the third fan and never received a refund.

The first two fans which we received we tried to install and they were both broken.

They came with the wrong instruction manuals and were missing / or had broken parts.

I have messaged the vendor countless times and he ignores me.

Due to delays with the house renovation they are for, we only tried to install them outside the protection period and so the vendor feels no responsibility.

The fan that we never received he says he has not received back and so doesnt try and find a solution.

Please help - the cost to me in total -(purchase cost, import tax, electrician) is now more than €700.

Sincerely

Adrian Palengat
[protected]@ap-art.co.uk

I have placed an order Order Number: [protected]
Since 1st of August it shows status Refund Processing. It also says this may take 20 days (WHY?).
Now it is 25th August and still no refund.

Trying to reach customer service:
1. No customer service email to be found
2. Customer Service chat opens window that says "Waiting for repsonse from helppage.aliexpress.com". After ten minutes still waiting, no change

So: impossible to contact customer service.

Shame on you ALiexpress

Some of my recent orders were cancelled and never sent, the money was pending in my account and has recently cleared, they owe me $34.26 AUD.

I ordered a jumper and a few stickers, I received separate emails saying the orders were successful, yet my orders were cancelled and even the sellers were confused as to why they couldn't send their product. The money pended in my account for a few days and has since cleared, now I'm out $34.26.

Order ID: [protected]
Order time & date: 15:43 May. 01 2018
Store name: MeeToo Official Store
Order amount: € 4, 31
https://www.aliexpress.com/item/GU10-MR16-LED-Spotlight-Dimmable-Light-120V-220V-60-70-80LEDs-SMD-2835-5W-7W-9W/32806893886.html?spm=a2g0s.9042311.0.0.27424c4dmBj82z

My name is maria pilar and i bought to led bulbs in the url above. Plugged them and didn't work. I open a dispute and wasted a lot of time asking the seller to refund the money. THe seller just kept answering silly questions not to refund the money of the item that i bought and didn't work. Could you please ask him/her to just refund the money? I don't wanna spend any more time with the issue since i got other things to do. I havent bought anything on aliexpress ever since but ebay.

Could you please ask him to refund the 4, 32€
The seller just doesn't care at all about it

link to the product https://ru.aliexpress.com/item/Bionic-Camouflage-Full-Face-Mask-Quick-dry-Hood-Outdoor-Cycling-Motorcycle-Hunting-Tactical-Helmet-liner/32814858882.html?spm=a2g0s.9042311.0.0.622d33edbyPoIO

I ordered two goods with track number tracking parcel LZ218226172CN on 07/04/2018 and one product arrived. Four months passed. I did not receive the second balaclava of Woodland Kryptek Cam

Store No.2866003 has an item litsted that they claim ships from within the United States. it do not ship from the united States. I was led to beleive that it was and then fooled into doing business with a store that I would not usually do. this transaction has cause me a tremendous headache and hurt my business's reputation. Why are these stores allowed to make such claims if they are not true? I only purchase from stores on your site that ship from within the united States. And the stores I have done business with that do can provide fast shipping. This store took two weeks to tell me that they could not ship the item and issued a refund after I have told my customer that the item was on it's way. I want to be able to leave a review for this store to let customers know who they are dealing with. How can I do that now?

This is a link to the item that they claim is shipped from within the Untied States and wil be delivered within 7 days :

https://www.aliexpress.com/item/For-Samsung-S6-Edge-LCD-G925F-G925-LCD-Display-Touch-Screen-Digitizer-Display-For-Galaxy-S6/32889524896.html

I would like some assitance dealing with this issue.

I wanted to order boots for my daughter, before ordering them l asked the seller if he has boots in stock. He answers yes, so right after l got the answer l ordered the boots and paid for them. After couple hours I ordered them the seller said the boots out of stock. I tried to cancel order, and put the reason out of stock. The seller rejected it and didn't refund me. He wrote l need to write the reason - l don't want boots anymore. I tried to cancel my order again and put the reason out of stock. Because that's what seller said that they don't have boots in stock. I want my refund now.

Hi

I paid for 1 pair of VESONAL 2018 Spring Summer Breathable Light Mesh For Men Sneakers Male Shoes Lover Casual Adult Walking Couples Brand Footwear.

The shoes delivered were of the wrong size 41. I immediately rejected the shoes. The correct size should be size 44. Now your Zheng Kai said that I did not ordered shoes of size 44. As at today, I had not received any shoes. Now I want my money back.

My email is [protected]@gmail.com.

Regards
NgBonWan

Two of my orders "[protected]" and "[protected]" were never delivered.

I opened dispute - see attached files- but nothing happened.
I used your site for chat on August 6 and August 17th. Both times I was promised a solution like a report to Higher Support and solution within 10 days - nothing happened!

So, the questions I have are following:
1) If you have my credit card information on file, why you cannot process a refund?
2) You list "Buyer Protection' on your site, how am I protected if my order and my refund never came?

I bought a drone last month and battery of this drone not working. Now it one month I am asking seller and customer center customer to send mean a new battery or new drone or refund me but seller don't want to cooperate he offer me $2 discount for my next Oder as is payed $26 for a drone .
Seller is very dishonest because he did not allowed me to open disputes. When ever I tried to open dipute thier is a pop up msg . I have contact 7 time to customer center but they are helpless what think . I need solution for my problem.

Thus Im not happy that I cannot contact you. I don't want to speak to a BOT. I need to speak to a real human.

I have a query with the following orders:-
Order ID: [protected]
The above order was done to Geekbes
I made payment via Bank Transfer, however on this order I used Singapore Dollars, I put in enough money to cover the exchange rate.
Geekbes has not received the money.
I desperately need this order. Can you please pay the supplier so that he can arrange for delivery.

Order ID: [protected]
The above order was done to ALDI
I made payment via bank transfer. Somehow the order dot deleted or cancelled.
I still want what I ordered. The fund have left my account. There has been no returns. I still want the order can you please pay the supplier.

Thato
+[protected]