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1.1 21 Reviews 1802 Complaints
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AliExpress Complaints 1802

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10:28 am EDT
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AliExpress item not received

I ordered the US keyboard but didn't recieve the US one. Please send the US keyboard.

I wrote to the shop on June 18th explaining this to them and since then they have refused to send me the correct item as they don't want me to leave negative feedback. He actually blackmailed me by saying, "Leave good feedback and then I will send you the item' . I refused.
I was also instructed to just use the one that was sent even though it isn't the one I ordered or the one that fits.

I demand a refund immediately and they refused.

Please see all the emails that I have sent them.

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5:14 am EDT
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AliExpress practical tool shop

I received a lamp that is not charging. I informed the store immediately.
After that Demi Li kept me sending questions and asked me for photo's and video's. But he never offered a solution. He kept me on a leash until my dispute time was over.

I have send him many, many messages and he keeps on answer them with standard responses such as "send me a photo", "He will send it to his specialist", etc.

He won't do anything and he hopes I will quit. This is a really very bad seller and a disgrace for Ali Express.

If Ali Express looks at the message box, then they can see the idiotic responses of the seller.

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5:55 pm EDT

AliExpress unlocked samsung galaxy s8 5.8-inch screen 4gb ram 64gb rom single sim octa core android 7.0 fingerprint 3000mah mobile phone

This phone is not compatible to any US carriers. I contacted the vendor and sent the IMEI number as requested and I didn't get a valid reply until now.

Here's my info:
Order number: [protected]
Phone IMEI:[protected]
Store: Hongkong Hi5 MobileGroup Store

I want a working phone or my money back please. This has been too long. Thanks in advance for the help I can get.

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10:44 am EDT

AliExpress time zone watches / binger automatic watch men (order id: [protected])

Hello,
Following a dispute (false description still relevant) I have worn this watch only 3 days. By adjusting the time, the winder was detached from its axis. This watch being a one year warranty, I sent this message on 18/08/05 03:54 to the "Time Zone Watches" merchant, Sean Chen:

"Hello
The button (crown) has been disengaged from the axis of the watch. I tried to put it back but it does not hold up
Best regards
Jean-Michel LEGRAND ":

I have had NO answer to date.
Can you please help activate the warranty? Thank you.

My best regards,
Jean-michel LEGRAND

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Update by jleg7777
Aug 13, 2018 10:38 am EDT

The merchant "time zone watching" is hosted by Aliexpress

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5:58 am EDT
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AliExpress men watch

l got my order (present) - men watch benyar
OrderId:[protected]
order Date:[protected]:23
Order recived at 10/8/2018
He used the watch for one day and
the glass get off from its place.
fortentally he catch it .
It was written that the watch is water ressistance, and even on ordinary use it is mal functioned...
Very disappointing..

Please your help, refund or, return see attachments.There are no supplier contact details, so dispute can not be open.

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7:03 am EDT

AliExpress order id [protected]; faulty earphones

When I opened packet I think it was five weeks ago almost the earphones were not as described. The cabling was certainly not anti tanging and really thin compared to the picture. The cover for the bit in the middle where the mic is had come off so you can see the wires and the earphones are not noise cancelling. I opened a dispute the same day not knowing the complaint process and I sent photos. There was no communication from the seller and still isn't. I received email asking for tracking number and funds had been released. I realised at this point that I had to return item but that was going to cost more than I had paid for them originally so I contacted seller. I have had two online conversations with ali people who just say they will email seller-waste of time because he takes no notice. Obviously the dispute has ended now and I am still trying to get refund. Messaged ali on facebook the other day and the person I messaged just said I had to return item and they basically called me a liar and I even sent links of the description to them

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5:32 pm EDT
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AliExpress [protected] sex toy

I recently purchased a personal item (sex toy) on your site which I am totally unhappy with. I put in a dispute to send the item back but you ruled in favour of the seller because I couldn't upload evidence of the faulty product. This is a male masterbater! I refuse to upload evidence and remain unhappy with your decision so much so I am contemplating closing my account all together. Up until now I have been happy with your service but feel you did not listen to me on this item. Makes me feel like I am trying to cheat the buyer. Check my account I am an honest buyer and to have to do this on such a personal item is so embarrassing.
Clive chessman
[protected]@gmail.com
Item [protected]

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3:11 pm EDT

AliExpress bought new huawei phone... hardware failure after 7 days. no response from seller

Transaction ID: [protected]

I bought a Huawei 7C phone (US $151.79) on 14 July from Hongkong VT Store with a 6 month warranty. The phone had an unrepairable major motherboard failure after 1 week of use. I had this confirmed by 3 technicians. I have emailed the seller a few times over the last 2 weeks but have had no response at all.
I want to return the phone for replacement or refund. I do not have a return address.
Dominic White
34 wardell st
Ashgrove
Brisbane, Australia

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9:28 am EDT
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AliExpress znter 1.5v rechargeable liion batteries

I bought 4 znter rechargeable batteries about 2and half months ago. I waited all this time because it takes a long time to receive the item, when batteries are purchased. But when I visited the order page today, only feedback option was there. As if AliExpress has assumed that I have received my order. But I never received it. Our postal service is so good I've never lost anything so far. I left a poor feedback stating that I've never received the item. Once it was done, my order just disappeared from the list. Now I cannot know the order number even. If it was a Paypal transaction I would have had some hope. I am really disappointed. I am a platinum member. I will not buy anything from this store again.

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6:33 pm EDT
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AliExpress security camera

Security camera advertised so ordered. After waiting a week for shiiping details I chased and found they didn't have in stock, so tried to offer another item which I refused and cancelled order (credit supplied). Found second advertisement for same product with guaranteee to ship within 1 week. Placed order & again no shipping details after a week. Contacted and again told that they did not have stock and wanted to offer another product. I advised that I wanted the one ordered which they said they could obtain. Asked timing for correct product and told 2 weeks to get into stock. This violates seller responsibilities in my opinion for offering goods which they cannot guarantee their delivery promise.
Contacted customer service and was told they would email supplier and copy me (same day). After 2 days no email from customer service. Seems customer service is just "lip service" as no action is ever taken - SO BE AWARE THAT ALL ALIEXPRESS CAN OFFER IS REFUND. THEY DO NOT RESOLVE ISSUE!

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1:09 pm EDT
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AliExpress clothing

Hi I would like to make a complaint. I have requested a refund from the seller and they have not issued one. I followed the process by opening a dispute, however the issue has not been resolved. I would like to know what is happening with my refund since they have not responded to my last request for a refund. Also I have not received the item and the royal mail website says it has been sent back to sender. It has been 3 months and I have not received my refund. seller has not responded to my last request for a fund. how can they keep my money for something I did not receive?

I have screen shots of conversation with supplier and proof I didn't receive product from the Royal mail website. I have submitted complaint on Aliexpress website, but have not received any help.

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11:27 pm EDT
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AliExpress order no. [protected] - telephone not working properly.

April 10 I purchased the telephones.
May 10 I received the telephone.
May 11 I opened Dispute against one telephone was not working properly.
It was requested to return back the telephone which it happened.
a long discussion between me and sealer than AliExpress sent me an email on July 3 saying as below.
Order No:
[protected]
Status:
Dispute Finished
Refund Only US $ 138.44
solution:
Refund Only US $ 138.44
Reminder:
As your case has been resolved in your favor, a full refund will be delivered to your original account within 3-20 working days. For more details please contact our payment team.

but unfortunately, money till date not yet received.

please support me to get the money as soon as possible.

thank you.
Abdulrahman Shahin

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2:02 pm EDT

AliExpress late delivery

I ordered one item on 10/07 with order Id: [protected] and tracking number :UC904455850CN

The item is still in transit since 13/07 and not moving till date for 3 weeks now

I need to know when I'm going to receive my order
It is urgent please and the live chat is not helpful and was not satisfying at all

Need your soonest feedback please as it is so urgent

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11:04 am EDT
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AliExpress product dead on arrival

I purchased Bluedio Wireless Headphone from AliExpress on July 18th, 2018. The order number is [protected]. I received this order on August 1st and the headphone not working so I opened the dispute on AliExpress website and waited to August 8 with multiple attempts to resolve this issue with AliExpress and Seller. It doesn't go anywhere with the dispute. I paid for $19.60 which is not a lot of money but I learn a great lesson. Don't deal with seller in China or Chinese companies in general. There is no consumer protection laws in China so anyone that get a hold of your money good luck on getting it back.

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1:45 pm EDT

AliExpress [protected] view detail

Hi,

I bought Xiaomi Huami Amazfit 2 Amazfit Stratos Pace 2, I got the watch, when i tried to charge the watch by power or by USB the watch not charged.

I connect the seller and asked for help, i check with different dock the watch not charged, i upload video and sent it to the seller and asked to send the watch back and got full refund, but didn't got any solution.

I opened dispute and the answer was invalid, not clear what invalid, if my evidence not clear enough i can provide more information, aliexpress decline mydispute and now i pay for watch that didn't changed and I have nothing to do, the service very bad for diamond customer like me, I hope that you can help me to send back the watch to the seller, the seller can check the and see that there is defect and bring my money back or replace to new watch or fix the current one

Regards

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9:34 am EDT

AliExpress unethical behaviour

Hello!

I have a problem with the store Running Cars No.1993011. The product did not arrive at the time, the seller told me to wait 15-20 days. after that the product still does not exist and I can not open the dispute and sales man not answer me now. What to do?
I send you our text history

Order ID: [protected] View Detail
Order time & date: 13:48 Mar. 28 2018

[protected]@gmail.com

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6:48 am EDT

AliExpress rechargeable battery

Hello,
Regarding to the dispute on the order No. order id: [protected], I declare that the parcel came to me and was received, but the quality of the goods does not meet the characteristics stated by the seller, namely:
The actual battery capacity is 5.95 Ah instead of the claimed 10 Ah.
I performed a test charge of the batteries using a computerized
charger, designed specifically for Li-ion batteries.
Then a control discharge was made with a 10 W incandescent lamp (discharge current= 0.85 A).
Expected discharge time = 11 hours (vendor claimed capacity = 10 Ah / discharge current = 0.85 A),
however, the batteries were discharged only 7 hours, after which the discharge was automatically turned off by the
control device inside the battery. The actual capacity of the battery is = 7h * 0.85a
= 5.95 Ah, which is much less than the capacity declared by the seller = 10 Ah.
In view of the discrepancy between the good's characteristics declared by the seller, I require a full refund of the paid
money of the amount of 3477.78 rubles.
I contacted customer service chat several times since 25.07.2018. All they promised me to resolve my issue the next day,
but actually they do nothing!.Today is 07.08.2018 and I did not received a word regarding my complaint from the arbitration team so far. It is a total disgrace from such a great company as AliExpress. I require the AliExpress to resolve my issue ASAP and return all my money back to me asap! Else I shall send many articles to many customer's forums all over the World, describing that AliExpress is fraud!

Larisa Novikova (buyer)
07.08.2018

complaint number1=[protected] (23.07.2018)
complaint number2=[protected] (25.07.2018)

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Update by Aaa Bbb
Aug 07, 2018 6:51 am EDT

I require a full refund of the paid money of the amount of 3477.78 rubles.

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9:43 pm EDT
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AliExpress ipad mini 1455 digitizer with home button

the item was purchased from Deal Plus Tech store and was shipped to Nigeria the destination country on 7/19/2018, but on the followed day 7/20/2018 it was returned back to Singapore and arrived and received at the office of exchange Singapore on the 7/26/2018.
All efforts to get it proof abortive
order no [protected], while track number given was RB580767163SG
thanks
Yomi Olabode
[protected]@gmail.com

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6:46 pm EDT

AliExpress brushed nickel free standing bathtub faucet

Seller : max wu

Brushed nickel free standing bathtub faucet bathroom single handle with hand shower floor mounted tub mixer tap

Reference : https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.f3634c4dEDQ3rW&orderId=93296285200309&productId=1055952031

1 - the seller charged me dhl shipping and say he will send ups
2 - the seller sent me an email saying he sent the product and at the same time sent me a message saying he did not send the product.
3 - I wanted to cancel my purchase because he lied to me and I can't do it because it says the he sent it.
4 - I can't track anything
5 - I do not want the shipping with ups. That's why I was charged dhl. Ups is a problem in argentina.

This seller charge expensive shipping, then he does not ship and later on he ships a cheeper currier.

I want my money back and I want other buyers to know about these practices.

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4:18 am EDT

AliExpress crimping plier received doesn't match with the purchased one

Crimping Plier received doesn't comply to the one purchased and AliExpress Judgement are forcing me to return the product on my own charges in order to receive the refund taking into consideration that the returns fees are higher than the product price by itself. Unfortunately this is the second time happening with Aliexpress Judgement that they are forcing the buyer to pay for an item more than its real value

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About AliExpress

Screenshot AliExpress
AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. It is a subsidiary of Alibaba Group, which is one of the largest e-commerce companies in the world. The platform was launched in 2010 and has since grown to become one of the most popular online shopping destinations for consumers worldwide.

One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.

Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.

AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.

In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.

Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

Overview of AliExpress complaint handling

AliExpress reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Frustrating experience with aliexpress: order stuck at customs and misleading tracking information was posted on Dec 9, 2024. The latest complaint Knitting yarn at the store linktheworld - order disappeared was resolved on Nov 21, 2022. AliExpress has an average consumer rating of 1 stars from 1823 reviews. AliExpress has resolved 38 complaints.
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  1. AliExpress Contacts

  2. AliExpress phone numbers
    +86 571 8812 6600
    +86 571 8812 6600
    Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 88 88 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number
    5%
    Confidence score
    China
    +1 (408) 748-1200
    +1 (408) 748-1200
    Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number
    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
  5. AliExpress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
  7. View all AliExpress contacts
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