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AliExpress Complaints 1802

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8:14 am EDT
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AliExpress seller:sunshine trade co., ltd /order id: [protected]/problematic product

Dear Aouthority,
Please read how the seller answers my problem below when i complain their product!
They didn't want to solve problem. I complain them because they should learn to talk with the customer!
If you warn them i will be pleased.

Best regards.

18/07/20 02:40

Hi, you said your battery can use 2H, it is very strange, so I don't believe it and I have seen your picture, the voltage is normal, so I need to confirm all information. pls understand us, if my battery is not good, I can refund to you all.

First of all you must learn to talk with the customer. Be polite!

I sent all proof documents what you want. You don't want to solve problem. You are just staring at me and you want me to give up my complaint. I don't need to say lie for 20 USD. I will complain you to Ali express.

Me
18/07/20 01:21
Ann Wong
18/07/19 18:04

Dear Friend:

Good morning!
So can you give me the RC car original battery? you tell me the original battery can be used 2h, I don't believe it, you are a electronical enginneer, I think you should know the battery is 25C discharge current, it is 65A.

I'm an electronical enginneer. If you use low amper that means chrging time will be longer.
I already tried to change Amper 0, 1A, 0, 5A, 1A, 2A. Result is the same.
There is a problem in your product!
Me
18/07/19 01:22
Ann Wong
18/07/16 20:17

Dear Friend:

Good morning!
I have seen your picture, the total voltage is 6.25v, the one cell is 3.11v and another cell is 3.14v, now you can set up your charger to LiPo Charge 2A 7.4v(2s), start to charge it. I think it can be used normal?

Hello, I have sent ane-mail with photos. Did you receive them?
Me
18/07/16 06:21
Ann Wong
18/07/11 03:41

Ok, so sorry for the trouble, this is the E-mail: [protected]@live.cn

I had already taken photo. Just I couldn't load more photo on this page. If you give your e mail i can send all related photos
Me
18/07/11 01:25
Ann Wong
18/07/10 03:18

Hi, it was delivery on 8 June, it is very good when delivery, is it right? I have seen your picture, I don't know the battery's voltage, pls look at the picture, You can test it with a multimeter, the battery don't have the voltage protection, so you must control the voltage when use, it is very important to me, thank you

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4:53 pm EDT

AliExpress 3 coloured smooth loosen powder

Shenzhen beauty technology sold the above product to me since January and I did not get my order they kept telling me to be patience that it could be the whether or custom check I kept disstopping they have now block me from send messages to them I can't communicate anymore
I have been blocked from sending message. My other complain is shop2928062 store sold fenty foundation to me I have not gotten it as well my order number are [protected]
[protected]

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8:17 am EDT

AliExpress orders closed

Hi
I made several purchases yesterday, but unfortunately I received an email stating that my requests were closed for security reasons. Please let me know what happened, knowing that this is my first attempt to buy from your site and I am very disappointed with what happened to me, and really i need all the items what i had buy it,
please i need your urgent help to solve it

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12:02 pm EDT

AliExpress china supplier since  02 mar 2017; 7 size waterproof outdoor patio garden furniture rain snow chair covers for table & chair housse de chaise #xtt

Order #:[protected].

7 size waterproof outdoor patio garden furniture rain snow chair covers for table & chair housse de chaise #xtt

After I made full payment including shipping, seller refused to ship item unless give him more additional money. Seller says he will not ship item although I already pay. (see attachment picture for conversation transcript) when I tried to cancel order several times he rejected my request several times. I paid for the item 4 weeks ago and seller has not given me my refund or shipped item. I want to cancel order right now for a full refund and I want reason for cancelation to day seller raised price

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Update by Kuraf
Jul 30, 2018 12:05 pm EDT

Please respond immediately

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9:50 am EDT
Verified customer The reviewer confirmed their account using Google. Learn more

AliExpress two months order delivery delay

I have ordered a Portable Video Player 8GB Slim MP4 Music Player With 4.3 LCD Screen FM Radio Video Movie Cheapest Mp4 Player, with order number "[protected]" date of order 02/06/2018 but I have not received it yet, here in Albania.
It have passed 60 days from the date I have paid and the order have not arrived yet.
After tracking the order I find out that it was to be delivered here in Albania by Turkey Post. with tracking number RH085517861TR. I asked the Turky Post why this has not been shipped and they answered me that this "Item is pre-advised" that means the carrier was notified that the parcel is about to be there for shipping but it's not actually with the carrier yet. They said to me to contact aliexpress to explain me what have happened. I have sent so many e-mails to the supplyer TSAI Technology Co., Ltd. to inform me where the problem is, but I have not received any answer yet

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4:40 am EDT
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AliExpress order [protected] komtop store

Hello
I ordered this http://prntscr.com/kccoqx
and got this http://prntscr.com/kccoug
The reply from seller is :

Dear friend, Pls share that video on Ali Express complaint portal. It is important for us to confirm the problem and give you best reply. Wait you replying. Sorry for the inconvenience, If you have send it, pls leave a message for us, Best wish.

I don't undestand why do I need to waste my time if the problem is clear?

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4:13 am EDT
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AliExpress platinum wig

Hi I bought a wig on the 7th of June, hoping for it to come 12-20 days as said. It's been weeks and I'm still waiting for an email but I haven't received nothing. I'm very upset as I was very excited to receive the product, the product is a platinum blonde wig. I do want my product and if I will not be given it Im expecting my money back thank you. And I was told that aliexpress was not a scam and it was a safe company but I guess that isn't true. I expect a response back immediately thank you. Also please text me on [protected], do not call as I will not pick up. Thank you

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5:22 pm EDT

AliExpress Unethical behaviour, cheated

date- 18/07/2018
Order Number:[protected]
Company: Virgo hair

I am writing this and I am extremely angry firstly I already made an official complaint and was told I would receive a solution within 15 days and I did not. I ordered hair from virgo hair company initially in mark for my 21st birthday, it was a frontal and four bundles. till now the bundles are fine it is the frontal I have had major problems with. After a month I washed my wig as had been doing and the frontal decided to matte silly after just touching water and it became untangle-able. I complained and received a new frontal but this doesn't change the fact that I paid 75 pounds for my first wig to be made and then had to pay 65 pounds again for the frontal to be replaced. this frontal initially behaved better and I was pleased thinking the same thing couldn't possible happen again. Then 3 months later the same thing happened again, I contacted the company and they told me to wash it, i am someone experienced with hair so I know how to look after it and that wasn't the solution, the whole wig us ruined again and all I demand is a refund because the definitely deceive customers by sending good frontals to you tubers and I know sooooo many people that have actually complained of their frontals doing this so they are scamming us ad this couldn't possible be human hair. Also I made complaint on a chat with your agents and. have received no feedback. I provided picture evidence and everything.

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12:55 am EDT

AliExpress lcd for galaxy s 5 order number: [protected]

hi
i have ordered this lcd from Vincent Liang from a shop called E&D Worldwide Trading Ltd.
i replaced the old lcd with this a lcd that i bought from your website aliexpress
the lcd didnt work ...i send to the seller ...at the begging he contact me and then he stopped ...without solving the problem and without sending me an answer ...
i have bought so many times from aliexpres but i never faced like this seller
please solve the problem ...and you should know how this seller treats his customers

Finished
Order Total:34.32
Shipping:AliExpress Standard Shipping
Tracking Number:LP00101806943512
Contact Name:Daud alyan
Address:Biet Safafa 4 p.o.box 94346 null Israel/Jerusalem/biet safafa Jerusalem 95820 IL
More Detail

About this order

Order number: [protected]

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10:48 am EDT

AliExpress hair

I placed my order two months ago and still haven't received it and now I'm frustrated with the brand and would love my money back Don't order on AliExpress.com they will scam you. Most definitely I complained on the live chat & Eva the chat girl was rude and sarcastic as if she didn't want to work [censored] AliExpress and you hoes better send my [censored] .
#ThatBitxh

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10:07 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

AliExpress aquarium products

[protected] ordernr. I placed an order on the 5th of july, for delivery 20-37 days. the parcel was only sended 14 days after the order has been placed an is by now after another 10 days still with EMS in china. So although the delivery was suppose to happen any day now the parcel has not even left the country I ordered it from. EMS IS PATHETIC as for aliexpress it is basically impossible to get hold of someone to actually help you. All you get is machines with useless answers and on the message board a company that hardly understands english. i will make sure on social media that everyone I know is warned to stay away from aliexpress as the company and the couriers it uses is not delivering on their promisses

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12:49 am EDT

AliExpress waiting 3 month article has never been received by australia post

My name yamen i paid tv box(200$) from ali express company call top media store 10/05/2018 as i used to pay from this web for long time many people suddenly told me don't try this web because became worst and worst but i don't believe that... The seller he gave me fake track after that right track and i wait over 2 month and after that i went with seller to open dispute with aliexpress i gave all evdience and ali express not accept to gave me the money back and told me to contact the cusmos and post office and my post office ask me to get aprove from them if send the tv box but no answer and i need my money back
my track number : brg199810201000935102
my name :yamen samy
my email :[protected]@hotmail.Com
i send my evidence from postoffice

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11:02 pm EDT

AliExpress south african postal service

when I order product on NO CHARGE from aliexpress, the product is ship fast until it reaches south Africa postal service. it can take up to 3 months to get to me when using the south African postal service an one it get here I still need to pay 1.5USD even though it was free delivery. is there a alternative way to ship to avoid the SA postal service. I think you will triple your sales if you can avoid the south African postal service, maybe have local ali Express collecting points in south Africa.

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4:35 pm EDT

AliExpress never received the shipment

order [protected] / Tracking number LX476827971NL

Although the track/trace information shows that the shipment has been delivered at my address, it never was actally delivered at my address. PostNL can't tell me where the shipment is as the person who actually received the package did not have to sign for it.

And since a signature isn't needed on receival, also PostNL won't create official documents for me, simply because they don't know where the shipment is.

I've contacted the seller multiple times, but to me it seems that this person doesn't understand the English language as he kept on asking me for offical documents from PostNL. I've explained at least 4 times that they won't create those documents as they don't know where they delivered this shipment. All they know is what their app says, but really that is not the truth, as I never received it.

So, since there was no progress with the seller, I opened a dispute, but that seems to be a fart, it STINKS and ... well that's all it just STINKS a lot!

Where is the buyers protection that you are advertising with?

AliExpress just blames me fir the fact that the shipment is lost. BUT THEY ARE THE ROOTCAUSE of this as they send out shipments for which the receiver doesn't have to sign ...

So all that Mr. or Mrs. post(wo)man has to do is: say they delivered the shipment and in the evening the can try to sel it on Ebay ... I'm not saying they do this, but AliExpress gives them a big oppertunity to do so!

So, who is going to deliver me the shipment for which I paid?

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2:03 pm EDT
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AliExpress delivery

I ordered two things in last may .I did not get my item until this time.Order ID: [protected] and Order ID: [protected].I'm in Ajman now. I ordered one mobile cover and pouches. Two months ago I had ordered. Requests to be sent as soon as possible. I do not know if there is any other procedure. Please inform me if it exists. If you want any further details, send it in the next mail.

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5:08 am EDT

AliExpress scarfs that I didn't receive - order no. [protected]

Hello, I have ordered three scarfs with this company. I still haven't received them after waiting a long time. I have contacted the seller and he keeps telling me that the package is at the postoffice. I have been there but the postoffice doesn't have the package. Therefore I want my money back. The seller keeps telling me I have to be patient and that I have to go the post office. But I have been there numerous times and they don't have the package.
I filed a disputed but that hasn't solved the problem. I got the message the dispute has been settled, btut that is NOT the case at all.
Therefore I am now filing an official complaint.

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7:31 am EDT

AliExpress anti theft backpack

15.6 Inch Laptop Anti-theft Men Backpack With USB Charging Headphone Interface Port Lock Business Waterproof Gray Drop Shipping?The seller has said it is 15.6 inch but the actual size is 12. I got to know after I ordered it.

After I ordered it the order got closed and they said they will give me refund and now it has been more than 15 days for a $18 refund.

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12:43 pm EDT
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AliExpress платеж не получен

Заказ №: [protected]
Время заказа: 13:42 Jun. 29 2018
В указанное время был произведен заказ, произошло списание денежных средств с моей карты. примерно в течении часа я отменил заказ, продавец не успел отправить заказ. На данный момент с момента отмены заказа прошло 22 дня, но денежные средства так и не поступили на мой счет обратно. Продавец утверждает, что он вернул денежные средства сразу после отмены заказа. Так же он посоветовал обратится к вам для решения данной проблемы ( показано на скриншоте разговора ). Прошу возврата моих денежных средств.

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Update by andrey1974
Aug 01, 2018 1:29 am EDT

Здравствуйте, очень жду ваших действий ! спасибо.

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12:03 am EDT
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AliExpress original abv brand bateria

I have ordered and paid US$ 3.69 for a battery at this seller but my order never came to my address, before the time is up I already contacted the seller but he asked me to wait, and not opening "dispute", later it seems that he is buying the time. My order ID is: [protected]. Order time: 2018 02 23 at 16:33. My order is: Original ABV Brand bateria BL5C BL-5C. The battery for mobile phone never came to me. I asked the seller to return my money to my credit card (the way I pay him) but he didn't answer me. Seller name is Lei Shen.

Regards
Hanifah S

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3:37 am EDT
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AliExpress product not received

Hi,

I didn't get my ordered product.

Order time & date: 04:54 Feb. 13 2018
Order number: [protected]

Product: https://www.aliexpress.com/item/Torntisc-Smart-band-P1-PLUS-Color-display-Fitness-Bracelet-Heart-rate-tracker-Blood-Pressure-Monitor-Wristband/32840353467.html?spm=a2g0s.9042311.0.0.3da24c4dzBWNSH

This was the tracking number RB478492768SG.

I have contacted delivering service from my country and they answer me this:
"Due to the incomplete address of the recipient, the item was dispatched from the authorized customs post office in Novi Sad, ordered by the Customs House Novi Sad, in order to return the sender. According to the information we have available, the address of the consignee didn't have surname of the recipient."

Than I contact seller and he told me that he will send me back when he receive product back.

It's been more than 5 months since I ordered product.
How I can be sure that he didn't receive product yet?
Is there any mechanism that you can check that?

Best regards,
Nenad Poznanovic

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About AliExpress

Screenshot AliExpress
AliExpress is a popular online retail platform that offers a wide range of products at competitive prices. It is a subsidiary of Alibaba Group, which is one of the largest e-commerce companies in the world. The platform was launched in 2010 and has since grown to become one of the most popular online shopping destinations for consumers worldwide.

One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.

Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.

AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.

In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.

Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
How to file a complaint about AliExpress?

Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account, log in to your ComplaintsBoard.com account. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.

Overview of AliExpress complaint handling

AliExpress reviews first appeared on Complaints Board on Nov 17, 2010. The latest review Frustrating experience with aliexpress: order stuck at customs and misleading tracking information was posted on Dec 9, 2024. The latest complaint Knitting yarn at the store linktheworld - order disappeared was resolved on Nov 21, 2022. AliExpress has an average consumer rating of 1 stars from 1823 reviews. AliExpress has resolved 38 complaints.
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  1. AliExpress Contacts

  2. AliExpress phone numbers
    +86 571 8812 6600
    +86 571 8812 6600
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    China
    +1 (408) 748-1200
    +1 (408) 748-1200
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    USA
  3. AliExpress emails
  4. AliExpress address
    № 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
  5. AliExpress social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Dec 11, 2024
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