AliExpress
Reviews and Complaints

I ordered several products from aliexpress. But I was not informed that there is 50% custom tax for my order. I didn't receive my products and they are returned. I have showed the customer survice of Aliexpress the proof that the ordered products are returned. Aliexpress promised me to refund for the order. Unfortunatetly, I didn't received any positve feedback from them. And I have waited for around 3 months.

As written above I changed my order almost 7 weeks now with no refund. Seller gave me 15 working days that was from 18th of June, when I spoke to her again on the 11th of July she gave me another 15working days and when I challenged her she then referred me to aliexpress. I'll my money refunded as soon a possible i've been very patient.
Mary Adadiaha

A problem arrised for Order number: [protected]
Before buying this watch I specifically asked for availabitity of Dutch language.
The seller confimed that it has Dutch language. I bought the watch. Upon arrival it became clear there was no Dutch language and I asked the seller for a solution. Also I opened a dispute.
In the dispute I uploaded the necessary evidence . The seller promised to refund the watch and the return shipping because they made the mistake. That is also in the evidence.
I send back the watch on april 18 and the seller got it on May 3.
The seller does not make the refund. I asked for it in several messages and in the end they do not respond on my messages at all.
I asked for help from the chat team. They promised time and time again to solve the problem but up to now nothing happens.
So now I ask you for help to get my money back
In the dispute is all the evidence that I am in my right.
If you need further proof I can Mail it to you.
I hope you can help me
J. van Hak, Netherlands
J.[protected]@gmail.com

Seller, loving photo store shipped to me a faulty item and asked to go fix it for him that he will pay for repairs which I did after telling him I can't fix it because it's his fault send a bad item to me, after begging me I took it to two engineer and they both said it a software issue that I should return it to the company, I informed the seller he said I should please buy a new battery for the remote i did that too and it didn't work, he said i should send a video him on YouTube I sent him one and he did nothing, then he said I should ship it back to him I declined at first because it inconvenience for me but I did that too but shipping it to China is $83 And he only offered to pay $10 it's is very bad for Ali express platform it will only discourage you customers and I believe it is my right as a diamond member of Ali express to get a fair judgement. Thanks

hi there,

I ordered dress for my daughter to attend wedding that will be this Friday 13th July. I ordered it back in February 2018 so 6 months ago. In April I have contacted company saying I still haven't received it and they said they will send it again but they haven't.

I cannot open dispute with them as it say the order has been accepted. I don't know how it could be accepted when I haven't received it,

I had to buy new dress for my daughter so I would like to get my money EUR € 15, 89 back please.

thank you
Michaela Maderbuccus

Order ID: [protected], please check this order id and the amount of time the customer care team takes to give a resolution. It is very embarassing to deal with your team who handles the disputes. The wait is for ever and i feel that the company favours the sellers.

I have places an order (Order ID: [protected]), item was shipped and the last tracking was on may 23. since then there is no update on the order.
when contacting the seller, the response is not satisfactory. raised the dispute, but even then they keep on increasing teh date for refund.

had to fight tooth and nail to get a solution.

very bad customer service. this experience have made me not to come back to your site.

3 months ago I ordered a amd athlon 4850e from alex press.com for $5.00 roughly zar 60.00 and it never arrived. It was supposed to arrive between 13 may and 2 june but now it's the 10th of july for goodness sake and it's still not here, also it said if not delivered in 60 days they will give me a refund but they still haven't. This seller still sells the cpus for the same price and personally I think he/she be banned from selling on this site. All i'm asking for is that my package be redelivered/delivered.
My email is:[protected]@gmail.com

I am yet to receive 3 of my orders and I have opened disputes and still no further information:

[protected]...not received.

[protected]...not received.

[protected]... This order was defective so I returned it (this was the second similar item with the same defect) but no replacement received.

If this is the service from ALIEXPRESS then I will not be using this again. Thanks

I ordered a product in February from this seller. Time went on and I have not received it. I wrote to the seller that I have not received the product and we agreed to give me full refund.
But there was a problem. I needed to "open dispute" but it was not available anymore.So I told the seller it is a problem, and he/she (zheng zhenjing) told me it is OK they going to solve it.
But than he wrote me to wait for the product and if it is not arrives than he will give me full refund. I told him that is do not want to wait anymore I want my money back. Than he told me again to open dispute, and started to repeat himself. It is like I would speak to a robot. Last time he wrote me with some other language I cannot even read the letters.

I paid for a Bob Marley shirt for $9.96 on May 26th 2018 The order number is [protected] and have not received it. The number on the shirt order is TXS mt55 m. My name is Sue Wells and I need a response. The company gave me an e-mail that said my order was sent to me and sent back. There was no reason for that. My phone number is [protected]. Please call and if I don't answer leave me a voicemail. The company is listed in China I believe. Thank you for getting on top of this. I live in the state of Washington in the United States.

Order ID: 89506334487652
Order Time: 2018-02-04 13:52
I have ordered a 'Women High Waist New Floral Shirt Girl Casual Shorts Print Short Summer Beach' on the 2nd of April and have received no order in which I have purchased via Credit Card. I have paid €3.73 and the order has not arrived. I have directly contacted the seller and(s) he had reassured me that the order was in transit and was held in customs. I repeatedly enquired about the whereabouts of my order and the seller, by the name of 'Trend Clothes Store', and the seller refused to directly answer on the whereabouts of my order. I asked about acquiring a refund, however the seller tried their utmost best to give a refund for a product that never arrived. After demanding a refund as it began to get quite frustrating as the representative in which whom would not give a refund continued to avoid the outcome of giving such refund. I am politely asking you help resolve such issue as I frequently purchase off your website using your app. Hope this issue can be resolved.
Aundrea

My name is Maliha.
I ordered from Pakistan
My order number UC683895218CN
Order ID: [protected]
Order time: [protected]
Which was supposed to be delivered on 6.28.2018 is still not received.
The status on the application says " contact our support team" what does it mean?
I have not received my order yet and no concern to talk with. No contact number provided.

Order number:
[protected]

Shop name:
YiWu Cal Apparel Trade Co., Ltd

Receiver address:
PO Box 208Ormeau, Gold Coast, Queensland, Australia Anita Demchenko [protected]

Tracking number:
[protected]

Logistics company:
SF Express

Shipment time:
2018-06-11 19:19:34

I have not received my goods. To start with, when I purchased my items, I paid for E-Packet so I can have the goods delivered to me within 11-20 days as I need to complete my customer orders. I needed the goods asap. I get an message online that the goods will be sent for SF Express. I replied back advising I was not happy as I paid and requested specifically for E-Packet. I have sent sent messages to Chen Lucy on the 25th June 2018 and 3rd July 2018 chasing where my goods are as other items I purchased that day from other suppliers and via e-packet were all received ages ago, but still I have not received any communications. I have also tried to communicate via whatsapp, skype and email to the details on their shop page via Aliexpress ie:
Contact Name:Summer Skype:Xiong.Summer Whatsapp:+86-[protected]

Email:[protected]@aliyun.com

but again, no reply.

I have contacted SF Express on a few occasions and still they are refusing to advise where my goods are saying they dont have it. I just want my goods asap. I also appreciate this supplier communicating with its customers. This is not the first time they have failed to communicate.

I dont want a refund as I need the goods asap to fill orders. I want my goods sent asap, via overnight to me as I am losing business to actions not of my own but from one of your stores.

I look forward to hearing from you soon.

Regards

Anita Demchenko
[protected]
[protected]@hotmail.com
PO Box 208, Ormeau Qld 4208 (Australia)

I ordered products from many different aliexpress stores on 6/25 and went to pay for all of them on their app. I received a message that there was an error and to try again, so I did. I received the same message. I then went to the individual stores and paid. I just looked at my credit card statement and all the orders have been duplicated and some have been tripled. If you look you can see that they are all the exact orders with the same quantities either twice or 3 times but with a few minutes different. Its not physically possible for me to have gone through the thousands of items in each store and added the exact same ones that quickly. If I wanted that many products I would have ordered 9 of something not 3, 3 different times. There was a glitch in the app. I have gone to customer service but they said I need to reach out to the stores indivdually which I have with no recourse.

I waste a lot of time because your website doesn't let me copy/paste anything. I can't even copy my own old messages and I have to rewrite them.

I understand you don't want people to copy but surely not things that are important. If I am on a chat with your customer service I need to be able to copy order number for them. Twice I have lost my chat while writing order numbers.

You have far to many categories but you don't have one for AliExpress or the AliExpress website.

Please consider your customers. It doesn't make sense to make it harder for them.

Date of Incident: 23/05/2018
Order ID: [protected]

My order was never delivered, as apparently it did not make it through customs in China. I then opened a dispute in order to get my money back. I requested a refund and it was marked as 'Refund Processing' on the 23/05/2018. It is still pending completion, and nothing has been refunded to the designated account.

I ordered Senza Fretta 2018 New Women Summer Non-slip Platform Shoes Wedges High Heel Woman Outdoor Beach Slippers Sandals sapato feminino Before 2 months from aliexpress shopping app. But I haven't received my products. Then I requested for refund of money but they don't refund my money and seller made false promise for refund But I haven't received my products and I crossed 3 months now. As well as no result.
I message them and said will refund you but now crossed month but no refund
And suddenly they block my account because of that I can't even open the dispute for refund my money... They said open disput return n refund but ali result on seller favor. Contacted to suport but no result they froze my money.

Hi i have booked two watches on 16-6-2018.
But there is no update about my order till now. It is now more than a week.
i am mentioning details following:
Order no 1:
Order ID: 92542340828197
Dispatch ID: RG950898285CN

Order no 2:
Order ID: 92412087918197
Dispatch ID: RG950898210CN

Please update me about my orders thanks. I am waiting for your reply.
My email address is: naveed.[protected]@gmail.com
Cell no: +[protected]

Hello I have sent you a message regarding the wireless remote controll but I havent had an answer from you.
This is the message below.

About this order

Order number: 90221674206113 (Current order)

Hello,
Regarding the remote control unit I have purchased and received on the 29th of March,
I regred to say that I have used it three times less than 5 minutes all together. for my winch anchor, on my boat, for the first time last week and the transmitter doesnt seem to work even though the red light shows that it is in operation. I also used the secont controll but didnt work either.
I hope to hear from you soon.
Regards Mario.

Me
18/05/31 13:35

I hope to hear from you this time as I bought a devise from you to use it on my boat and now I have a broken remote controll that doesnt work.

I ordered earrings from a shop named Orsa. Order #91257127236728. I did not receive the earrings. The tracking said the package was delivered. It was not delivered to me. I opened a dispute and was told to go to the Post Office that the package was probably there. I went there and they did not have the package. I went to my account on Ali and the dispute was closed, not in my favor. I feel like I wasnt given enough time. I do not have a car and the post office is not close by. I am 61 and can't walk that far. I got a ride as soon as I could. In my dispute I said I was willing to take a refund or send me the earrings. It took me a while to save for them. I love them and I really want them. I looked for them everyday. I am very sad that I wasn't treated fairly. I always buy from Ali every month. I pray that you can send me my earrings. The shop Its a didn't seem very concerned that I didn't get my earrings. They just told me to remove the dispute. Please reconsider your dicision
in my favor. Thank you in advance for your sincere consideration in this matter. Selina Monteiro [protected]@gmail.com