AliExpress’s earns a 1.1-star rating from 1823 reviews, showing that the majority of online shoppers are dissatisfied with their purchases.
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cell phone order
I was place my order on 20/03/2018 which is still udelivered and i also bagging with your staff sharry who always give me the lame excuses every time ask me to give more time now he ask me to cancel my order, why i cancel my order ? Why u guys take my payment when u didnt manage your orders? Now i want my product if you guys cancel my order then i will upload all the screen short of your live chat on media and i will ask to band your website
I want my product as i already paid the money
My order id is 90605580797903 I already attached the screen short to you for your information did u see that ?
order id: [protected] - seller: nogap4us - battery screwdriver
I wanted to avail of the anniversary sale so saved up a list to purchase. I made many purchases with no issues. The seller mentioned above sent me a message with a line about the Post company wanting more money as I lived in a remote area. They extra they were asking for would have increased the cost of the order by a further 20%. I found this unnaceptable. Important to note that of the other 15 orders placed on that day, not one seller contacted me looking for extra money for postage. I told them I was unhappy and either they sent the item for the price advertised or cancelled my order. I received no response. I applied to have the order cancelled many times and the seller just kept cancelling the request with a comment to get back to them in 10 days. I was furious. I contacted Ali Express 6 times speaking with 7 different customer service reps. To say they were useless was an under statement. They just kept fobbing me off. This experience has left a bad taste and I am no longer going to purchase from Ali Express.
I learned a lesson along time ago. If you make dealing with you far more difficult than resolving the dispute you will get a positive outcome. This is what I had to do in this case. Ali-Express system is terrible. The customer service agents keep making statements like I understand or I am here to resolve your issue, when in fact they do next to nothing. My issue should have been dealt with at the first communication. The seller breached the contract I entered into and all I wanted to do was cancel the order. Instead what ensued was a 15 day battle to get the order cancelled and my money back. I would like to see what sanctions they impose on the seller for messing me around. I would like to see the customer service agents given the power to force a seller to act in the buyers favour when they misbehave towards buyers. The buyers money is upfront on day 1. Overall, I am happy with Ali-Express in that every dispute I have opened has had a positive outcome in my favour. You just need to understand that working within the Ali Expresss system is the only way to resolve your issues. Agents appear to be unable to circumvent the system. That system needs a hell of a lot of improvement.
All products Under 2$
What do you mean?
iphone 6 refurbished from best seller (hk) 1 year quality warranty original phone store
Dear Aliexpress,
Order ID: [protected]
This is my second complaint about this transaction. I originally complained two weeks ago as the company Best Seller (HK) 1 year quality waranty original phone store still refuse to give me a refund for a faulty product they sent out.
I have video footage from the same day I received the phone that shows the phones screen did not work properly. I complied with all of the needs the company asked for when sending back the phone (giving information as to what was wrong, providing detail of the faulty product) I even sent this product back paying for postage myself!
The company has continued to play games in order to avoid having to pay me the refund. They have now received the phone and they are saying the phone is in damaged condition and cannot give me the refund. As I said, I have evidence of the damage that was already on the phone.
Again, this is the second complaint I have made about this company. I would like to leave a public review to inform other Aliexpress users of the terrible way in which this company handles business.
Furthermore, this transaction has put me off using Aliexpress in the future. Due to the incredible lack of professionalism of Best Seller (HK) 1 year quality waranty original phone store has demonstrated I am hesitant to use Aliexpress in the future.
If this is not resolved I will never use Aliexpress again. However, I trust that you will follow up and ensure I receive the refund that is owed to me.
Thank you and kind regards,
Patrick
Contact: [protected]@live.com.au
transaction no [protected] never arrived
Hello.
I payed for digital caliper (Order Number:
[protected]).
Until now I didn't received good - it is over 3 months.
Seller ask to be patient, check a post office and so on but how long I need to wait for a goods which I paid?
He gave me a tracking no. but it doesn't work - do not exists (all correspondence is my mail box) i can send it on request.
Please contact seller and ask him to send the caliper to me or refund money.
Thank you.
Seller is QST EXPress-01
A lesson I have learned with Ali Express. At the bottom of your order there is an icon of a truck. Put your mouse over it. It will tell you there is a gurantee of a refund if not delivered within a certain time period. In my case it is 60 days. I too used to be patient until I learned that the sellers will try and put you off until payment protection expires. When the 60 days expires open a dispute immediately. You are under no obligation to have the item resent, wait for arrival or to return the product.
It is important to note that in Ali Express's terms and cons, they clearly state that no money is paid to the seller until you have received and are happy with your item - or - until the payment protection period expires.
didn't receive product and didn't get a refund
I ordered a hat from the 4Better Store which you can view in this link: https://www.aliexpress.com/item/1PC-Korean-Fashion-Spring-Summer-Multicolor-Unisex-Couple-Jazz-hat-Panama-Gangster-Cap-Weave-Beach/32814847541.html?spm=a2g0s.9042311.0.0.whUJLR
I didn't receive it and when I opened a dispute I ended up in the message center apparently (I concluded afterwards) where the seller promised to refund me. He didn't refund and I had to ask him again. After that my status became "Confirmation Timeout" and my dispute wasn't opened because apparently it's been 15 days since I "confirmed receiving the order" even though I never confirmed. So I still want my refund and I want to be able to leave a negative feedback since other customers shouldn't buy there and have to deal with the same.
mara's dream women's casual tote large capacity canvas solid color hasp female shopping bag ladies shoulder handbag beach bags
At first, canceled my order because it was taking too long to ship. They denied my cancelation and asked me to wait. I said it's fine and I've waited a couple days and still, nothing is shipped. Now I don't want it anymore and they still canceled my request. I am canceling the order again and messaged them. They no longer are responding to me. I want my order canceled now. I should've checked their reviews beforehand because they have had a lot of customers with this problem. How could aliexpress possibly have business with this type of seller. I'm a gold member and have been shopping here for 2 years and this is the only time they have let me down.
I let the seller know I no longer wanted the product and to accept my request to cancel. The canceled a couple days ago and a refund is processing.
You are lucky, I had a similar case. But the seller refused point blank to cancel. Well done on persevering!
cheating
Dear sir/Madam;
The shop Leif Sun send me a product that is not at all as described in the site.
I open a dispute but got no satisfying answer. The coat I bought coasted 20 $.
What I have got was a just a shame. For that reason I have done with Aliexpress!
this was last answer I have got from this shop:
"Dear friend, Sorry We can only refund you $4 for this as we have no stock to resend now Could you please cancel the dispute for us ? Best regards
2018-03-23" Order no:[protected]
account hacked, and inaccessible from within aliexpress. customer service unresponsive. no help provided at all.
Someone gained access to my an email address only used for AliExpress and password, and then proceed to change them. Luckily I had not saved any banking info on the site.
The people I eventually spoke to were polite and evasive and duly promised to refer the problem higher up and then did nothing. had been a customer for a couple of years. Seeing how disappointing their security is, I shall never shop with them again and would never recommend this platform.
received product don't work!
order nr : [protected]
seller : WINBOB contacts : Janice HU, Li Tao
Product : https://www.aliexpress.com/snapshot/0.html?spm=a2g0s.9042647.6.2.oOI3f0&orderId=89244158520542&productId=32831919092
I got a watch that don't work, i inform the seller at once, i send a picture
how i charge the battery, but it don't work.
I am a technical man en now enough to understand that two possibility's
are in case.
Ore it is the Battery that don't function
Ore there is a malfunction on the watch self.
Whats very clear is that the watch is not been tested before sending.
I was not happy at all. I mention it on the seller and i propose to send a new battery, he was the supposition of the seller that it was a problem with the battery. he wil send me new battery. I receive a cable, no battery.
I mention again this error and i send him a clear message that it was the second time that he was in error. I was very miserable with dis situation . We are now 75 day between the first complaint to the seller and now.
I request a refund and he respond wit the answer " i GIF you two dollar and bye local a battery" . this is not acceptable. He send me a product that not work, i pay for it, this is a very cheap way to say "i have sold a watch and it is not my problem anymore" .
I am deeply affronted.
i suppose that you can see al the communication with the seller.
I receive no information anymore from the seller, he don't respond anymore on my e-mails.
I hope that i receive some information and a solution .
Best regards
Yvan DE Coster
ps : English is not my language, i have tried to explain with the words i now.
motorbike clutch and brake levers; promised a refund but never received
I ordered clutch and brake levers (35 USD) which I haven't received. Seller promised to refund me but didn't. Spoke to 3 Aliexpress consultants who promised me a refund and have done nothing. Aliexpress after sales service is rubbish. The consultants lie and do nothing to protect the buyer. The consultant promised me a refund within 10 days and her name was Taylor. Our conversation is posted below. I have ordered more than 35 products via Aliexpress and once I receive my last order I will remove the application because Aliexpress only Carr's about the seller NOT the buyer
I have found the best way to get your refund is to open a dispute and try to avoid dealing with customer service. They are utterly useless and waffle on forever without doing anything. Once you open a dispute and you are sure it is a refund you want just reject any offer the seller makes. This has worked everytime for me.
unethical behaviour
I cancelled an order before it was shipped. the seller ignored my request and shipped it anyway. I am a loyal customer and find the behaviour very unprofessional and unethical. I am requesting a full refund.
This has happened previously and I am not understanding why your sellers are being so nasty and unco-operative lately.
Please resolve this ASAP and refund ASAP.
I am also asking the seller be put under invesigation and their accounts frozen until this is resolved please. It is very unfair to me, the buyer and I am not at fault. the seller is
They are being uncooperative as they know customer service will do nothing.
I have exactly this complaint submitted above and I could not agree more with you. The behaviour of sellers is mostly good, but when it is bad Ali customer service do not want to know.
product does not received till now
I have ordered many thing from aliexpress few i have recived but 4 month has passed away and till now i do not revived product and even seller r not responding just ignoring and refusing for resending and not giving refund i am very disappointed very bad experience with aliexpress sericously do something ?
Even i cant file a dispute because protection time has been finished i do not know about this beacuse of new customer...
xuankun off-road motorcycle rear shock absorber accessories after the balloon 260 270 280mm shock absorber
I bought this shock absorber from ‘W & K motorcycle' on Aliexpress. Once payment was processed I was told by seller to be patient in awaiting the receiving of the goods. After 4 months I contacted the seller to query my order. I did not receive a response. After a month following that, I again asked on progress. He then told me the item may have been lost. When I tried to open a dispute on aliexpress I was not able to do so, as ‘disputes can only be opened up to 15 days after you have confirmed receiving your items'. At no point did I ever confirm receiving the goods on the app or website. I have now lost $56, with no option to dispute or request a new item. If this is not resolved I obviously would never consider using aliexpress again, despite it having a great range of products.
wireless wifi repeater signal amplifier 802.11n/b/g wi-fi range extender 300mbps signal boosters repetidor wifi wps encryption
This product doesn't function when plugged in. I contacted the seller, and they wouldn't consider a refund unless my feedback was removed. I tried to remove it but I could only add feedback, so I added a positive review. I mentioned this to the seller and they added me to their blacklist. I just want my full refund. Please help me get my money back. My order number is [protected]. Thank you!
order can no find (disappeared) after payment is done
Dear Sir,
On 16 of February 2018
I placed an order to aliexpress
3x tattu 14.8v 850mAh lipo battery
5x tattu 3.7v 220mAh lipo battery
Mini buzzer from one supplier
There are 2 store that carried this 2 type of battery. One of them is RC FPV Store, and I did not remember the other one.
I have paid through Alipay with my credit card 464178******8570 for USD 92.79 On same date 16 Feb 2018
I had followed my order and look for the tracking until 28 Feb 2018, and the order has not been shipped
On 3 March 2018, I could not enter to my aliexpress apps on my mobile. I have to reset my password, and finally I am able to enter aliexpress again.
But, I found out that I can not find my order anymore. Even my latest shopping cart seem gone. What it is show on it, is the old item that I was tried to buy long time ago. My credit card payment still in placed, I have to paid it already.
I have call ali-express customer service since then untill few day ago.I have talking to customer service without success. Promise to email me, but never did. I have to start again from beginning everytime I call back. They asked the same question all the time without result.
Here was the list of customer service that talked to me: Yesha, odelette, angela mae, beshy, collen, risa, jovert, quincess
I would greatly appreciated if you could help to solved this problem, please just cancel my order and refund the payment.
There are proved that I have paid with my credit card, but data of my order is vanished.
Thanks, Regards
Subiantara
I ordered a laser meater from the ali express app from my mobile and payed for it and the payment was deducted from my credit card, but everything related to the order disappeared suddenly without any trace!
Same thing happened to me. I made an order on Ali Express web-site 2 days ago. Credit card was charged right away, and I received an e-mail with order confirmation. This morning checked the order on my account while I was still logged in on my computer. First it showed in the list of orders, but when I clicked on order details the web-site asked to log-in again, after which the order disappeared. I checked my e-mail, and the confirmation e-mail also disappeared from my e-mail account. I still had a tab opened with order ID, and amount paid. When I search for this order ID, it cannot be found. At least there is an evidence that this order existed, and payment was made.
Checking for my orders in the app, also does not help.
Same thing happened to me. You MUST download the app then sign in that way and you will see your order and all the details. I made the order without downloading the app then it said no orders. Don't panic people they are not a fraud company. The order can take many weeks to arrive. Just because you can't see your order doesn't mean it's not coming just try what I said.
Hi everyone, same happened to me. I placed the order for Karcher filters and the order disappeared. It was 19.56€ in local money. I opened the aliexpress app but the order was not there. I will put aliexpress in a news paper to destroy their name. Someone has to do it. By the way opening a dispute is impossible and someone has their direct email address please provide it here or anywhere so all us victims can find it.
So basically to find your orders you need to go to a mobile device and download the AliExpress app. When you download it, login to the account you used for your orders. In the app you will be able to see al your orders and which ones have been shipped. On laptop it seems to glitch and say you have no orders, do not panick as you can always access them on the app. It happened to me this morning but I read an article showing how to fix it and it worked. The app is the way to go because you can see your orders there. You don't lose any money just make sure to get the app and check. If you don't see it then, contact the staff immediatly. Hoped this helped!
It doesn't work. I tried.
This worked for me! This was so helpful thank you! What a weird thing, all my orders not showing up on the desktop website nor just going to the website on my phone, but when I downloaded the app, they were there! Sheesh, what a weird unituitive system.
Same thing just happened to me. Order placed and charged on 2.5.21. All seemed fine at first. Just tried to track shipment on 3.13.31 and there is no record of order. Any suggestions on how to resolve issue? Very frustrating.
This happened to me this morning, I spent $35 dollars worth and all the orders were gone. I saw an article on how to find it and it worked. All you have to do is download the Aliexpress App on your phone or mobile device, login and all your orders are still there. I don't know why they didn't show on my laptop but everything was fine on my phone!
the same thing happened to me. March 8, 2021 I ordered product costs 209.22 US dollar and paid thru debit card after that I can see detailed transactions and the DHL is the courier estimated days to deliver is 9 to 19 days. I saw my debit card charged that amount of 209.22 US dollars. I did not copy the transactions detail because I expect the aliExpress to send it to my registered email but they did not do it. After a day I controlled my account and I can not see anymore my order. I followed evrything what help system to do but nothing happened. I can open my account but I can see only the unpaid orders. Only paid orders are disappeared.
This happened to me this morning, I spent $35 dollars worth and all the orders were gone. I saw an article on how to find it and it worked. All you have to do is download the Aliexpress App on your phone or mobile device, login and all your orders are still there. I don't know why they didn't show on my laptop but everything was fine on my phone!
The app is just another scam
This happened to me. Placed a few small orders ($10-$20) and was billed on my credit card. I log in a few weeks later to check on the status and there is no trace of the orders anywhere. They don't appear as cancelled, awaiting delivery, deleted, etc. Only a few orders from about 4 years ago appear in the list. I paid with AmEx and have disputed the charges and have had money refunded. Aliexpress sad to say cannot be trusted any more. Scammers.
Happened to me too.. Paid using debit.. All gone.. Only showing old item that i had bought long time ago.. Payment been made.. First time experiencing this issue.. They must have mess up with the server somehow.. Sad to say.. Need to find other alternative to buy item then..
Sam thing happened to me. No confirmation email, the only proof I have right now is the payment to aliexpress on my bank account. I don't know what to do. Did you get your order at the end?
The same happened to me two weeks ago, is there anything that can be done?
Download the app on a mobile device! all your orders will be there and will show whether they have been shipped or not, laptop doesn't it show it for some reason. just download AliExpress
I did it no orders show there either.
Same thing happened to me... I've ordered things on 498 $ value.
My order list shows only 452$...
At list 1 thing that I'm sure have been removed is a xiaomi power bank I've bought...
Can't talk to anybody only this fcked up Eva...
Last time I'm shopping in AliExpress definitely!
I having this same problem on both ali express and alibaba. im at the point where i would have to file a dispute because nobody is going to take my money and run with it. no way
laser hair removal adapter
[protected]
Got defective product and now they are not returning this product. Seller is selling fake things. And aliexpress itelf supporting this type of sellers. Never shop from here. 4000/- has been looted by aliexpress. I also appeal for dispute amny times and contacted to customer service but all in vain. As they are looting customers why they will do justice with me so I always get disappointed.
misleading listing, selling coats which are not as advertised
Officially filing a complaint about Aliexpress seller, his ignorance and complete lack of customer service, given that the listing with the coat is misleading and it's not as advertised.
Aliexpress order number: [protected]
Please refer to the open dispute with the seller about this order on Aliexpress site (log from it is available there), including detailed description of the problem and photos.
Requesting your assistance to get deserved full refund from this arrogant seller.
receiving a refund
I am speaking OBO my wife who purchased a coat from yourselves on the 8thMarch 2018 and paid £141.84 by debit card ending numbers **** **** **** 1927 the date of the transaction was definitely the 8th of March, then a few days after the order was placed we received a phone call from someone at your company telling my wife that they did not have her size (M), they explained that they had the asian size (M) but that would be too small, what discordant to do, So my wife asked for a refund of the 141.84 back to her account, it is now the 29th march and no refund and I am finding it difficult to get through to someone, My wife is in Russia so I am acting on her behalf.
Her name is LIUDMILA WINFIELD her home address is
12 Sunnybank walk
Mirfield WF140NH
WEST YORKSHIRE
UNITED KINGDOMF
HER EMAIL ADDRESS IS
Liudmila.[protected]@sky.com
Home telephone number is +[protected]. Or +[protected]
I look forward to some answers to this issue please
Yours Sincerely
Alan W Winfield. o, b, o, liudmila winfield. Ali express customer
See above ...iwhere is my wifes refund please
[protected]
Order paid in full but not received. I am unable to open a dispute and the seller is not responding to my requests for refund.
The so called buyer protection is useless as it expires before the goods are expected to be received. I cannot leave feedback either. I paid $13.82 and received nothing. This is theft, a consumer scam. I contacted customer service by live chat and they did not do anything to solve this.
I’m in the same boat. Have you received a response from Aliexpress?
refund =order no [protected]
I ordered a human hair from (rosa beauty hair) on December but DHL sent it to a wrong address so when I tracked it showed that it was delivered to another address so when DHL told me to ask the seller to claim for the loss since December I have been sending messages so that they will refund me 120 dollars, the seller asked me to go and get the claim number from DHL but when I contacted DHL they send that it is only the sender that can request for claim number but finally I got the claim number I sent it to the seller Rosa beauty hair since 16th march 2018 but they have not replied me regarding my money. please, I will like this matter to be resolved as soon as possible because I need my money back. As for Aliexpress customer service, I don't think that it is reliable because I have to chat with them 3 times they will always promise to resolve and send email to me but have not heard from them. I have been a loyal buyer with Aliexpress for almost 3 years and I will not like this incident to spoil the trust. There is the claim number waybill is the claim number [protected].
Kind regards,
AliExpress Reviews 0
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About AliExpress
One of the key features of AliExpress is its vast selection of products. The platform offers millions of products from thousands of sellers, covering a wide range of categories such as electronics, fashion, home and garden, beauty and health, and more. This means that consumers can find almost anything they need on the platform, from everyday items to unique and hard-to-find products.
Another advantage of AliExpress is its competitive pricing. The platform is known for offering products at lower prices than traditional retail stores, making it an attractive option for budget-conscious shoppers. Additionally, AliExpress often runs promotions and discounts, further lowering the cost of products.
AliExpress also offers a secure and convenient shopping experience. The platform has a buyer protection program that ensures that consumers receive their orders on time and in good condition. If there are any issues with the order, such as damaged or incorrect items, AliExpress offers a refund or replacement policy to ensure customer satisfaction.
In terms of payment options, AliExpress accepts a variety of payment methods, including credit cards, PayPal, and AliExpress Wallet. This makes it easy for consumers to make purchases using their preferred payment method.
Overall, AliExpress is a reliable and convenient online shopping platform that offers a vast selection of products at competitive prices. Its buyer protection program and flexible payment options make it a popular choice for consumers worldwide.
Here is a guide on how to file a complaint against AliExpress on ComplaintsBoard.com:
1. Log in or Create an Account:
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2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the Title:
- Summarize the main issue you have with AliExpress in the 'Complaint Title' section.
4. Detailing the Experience:
- Provide detailed information about your experience with AliExpress. Mention key areas such as transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review Before Submission:
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8. Submission Process:
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9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file a complaint against AliExpress on ComplaintsBoard.com.
Overview of AliExpress complaint handling
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AliExpress Contacts
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AliExpress phone numbers+86 571 8812 6600+86 571 8812 6600Click up if you have successfully reached AliExpress by calling +86 571 8812 6600 phone number 88 88 users reported that they have successfully reached AliExpress by calling +86 571 8812 6600 phone number Click down if you have unsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number 80 80 users reported that they have UNsuccessfully reached AliExpress by calling +86 571 8812 6600 phone number5%Confidence scoreChina+1 (408) 748-1200+1 (408) 748-1200Click up if you have successfully reached AliExpress by calling +1 (408) 748-1200 phone number 0 0 users reported that they have successfully reached AliExpress by calling +1 (408) 748-1200 phone number Click down if you have unsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone number 1 1 users reported that they have UNsuccessfully reached AliExpress by calling +1 (408) 748-1200 phone numberUSA
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AliExpress emailsbuyerservice@aliexpress.com100%Confidence score: 100%Supporttradeservice@aliexpress.com99%Confidence score: 99%Support
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AliExpress address№ 699 Wangshang Road, Binjiang District, Hangzhou, 310052, China
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AliExpress social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 11, 2024 - View all AliExpress contacts
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