AliExpress
Reviews and Complaints

I bought 4men suit in January and when they arrive 3 was too small. I contacted the seller and he told me to return items and he will refund which I did and pay $100 out of my pocket and he still has not refund my money. Please see attachment for the email trail that was sent. At no point he told me to open a dispute.he is a scanner and needs to be remove from aliexpress site

Good day,

Please could you urgently assist me in getting a refund for a product I ordered on AliExpress on the 22 January 2018, on the very same day I changed my shipping address (see attached screenshots) and informed the Seller Great Hansen.

Unfortunately he didn't change it as requested and now my parcel is missing.
I have contacted AliExpress multiple times via the live chat system but I am getting nowhere...
I keep getting promises of a refund (I was assured I would have my refund by latest today 23rd March) but when I contacted the live chat today I was told "another 1-2 days...".
This is unacceptable, I placed the order more than 2 months ago and I still don't have the products or the money, in fact the shipping information still states that the parcel hasn't even been sent yet!

The Seller isn't responding to me either, and today's consultant (Diana) on live chat asked me to wait while she was checking something, then left the chat!.

Please could you urgently assist me?

Regards, Delia Schoonbee Waterworth.

I have order many thing out of which i have recived 3 items rest of thing has not been recived yet 4 month has passed even i can open a dispute because protection time has been finished i was not knowing about this beacuse of new customer please help me to recover my order 7 items are pending and even seller do not response this type of treatment u give to your new customer i am very disappointing sericiously i have waiting from 4 month i want my product please...

Hi,

I have purchased 3 woaser wifi camera's, order number: [protected], from "woaser Franchised Store".
1. They misleading customer as it is a fake they applying a sticker stating it is woaser.
2. One of the 3 cameras is faulty and I could not get them appropriate reply/replacement
3. The store service keeping asking same questions over and over until the time for opening dispute is over.
4. It seems like it the store method to do so!

On March 14, 2018, an accidental purchased was ordered. The order was canceled immediately on the app by hitting the cancel order option. It gave the option to cancel before the specified timeframe and the Order was canceled not even 30 mins later. On March 19, 2018, the seller was contacted about the refund and she stated that the items were already being shipped and it was shipped immediately after the order was placed. She DID NOT send me any order confirmation email nor a tracking email. She did not inform me that the order was still being sent at all. She refused to refund me my money even though the order was canceled before time was up!. She purposely shipped the items so that she did not have to give me my refund

If you ever chat with customer service at their site, you'll notice it's complete waste of time. They'll pretend they know what you talked about, but in reality they have not a clue. You can repeat the same story again and again and they will ask you the same question again and again. And they find many excuses when you ask them to do something real (like sending a mail to you) - they'll say the computer is being upgraded, the computer just crashed so someone else has to take over, or the person you wanted to talk to is not in office today (pretending they know who you want to talk to ...)

Everything you chat with someone, the next time when you chat again, they don't know who/what you talked about last time...it's total waste of time talking to customer service. Don't spend your valuable time there!

I placed an order for 2 jackets for a total of $44.98 on 11 November 2017 from Aliexpress. The order number is [protected]. The name of the store I bought them from is HUIHONSHE Costume Store.

It took more than 2 months for the merchandise to arrive to Istanbul, Turkey. I received a package on 18 January 2018. But the 2 jackets that were sent were wrong. I took their picture and sent it to the vendor QIU JI from the aliexpress message board. I then paid $20 for postage to send the wrong jackets back to China to the vendor on 23 January 2018. QIU JI said he would give me a refund when he received the wrong goods. It has been almost 2 months since I sent them back, but he won't respond to my messages, nor has he made a refund to my credit card.

Last week I made a complaint online to aliexpress. They told me they would help me resolve the problem, and that I should check my emails for updates. I have not received any updates, I have not received an answer from anyone, and I have not received my refund to my credit card.

It has been almost 4 months since I placed this order and nothing has been resolved.

It is very difficult to get in touch with the correct person/division on aliexpress to resolve such problems. I am very unhappy with this transaction and cannot find anyone to help me resolve the problem. I would like my money back.

Thank you for your help.

The correspondence with the vendor regarding the wrong goods are below:

You have not sent me a refund for order # [protected]. You sent me the wrong products, which I returned to you on 23rd January.

You are not answering my messages and you are not sending me a refund. This is very unethical and bad business. I have asked for assistance from Aliexpress and am waiting for an answer for a few more days.

After that, if you have still not given me a refund on my credit card, I will go on every social media site and tell people how your store cheats customers.
Me

18/03/15 10:45
Hi,

As you know, I returned these 2 items to you by post, sent on 23rd January. The postal tracking number is: RR273091586TR

It looks like the goods arrived in China on 29th January, but there is no further information. Did you receive the returned goods? When can I get my refund?

Thanks.

Nusin
Me
18/03/05 12:50

Hi,

I just gave the goods to the post. It is being sent via registered mail, number:
RR273091586TR

I did not pay you by Paypal, there is no Paypal in Turkey. It was paid by credit card. I think it is only fair if you immediately make the refund. This was not my mistake, wrong goods were sent by your warehouse and it took over 2 months for me to receive them. I also had to pay $20 for registered mail just to send these back to you. This transaction has been more costly for me than it should.

So please make the refund to my credit card as soon as possible. Thank you.

Nusin Odellio
Me
18/01/23 03:45

QIU JI
18/01/22 18:28
Waiting for me to receive the goods, I will paypal refund to you

Thank you. I will mail the jackets tomorrow and send a tracking number.
How long does a refund take?
Thanks.
Me
18/01/22 06:56

QIU JI
18/01/22 04:30
country： China
province：zhe jiang sheng
city ：yi wu shi
address：bei yuan jie dao Chou Shan 1 District 65 Building 1 Unit 202 rooms
Addressee：qiu ji
phone：[protected]
Zip code：322000

Hi, were you able to verify with the warehouse? I would like an address to return the jackets that were incorrectly sent.
Thanks.
Me
18/01/22 04:11

QIU JI
18/01/19 16:56
Don't worry I will verify whether the warehouse staff sent the wrong goods
This is the second jacket, navy blue. But it is more purple and does not have a hood either.

Me
18/01/19 09:44
Hi,

I received the jackets but they are wrong. They don't have hoods. The 3XL was supposed to be grey, but it is light brown.

I would like to return these and get a refund. I am attaching pictures of the jackets I received.

Thank you.

Nusin Odelli

This is the scam. You receive a damaged item or the odor is overwhelming. (it is difficult to upload an odor but since it is in the drop down menu, you know they are aware of it. You request a refund and they tell you to return the item. There is no Return receipt provided. It cost a minimum of $25 to ship. less than a pound from the US (California) to China, often more than the value of the item. Navigating their Dispute is difficult and the products inferior. Buy cheap in the US.

I ordered a doll from AliExpress in December 2017, order no [protected], tracking number RB431024780SG, and paid in full. I reviewed the tracking, as it had to go to Johannesburg in South Africa from where it is then sent to Namibia, where we stay and where the delivery address is. on 20 January 2018, I received an email from AliExpress stating that Packaged arrived in destination country. I went to Nampost in Namibia (city is Windhoek) and they told me no, the package is still in Johannesburg, SA. according to the tracking number it arrived in Johannesburg and was sent to Namibia only the 8th of February 2018. Up until today, nothing has arrived at Nampost in Windhoek. I did not send confirmation of receipt. I did post on their website, on the order, on the 5th of March, that I did not receive the order, again I posted on the 12th of March advising package not received and again yesterday the 12th of March. I am unable to lodge a dispute to AliExpress as they state that the package has been received, that they confirmed receipt. I tried to contact them numerous times, but no response.

My tracking number is [protected]
I ordered British Bone China Butterfly Coffee Ware (1 Pot 6 Cups and Saucers Ceramic Coffee Mug China Porcelain Tea set with Warm Stove).
The website: https://vi.aliexpress.com/
And the price is US $ 149.00. And the delivery time is: 21 -39 days.
I ordered the item in 22th September, 2017. Until December of 2017, I recognized that I did not receive the item. Therefore, I contacted with the Alibaba Staff via Alibaba Express App in iphone.
I contacted with them many times
First time, the staff told me to contact with the seller and wait. Then, I sent the message to seller to say that I did not receive the item. But, no one replied.
I received the email to tell me to contact with the seller. Then,
Second time, I contacted with them to tell that I already contacted with the seller. But no one answer.
Third time, the staff said they need to submit the case to the manager and they will review and send me email that would be sent after 14 days.
After waiting too long and receive nothing, I contacted with them again and they tell me I need to wait more
Third time, they said $149 is a big amount of money. So, they needed more time to solve the case
After that, I contacted them many times, and they gave me the same answer that they need time and would send me email
In the end, one staff said he/she did not want to lie to me. They could not solve the case. The seller is bad, so only way they could do is ban him/her from Alibaba Express and I lost money for trusting them.

Hello aliexpress
Today your valued seller proved that he is a scam and big fraud. By proposing solution to steal me, i felt that this seller was planning to steal me i checked today that i purchased from this scam(seller) before as well he did not send product to me. But this time send one piece broken different brand instead of 50 piece and he showed chinapost paper that is written weight of 50 pcs not where the real weight is for one piece 11g. The seller had made the planning and cheated the chinapost paper by writing the weight of 50 pcs so he could steal my 50 pcs.
That chinapost envelop i kept it, i felt the seller will make such things, that envelop can not contain 50 pcs, by max it its full it can contain 6 pcs. But this B**** seller had send one broken different piece.
After today proposal, where it showed the real intention of the seller to steal and make fraud. If aliexpress does not stop this scam from trading and return my full money back. I will to stop purchasing from your website because today i really lost my confidence. And me buy more than 5000 usd yearly and did not see such [censor] seller with high intention to steal.

Order number:[protected]

Waiting for real actions
Yours thankfully
Barouyr Tekian

Hello I placed order [protected] for an item in ali express. I got the item, but is not functional. I try to talk with the seller (jack lee from drnicer store), but he denied to give me full refund. What can I do? At least I would like to alert some other people for this extremely incorrect seller. I tried to open dispute also, but everything is disabled in the website.

Hi I placed two orders with a seller called Red Ants Store this seller didn't not ship my items at all for a whole month I contacted ur customer serevice on numerous occasions and everyone said we understand bla bla and never did anything 1 month waiting the told me to contact seller and request ago cancel order and I have done but the seller refused to cancel order so only reply to cancellation of order but not answering my questions and just 30 mins before the end of shipping time he marks it as shipped How clever .. I requested for a whole 2 weeks to cancel my order clearly but he is being a pain and so as ur customer service as they can't do anything about it !
Never knew that the seller controls aliexpress so without him agreeing to cancel ur basically useless here... now for me to cancel I have to wait 10 days to open a despute after he ships that's if he ships totally out of order and unprofessional for u not to step in and cancel the orders for misbehaving seller .
I clearly ordered to cancel the order as the seller took a month to ship my order and I don't want his order any more why do I have to wait another 10 days to despute and then wait to see if he will agree the dispute and do a full refund that totally disgusting I'm really losing faith in aliexpress and their sellers and would recommend people to stay away from buying from there as NO one will help u there they r programmed only to say yeah we r sorry we understand that's horrible seller we will take care of u and then nothing ...
All I want is my orders to be cancelled and my money back that's all

Im a professional repair technician.
I made the order on Aliexpress number [protected]. Asked for a refund on 27th January.
The parts i ordered from Aliexpress dont fit properly the phone.

I sent Clear Pictures that show the products are not in proper condition for me to use them and finish my work.
If they are not in proper conditions, as proved, the refund is should be justified. But not this time.
Aliexpress so called experts team, did not examine the photos is sent technically. Which would be necessary to give a fair and knowledgeable judgement.
I asked for a trained technician to see the photos and give its report. They denied it.
They gave no justification for refusing my dispute and appeal and made me lose my money.
Since they dont know what they are talking about, they just asked for a video that would show the same as the photos.
Why they asked the video? Because they knew i am a professional buyer and dont keep the phone of my clients to make experiments. My client took his phone elsewhere to be repaired (as he should). So i lost a client.

Im a professional. All parts i order that work are reviewed, installed and customers happy. These just dont work!
A full refund shoud be done without a doubt. I never had a problem like this on Amazon, ebay or with paypal orders.

Im the one beeing damaged here, but Aliexpress does not care and doesnt even do a proper job analising proof.
The seller even tried to scam me because he knew he has faulty products.
He tried to lure me into closing dispute and give money by Paypal. But has i read in the internet, that is a scam to make us close dispute and then we cant reopen it. Then you're left with no money and no protection. But Aliexpress customer service does not work, so the so called protection is a fraud.

They dont have a proper channel to make complaints and now i know why.
They dont care about clients and the customer support is a joke.
Stay away from Aliexpress

Re order number [protected]

Dear Sir/Madam,

I am a frequent customer of Ali Express and order many things online. Most of the time the suppliers are ethical, and even if there is a problem it has always been resolved with minimum problems.

Currently though, I have a very frustrating problem regarding this order. I ordered headphones, and received them. After receiving them I tried them. One of the ear pieces is not working. i opened a dispute for a refund, or other option. The supplier was not understanding or deliberately refusing to understand the the headphones were not working. They declined me demand for a refund, and have done nothing to resolve the issue.

Please refer to the conversations I have been having with the store on the records, then you will understand what I am talking about.

Please resolve this issue quickly, and please reprimand the QKZ store for there lack of customer service.

Without good customer service I would not use Ali Express. Confidence is very important when ordering online.

I am very unhappy with the way I have been treated with this order.

I look forward to the reply.

Regards
Brett Adamek

I bought very many handbags from Cajun trading Co Ltd on AliExpress in late 2017 and have had nineteen of them returned to me by customers as they have broken the first time they were used. It is always the same problem - the metal connection that joins the strap to the bag has broken and cannot be fixed. I have enclosed photos of three of the returned bags. I have messaged my contact, Jacy, from the company and although I sent photos of the broken bags she has refused to answer my queries or do anything to help me. Please could you advise what I should do.

I'm gonna attach what I have already sent to AliExpress. I'm almost sure that no one in that company will care about this and I will probably get an automated respond.

"Hi,

I'm not sure this is the correct category but this seller is definitely doing some kind of fraud. Immediately after my purchase seller told me he was out of stock, but he had multiple duplicate listings of the same product on his page and neither of them seem to be out of stock. And he didn't take down any of these ads.

And the weird thing is after that he started toying with me thanks to AliExpress's useless dispute and cancel policy. I've tried to cancel the order by saying the seller was out of stock but he insisted that I should cancel by saying that I didn't like it. I was afraid to do that in case I couldn't get a refund so I didn't do it. After that he gave me a tracking number for another shipment he made to my country! For another customer! So, it was a fake tracking number! Because he said he shipped the product my "cancel order" request was cancelled automatically…

I have tried to contact customer service multiple times but they were useless. So after more than 1 month I still couldn't get a refund.

Now I have finally opened a dispute but now the seller wants me to cancel the dispute! I'm sure he will find a way in AliExpress's bad policies to extend the refund process maybe another month. He is up to something but I have no idea what.

I hope you guys can interfere and refund my money and punish this crook. I will also make complaints in other websites and warn people against shopping at AliExpress.

Kind regards"

Hi I placed an order for an item with tracking number EA308147362CN
The seller says to wait a few days package is in my post office I checked nothing was there
I tell them they say wait more days
I waited then purchase protection expired
I opened dispute seller says to close it and wait so I did
Now I cant open dispute and seller refuses to refund or send me my package

Hi, I ordered on 11th February 2×flamingo paper cups and 2×flamingo paper plates. I send 5 mesaages and questions about the delivery to the seller, and he didn't respond at all. As the seller did not respond I contacted your customer service and they promised me they will solve this problem and that my order will be canceled and I'll get a refund. So, I asked the seller to cancel my order as customer service advised me.
After 2 weeks the seller contacted me (not through messages, through my email, with your logo, like you are responding) and said that my cancelation is refused, so I asked seller to cancel my order again and he refused to do that.
So, after that I send the seller the message again and he is not responding, I asked him different questions but he didn't respond on any of my questions. What kind of seller treats the customers like that? That is really rude.
The seller refused my cancelation again so I contacted your customer service again 2 days ago and they said they will contact the seller and solve this problem for me and promise me my order is gonna be canceled and I'll get refund. But today I got a mesaage from Ali that seller rejected my cancelation again.
It seams like sellers have more rights then customer and that they can treat customers hiw they want, they don't listen to customers and does what ever thet want and that is really rude and unprofessional. I am really dissapointed I can not get my order canceled and my money back. Even your customer service is not helping the customers. They promised me twice I'll get my money back and that my order is gonna be canceled, and thay promised me this problem is gonna be solved but it is not. I am really dissaponted. This is my first time buying here and my past time.

On May 2017 I bought a xiaomi redmi note 4 from Xiaomi Dreami Store. On September 2017 the phone stopped working. I spoke with the shop and told me to send it to the store to repair it.. At 13/10/17 they delivered my phone and told me that it takes 2-4 weeks to repair it. Since then I speak with them and they only tell me that is still repairing and to be patient..4 months have passed and still no a responsible answer. I have all the discussions with the shop.