AliExpress order [protected]. I ordered a $789.00 USD chandelier from this seller on AliExpress. The item came badly dented in shipping from China to Florida. I sent the seller pictures of the dented chandelier. When I photographed it, the light was on a carpeted surface in my home, still in the plastic inner bag, the way it was found inside the shipping carton.
I sent the seller photos of the damaged light and asked for a replacement, and offered to ship back the dented one.
At first the seller agreed to this, but then AliExpress stepped in and asked me for "valid postal office documents." First of all, what is this? Does anyone receive documents from the post office when a shipment is completed? I don't. And secondly, it is obvious I have the chandelier as I sent pictures of it. So what does this have to do with anything? AliExpress asked me for something that DOES NOT EXIST! The postal service sends no documents. Now I have a badly damaged $750 chandelier from China that is worthless, and a company that will not assist. I say, STICK WITH AMAZON, who protects their buyers.
Claimed loss: $789.01 USD
Desired outcome: A new chandelier, or a refund/return of the one sent.