Menu
Express Highs Customer Service Phone, Email, Contacts

Express Highs
reviews and complaints

www.expresshighs.com
www.expresshighs.com

Learn how the rating is calculated

2.1 20 Reviews 10 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Express Highs reviews 20

ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Express Highs Expresshighs.com Review: Great Products, Attention Needed on Order Accuracy

Hey there, I've been a loyal customer of expresshighs.com for 3 years now and I must say that their products are really good. However, there have been a few instances where I ordered the "caution blue 4g" but received the "bomb marley 4g" instead, or when I ordered the "kaptain crunch 5g" but received the "ak 47 5g". So, my only request to them is to please pay more attention to such orders.

Speaking of my favorite products, I absolutely love the "kaptain crunch 5g" and "caution blue 4g". I would be thrilled if they had those available again. In terms of my overall ranking, I would say that the "kaptain crunch 5g", "caution blue 4g", "red giant red 5g", "joker 4g" and "Moon Walk 3g" are the most powerful strains according to my experience.

For the Bizaroo 25g, it's a great product even though it has a larger quantity. On the other hand, I find "sexy monkey 6g", "blue berry 5g" and "bomb marley 4g" to be less strong. However, their taste is still pretty cool.

On the delivery front, I must say that expresshigh has been pretty reliable. I have not faced any issues with my orders being delivered to me on time. I would like to thank the folks at express high and would definitely continue being their customer. See you soon!

Read full review of Express Highs
Hide full review
ComplaintsBoard
Z
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs: A Lifesaver in Times of Crisis - A Grateful Customer's Review

I cannot stress enough how grateful I am for Express Highs. Their prompt replies to my emails and outstanding customer service make a huge difference. In these trying times with COVID-19, I have taken the opportunity to quit my heroin and methadone addiction, with the help of some of their products that have significantly reduced my withdrawal symptoms. As an addict of 25 years, it hasn't been an easy journey, but thanks to the reliable products offered by Express Highs, I have been heroin-free for 6 weeks and am down to 20 ml of methadone.

I highly recommend Express Highs' bulk buy incense as it is not only great value for money but also has a stronger fragrance compared to many others I have tried. In addition, I also suggest reaching out to their team for a discount coupon as I received a generous discount on my latest purchase thanks to this.

Overall, I cannot speak highly enough of Express Highs. They have played an instrumental role in my road to recovery, and I will definitely be ordering from them again. I give them five stars and encourage anyone looking for quality products to invest their trust in Express Highs.

Read full review of Express Highs
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Express Highs Mixed Experience with Express Highs: Shipping Issues and Delays

I recently had an experience with Express Highs (expresshighs.com) and, for the most part, I have had a great experience using this service to purchase my products. However, within the last few months, I have had a couple of orders that have not been received. When I contacted customer service in regards to this issue, they informed me that due to the current climate, shipping times may be longer than usual. While I understand and appreciate this information, it is frustrating to spend money on something that does not arrive, especially when it has been two months since the order was supposed to be delivered.

Upon checking the tracker, I saw that the packages had left the country which led me to believe that the issue may lie with the courier that Express Highs is currently using. While they do have high shipping costs, I would advise anyone to consider placing small orders until the issue is resolved.

As someone who has been using this service for years, I am apprehensive to continue purchasing from them given my recent experience. However, I may give them one more try in good faith. That being said, I cannot recommend this service to others without knowing the potential risks of missing orders involved. It is important to choose a service that is reliable and can deliver your products in a timely manner.

Read full review of Express Highs
Hide full review
ComplaintsBoard
W
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs: The Go-To Source for Reliable and High-Quality Smoking Products

Express Highs is a top-notch website that provides high-quality smoking products. My recent order from their site included the rock star ice blast and ice menthol by hipster, and I must say, they both had an amazing flavor and quality. Despite my vaping device malfunctioning, I was still able to enjoy the flavors by putting some of the liquid on the rizla [censored] paper.

One of the best things about Express Highs is that you get exactly what you order, and their name says it all - you don't have to wait long for your delivery. From Holland to England, my package arrived in just 4 days, which is remarkable considering that a local delivery within England can sometimes take that long.

I have to say that Express Highs is the best in the business for a reason. Whenever I need high-quality smoking products, they are my go-to source. It's truly a pleasure to deal with a professional and reliable team that provides excellent service.

I do apologize for not being able to share pictures of my products because I have to keep a low profile around my house due to my moaner wife. I'm sure some of you can relate to my situation. Nonetheless, I highly recommend Express Highs to anyone who wants reliable and high-quality smoking products. They never disappoint.

Read full review of Express Highs
Hide full review
ComplaintsBoard
E
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs Review: Exceptional Service & Premium Products

I have been a loyal customer of Express Highs (expresshighs.com) for quite some time now and I must say I am thoroughly impressed by their exceptional services. Every time I place an order, I do so with full confidence and peace of mind because I know my package will arrive as soon as possible. Occasionally, there might be some delays due to UPS issues, but that's entirely understandable. Rest assured, the delivery is fully trackable right up to your doorstep, so you have nothing to worry about.

Express Highs offers a diverse range of Herbal Incense products, and I must say I'm quite hooked on them. I've tried several c-liquids from other vendors, but Express Highs' c-liquid is the best one by far. It's incredibly moreish, and I can't seem to get enough of it!

On my last order, I decided to give their CBD jelly hash a try, and I was blown away by its relaxing effects. I'm always curious about the formula of each herbal blend, but I understand that this knowledge may not be available to me. In the past, I was a big fan of the MMB-Chiminaca blends, such as Pandoras Box Reborn, K2 Black, Holy Smokes, and Voodoo Mangled. But, to be honest, I can hardly fault the current range of products, pricing, and service provided by Express Highs.

In conclusion, I highly recommend Express Highs to anyone looking for premium quality products and excellent service. They never disappoint, and I'm confident you'll enjoy your experience as much as I have.

Read full review of Express Highs
Hide full review
ComplaintsBoard
N
Verified customer This review was posted by a verified customer. Learn more

Express Highs Review: Express Highs - Poor Customer Service & Refund Process

Express Highs (expresshighs.com) seems to have left a sour taste in one customer's mouth. According to a recent review, this customer has had trouble cancelling their order and receiving a refund. They claimed to have reached out to EH for a week and received a response on the following Monday stating that the refund process had started. However, it is now Thursday and the customer has yet to receive a refund.

In addition, the customer expressed disappointment in EH's slow response time to their messages, insisting that they could have refunded the money in the time it took for EH to respond. The customer also seemed frustrated with EH's blame-shifting behavior, claiming that EH blamed their bank for the delay in the refund, despite not having started the process yet.

To add insult to injury, the customer updated their review to call EH out on what they believe to be lies. Despite EH's claims that they had emailed the customer and that the order had been processed, the customer provided a screenshot of their order status that appeared to contradict EH's statements.

Overall, this review paints a bleak picture of EH's customer service, leaving potential customers wondering if they can expect similar problems if they choose to do business with them.

Read full review of Express Highs and 1 comment
Hide full review
1 comment
Add a comment
Jspa
Jspa
Couternon, FR
Verified customer This comment was posted by a verified customer. Learn more

Je suis d'accord plus d'un mois et commande toujour non reçu

ComplaintsBoard
A
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs Review: Poor Service, Ignored Emails and No Delivery - Do Not Use

I wanted to share my experience with Express Highs and express my disappointment with their customer service. I placed an order with them back in June and it still has not arrived. I have sent many emails requesting a refund and expressing my frustration with their service, but these requests have been denied. Instead, they suggested opening a forwarding mailbox which I did not want or need when I placed my order.

I must say that I feel completely ignored via email, and the responses I have received are generic and unsatisfactory. It seems as though they are making excuses for their poor service and blaming it on Brexit, which I find hard to believe as other couriers are still able to ship to the UK without any issues.

I have become increasingly frustrated with their lack of action and the hoops they are making me jump through just to receive my order or a refund. I believe they are using mail forwarding so that “nothing can come back to them personally and legally,” leaving me feeling ripped off.

In conclusion, I strongly advise against using Express Highs unless you are prepared to endure their poor service and jump through numerous hoops. I hope my experience serves as a warning to others who are considering using this company.

Read full review of Express Highs and 1 comment
Hide full review
1 comment
Add a comment
Jspa
Jspa
Couternon, FR
Verified customer This comment was posted by a verified customer. Learn more

Merci. Moi j'attends depuis plus d'un mois ma commande !

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs Review: Poor Service and Low-Quality Products

When it comes to online purchases, we all expect prompt and efficient service, as well as quality products. Unfortunately, Express Highs (expresshighs.com) has left a lot to be desired in these regards. Many customers have reported being completely ignored when trying to contact customer service via email, and only receiving a response when airing their grievances publicly.

Furthermore, the quality of the items they receive has sometimes bordered on the farcical, with some comparing their products to "Mickey Mouse goods". While the company has attempted to pass the blame for these issues onto others, such as Brexit or shipping from Spain, customers are understandably frustrated and disappointed with the overall experience.

One particularly egregious example saw a customer waiting three months for a proper answer, only to be offered a refund. Even when attempting to contact customer service again in May, they received no reply. In short, this lack of communication and accountability has made shopping with Express Highs a stressful and unpleasant experience for many. For those seeking reliability and quality, looking elsewhere may be the best option.

Read full review of Express Highs
Hide full review
ComplaintsBoard
D
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs Delivery Process: Confusing but Still Available During Lockdown

Express Highs is a website that I was previously loyal to before the whole Brexit situation came up. However, after being in lockdown for a while, I decided to check if I could still receive products from the website and was pleasantly surprised to find out that I could. I carefully read through the update about their delivery process and placed an order for my usual product. During checkout, I noticed that I was required to pay a shipping fee of ?7 for air mail and, therefore, assumed that the product would come straight to my address. I completed the order and waited for my purchase to arrive.

It was at this point that I realized that my order had to be forwarded to my address from another location close to the Express High factory in the Netherlands. I chose the forwarding option recommended by the website, under the impression that there would be no added fees if I had already paid for air mail shipping from the Netherlands, which cost ?6.80. But then, once the parcel got to the Dutchmailer location, they told me that I would have to pay an additional ?15/?50 to have it forwarded to my address. This was not what I was expecting and it contradicted what I had believed I had already paid for.

I was disappointed, and I must admit that I had found it quite difficult to understand the entire delivery process. However, upon further investigation, I discovered that the Spain factory would still ship directly to my address without any forwarding required. Just like the old days! Although I accept that the confusion was partly due to my mistake, it was not entirely clear to me on the website, and it left me quite upset.

However, I would highly appreciate it if Express Highs could send me a coupon code for ?27 so that I can order from the Spain factory. Thank you for your understanding, and I hope we can rectify the situation and continue our previous good relationship.

Read full review of Express Highs
Hide full review
ComplaintsBoard
S
Verified customer This review was posted by a verified customer. Learn more

Express Highs Express Highs' Kratom Maeng Da: A Potent Strain Worth Trying, With Caution

when you try Kratom Maeng Da from Express Highs (expresshighs.com)? Well, according to one opionionated reviewer, a lot. First and foremost, they caution that if you're new to opioids or haven't tried anything stronger than codeine, this Kratom strain may not be for you. It's potent stuff with a long "half life," so it's important to be careful and not try it alone. In fact, they suggest starting with something lighter if you're a Kratom virgin.

That being said, if you do decide to take the plunge and order from Express Highs, they recommend the Kratom Sample Pack (200g). While it may not be cheap, it's a better value than buying 50g at a time. Plus, they emphasize that it's important to try different strengths and strains to see what works best for you.

Interestingly enough, the reviewer notes that even with the same dosage or ingestion method, effects can vary. They personally prefer "keeping it under tongue or just in mouth for 10 minutes then swallow"- but ultimately, they think you should experiment to see what works for you.

So, what can you expect from Kratom Maeng Da? The reviewer describes a feeling of being "awake but sleeping" or like they're in a "story tale." They caution that the effects can be intense and even lead to memory loss if you take too much. However, they seem to have had positive experiences overall and encourage readers to ask any questions they may have about their experience.

In conclusion, if you're curious about Kratom Maeng Da, Express Highs may be a good place to start. Just be aware of the potency and take things slow to find the best strain and dosage for you.

Read full review of Express Highs
Hide full review

Express Highs complaints 10

ComplaintsBoard
B
9:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Disappointing Experience with Express Highs: Lack of Transparency and Delayed Shipping

I recently had an experience with Express Highs and I have to say it was quite disappointing. I had placed an order with them and was eagerly waiting for my package to arrive. However, things started to go awry when I didn't receive any updates about my order for a few days after placing it. I then contacted their customer support team to inquire about the status of my order.

To my surprise, I was informed that my order was still being processed, and that was the only explanation I received. This was already two weeks after I had placed my order, and I was beginning to get worried. I couldn't understand why it would take so long to process an order and why they weren't providing me with more information.

I tried to follow up with their customer support team several times to get more updates, but the communication was always vague and unhelpful. To make matters worse, my initial tracking number wasn't working, and it seemed like my package was lost in transit.

After waiting for more than a week, I was finally sent another tracking number, but to my dismay, it was still not showing up in the system. By this point, I had lost all faith in Express Highs and their service. I felt like something was clearly wrong, and I wasn't getting the customer experience I deserved.

Overall, my experience with Express Highs was quite frustrating and disappointing. The lack of transparency, delays in shipping, and unhelpful customer service made me feel like this company wasn't taking my order seriously. I can't wholeheartedly recommend them as a reliable vendor, and I would advise anyone to proceed with caution.

Read full review of Express Highs and 1 comment
Hide full review
1 comment
Add a comment
B
B
Bug Out Support
,
Verified customer This comment was posted by a verified customer. Learn more

Business Response Upon a comprehensive review of this complaint and direct communication with Mr., we have agreed to provide lawn renovation using grass plugs, installed 8"-12" apart. We have also agreed that our supervisor will be onsite during the installation for quality control purposes. This grass plug renovation is being installed at no cost to Mr.. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.) This is the third time they have promised to install plugs, but so far nothing has been done. As a matter of fact the remaining is dying more and more. The south side of my house is dirt...it is an area about 40x6 and was sod. The other sod areas are disappearing fast. They ruined my lawn and now think "plugs" are the answer and if they work it will take most or all summer to grow. I want sod installed...that what used to be there Consumer Response Today there supposed to be a Superintendent come to look at my lawn at 12:00 noon...a no show. I had to cancel an important engagement. Then I call the number given...this is the third time and had to leave a message...in which THEY don't back. Called again and woman said we were extremely busy yesterday. My lawn is actually disappearing daily. PLEASE HELP. Business Response We sincerely apologize for the breakdown in communication regarding a visit to Mr. home. We were calling him in an attempt to sent a time to meet on his property to discuss sod replacement. To that end, we have agreed to re-sod the areas of the yard impacted by dormant crabgrass. For the record, we did NOT apply "Round Up" to Mr. sod. That said, and because we value Mr. as a customer. We will re-sod the areas of his lawn damaged by crabgrass. We will coordinate an installation date with Mr. directly.

ComplaintsBoard
R
8:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Warning: Do not waste your money! Express Highs is a complete scam

Hello there,

I want to share my experience with Express Highs with you, as it has really left a bad taste in my mouth. I had ordered quite a few things from their website back in May, and to my utter disappointment, I am still waiting for my order to arrive. It has been months now, and I haven't heard anything from them about where my package is or whether it has even been dispatched.

The worst thing about it is that they have taken my money without any intention of delivering my order. From what I can tell, they are nothing but a bunch of thieving sub-humans who would not think twice about scamming people out of their money. It's a shame that such businesses exist in the world, creating headaches for honest customers who genuinely expect good service in return for their hard-earned money.

If I were to say one thing to the owners of Express Highs, it would be to leave the retail business and go back to stealing old ladies' handbags - it seems to be more in line with their style and values. I can honestly say that they are a waste of oxygen and should not be trusted with anyone's cash.

I also want to add a note about their sales team and support staff. Their response to my queries was nothing but a load of BS, and it became very apparent that they were not interested in resolving my issue. If you do happen to get in touch with them, don't bother with their sales pitches or any other nonsense they try to feed you. Stick to the issue at hand and make sure they do what they are paid to do - deliver your order!

All in all, I would not recommend Express Highs to anyone; save yourself the trouble and avoid them at all costs.

Sincerely,

Frank Harrison

Read full review of Express Highs
Hide full review
ComplaintsBoard
J
8:13 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Express Highs: A Disappointing Experience with Unprofessional Customer Service

Recently, I had a very unpleasant experience with Express Highs, the online store that claims to offer a wide range of high-quality products at an affordable price. I placed an order worth 100 pounds and was excited to receive my purchase. However, after waiting for a few days, I only received one item from the order list, which was priced at a meager 9 pounds! To say I was disappointed would have been an understatement.

I immediately contacted the customer support team at Express Highs through email, but all my efforts seemed futile. Despite sending numerous emails and clicking on the returns button to type my request, I still had not received any satisfactory response. I was frustrated and felt that I had been cheated, as it had been over two weeks since my initial contact with their team.

At this point, I was beyond angry and was considering travelling to their physical location to confront them face to face. The lack of support from their side had left me feeling helpless and out of options. It was a situation that was causing me undue stress, and I was unable to get the resolution I deserved.

In my opinion, the handling of my order by Express Highs was extremely unprofessional and disappointing. There was a total lack of communication and support from their customer service team, which caused me significant inconvenience. I needed to speak to someone who could help me resolve the issue and ease my concerns, but I received no response from them.

I honestly believe that the company's negligence and lack of responsibility for their products is unacceptable, and I would rate them zero stars if at all possible. It is disheartening that a store that I assumed to be reliable could treat its customers with such disrespect. I would advise potential customers to be wary of purchasing any product from Express Highs, as my experience with them was far from satisfactory.

Read full review of Express Highs
Hide full review

Is Express Highs legit?

Our conclusion: After detailed research, ComplaintsBoard concludes that Express Highs's website isn't completely safe. So, it's better to be careful, especially when browsing their products or sharing personal information.

Express Highs earns a trustworthiness rating of 41%

Double-checking is the best solution in this case.

No reviews for expresshighs.com on popular sites. Be cautious and do additional research. Look for information about the Express Highs and be careful with personal information or transactions.

Exercise caution when using expresshighs.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

Express Highs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

The website associated with Express Highs sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.

According to our research, Express Highs appears to be selling drugs for which a prescription is required. This raises concerns about the legality and safety of the products being offered, and it's important to take steps to protect yourself before making a purchase. Complaints Boards and other resources can be useful for researching this site and determining whether it's a trustworthy source for medication.

We found that Express Highs website supports payment methods that allow for anonymous transactions. This could potentially be used for illegal activities, such as money laundering, and could indicate that the website is engaging in unethical practices.

Express Highs offering cryptocurrency services, it is important to be aware of the potential risks involved. Cryptocurrency transactions can be anonymous and irreversible, making them a prime target for scammers and fraudsters.

However ComplaintsBoard has detected that:

  • Express Highs has received 6 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
  • Express Highs has registered the domain name for expresshighs.com for more than one year, which may indicate stability and longevity.
  • Expresshighs.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Expresshighs.com you are considering visiting, which is associated with Express Highs, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
  • This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
ComplaintsBoard
L
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Disappointing Experience with Express Highs: Order Still Processing After 12 Weeks

As someone who has been a customer of Express Highs since at least 2017, I was once a loyal fan of the site and their products. However, I regret to say that this is no longer the case.

Recently, I placed an order with them on July 19th, 2021. To my disappointment, I still have yet to receive my order and according to the site, it is still in the "processing" stage. To make matters worse, over 12 weeks have passed and it seems as though the website has failed to provide me with any sort of update or even a refund.

As you can imagine, I am extremely frustrated with this whole situation. I expected a higher level of customer service from Express Highs, especially given the length of my patronage with them. However, it seems as though they have since ceased to care about their customers and their orders.

In order to find an alternative, I have since discovered a new site with top-quality products and impeccable service. Needless to say, I will not be returning to Express Highs and I would advise others to steer clear of them as well. It is unfortunate that they have lost a once-loyal customer due to their lack of care and attention to service.

Read full review of Express Highs
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Express Highs Review: Poor Customer Service and Lack of Integrity

Express Highs is an online store that sells a range of products. I placed an order with them in September, and unfortunately, I'm still waiting for half of my order. It's been a frustrating experience to say the least, as I've had to constantly send emails for the past ten weeks just to try and get some kind of answer. The lack of communication on their part has resulted in me being passed off with excuses, general nonsense, and stalling tactics.

Their lack of effort to rectify the issue has left me feeling disillusioned and completely unsatisfied with my interaction with them. Frankly, it's been very disappointing to see that they don't seem to value their customers or prioritize their satisfaction and happiness.

At this point, I've decided to just let them keep the portion of my order that hasn't been delivered because it's become an uphill battle that I just don't have the energy for anymore. I know that I'm not the only one who has had issues with them, as I've seen more than a few similar complaints online.

It's a shame that it had to come to this, but such poor customer service and lack of integrity are simply unacceptable. Suffice it to say, I won't be using their services again, and I wouldn't recommend anyone else to either.

Read full review of Express Highs
Hide full review
ComplaintsBoard
C
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Express Highs Review: Disappointing Customer Service and Shipping Delays

I recently had an experience with Express Highs and I have mixed feelings about them. I ordered from their website on June 28th and made my payment as usual. However, to my surprise, I had not received any updates on my order for over a week. Even as of now, my order number 41228 has not been shipped yet.

As any customer in this situation would do, I decided to reach out to their customer service through their support portal. To my dismay, I received a very generic response stating that they understand my concern and that I will receive an update once the process is completed.

Overall, my experience with Express Highs was disappointing, to say the least. As a customer, I expected better from them in terms of their customer service and shipping times. In my opinion, it is unacceptable for a business to fail to provide timely updates and to not prioritize their customers' needs. I hope that they can improve their operations and provide better service to their customers.

Read full review of Express Highs
Hide full review
ComplaintsBoard
S
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Express Highs Review: Unique Products, But Inconsistent Customer Service

Express Highs is a website that sells a variety of "herbal highs" and other legal highs. They offer a wide range of products that promise to provide users with an exciting and unique experience, and their prices are generally quite reasonable.

However, the customer service experience at Express Highs is not always reliable. One customer expressed their frustration with their order, which took several days to process and then simply failed to arrive. They ended up emailing the company multiple times to try and get an update on their order, but received no response until several days later.

This level of customer service is definitely less than ideal, but it's worth keeping in mind that Express Highs is not the only online vendor of legal drugs. If you're looking for a reliable source of high-quality products, it may be worth looking elsewhere. On the other hand, if you're willing to take a bit of a risk and try something new, Express Highs could be the perfect choice for you.

Overall, my recommendation would be to proceed with caution when ordering from Express Highs. Make sure you research the product you're interested in thoroughly, and be prepared to be patient if your order takes a while to process and ship. And if you do run into any issues with your order, don't hesitate to reach out to their customer support team – they may not be the most responsive, but they should eventually get back to you and make things right.

Read full review of Express Highs
Hide full review
ComplaintsBoard
J
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Review of Express Highs: Lack of Customer Satisfaction and Communication Issues

Express Highs (expresshighs.com) seems to have fallen short of their customers' expectations of late. One customer, who recently placed an order, stated that they faced an issue with the wrong Warehouse. Despite fixing this issue, the company refused to send the new order and attempted to charge for items which were not received. The customer had attempted to communicate with the company through emails but received no satisfactory response from them. Furthermore, the customer's friend too had faced a similar issue whereby he was charged for items multiple times.

Express Highs' lack of customer satisfaction reflects poorly on the company. The customer who posted this review warned others not to order from the company if they are from the UK. It is important for companies to maintain the trust and satisfaction of their customers and resolve issues in a timely and satisfactory manner. Therefore, it is important for companies, like Express Highs, to improve their communication and resolution processes to ensure that their customers receive the best possible service. Such improvements can help regain the trust of the customers and lead to more positive reviews in the future.

Read full review of Express Highs
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Delays and Poor Communication: My Experience with Express Highs

I recently placed an order with Express Highs on March 17th and it was processed the very next day on March 18th. However, it's now March 28th and I'm still waiting for my order to arrive. Despite being frustrated with the delay, I reached out to their customer service team at ***@expresshighs.com and received a response within 3-5 days. They informed me that there was an issue with my post code and advised me to update my delivery information, which I promptly did on March 21st. Unfortunately, I still haven't received any updates or a tracking number for my order.

After waiting for what felt like an eternity, I finally received an email from the Express Highs team just two days ago apologizing for the delay and assuring me that the tracking information would be sent out the following day. However, as of today, March 28th, my order status remains as “processed” and I'm still left feeling disappointed and frustrated.

Upon contacting their customer support, I was informed that my order would be shipped in the next three days. Although I'm relieved to hear that my order is on its way, I can't help but feel let down by this experience. While I understand the need for patience, I still believe that Express Highs could have done more to improve the communication around my order and its status. I hope that future customers will have a smoother experience with their service.

Read full review of Express Highs
Hide full review
ComplaintsBoard
V
Verified customer This complaint was posted by a verified customer. Learn more

Express Highs Expresshighs.com Review: Frustrating Experience with Delivery and Customer Service

It's unfortunate to hear about your experience with expresshighs.com. Based on your review, it seems that you've had a frustrating time with their delivery process and customer service.

While your first order was delivered quickly, it's disappointing that the product didn't match the advertised weight and potency. It's understandable that you let it go as a first-time customer, but it's unfortunate that your second order was delayed without any explanation. Even more disappointing is that your inquiry email was never answered.

It's concerning to hear that you spent 300 euros and received nothing in return. It's a hard lesson learned, and it's understandable that you would advise others to stay away from the website. The frustration and disappointment in your review are clear. The tone suggests a feeling of betrayal and loss, equating the company with "lowlife thieving scum" and expressing a belief that they would "gladly take your money keep it and send you NOTHING".

Overall, your review highlights the importance of timely and reliable customer service. It's crucial for businesses to respond to inquiries as swiftly as possible and to ensure that their products match the advertised specifications. It's understandable that you would caution others to avoid this website based on your own experience.

Read full review of Express Highs and 1 comment
Hide full review
1 comment
Add a comment
J
J
Javier Lange
, US
Jun 03, 2023 2:20 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After placing the order and making the payment, they tell me that the order is out of stock and that they are going to proceed with a refund. After weeks of waiting the money never comes. No matter how many times you write claiming, they always deceive you and lengthen the wait until you finally realize that you have simply been scammed.

View 0 more photos

About Express Highs

Screenshot Express Highs
Express Highs is a reputable supplier of high-quality herbal incense, research chemicals, and other related products. With a vast selection of products to choose from, the company has become a go-to source for customers who are looking for safe and legal alternatives to traditional recreational drugs.

The company specializes in providing customers with a range of products that are designed to provide an intense, yet safe high. These products include herbal incense blends made from a range of natural herbs, as well as research chemicals, which have become increasingly popular among those who are looking for a unique and intense high.

Express Highs is committed to customer satisfaction and ensures that all products are of the highest quality. The company only stocks products that have undergone rigorous testing to ensure that they are safe for consumption and use. Additionally, all products come with detailed instructions on how to use, which guarantees customers are informed and aware of the product.

The company's website, expresshighs.com, is user-friendly, and customers can quickly find what they are looking for. The products are listed in categories and subcategories, making it easy for customers to navigate through the website. Also, the website features a blog section that provides insightful information on the benefits of using legal highs and how to use them safely.

Express Highs believes in providing excellent customer service. The company aims to deliver orders promptly and offers different payment options to ensure security and flexibility. They also have a friendly and responsive customer support team that assists with any inquiries or concerns.

In conclusion, Express Highs is a reliable and reputable supplier of herbal incense, research chemicals, and related products. With a vast selection of products, excellent customer service, and a user-friendly website, customers can be assured of an enjoyable and safe shopping experience.

Overview of Express Highs complaint handling

Express Highs reviews first appeared on Complaints Board on Apr 12, 2023. The latest review Expresshighs.com Review: Great Products, Attention Needed on Order Accuracy was posted on Apr 30, 2023. Express Highs has an average consumer rating of 1 stars from 20 reviews. Express Highs has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
Express Highs Category
Express Highs is related to the Online Shopping category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.