AliExpress review: Customer service & seller

My name is Belinda Wilcoxson

This issue has been going on since mid September, what I have experienced with a seller and Aliexpress customer ser, is so

UNBELIEVABLE. I wish I had screen shot a lot of the verbal abuse from the seller and AliExpress Customer Ser. Who told me they were taking over this case.I ordered 2 Track suits, both of the sets, the pants were too short for my son, he is 5'11 in height, One set did not come with the hoodie that was a part of the tracksuit, it was missing.

I went through hell with that one also, I have no reason to lie, that seller kept trying to tell me I only ordered pants, and kept denying the refund, I kept being denied the appeal over and over, before I suppose they finally saw they were wrong about the track suit set and finally refunded the money just last week. Yes I took it upon myself to return both tracksuits due to my son, who could not wear either. {WOW} the merchandise speaks for itself, the photos, information and sku numbers for whatever a person is ordering all info is there for the reason anyone wants to place an order. Mr. Zhang, you have no Idea what I have experienced with all these people, I had to keep sending pictures of both orders, the order # anything that was needed over and over, I sent it, BESIDES being asked to measure the pants from the seller and AliExpress Customer Service. I have tried and tried so many times to communicate with the seller after being denied and rejected a refund and appeals, saying not not enough proof, even sending the tracksuits back. BOTH the sellers and AliExpress Customer Service, ask me where and who gave me the address to send the returns. Everyone of the sellers along with AliExpress tried to make it seem like I was lying. {OMG} What I have experienced with these sellers and AliExpress is so {UNBELIEVABLE} Well I am going to send you the info of the return address, along with a few statements from these people, even a kind person, but she was overruled. The seller of this issue just stopped communicating, I even said I was willing to just exchange for something else if it is that deep to keep the money that is less than $20.00. This is where I got the return address from the package that was sent with just the pants & missing the hoodie. This is the other tracksuit from the seller denying me and rejecting me A REFUND, even though the merchandise has been returned. THIS CAME FROM A REP NAME {GEM} I WAS JUST COMMUNICATING with oct. 13 SHE SAID TO ME Thank you for the screenshot.- THE ONLY PERSON WHO WAS SO KIND TO ME

May I ask for the order number please?

Thank you very much.

I HAVE SENT EVERY THING SINCE I ORDERED AND RETURNED THIS ITEM

Order date: Sep 5, 2023

Order ID: [protected]

Copy

Order details

Seller:

Shop1102989242 Store

2 Pieces Sets Tracksuit Hooded Sweatshirt +Drawstring Pants Male Sport Hoodies Running Sportswear Men

yellow black, M

$13.07x1

On-time guarantee

Total:$17.57

Thank you for the information let me check it for you

16:28

Thank you for waiting

In this case I'll help you have a refund for this item since the item as was returned

please stay on the line

Hello, Please reply as soon as possible

I'm here

In this case please allow me to submit a report for you

THANK YOU SO MUCH

You have been nice to me. Consider my efforts as a token of saying thanks to you.

THE NEXT DAY I GOT THIS AGAIN & AGAIN

AliExpress Customer Service

Sat, Oct 14, 8:53 PM (3 days ago)

to me

Dear Customer,

Thank you for contacting AliExpress regarding your order [protected].

We are regret to inform that your appeal request was closed.

Regarding this request, we have carefully revisited all

the proof provided, including the newly updated proof and found that the proof is not effective enough to prove your claim. And now this request has exceeded the AliExpress protection period.

Your kind understanding and cooperation will be appreciated.

Note:Please do not reply to this email/message due to reply can not be received in this mailbox. If you have any further question, please visit our Help Center at https://service.aliexpress.com/page/home?spm=a2g0o.home.1000001.2.650c2c25YXjwwE&pageId=17&language=en

Respectfully,

AliExpress Customer Care

www.aliexpress.com I GOT THIS SAME REPLY ON OCT, 12 2023 SEPT, 26 2023

I WOULD REALLY APPRECIATE YOU TO GIVE SOME ATTENTION TO THIS UNKINDLY SITUATION, AS I SAID BEFORE

I AM WILLING TO EXCHANGE FOR SOMETHING ELSE IF THE SELLER REALLY NEEDS TO KEEP THE MONEY, THOUGH I RETURNED

THE ORDER.

THANK YOU VERY MUCH

BELINDA WILCOXSON

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