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AliExpress JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS!
BOTH SELLERS, BET Store and Shenzhen minghua Co., LTD.
DENIED ALL THEIR RESPONSIBILITIES, AGREEMENTS AND HISTORIES, NEGLECT THEIR VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY MESSAGES INTO A BLACK HOLE. THESE ARE FRAUDULENT ACTS!
1. Firstly, I settled my order in AU$ including all Freight Charges and Taxes. AliExpress debited as Foreign Currency and there was a FOREIGN FEE charge to my credit card.
2.
My order went to LONDON GBR. There was neither notice nor message regarding such transfer. If it is not Foreign Currency conversion, there will not be a FOREIGN FEE AU$ in the first place.
3. Moreover, the Foreign Currency conversion total was HIGHER than what they showed in my orders in AU$.
4.
There was neither notice nor message regarding these overcharges in AU$.
5. I have provided snap shots of both my credit card and order charges details to AliExpress and BOTH SELLERS, BUT THEY ALL JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE.
I did not have this problem before. These charges have never happened before as I have been dealing everything in AU$. AliExpress system never showed other foreign currency / amount.
Even the actual total charge AU$ did not match the prices AU$ on AliExpress website.
I do not know and I do not care where these charges came from even though it came from my credit card.
AliExpress debited these amounts and AliExpress are responsible to refund BUT THEY ALL JUST PASS THE BALL AROUND, NEGLECT THE VALUABLE CUSTOMER AND IGNORE ALL MY PROOFS PUTTING MY EVERY DISPUTE INTO A BLACK HOLE.
If there is always a foreign currency conversion, from now on I will NEVER deal with AliExpress in the future!
Opened more than 4 DISPUTES with AliExpress BUT AliExpress ONLY SUGGESTED THE SAME THING OVER AND OVER AGAIN: you didn't provide us with valid evidence.
THESE JUST WENT AROUND IN CIRCLE SINCE THERE IS NO OTHER WAY TO TALK OR ESCALATE TO ANYBODY AT ALL.
As the provider of the AliExpress trading platform, AliExpress DID NOT get my REFUND (Extra Charges) from BOTH SELLERS. They DID NOT GUARANTEE my REFUND (Extra Charges) even if BOTH SELLERS refuses to refund.
AliExpress AND BOTH SELLERS ARE DESPICABLE.
Desired outcome: I demand a refund of Total AU$8.48 to the account I used to purchase this Order ID: [protected]. I demand a refund of Total AU$2.30 to the account I used to purchase this Order ID: [protected]
