Amoma.com
Reviews and Complaints

On June 11th after struggling to contact the company for a number of reasons I finally got through to a customer line to double check my booking and to look at possible adding another room for friends. As I had spent so long first by web sit also direct through the hotel and finally being miss directed to lots of incorrect phone numbers. When I finally spoke to someone as this was so long winded, complicated and frustrating I had no confidence in either my booking or the company as a whole so wanted to cancle my room booking so I could book directly with the hotel as I have stayed there a number of times and their staff are lovely, I was told "no" under the circumstances I felt this was unfar and asked to speak to someone else and was put on hold for approximately 10 mins till the second member of staff came on shift. I was again told "no" however I was spoken to much more politely at least. Unfortunately I was unaware I was ringing Switzerland and after speaking to two people and being put on hold the call time was more that 30 mins and still with no solution . Forward to today and my phone bill. It's was much bigger than I was expecting and when I questioned my provider they informed me that £43.00 of it was due to the call specified above. I feel that this is completely out of order. I was not told I was ringing another country
nor that I would encure a large charge I was also kept on hold for such a long time after been spoken over and argued with I feel Amoma should take responsibility and by way of an apology pay this part of my phone bill!

Please find below my complaint I submitted on 05/06/18 and to which I understand I should have received a response in 48 hours. I have heard nothing.

Dear customer service team,

I am so unhappy following our trip to florence. The service we were given at hhb santa maria novella florence was actually disgusting.
I booked a family room for my husband and I and our toddler. The hotel put us in a standard double room and initially said it was because they were over booked. Later, when we spoke to the manager he actually told us he had "no obligation to provide the baby with a bed". I don't require a lot from a hotel but I think a bed each is the basic. I booked and paid for a family room - it was how I did the search and I have not been provided with what I have paid for.
The manager was so rude and hostile and did not try at all to help us. He refused to put the air conditioning on for us even though we offered to pay and it was 32c.
The floor in the bathroom was so slippery and we were left with no bath mats. My toddler fell over 3 times and hurt his head quite badly (I can provide pictures).
On top of this there was a school group in the hotel that were running, shouting and skate boarding up and down the corridors until gone midnight, banging on the doors and waking the baby up. I did inform reception but nothing was done.
We had little to no sleep, again something I feel is a minimum requirement from a hotel. I cannot believe that you would wish as a business to associate yourselves with this type of establishment.

This was a birthday present for my husband's 50th birthday and it was ruined by this awful hotel you are selling on your website. When we told the manager we would contact you he actually told us to [censored] off!

I look forward to hearing from you.

Kind regards
Joanna lass

Hello amoma,
Im writting to you from prideinn hotels in Kenya.we are launching an official complain because you have been displaying our rates without any communication or permision from us.
This has been costing us and i need to know where you got our rates from.
Write me an explanation at [protected]@prideinn.co.ke urgently before we proceed to taking a legal action
regards
James Kiragu
Eccomerce Manager
Prideinn Hotels

Hi.

My name is Malvin Ndiweni

I booked the Garden Court South Beach Hotel on 22 May 2018 in Durban for 9-12 August 2018 and you debited my bank account but I have not yet received the confirmation of my booking.

This is proof of my payment, an SMS from my bank: "FNB :-) R3612.00 reserved for purchase @ Amoma.com Hotels from cheq a/c..763559 using card..7130. 22May 21:06"

Kindly assist

On December 11th 2017, I made a Hotel Booking for a date in September 2018 via the amoma.com website. It was while I was browsing the site that a representative from amoma.com had called me and said that I should book the hotel as they offered a full refund policy on this particular booking up to 7 days before the booking. Thinking I had nothing to lose, I went ahead with the booking, paying £265.71 on my credit card.
Sadly, my plans have changed and last Sunday, 13th May 2018, I had to cancel the booking. I logged into my account at the amoma.com website and cancelled my booking. The very next day, I received an automated email from amoma.com containing a link which I was advised is valid for 72 hours only. When clicking on the link, I was invited to enter the number, expiry date and 3 digit security code of the credit card which I had used to make the original booking. When I entered all the relevant information, an error message was displayed. When I contacted amoma.com by telephone they said that the reason behind the error was that more than 3 months have elapsed since I made the original booking and payment. I was informed that I would be sent an email detailing what information to submit and they would then process the refund.
When the said email arrived, the requirements were that I provide not only my sort code and account code (quite normal) but also the SWIFT, BIC and ISBN Numbers too. What was horrifying was that they also asked for a copy of a recent bank statement showing all of this information too. Quite naturally, I was appalled at this sort of request because that is exactly the sort of information we are constantly warned not to give out to anybody for reasons of data security and fraud prevention. Amoma.com insist that only when all of this information is provided to them will they be able to refund any money to me. What worries me is that in providing my bank details to them this information could fall into the wrong hands and at some time in the future, I will find that my bank account has been emptied. So far, amoma.com have not provided me with that sort of reassurance or guarantee.
There is no mention of requesting bank details in the Terms & Conditions attached to the original transaction. Under their FAQ section on their website it states:
"You will be refunded within 24 hours through the same payment method you used for your booking with the corresponding amount. The reimbursement will appear on your bank statement once your bank has processed the transaction. This can take 3 to 5 business days." There is certainly no warning that the customer will be expected to provide such detailed financial information in the event of asking for a refund.
The whole point of paying for an item on my credit card is to provide that sense of security that using it provides. Having to provide a third party with my bank account details immediately negates that sense of security.
Amoma.com do not dispute the fact that they owe me the money, they are just placing barriers in the way of a seamless, no-hassle refund.

I booked travelodge hote through Trivago which took me to your site to book this was for a 3 night stay which cost £237. This was a family traveling with a baby for an event at the London excel that my daughter was taking part in. During our stay we were kept awake by a family 3 doors up from us which were making lots of noise running around the corridor banging doors constantly music playing this was whilst we were trying to sleep I politely asked them to keep the noise down as I had a baby asleep the noise continued so in my pyjamas I went down to complain to reception they came up with me and could not believe how loud the noise from there room was they knocked on door and did ask them to keep noise down this didn't work and the weekend continued this way the family were also smoking tobacco and cannabis on the last day of our stay the family did end up getting thrown out by police at 4am I spoke to travelodge and have numerous emails from them one of which offers me a refund but then because I didn't book directly through them they have advised me to contact yourselfs I have attempted this over a week ago but not heard anything I would really appreciate a reply we stayed 15th march and checked out on 18th march and my reference number is TL26519043 I'm sure if you contacted the hotel they can confirm what I am saying it was the travelodge excel hotel dockside road

My name is Patricia DeCohen. I reserved a room at Pennsylvania Hotel on April 28, 2018 for my husband, Philip DeCohen. My Reference #CLC2C4, Customer #[protected], Booking #[protected]. When we arrived at the Hotel, we were extremely shocked at how dirty the carpet was in the main lobby. It was not only dirty, it was torn in some areas, the walls need to be painted as well. The Hotel looks as if it hasn't been upgraded in years. Secondly, it took more than an hour to check-in. When we got to the room (1734) it was dingy and small. My husband was an Officer at a Correction Facility in Washington DC before he retired and he said the room looked like one of the jail cells. The bed was uncomfortable and neither one of us slept. Additionally, when we went to the 'so called' Continental Breakfast in the morning, we had to stand on a long line in the lobby, no seating available and we were told we could only have one cup of coffee, a choice of water or juice, but we could NOT HAVE BOTH. We left the Hotel and went to a restaurant for Breakfast. I have never stayed at a Hotel where the service was so awful and we have stayed at many. I will never stay at the Pennsylvania Hotel again, nor will I recommend it to anyone else. I feel that the money I paid for this room was not worth it. I would have had a more pleasant stay if I had reserved a room at a Motel. Pennsylvania Hotel is a disgrace and they should be ashamed of the condition of their Hotel.

I processed the payment for my accomodation for Amoma on the 18 Nov 2017 (reservation no. [protected]), on the 07 Jan I need to process a refund due to family health issues, I received a link to process the refund and the link did not acknowledge my card which was the same card that I processed the payment on. I wrote several emails until the 28 Jan.

I received a cancellation acknowledgement on the 14 Mar and a separate email with the link to process the refund. I sent an email to AMOMA Customer Support team advising them that the link did not work.

15 Mar I received an email advising that the refund did not work because I must have renewed my card or used another card. This is not correct my card had not changed. requesting my - account holder's name - BIC /SWIFT - BBAN.

I provided this information on the 18 Mar and was then advised on the 19 Mar that it must appear on an official bank statement. I have been in contact with my bank and they do not provide this information on bank statements.

Today 29 Apr, I have sent through the copy of my bank statement with the payment on it highlighted, a copy of the email from my bank and I am requesting the refund of my money $891 - $60 AMOMA refund fee = $831 AUD.

Can you please help me get my money back from Amoma.

I booked 2 rooms via AMOMA.com as I was directed to the website via trivago.com. I reviewed my documents and wanted to further ask questions and the phone number provided did not exist. There is no way to find out about my "reservation", ask questions and when I went to cancel my reservation there is no actual email sent immediately with a cancellation number on it. I called the hotel that I booked and there is no record of our reservation. I am heartbroken that I have been scammed by a company ruining our family vacation.

I was booking an hotel in Malta, and I had chosen a Double Room for the price of 525EUR. I input the credit card details and confirmed, and got an email saying "Your reservation for the Double Room is almost completed, please input the credit card details again". I contacted the bank and found out that the payment was processed and my money was taken. So, I had paid but I did not have a confirmation email of the booking.
I contacted the customer centre -international call at my expenses- and the operator told me that the room was not available anymore and I could have chosen either to pay more or to get a single room at the same price. No other option was given. I told the operator that my booking was for a Double Room but she offered me the Single Room, which I had to accept.
Then I found out that, just few minutes after, the same Double Room I had booked was still available at the same price, 525EUR, so I contacted the Customer Care service through the chat system. They told me they would have checked with the hotel.
Few days later I received an email saying that if I wanted to upgrade my reservation to a Double Room -as originally chosen- the price would have been 699EUR and I had to pay the difference. From their website, the price of a Double Room to book was now 532EUR.
I told them I am willing to pay the difference of 7EUR to get a Double Room, but I am now made aware that I could have opted for a refund [which was never offered by the operator during the first conversation] therefore I have either to pay 699EUR or keep my Single Room.
I believe that since my choice was forced by a lack of information -the refund was never mentioned by the operator- and since the room is available at a small difference in price, the Company should review their position since I have been forced to accept an inferior room without having the full options.

I booked a room through Amoma.com last week and once I booked it I realized, I booked two queens instead of a king. I called the hotel directly to see if I could switch bed size but they told me I needed to contact the company I booked through. Not 15 minutes after I booked, I went in and cancelled. I was charged the price for the one night stay and they are refusing to refund me any amount even though I cancelled right away. This is very poor customer service and we all know that exceptions can be made. I will never do business with this company and will make sure they never get recommended to anyone either. Most people do not have 170.00 to just throw away, and this is just not right. I will be disputing through my credit card company.

Am still on hold as we speak, waiting for well over an hour to speak with someone regarding my booking and there was no answer to the point that I got fed up and hung up. I need to cancel because I found out my wife is pregnant and I cant even get ahold of someone to explain. Never again will I use this site for anything . I have never been led astray so badly by a company before in my life. Why do they even have a customer service help line when no one answers?

Booked a hotel through Amoma.com thinking it was a hotel called Norfolk Towers. The offer was tempting but once booked through their site my booking email showed Norfolk Plaza. A completely run down hotel. When I called the guy was not very helpful and said for cancelling I would have to pay the cancellation fee of £40. I kept telling them that I see the offer under the Norfolk towers hotel in my search but he didn't believe me. Almost few seconds later that offer completely disappeared from my search. Luckily I took a screenshot.

Hotel :Suryaa New Delhi, New friends colony new delhi India. Reference no. [protected]
Booking ID :[protected].
Booking date 2nov 2017
Booking from 27 December to 31st December 2017. I have made full payment of Rs 21924.51.
Invoice no. 2266947
I have received confirmation mail from amoma.com but surya hotel reservation department is saying they don't have my booking. They don't take any booking through amoma.com. Please help me to get my booking or refund.
Thank you
Farhana mulla

I would like complaint about terrible service of Sheraton reservation 15 November I called to cancel to Amoma also Sheraton I took bus of New York to boston arrived midnight I arrived hotel midnight the customer service told doesn't have available I have reservation never refund I found hotel but very expensive $ 420.00 hotel told about refund date 17 of November and call to my husband but not call reservation Your Booking ID: [protected] I lost my reservation because 1 hour very arrogant customer service of hotel and I spend money 40.00 with taxi terrible service .

I tried to book accommodation in Vienna over Christmas on the 13th of November and after filling in all the information and confirming the booking, I was told my booking (request [protected] for Enziana Hotel 23rd -27th December) was declined because someone had booked the last room while I was filling in the information and that a pre-authorisation "may" have been taken. When I rang and asked about this, I was told that there were no available rooms left and that the funds would be released back into my account in a day or so. The money is still frozen and the room I had wanted to book is still available on the site but is now at a higher price. I now cannot book accommodation anywhere else until the money is eventually released, and while I wait; accommodation prices are increasing. It is absolutely ridiculous for the entire amount of a booking to be held as a pre-authorisation before the booking is even confirmed.
I worked at a hotel for years and have never come across this issue before and I expect some kind of compensation for having to pay more for accommodation just because AMOMA took a pre-authorisation before the booking was even accepted.

I just booked a hotel one moment ago, erroneously for the month of october, not november, as intended. Within minutes i called amoma. com to tell of my error. Because this was a non-refundable reservation, I lose everything. I believe that when i contact amoma.com with the problem so immediately, they should reverse the reservation for me. this was reference number 1206201 as booked on october 16.

Just like the others caught on their low prices and booked a room through them, but at the same minute the price had changed and I wasn' notified about it, so I was charged $457 instead of $325. That's a huge difference and very unfair. I called their support to ask what happened and how I could cancel or refund this difference. They said that the refund is possible, but not a full one, only one hundred dollars, which is nothing. That's not what I wanted.

I wish to make a complaint about the extremely poor information offered at booking regarding cancellations and modifications. I also wish to complain about the extreme difficulty of finding a way to complain as I cannot find an email address to write to directly; hence using this complaints system.
When I booked the hotel with Amoma, there was NO information about the cancellation policy UNTIL you've already paid and booked and then you find that if you have to cancel you do not get a single penny back! The website is extremely difficult to navigate. When you go to the FAQ page and choose " What is the cancellation policy?" The answer given is " The cancellation policy informs you about the various conditions that will apply when you have to cancel a reservation. It depends on the hotel/room. You can find details on the hotel cancellation policy on the payment page. Make sure you check the cancellation policy on AMOMA.com as well as in the confirmation email and voucher which will be sent to you." It is too late to cancel when the confirmation email is sent ! In the Terms and Conditions it says " Booking conditions
a) – Your booking will become confirmed and final only after receipt of your payment and confirmation is sent by us via an email with your hotel voucher. The booking will be considered confirmed at the time and date AMOMA.com send you the confirmation. However, in the event of a request for booking, our Customer Support team will process your request and your booking will only be confirmed upon receipt of a confirmation and voucher by email from our Customer Support team." So, how can anyone possibly alter a booking because after you've paid and booking is confirmed, you can't cancel it without it costing you the full amount!

Customer Service:

On Wednesday, September 6, 2017 we arrived at the Intercontinental Hotel in Toronto on Front Street where we booked a room through Amoma.com. We were told a reservation was made on August 16, 2017 for September 6, 2017. The manager also told us that the reservation had been cancelled on August 17, 2017, We did have the reservation number 3614807. The manager asked if we had already paid and I told her I had used my Visa. While we were there we checked on line to see if the transaction had gone through and yes it did. So now you had are money, but we had no room. We had to leave for a pre arranged meeting for and hour and later came back to hotel. The manager obtained your phone number and I proceeded to call you and was put on hold for over 30 minutes. Finally a representative came on the line and said he would have to check with the booking supplier and would get back to me. The manager also spoke with him. After 2 hours your agency contacted the hotel and everything was straightened out. Your agent did call me later to inform me we had our room. I did asked him to email at this address with an explanation as to why this happened.

I have sent 2 other emails and have had no response.
Just now I am reading the complaints on trip advisor. A little to late for me.

Could you please get back to me regarding the above.

Frank and Judy Blake