Anago Cleaning Systems
Reviews and Complaints

I am very disappointed about your master Franchise owner Robert Piazza.

I'm a franchise owner who has been terminated for alleged insurance fraud. The master agent accused me of committing insurance fraud without asking to verify the paperwork with the new insurance coverage. They have decided to charge back all the months without insurance and pay the remaining balance to the owner. I tried to explain that I have insurance and even provided copies of the new declaration page statement with the new insurance coverage, which covered the dates in question from May 2023 to May 2024. However, I was interrupted and was not allowed to talk. Can you please advise on what steps to take next? Can you help me? Thank you for your assistance.

If I could give this company a negative star, I would in a blink. DO NOT trust their google reviews, I feel like my business is trying to deal with some shady extortionists. The contract has not been fulfilled, the customer service is a complete joke, it is almost impossible to get out of this mess, and has been very aggravating.
If a management reads this, please get back to me ASAP to untangle this mess created by unqualified personnel and complete lack of communication.

We hired Anago to clean our Christian School, Pre-School and Church. The first crew came to do the "deep cleaning" we paid extra to have done and they never completed the job. We talked to the area supervisor who came out and agreed they hadn't finished the job and they still never did. Then the supervisor said she'd give us a rebate on the work and that was never done. The initial crew that wore Anago t-shirts, brought their own equipment and knew to communicate via a note book disappeared after the the first week and suddenly a whole new crew showed up that did not know about our communication notebook, did not bring their own equipment and had not been given the in-depth tour we had given the first crew. This second crew, we discovered, was a franchise crew and when we attempted to contact their supervisor she never returned our calls. Finally we decided to sever our relationship and despite all the ways Anago failed to live up to their part of the contract they are telling us that we did not give them the correct notice as outlined in the contract. Never hire this company!

James Giovanni, franchise owner, appraised the extent of work to be done in my home. Workers did not arrive at agreed-upon time; workers did not bring cleaning supplies and equipment as promised; workers were not experienced house cleaners, spent an inordinately long time doing simple chores poorly; left my equipment out for me to restore to proper places; left kitchen stove unusable - burners out of place, did not clean grill and griddle, but left them greasy and out of place; left undone many chores that were promised. I was billed for a full day $335 for work that ordinarily one person accomplishes in four hours. Stay away from these folks!

The owner of Anago formerly owned First Priority Pay, and Priority Pay Payroll.

This company had many customers on a limb becaus it opted to file for banrupcy

after the owner sold the company to ADP

Caution should be taken.