Angi
Reviews and Complaints

I am extremely satisfied with the service I received. Our attic had been a temporary home to both squirrels and raccoons for months. After they left, we called a professional service to repair the damage. The specialist who visited our home to assess the situation was extremely knowledgeable, thorough, professional, and experienced. I immediately had confidence in his abilities. He drew up a comprehensive plan to fix all the damage and mess the animals had made, and another plan to prevent future intrusions. Everything promised was completed within a few days at a fair price. Our work team was outstanding, displaying exceptional work ethic and skill, completing the job to perfection in just a few hours. The transformation of my attic is astonishing. It now looks immaculate with new insulation and no traces of our unwelcome guests. I'm confident we won't be hosting local wildlife again. This is a testament to the company's great service, workmanship, and pricing. A heartfelt thank you to the team for their honesty and follow-up. We are truly delighted! - Lawrenceville

Wow, what a fantastic first experience I had with Angi! I used Angi to find a roofer, as we had some roof damage from the recent wind storms. I selected 3 of the *** companies to request quotes. Two of them contacted me the same day to set up appointments for estimates. I was notified by Angi that I had a message from the 3rd one in the Angi app. The 3rd company had contacted me to let me know that they were too busy to take on any new jobs and had requested Angi to remove them from the list until they were able to take more work. They were very apologetic. Frankly, I'm surprised any roofers were available, considering how many people had roof damage from the storms.We ended up using one of the roofers that had given us a quote: ***. They were absolutely wonderful! Very professional, very responsive to texts and phone calls, got us on their busy schedule pretty fast, finished the job fast, and did the job well. My husband and I were very happy with them.During this entire process, I was receiving periodic phone calls (about once a week) from an Angi rep to make sure that things were going smoothly, that I was receiving responses from the companies from whom I had requested quotes, and that I was being taken care of. I soooo appreciated these follow-up calls because it made me feel good to know that Angi was watching out for me and not just leaving me to the mercy of contractors. I felt better, knowing that these contractors were being held accountable by Angi.I will definitely use Angi for future home repair needs. It saved me the time of trying to figure out what companies existed to do the work I needed done, who could I trust, etc.

I my water heater stopped working last week on a very cold SW Washington State day. I listed the job on Angie's List and did not get a response. The cost was over $200. After a few days of cold showers, I was able to find someone myself, who quickly fixed the problem and charged $30. Several days later someone from Angis' list did show up; I explained that I had no responses and needed hot water ASAP. I am seeking a refund for Angi's upfront payment. No one from Angis's List has responded!

If I could give 0 stars I would. We listed with Angi as a contractor. We were promised *** leads a week for our heat and air business through Angi Ads for 600$ a month. The problems started from the very beginning. We were told the background checks would take only *** hours to process, it took over a week and several phone calls to get anywhere FOR OUR ACCOUNT TO EVEN BE ACTIVE. When I called our advisor to figure out what was going on "his forecast" for us changed drastically. The number went from *** and 90 for a month total to 4-8 in the next 30 days! We called and we were assigned to a different account manager/advisor. Well, after trying to contact him for several days and getting no response we called in yet again and were assigned to a new advisor (THE THIRD ONE) who then informed us that there was a 35% early cancellation fee for the remainder of the year (1900$$!). Not only have we been given the run around but out of the meniscal amount of leads given we have not even been able to contact any of them, minus one! They have aggressive, manipulative, straight up DISHONEST sales tactics. They lied straight to our faces without batting an eye and now refuse to let us out of a contract that they lied to us to get into and conveniently forgot to tell us about ANY early termination fees. We are a small business with a young family. Its literally just my husband and I running this thing and working and this is devastating to not only our business but also our family. How these sales guys sleep at night? I have no clue! This is the worst lead company we have yet to come across. We signed up with another at the same time that was pay by the lead and we've made 5000$ off of 100$ spent to get the leads. ANGI ADS IS A JOKE! DO NOT FALL FOR THEIR CON-ARTIST SALESMAN SWEET WORDS! They even went so far as to tell us that just off Angi we would be making 5000$ a week and possibly 25k a MONTH since "our area didn't have many contractors like us"! We aren't dumb, we knew that was unrealistic for us because those numbers were huge, but to not even get the money back that you spend with this worthless company to "advertise" (which they don't even do) is off the chart infuriating, insane, and HIGHLY unethical. You would have a better chance of making money if you threw money in a barrel, burned it, called the fire department, and asked what they might need done for the station or their private homes than you do with Angi and that is no exaggeration. RUN FAR AWAY FROM ANGI LEADS AND ANGI ADS!

This js a review from a contractor: Angies list a proffessional company with proffessional licenseing, however there whole buisness and money makeing techniques are desined to scam you out of as much money as they possibly can. I was a brand new buisness that started up in janurary of 2021 and was looking to get customers. I looked into angies list and the idea of $300 a month as a reliable marketing number each month seemed good to a new buisness such as myswlf since I didnt have any clue about marketing numbers at the time. They informed me over the phone the buisnesses equal to mine, that spent as much money as i was planning on with them each month got somewhere close to 25 leads a month. That was there first scam, because what they really mean when they use the word "lead" is that someone in the area files a project request with angies list and angies list sends you and multiple other people this project request, and now its up to you to call this consumer quickly and make sure you get there before others. Over that last year i have never once received a direct lead from my angies list account nor have I recieve a phone call from someone that looked over my angies list accout. The next scam they use, and this is the lre bread and butter to makeing money, is they force you to pay %30 of contractor of whats left you want to stop ussing there services. So as a first time buisness owner i found that after about 3 months of use i didnt need them at all any more and wanted to cancel, but i didnt have to the money to pay to cancel to stop using a service i wasnt even happy with from the begining. Fyi thats 9 months left on a 12 month minimum contract they make you sign. So at 30% thats $810 i woulf have to pay inorder to stop using a service i didnt like. I just kept paying $300 a month cause it was easyer to do that than cancel. Lastly they promise only proffessionals to there customers. Well concumers have a very wide range of definitions about what a proffessional is. Angies list definition of a proffessional is, have an llc and have a license in the field of work your working in. If your state doesnt require a license than you just have to have an llc. Thats it, no other process, to determine how "proffessional" you or your company is. Angies list used to be good when it made the consumer pay and contractors were free and reviews and ratings on there site determined a contractors visibility to the consumer. But now its just about how much you pay angieslist is what determines your visibility. Do yourself a favor and do a weeks worth of research on how to propley set up a google ad and save your self from this nightmare of a company. I use google ads now and get 5+ leads a day for a quarter of the price.

I am very unhappy to learn that as a consumer who used to use Angie's List to read reviews for home improvement projects for my home, that the new Angi is now owned by ***. My experiences with *** are, despite me never having used ***, is calls trying to sell me unwanted services. Now I learn they own Angi (Angie's List) so they must have gotten my personal information from Angi. As a consumer, I am now afraid to access the Angi website for fear that it will give them permission to use my personal information to market *** and other unwanted services to me.On Angie's List, I got to look at all the reviews and ratings for various companies, and I got to make my own decision about which of those companies to call. Now, we can no longer read reviews! All of that is gone! This has just turned Angi into nothing more than another *** website where you blindly enter your information and then have a bunch of random sketchy companies call. These may be horrible companies; do you get to do your due diligence as a homeowner on these companies? No. Did homeowners get to background check the owners and employees? No. Can homeowners read complaints about the businesses? No. Do we homeowners get to read reviews of what other people think of their service? No. This is why I do not use *** and why I will not use the "new improved" (read: new and much worse) Angi. The original owner of Angie's List should be ashamed to put her name on this new "service."I want all of my personal data removed from Angi AND *** (since they must have skimmed it from Angi as they have called me) as I no longer trust them. It also appears from other reviews that they encourage false reviews and encourage businesses to pay people for reviews and solicit for reviews. But there is nothing but an 888 number to call, which is a *** number! I called to get my information removed and they answered "Home Advisors." I called Angi and requested that they remove my personal information and the agent purposefully hung up on me. Called back and the rep I spoke with did not provide a satisfactory solution. I tried to get them to change my email address, but it appears my personal information is indelibly linked with one email address. Angi does not allow us to change the email address on our account?! What?! I have a certain way I want my account managed, and I don't want them messing with my account without being absolutely certain they understand what I want. They sent me a link to create another account. I don't want that. I need for someone high up in the company to reach out.This company is no longer run by the original owner of Angie's List. It is run by ***. My advice is stay far, far away!

I'm a contractor and was a service provider on Angies List for 10 years with an A rating. They are horrible. In the beginning the service was pricey, but worked well. Over the years I'd have to talk to a new sales manager every 6 months, they constantly change and I had to explain my business over and over, it got tiring. They kept trying to upsell, add to the thousands I'd spend advertising. I once (more than once actually) had a manager tell me he had an opportunity cross his desk I may be interested in. To the tune of a few more thousand more they'd help land me more work. You have to watch them, there's more gimmicks and sales tactics than I can count. The past few years calls seemed to drop off, especially the last. In my opinion it became a waste of money and their service was awful. Once *** purchased the quality went straight downhill in my opinion. I never even spoke to my last account manager. Not because I wouldn't, I doubt he exists. He never called, never responded to emails, never returned a call or voicemail and there were many. Same for the main line, main email address. Non responsive yet they want my yearly contract money. I could only email since nobody responds so I asked some questions. No answer from anyone. I chatted online to get a person to tell them I'm canceling, they supposedly notified my account manager. I talked to someone online and said I was not renewing, do not renew me. Of course I got the new price in an email, but he never ever responded to questions. I wanted to know what towns, details, make sure all was the same because the calls dropped way off. They typically send a contract to sign online, they did not. I adamantly emailed and left voicemails not to renew saying service was lousy. You'd think they'd take care of a 10 year customer. What did they do? They went into my bank account and took the money in full for the year. I got it reversed by printing all the emails they ignored (20 pages) and faxing them to my bank. They took it again, then from my credit card. I had to change my card number and block them from my bank account. I assumed we were square but they paid me twice in the confusion which I was unaware of. If they answered the phone I'd have heard their side. They did call to say I'll take your card number over the phone. I didn't call back because any response I wanted in writing at that point. Why in the world would I give them my info again after fraudulently taking money from my accounts 3 times without a signed contract. They sent it to collection which was extreme, I should have sued them, I paid them. I'd never ever use this service again. The customer is not their concern, they simply don't care. When you ask what you're getting before you agree nobody responds."

I was contacted the day I received my contractor's license by a representative of Angi with an offer to sign up for their services in exchange for leads. Initially, I declined, but after several calls, I was persuaded that I could receive leads for dock repairs in my area at about $15 each. After discussing with my partner, who also works in public education, we decided to take the risk. However, I was charged for leads outside my service area or for new construction, which I don't provide. Despite assurances that the leads would meet my criteria, the issue persisted. I was even charged for a duplicate lead. Angi claimed I was paying for SEO services, not leads, which contradicted the initial agreement. Attempts to resolve the issue were unsuccessful, and my request for a partial refund was denied. The company's aggressive sales tactics and failure to deliver on promises have led me to believe they lack integrity and should be avoided.

I contacted Angi's list online and asked three of their approved contractors for quotes. Before the contractors could provide me with quotes, a lady by the name of *** called me after I had left a recording stating in detail, the kind of work that I needed done. *** asked me for a credit or debit card number and then proceeded to tell me how much they would charge minus whatever parts needed to be purchased or used for the repair. I asked her who was the contractor that they were going to send out and could I contact them directly or have them contact me so that I could explain to them what I needed done. She kept going on about all of their contactors having at least a 4.2 star rating and all of them being licensed, bonded, and insured. She never told me who the contractor was or gave me their contact information. After she got my card information, she just kept giving me that run-a-round. The work was scheduled to be done on Thursday, September 1, at 11:00 am. This *** shows up on time, all he has is my address. No phone number or name. He is not prepared to do that kind of work that I required. He told me later on that they had just told him to bring his tools, and that I would have the parts. That was not true. He also told me that he was not licensed, insured, or bonded. He was very enthusiastic and since he had been sent out by Angi's list and basically setup to fail, I let him repair the existing door frame. In reality. I had really want it replaced. It had been damaged for a while and we could not use the side door. So we desperately needed to have it fixed and I explained that to *** and to him. He told me that he had a two hour window to perform any work to be done. So he didn't even have enough time to run to *** or Lowes and get some supplies to replace the door frame and really didn't have the expertise or experience to do so. Angi's list charged $181.50 to my debit card. $100.00 of that was for parts which were not purchased. Remember, he was told that i had the parts. Angi's list send me a survey and I raked them over the coals. I let them know exactly how I felt and that they had over charged me. Sent me someone who was not well informed of the job. And had not provided the contactor or myself with contact information so that we could connect and talk before the job. And that he was not licensed, bonded, or insured. I told the *** that he had basically been setup for failure and I am sure most people would have give him a low rating but I gave him a good rating because he had been misled and it wasn't his fault. I know that I am not going to recover any money phone them and this is just a hard *** learned. I had dealt with HomeAdvior previously and they did a great job. I tried Angi's list at a friend's suggestion. Never again will i use their services nor recommend them to anyone.

My experience with angie.com's was one of the worst customers service experiences I've had in my whole entire life. We hired a contractor there to install the fence not only did he not install the fence he did way some standard work that was verified by other fence installers that were listed on various Angie platforms. While the customer service reps seem to be interested in sympathetic to your experience in the end they don't have any means in which to help you recover funds that were taken from you by a dishonest contractor. The contractor was not only dishonest and we are out $2,500 but he was also bigoted. Angie doesn't even bother to follow its own rules about contractor conduct. He was rude and he sent several inappropriate text messages and they were given copies of these and yet he still remains on their platform. The only thing I was able to do was to leave a bad review but then even that was ruined because they sent us to arbitration at fairclaims.com. the arbitrator not only did not read my evidence but also acted as if I was just a little lady who should stand in the corner while the men talked. Hedid not issue an opinion he just refers to referred me back to look at receipts and when my witness commented on the receipts he then decided that he was going to just dismiss the case without prejudice. He awarded me nothing. We had tried to reach a settlement with the contractor and we did a post-arbitration settlement but that is not legally enforceable and I'm pretty sure I'm never going to see any money. What's worse is when it was bought to Angie's attention that the contractor had referred to me as a d*** (I believe he thought he was talking to my partner) it was simply blown off. Anyway, l removed the bad review as part of trying to get him to settle with us so now this contractor is on both Angie and HomeAdvisor with 100% approval rating. We are out $2,500 which we cannot afford as I am disabled in my partner is a veteran. When I contacted Angie asking them to please do something about this whole situation I'm simply reminded that they have a policy that where they're not responsible really for the conduct of their contractors. They just keep sending me copies of their disclaimers about how they're not responsible for anything ok. So what is the point of Angie? It's just an advertising platform for contractors. They would rather have the contractors' money than the satisfaction of people duped into hiring bad contractors from their site. You might you have might just have good luck picking somebody off *** I'm left with trying to get help from the attorney general's office of the *** but I'm not too sure that they'll be able to help me. I'm not sure I can actually even take this contractor as a small claims court since l was told about this great arbitration by Angie. The arbitration may have taken away my right to take him to small claims court. Beware Angie does not stand behind its customers.

CONTRACTOR ADVERTISING BEWARE!Be Sure To Turn Down The Auto Renew From The Start, IF NOT CONTRACT WILL CONTINUE AFTER END OF YOUR CONTRACT. SCAMMER ALERT! Was a paying member Of Angies List for 1 year (January -January ), let me remind you, $1,250.00 a month for 12 months, which equals $15,000.00 for the year. Didn't work out as much as we thought & what they promised, in which we paid in full as we were under contract. Took a huge loss, not even making $5,000.00 off the leads that came in (Yes, I'm being generous on that amount), if they came in. Days, Maybe even a week long of no new leads that would not come in, but still, had no problem taking out payment at the end of the month. I noticed most leads were bogus leads, leads that would come in & have a fake address (for example, address would be an empty lot, government buildings, an address that didn't even exist, etc.), fake emails that didn't exist, phone #'s that belonged to other peoples phones that had nothing to do with submitting an inquiry. Fast forwarding to the end of our contract, in which, once again we paid $15,000.00 for the year. SURPRISE! Our contract auto renews without us even knowing that there was an auto renew in-play. YES! SURPRISE! I was a pissed at this point. Why? They continued to charge us, first month of the auto renew contract for the amount of $1,313.00, more than what they were charging us for from last year. Why the difference? I couldn't tell you because our Senior Client Success Manager-Jenny Grubbs Or Jenn Grubbs, Whatever name she goes by, failed to keep us in form. She sent us 1 email, 1 freaking email on December 18th about the end of our contract, stating that we would need to finalize before the end of January. I Never finalized for the fact that I wasn't aware of the auto renew, I took it upon myself that it would just cancel on its own. I never agreed to any auto renew terms at the beginning of the contract, AS THEY DO NOT MENTION IT TO YOU VERBALLY, BUT WILL DEFINITELY PUT IT IN THE CONTRACT WITHOUT YOU KNOWING. I also did miss her email, I never seen it. IT WAS THE HOLIDAYS! She never followed up with a phone call, talking about our auto renew or if I wanted to go another year with them. You would think a company would follow up several times about a auto renew contract, NOPE! NOT JENNY GRUBBS. Immediately contacted our Senior Client Success Manager (Whatever That Means) Jenny Grubbs, about the situation as she stated, there's nothing she can do, as I asked for a refund & cancellation of our contract. She specially mentioned "A Refund Will Not Be Issued" as it was in our contract. SCAMMER ALERT! I contacted our bank and they issued a reimbursement, thankful for date, as they will be investigating. I mentioned to Jenny (Via Email) if I can get a phone call from a supervisor, as she states, "My Manager Works With Companies Who Are Advertising". WOW! After we just spent $15,000.00 the previous year, we are not allowed to speak to a supervisor for a complaint. She's A JOKE! No Customer Service Skills Whatsoever. I'll continue to leave my bad experience on every site possible so that other people/companies don't fall into the trap we fell into.

Make sure to read the reviews before you invest in this companies Advertising Services. We were contacted by one of their sales rep, Candance and I was very hesitant to sign up for services with them but Candace was very enthusiastic about our company excelling. I decided to sign up because she sounded like what she told me was true. We signed up on a Friday night and we were supposed to be contacted on Tuesday, which failed to happen. We didn't have any access to our account or even know how to login. On Wednesday I received a missed call from the Onboarding Specialist, he sent us an email informing us that he attempted to communicate with us. I responded to his email the next day and let him know I could speak with him at a certain time, he said he would not be available at that time so then I gave him another time to call me back. When we talked that day he said he could not help me because I was driving and he needed me to be in front of a computer. He told me that he could call me on Saturday and I waited for his call and never heard back from him. 11 days later and we still have no clue or access on how to access our account. I contacted our sales rep Candace, told her what happened and she apologized, then she told me she would communicate with her manager on what happened to see what help they could offer. Candace provided me with our login information so that we could FINALLY login 11 days later but she informed me that Jeffrey the onboarding specialist was supposed to contact me to walk me through on using the app. She requested my previous clients info to get reviews from them so that we can be rated on Angie's List to be visible to members. 6 days later and Candace informed me she didn't have time to contact the contacts I sent to get our reviews. We are now 17 days in and Angie's List failed to do what they said they were going to do, Not contacting us on our scheduled date and failing to reach out to our contacts for the reviews. I contacted Candace by phone, told her I wanted to cancel our service. She said that she would contact me with her manager (John) on the line, I waited the day she was supposed to call and then never heard from her. She said that the manager extended his vacation stay and he called me finally. He wanted to attempt to help me but I told him I wanted to cancel my account due to the lack of communication. He said he couldn't help me cancel my contract because that was out of his scope, so then he would have Scott Larson call me on Thursday or Friday. Thursday and Friday came by, Scott never called. I finally waited until a week later still no call from Scott. I called Scott and he finally answered, I told him about my experience and that I wanted to cancel my account and refund what I paid. He said they wouldn't do that and that they would charge me $1400.00 for canceling my account. Out of the 9 leads they sent me, only one of the members answered my call. I even emailed some of the members and they never emailed me back. Angie's List has bad customer service and a lack of communication, their leads seem sketchy as they don't answer their calls/emails. I have read the same scenario from other reviews, be careful where you invest your money.

If I could give 0 stars, I would. This site is a scam. This is from the perspective of a customer, not a small business owner. All I wanted was to look at garage door parts for a DIY project. They have that as an option when doing a quote. I normally dont do quotes because sites that arent up front about prices are half the time, untrustworthy to me. For some reason, I decided to just do a quote this time. The instant I clicked "view matching pros", I realized I'd made a big mistake. The signup process had nothing to do with actually seeing any pricing, the whole point was to collect your contact info to give to local businesses. Why advertise in the signup process that they cater to DIYers, when clearly the point was to put you in contact with local building contractors? I didnt realize Angi was just a middleman, and not an actual hardware company. While that's not what I wanted, I could at least understand that business model (if it were upfront about being nothing more than a middleman). However, it gets worse. Within 5 seconds of clicking that button, I instantly recieved 5 or 6 spam phone calls. Why? Because the legalese on Angi's page says "by clicking 'view matching pros', you agree to allow us to use your contact info for marketting purposes"... Meaning they instantly sell your contact info not just to reputable businesses, BUT TELEMARKETTERS. Normally I'm careful about where I put my phone/email/address online for this reason, I know that some companies make a quick buck on the side selling user data, and that leads to spam. I made one exception for Angi's, and of course, I get bit for doing so. I've kept my new phone relatively spam free for a couple months, now I've made the mistake of letting the cat out of the bag. Now my phone number is going to get passed around between telemarketters and scammers like a cheap street lady. Thanks Angi, for abusing my contact info, guess I should resign myself to never answering a phone call again as 99% of them will be robots. Angi... If youre reading this... Delete my contact info immediately. I've reached out over email already asking you to. Furthermore, reading up on this site... I honestly think it's sole purpose is to fascilitate scammers, and may even be ran by the same people who conduct telemarketting and scamming. A lot of the small businesses reviewing Angis are saying half their "leads" were scams or bots. So if I'm being telemarketted to, and small businesses are only getting bots instead of actual leads... And if that's happening, how do I know the listings in my area are even real?... Is this really a middle man company? Or is this actually just a front for scammers, who want to take money for leads, provide fake leads, and then sell, or use for their own scams, the user data of actual customers? This is a "zero fault" company. When the customer complains they got ripped off by some supplier, Angi can blame the supplier. When a supplier gets bots instead of real customers, Angi can say someone else is doing it on their site, and that they cant control that. All the while... I get the impression Angi intentionally peddles scams both ways for their own profit... It would certainly explain the name change from Angie's List... Trying to distance yourselves from an already ruined reputation perhaps?

Signed up for Angi Leads as a small business owner, I figured it would be extremely beneficial. Save me the *** of having to completely beef up an online presence with all the paid listings, ads, etc. However, NOT the case. For starters, Angi leads will send you fake leads. Theres been times where theyve sent me leads with the same names, but different contact information & addresses. Then the extra ones will disappear from my account within *** minutes after Ive already opened them. Not to mention, 3/4 of the leads dont answer or call back, even if you call within 15 minutes of receiving the lead as recommended, and leaving a voicemail with your call back information. They mix in fake leads with the real leads. Statistically speaking if all leads were true and accurate, they still would not be able to match each lead to only 3 contractors as promised. Theres too many contractors out there for that to be the case. Half the the time, the leads that do answer either arent looking for the work the lead is categorized under, or they never even put their information into Angis data base. They buy & sell peoples contact information. The very few leads that are true & accurate, the customer usually tells me that theyve received more inquiries than they were supposed to. This company is only supposed to send the lead to 3 contractors *** per lead, customers have repeatedly mentioned 5, and even 6 contractors have contacted them through Angi Leads for the one task requested. A *** of mine in the same career field who lives well outside of my mile radius(100 miles+) was also receiving leads from Angis that matched my exact leads, when the email told me that theyve matched the lead to only me from an exact match. If they dont send you enough leads before your billing period ends, theyll binge send you a bunch of leads a day or two before the billing cycle ends so they can still make their money off of you per your lead spending limit. Not to mention, they dont respect the lead limit you set. Theres been several times they blew past my $500/mo lead limit with no problem. The leads that are inaccurate, or have something wrong with them, you can request a credit for them. There was a point where they were sending me leads from wrong categories, and when I requested the credit for them, customer service said I was under review for requesting too many credits back & then they would not refund me the full amount which doesnt make sense, considering the lead wasnt correct and their fault to begin with. When you are in the process of joining, theyre absolutely great with customer service. They butter you up with genuine conversations & false promises. After you join, your calls go straight to a call center overseas to get resolved. They outsource jobs overseas to call centers where you cant even understand the customer service representatives with such heavy accents. The amount of spam calls & spam emails that I receive after having signed up for this company, makes me believe that y contact information is also being sold through this company. OH! And be aware that the review you received through Angi leads, they are not yours even though the customers are reviewing you specifically. Angi Leads owns them since they were acquired through their platform. After ending your agreement, if you want those reviews, you have to pay an astronomical amount for them. So dont even expect to get those reviews onto your website without a lawsuit following against your company. Lastly, after further research on the company, Ive found several lawsuits pending against them in different states.. some for false advertising, others for the same issues Im dealing with. Whether you are a contractor, or just a customer looking for some work done to your home, STAY AWAY FROM THIS COMPANY. As a contractor, youre better off building your online presence with organic SEO listings, a nice website, *** and social media. The internet is so incredible these days that companies like Angi Leads arent needed, as long as youre not lazy and willing to put the effort in to your online presence. Good luck!

Angie's List/Angi's *** is without question a company that should be looked at for its business practices and ethics. Prior to the pandemic I had a $500,000 flourishing company that easily spent $8000 per month for advertising. I did ***, ***, Internet ads, etc...All of which worked reasonably well. Each company that I dealt with was honest and ethical. When the pandemic hit in 2020 I changed the direction of my company and chose *** in March . It did reasonably well. I then decided to expand to Angie's List...which two days after I signed up merged with *** and changed their name to Angi's ***. I was never told this was going to occur until after I had signed the contract. Since I agreed to do business with Angi's *** it has been fraught with EVERYTHING a small to medium size business doesn't want. From the moment that I entered discussions with ***(the sales rep) the experience was problematic.First of all, she in no way presented all the options that were available for me as an advertiser. I was never told that I could pay up front for 3 months. Never told that there was a $300 program available that I could sign up for. I was never told that ***...which is what I do, would be under the heading *** and Remediation until after I had agreed to the contract. I assumed that there would be a heading for *** and one for ***. In our industry someone who test for mold should not also remediate. None of this information was disclosed. I was told that I would "easily" exceed the 10-17 calls that they anticipate someone in this field receiving within the first 90 days because with Angi's list I would no longer be competing with other companies like I was having to do on ***. The people that inquired about *** would only go to me based on the rotation. I was also told that if I could *** 5 to 10 reviews quickly that would enhance the probability of being called. None of this information has proven to be accurate.*** TOTALLY misrepresented what was available. She told me unequivocally that the minimum I could spend per month was $500. (I would love to listen to the conversation) Not only that, she hurried me through the agreement process and ran my credit card that I had provided within 3 minutes of me giving it to her. Two days later I finally show up on Angie's List Website. So, I paid $500 immediately and what they agreed to do for me took 2 days before I was "onboarded" is the term that was used. In the meantime, I reach back out to ***, who had promised to be with me through the process, and now she says that she has sent me to someone else. From that point forward, I have been contacted by ***, ***, The ***, ***, and ***. Talk about confusing...this takes the cake. Further, many of the subject lines in the e-mails I received said "*** Black-should we reschedule?" The name I am referred to as is ***. The text of the e-mails would then refer to me as ***...my first name. This made it obvious to me that no one had a clue about who I was or what I need. They were just going through the motions to get the account handled and move on. This painted a vastly different picture than what *** said I should expect.*** was eventually assigned to my account as my Sr. ***. He was not easy to schedule time with and on several occasions I would block out time to discuss my account and he would be late. For instance, on April 12th we had scheduled an appointment for 2:00 pm. I had adjusted my schedule accordingly. At 2:19 pm I had still not heard anything from ***. I e-mailed him to inquire. At 2:24 pm he e-mails me back and says he's running late on another call and the he apologizes and hope I understand. However, I am a small business and make my living by servicing my customers and do not have 2 or 3 hours to sit around and wait for ***'s schedule to clear. This experience came after an e-mail from *** on March 26th, one week after I had signed up with Angi's ***, stating he would be out of the office from 03/25 until 04/02. He informed me that he would be turning my account over to an associate to discuss my frustrations. I think *** was the individual I talked with next. I told him about all that *** and I had done to date and while not outright saying it, he seemed to infer that what *** had done to help me set up my account was not in my best interest. He said that I had spread myself too thin in the areas that I really should be focused on. Further, he stated that while reviews and deals that are offered help, most of the calls are driven by an algorithm. That was the first that I had heard of that. *** nor *** ever mentioned an algorithm that drove leads. Needless to say, I was extremely frustrated and confused. At this point, I still had not received 1 inquiry.When *** returned and we spoke in late April, I told him what I had been told and we ended up changing my territories but not without me first agreeing to sign another contract. Talk about confused and feeling like this was a bait and switch operation. Why do I need to sign anything to change what I am paying for? As of June 6th, almost at the 90 day ***, I have received 9 calls. 3 of those calls I had already received through *** several days or a week before. *** has agreed to credit those leads, but had I not been diligent in comparing the two, Angi and ***, I would have paid this company twice. One of the reasons that I was enticed by Angi's *** was because I was told that this would never happen. My presence and payment on Angi's list would ensure that I would not have to compete with other contractors for the same job. FALSE! I have even had customers that I have called from *** stating that they were confused because they had called Angi's list and not ***...why would I be calling? Its obvious that Angi's *** and *** are sharing leads or buying leads...whatever the case may be, this was not supposed to be the case. Completely deceptive to both me and the people calling in looking for a contractor to do the work off either Angi's *** or ***. I plan on reporting this to the Attorney General. This is taking complete advantage of business like mine by double dipping and charging like they are. As of June 6th I am done doing business with Angi's ***. I e-mailed *** on June 1st and asked him how to proceed. He informed me then that there were other options that were available...for the first time. He then proceeded to tell me that if I was to cancel, I was paid through June 17th and that I owed $1750 which was 35% of the remaining balance. I have paid $1500 dollars for six leads...none of which were good. That equates to $250 per lead. No business owner in their right mind would tolerate or pay for that kind of response. Further 35% of $4500 is $1575. Where *** came up with $1750 has not been explained. I responded to him immediately asking for this explanation and why I was just now being informed of the $300 program and no response.I will not pay another dime to Angi's ***. I want a full refund of my $1500. I am not a struggling little business trying to make it. I am a small business that has done well and know what is right. Everything about this company and their practices screams unethical and I will not stand by and let it happen to me.

Do not be lulled into a false sense of security by ANGIs promise to have projects done by highly rated, screened, and vetted professionals, or by the so-called happiness guarantee. There is no guarantee that your contractor will turn out to be either honest or competent.The short version of my story is that the man they sent to power wash our patio didnt do the job, was 7 hours late and is both a thief (our hose with self-retracting reel) and a liar (trying to get us to give him extra money under false pretenses). He also showed up with three or four helpers to do a one-person job, and all of them stayed aroundin our driveway with 3 cars until 11 PM apparently hoping wed end up giving him money to go away.The company offered reimbursement for the stolen property after we submitted documentation, but only as sort of hush money which would have prevented us from submitting this review to warn others about our experience.I contracted with ANGIs fixed price for power-washing my patio, and joined the ANGI Key program for $29.99 to receive a discount of $83.87. My contractor was identified to me only by a first name and initial, ***. I called him shortly before the service to ask him if we should remove our patio furniture or if that was part of the service. (He said he would remove it, but when the day came we removed most of the furniture and plants before he got here.) In the course of that conversation he told me that he lived out of town but would be in the area that day to install a furnace. He said that he would prefer that I cancel with ANGI and pay him in cash, which I didnt want to do because I wanted the Happiness Guarantee from a company I had heard of, and also because it seemed inappropriate to cut the arranger out of the arrangement. He said I would have his guarantee, which meant nothing to me as I knew nothing about him. He showed up at about 6 PM for an 11 AM appointment for a 3 hour service. A woman who said she was his secretary had called about 5 PM to say he was having car trouble but would be there in about half an hour and I agreed he could still come. He came with two cars and a van, the secretary, and at least 2 (I think it was 3) other men, for a job I have done solo in the past with my own little machine. They had a large machine which I heard running for a very brief time. In the course of the evening, while I was busy, the secretary asked my husband for a check for $150; fortunately he asked me about that, so I told him we were paying through ANGI, which had my credit card number. I subsequently went out and told the secretary we would stick with the ANGI agreement. At about 9 PM one of the men came to the door and said they were finished. I had seen that the covers were still on the adjacent plants a few minutes before so I asked if they were taken off and they werent. The contractor subsequently asked if we had an outlet where he could charge his phone. Since they had to have used the plug to run their machine I was surprised but showed the outside outlet to him. He then asked me what I was paying ANGI for the job and I told him about $370. He then asked me to give him $250 for the job, saying that ANGI didnt pay for the drive or the labor, and that he had spent the money getting the machine. He said he would only get paid $180 for the job, and asked Isnt the work I did worth $250? The question seemed irrelevant since I was paying over $370, and also because it was night and I had no way of knowing what kind of job he did. I told him he would need to take up any issue about his payment with ANGI, and he said that ANGI was telling him through the app to take it up with me. He then attempted to show me the phone saying Look, they just took off my $180 because you cancelled. I told him what he obviously already knew, that I had not cancelled, and I said I would contact ANGI in the morning to let them know that. I told him that he should do the work for the money he had agreed with ANGI for, and he said that he had never agreed to it - They just put it on my list. Then he said he didnt have money for the trip home, and here he was with three cars and no way to get home. He said it would be better for both of us if I gave him $250. He had the hood of one vehicle up with a light under it, apparently to give the impression of car trouble. (I might have been sympathetic if he had not clearly been lying to me about the ANGI agreement.). He and his crew hung around in the driveway until 11 PM and finally left shortly after we set our house alarm and turned out the lights. In the morning we found quite a bit of trash left behind from their eating and drinking.In the morning I received an e-mail from ANGI asking if the contractor had been able to provide a service. I briefly looked at the patio which still looked terrible, but a bit cleaner at one end. Since I wanted nothing more to do with ANGI or with the contractor, and didnt want to give him an excuse to come back since he had been so reluctant to leave, I e-mailed back that he did not do a good job but I would pay the $372.02 and do the rest myself. I told them about his repeated efforts to get us to pay him directly and his hanging around with his crew in our driveway until 11 PM. They said that they highly discouraged payments outside the platform as they could not be traced and would not be reimbursed. (They said nothing about discouraging contractors from asking for such payments.) They also said that if I was uncomfortable dealing with my contractor, they would make sure that they will no longer take and be matched to any of your future bookings with us.An hour or so later, I noticed that our hundred-foot hose on its self-retracting reel with hose guide had been stolen. I then e-mailed ANGI about the theft, and advised them that we would be disputing their charge on our credit card. I also noted that the charge on the credit card was for $402.01 and that as I would never use ANGI again I also did not want to pay the $29.99 for membership. I was told that that part of the charge would be taken off the credit card, which it was, temporarily.We disputed the $372.02 charge on the credit card as soon as the theft was discovered, but were informed that it couldnt be officially disputed until it was entered. That led to our disputing it again, which led to the $372.02 being subtracted from our account twice when it should only have been subtracted once. The error was over-corrected on the next statement, when the $29.99 membership fee was added back in. Thus we ended up paying for a membership which I promise we will never, ever consider using.My husband talked to the police about the theft, but was advised that while they would be perfectly willing to come and make a report, with the value of the property stolen being modest, and the other police priorities it was unlikely that much could be done. Since the amount of the loss was considerably less than the $1000 for which Handy required a police report, we decided not to waste our time or a police officers. I was given a link to report my loss to Handy, the related company that handles their happiness guarantee. Besides (naturally) requiring evidence of ownership and of the value of the item, they said Rest assured, we'll take appropriate action with regard to the professional. As a first step, we've ensured that the professional won't be able to claim any of your bookings in the future. Again, these problems didnt seem to disqualify the contractor from being sent to other peoples homes. I went online and found a similar product with the hose guide feature on Amazon for about $400 delivered. Since we had had the hose and reel for several years I asked for half rather than the full replacement cost. Fortunately I had the owners manual describing the item, and a picture showing it in place and a picture of the now-empty place, as well as the Amazon page showing the equivalent replacement item. They did offer the amount of money I asked for. However, I would need to sign an agreement including the totally unacceptable condition that I would not make any derogatory, disparaging, defamatory or untruthful statement about the Company to any of the Companys past, present or future customers, competitors, employees or to any other person, (including, but not limited, to the press or other media). I was perfectly happy to promise never to breathe or write an untruthful word about them, but telling the truth is a different matter. Especially as the contractor had told me he would be installing a furnace somewhere, I feel a real duty to warn other potential customers. Its one thing to have someone do a totally incompetent job cleaning a patio, and then hang out in the driveway and subsequently steal property that is outdoors. It could be much more serious to have someone do a totally incompetent furnace installation, which would require indoor access. Aside from the dangers presented by a faulty furnace installation, access to the home would give them a chance to steal, or assess for future theft, property in the house. They might also refuse to leave the house without extra payment.I suspect that people who suffer losses through ANGI that they cannot afford sign the non-disclosure agreement out of necessity, preventing them from writing their reviews. Other people no doubt pay the untraceable, non-refundable direct payment the contractor asks for and are then responsible for the ANGI charge as well.In addition to the above concerns I found it disturbing that when the work was starting the contractors secretary took a lot of pictures of the back of the house. I let her proceed when she said they were for before and after pictures for their website, but it did not look to me as though the camera was aimed so much at the stones of the patio as at the house. I informed ANGI of this problem as well. After the theft, we were sufficiently concerned about the possibility that the pictures were taken with criminal intent that we added about $1000 of extra precautions to our security system.Also, a few weeks after the episode I realized that a large bonsai plant that had been in a pot in our front yard was missing. We had been having enough rain that I had not thought about watering it in the meantime. It is remotely possible that the contractor was not the one who stole it, but we had had it for years, often in the front yard, and I think the overwhelming likelihood is that that was stolen by the contractor at the same time. I do not have the kind of documentation about the plant that I have about the hose and reel (and the lousy job), so I have not contacted Handy about this. I would assume that, however good the documentation, any reimbursement would have depended on the same non-disclosure agreement that was demanded for reimbursement for the hose and reel.Some of my interactions about this were through ANGI, some through Home Advisor, and some through Handy. They are apparently all connected.Like other reviewers I regret that there is no 0-star option.

I was deceived. A fraud was perpetrated on me. The angies list employee I spoke to who sold me on advertising with them and signing a years contract for $4800 flat out lied to me. If I give him the benefit of the doubt then maybe he wasn't trained properly and just didn't understand that what he was telling me was not true. I made a decision to sign a contract and agreed to pay $400 per month for twelve months based on the incorrect information I was provided. The FACT that I was provided incorrect information is not in dispute. Both Nick A and another person who tried to keep me from cancelling, Derek F, have acknowledged I was provided with false information. Nick acknowledged so much in an email he sent me. Whether it was done intentionally or not really doesn't matter regarding my situation. I based my decision to advertise on this incorrect information. As soon as I learned the information was false I communicated to angies list in writing my desire to cancel. They told me they have a process that takes days for that cancellation to take place. During this time they try to talk you out of cancelling. They also let your advertising run so they are earning their $400 for the first month. It's a really well set up system to put as much money in their pockets as possible. They provided my company with NO VALUE and somehow can justify they should be compensated for that zero value to the tune of $1940. Mr F told me on the phone that he determined that "the incorrect information that Mr. A had provided was not sufficient cause for cancelling" and that they were still going to charge me the 35% cancellation fee...This all started back on January 14 when Angies List sent us an email congratulating us on being a super service Award Winner for 2019. The email said to contact them about how to accept the award. We were interested in learning more about how this award could help us generate more business so I called. I went back and forth with Nick A of angies List for several weeks. I had a lot of questions. Mostly they centered around how the award could help differentiate us from our competitors on angies list. Nick told me that we were the only certified company in our category that was also a super service award winner and that because of this we would appear at the top of the page when an angies list member searched for services we offered and we would stand out as the ONLY company BOTH certified AND a super service award winner. I asked him several times during several different phone conversations if we were the ONLY company in our category that was BOTH certified AND a super service award winner. He said that was in fact the case each time I asked this. Based on these assurances we felt it was worth signing up for angies List advertising program. By the way, i was never informed we did not have to sign up for an entire year. From other companies complaints I have read it appears angies list also offers a three month contract. Shame on Nick for not divulging this. Just another way I was deceived. On February 5 I completed the electronic contract and signed it electronically. $400 was charged to our credit card. During my conversations with Nick I did ask about the cancellation policy and I understood we would pay 35% of the outstanding balance if we cancelled early. Nick told me that during the following week an on boarding person would call me and walk me through how to use their system and get the most benefit from it. Late in the day on February 12 I got a call from a Scott who said he wanted to help me learn about how to use the system. I spent twenty minutes or so on the phone with him and on the angies list site. When I entered my information as a test case not only did our company not come up but other companies showed up with the same credentials that I was assured were ones ONLY we would have for the next year. Yikes! I was confused, worried, and immediately started asking what the heck was going on. Scott couldn't answer my questions and suggested a conference call the next day. I said that was fine and that we needed to get to the bottom of this as this was not what I was promised. After doing more research that evening I sent an email to nick A stating I had made a decision to advertise based on being provided false information by him and wanted to cancel immediately. He emailed me back assuring me he didn't mean to mislead me and that "this was not a sham in any way". He wrote "I didn't lie to you" and that this was all just a misunderstanding and could be explained. I am sorry but the time to explain how things work is BEFORE you provide someone with information so they make a decision to sign a contract. Explain how everything works BEFORE the contract is signed so your customer has all the facts and can make a decision based on correct information. I finally spoke with Mr F on or around February 22. We went around in circles for almost thirty minutes. He was not trying to understand my position and what had gone on between the salesperson, Mr A and me. All he was interested in was trying to convince me not to cancel. When he finally realized my mind was made up he then informed me they were going to charge us the 35% cancellation fee. During our conversation he kept using the phrases "to be perfectly honest" and "I thought I could reel you in". He wasn't interested in what happened and how it could be avoided in the future and how to make things right. All he was interested in was saving the sale. It was sleazy. As of March 5 angies list charged our debit card for the 35% cancellation fee of $1540. They had already charged us $400 for the first month for which we received NOTHING!

I have had problems with Angie's List since the day I signed up. First of all I was told that my credit card would not be bill until they completed the background check. Did not happen it was run as fast I gave them the number. Second I see that they use the same platform for profiles as ***. I am very familiar with how to fill this information out. But they made a mistake and I had 2 accounts one being a non paid account and not accredited and the other being a paid account accredited. The one non paid account ( I did not know at the time there was 2 accounts) was the one I filed my information on to. They had a person calling me to explain how to file out the information needed for my account. I explained to them that I had already filed out the information. They said that was not possible for they do not see anything. All of this was while I was on a job trying to work. Again I told her I do know that I filed it out and she needed to look into it. Apparently everyone I have encountered with Angie's List has no idea how to listen to their customers. I immediately sent an email to my account manger in this regards.(Ken ***) Never got an answer back. I sent another to reach out to someone else, never a reply. I called and they found out that I had two accounts and that they would merge the two. This was going on two weeks now and that never happened and I took my time to fill out the other account to get the advertising going. Now I have lost 2 weeks that I had paid for and never got anything in return until I was leaving the company did they even apologize and still say "so what you had 2 account you should be thankful". Really? At the time of signing up I was promised no less than 12 leads a month for $300 a month. Never was there a discussion of early termination fees. I was to the understanding that this was a month to month thing. As time goes on I am not seeing the 12 leads that I was promised and I am writing to my account manage asking what is going on? never a response. I continued to write to the new account manger listed on my account page, it took them over a week to respond to the fact that I was being billed by Angie's List and HomeAdivisor for the same leads. The response was basically talk to *** about it. I did, not much happened and it happened even after that. Now it is coming up on my 3rd month and I am absolutely fed up with the fact that no one at Angie's list will listen to what I have to say and call me when I am with customers so I end up hanging up on them. My next move was to stop using Angie's List and stop this unneeded madness and the fact that I am now over $600 in the loss using them. Most of the leads that they generated to me were not useable leads. I am a home inspector I do not do pictures recording for a home owner who is digging roots out of his yard. I do not do punch list on homes that need work. I do not want to do insurance inspections that only pay $100 when I am paying premium for a service. I relayed this to my account manger and his response was to list the things you do not do in your profile. Sorry by now I am done I am at a point of no return. So I send an email to my 3rd account manger ken St John saying I am done cancel my membership today! do not bill me anymore I have wasted enough time with this company and need to move on. This was sent in the middle of August well before my next billing date. In return I get a email saying that my account manger is out of town for a week. I called repeat ably telling them just cancel my account and do it now I do not want to be billed by Angie's List anymore. Finally after 3 maybe 4 days I demand to speak to a supervisor again they tell me no one is on duty at this time and no one can call me back nor would they put me through to a voice mail. I called them out on that saying your telling me that for the last 3 days no supervisor is on duty? and I finally got a supervisor on the phone. During that recorded conversation (recorded on my business line) he assured me that my account is going to be closed immediately and I would not be billed any further from Angie's List. Just to be sure I went into my account and deleted all my billing information. Now after that I have this guy Ken St John calling me like crazy and telling he I have a early termination to pay. I tell him that is ridiculous with all I have had to endure with your company and all the time I have wasted? He continues to call and email I keep telling him the same thing I am done do not call or email me unless it is to tell me my account is closed. He is relentless and just like everyone else I have talk to does not hear what I am telling him and continue to try and justify the actions of Angie's List and tries to say this is my fault. I can not work with a company who will not even admit when they have done wrong. I have made it clear for over 2 weeks that I will not do business with Angie's List anymore take my account down! All the time I have wasted being on the phone and emails just to close my account is beyond ridiculous. Is my time not valuable? So now I feel like I am being extorted by Angie's List if I stay they will not charge me the early cancellation fee ( that I was not aware of nor did I have a copy). Which brings me to another issue. They at the end claim that the cancellation fee in in my contract on part that is internet based link. Well guess what that link did not work, when I tried to read it the link did not even work. The link did not even go anywhere. So now they send me another link not tied to my contract and say this is the righ link. Well my contract link did not work why would I have to abide by something you just pulled out of thin air? So then I start getting emails saying my card is not working for the billing they are attempting. I get this every day for 3 or 4 days. Then I get a m***ious bill for $20 on my credit card that I had deleted in my profile. Couple days later $938 billing from Angie's List. I did not authorize these transactions and have a recorded call from there supervisor that I would not be receiving any more billing from Angie's List. Further I have not even received any invoice justifying the amount that they have charged me. There should be no billing for the month of September for I asked weeks in advance to cancel my contract, it is not my fault that your manger was on a weeks leave. Again it feels like extortion when someone tells you at the end if you leave you will pay me a outrageous amount of money or stay. Especially when I do not even have a copy or was never let on about the cancellation policy. It is strange how they will go over everything else but sure to leave that out. There is no accountability for the time I have lost in this matter. And still today even after asking for weeks my account is still on Angie's List.

I began my relationship with Angie's List on 01/14 for the purposes of marketing and advertising for my Handyman and Finish Carpentry company. When I was initially onboarded my intention was to market myself as previously mentioned however when I discussed my company's abilities the onboarding salesperson, EB, told me that my services were more suited to marketing as a home remodeler. During this phone call we discussed my intended annual income and long term goals. EB guaranteed between 40 and 60 leads during the first three months of membership. I was also told that when I received a lead I was the only company that would have received that lead. (I later learned this to be false because I went to quote one job that I subsequently lost to another contractor on Angies List - this was a misrepresentation that would have turned me off to the service. I was told specifically that was a reason the price was higher. It's all based on an algorithm I was told!) The package sounded great and I was very motivated. However, during the first two weeks I began to receive leads for work that I am not legally able to perform in my state. Jobs that involved electrical, plumbing, demolition and structural work were being offered to me and each of these leads I replied to, I had to inform each lead that I could not legally perform the work requested. I specifically told EB what I couldn't do - no plumbing, no electrical work, no demolition, no structural work, and I could not act as a general contractor. Furthermore, I told her that I work by myself and do not have a crew and don't intend to hire anyone. On 02/01 I contacted my Customer Success Manager (CSM), JP, to discuss the leads I was receiving and change the way I was marketed. I described my frustration to her and she was taken aback by the notation that someone who performs remodeling services or home improvements couldn't perform plumbing or electrical work. I reviewed the services that I offer and she told me "that her brother does kitchen and bath remodeling and he doesn't need to be licensed as an electrician or plumber" - I'm sorry, but we live in different states and different states have different laws; this was lost upon her. She told me that she would remove me from the kitchen and bath remodelers category and put me into basement remodeling, otherwise I wouldn't get any leads. I asked again about handyman categorization and she discouraged me from joining that category unless I wanted to pay more for the service. I accepted her suggestion and figured that I would continue. I was left without much confidence in the service, however I was aware that there was a penalty for cancellation so I made the decision to try to make it work. As the month progressed, I continued to receive leads that were unsuited to my company and its services and decided that on 03/08 I would call another contact in the company to rectify the issue, ST. I spoke with ST briefly and agreed that I was mis-categorized and suggested that I speak with JP again. I expressed my opinion and lack of confidence of JP, during our phone call on 2/1 but he assured me that it was just a simple change and that she could handle that. I reached out to Jobie and finally was able to contact her on 3/10 - she was very difficult and disagreeable to my schedule I had to bend to hers. She was short on the phone, again couldn't believe that I had received no work and said that we would talk again on Friday morning because she works better off of scheduled phone calls. Friday morning came and she called early was extremely rude to me on the phone told me that I would probably not be categorized as a handyman by the renewal date because I hadn't signed the new contract. I had originally thought that the purpose of our 3/12 phone call was to discuss that contract, however her intent was for me to setup and offer "deals" for my company. Why would I want to offer deals when over the previous two months I've received no revenue due to my company being categorized incorrectly based on the reassurance and suggestion of Angie's List, especially when I was just told that I probably wouldn't be categorized properly for the next renewal due to take place on 3/14? I needed to start making money in January not March! This woman actually had the gall to give me the line, "I have a lot of clients and I can't remember everything - I'm very busy". She kept referring to the previous phone as call as last week when it was only two days prior. Needless to say this phone call was a waste of my time (as is Angie's List) - as stated she was short, spoke over me throughout the call, didn't want to hear anything about contracts or concerns, and basically could care less about "Customer Success". The point here is that I hired Angie's List based on their marketing and advertising ability along with their market insight to acquire leads for my company. When I contacted them on 2/1 and said that I wasn't receiving anything actionable, they basically did nothing. JP certainly didn't say we should put you in the Handyman category because I want to see you succeed; instead she said why don't we just change the type of remodeling you can perform and hope for the best? The question I asked myself after the 3/12 conversation with JP was what have I been paying for? I expected market insight and to be marketed correctly. Furthermore I was being advertised for services that I cannot perform which exposes my company to prosecution and also potentially could have harmed my reputation. Furthermore Angie's List provides the ability to rate the quality of lead. Almost every single lead I received I gave only a single star because I was under the impression that someone was looking at it. Jobie was completely unaware of the fact that I had received almost no actionable leads or any any revenue generated by an Angie's List lead. After the discussion with JP on 3/12, I decided to cancel my membership prematurely and contacted Platform Integrity to close the account, ask for a refund of the 3/14 payment of $600 and be released from the early cancellation fee. Angie's List agreed to cancel my membership without any early termination fee and refund the $600 3/14 payment. I was mildly happy that they agreed that I want properly served and that I had been exposed to some risk. After a couple of days and a discussion with counsel, I decided that because of the financial personal hardship my association with Angie's List had created I would demand a refund of the total amount of money I paid to Angie's List, $1800 (01/14, 02/14, 03/14). They have subsequently refused any further reimbursement and to date have not reimbursed the original amount that they said they would reimburse - $600 which should have taken 3-5business days. Furthermore I continue to receive leads which I refuse to acknowledge for fear that they would continue to charge my account or try to say I was active.

in September, I contacted Angies list in an effort to increase my business sales and service. I spoke to a salesman who told me how Angies list works, how they reach customers in my local area through advertising, and how they can help customers discover my business. I was told that on average my business would receive roughly 90 requests per quarter, or just under 30 each month. I was told I had to sign up for a yearly contract, and the monthly charge would be $350 a month. I didn't decide right away, but after doing the math, it was pretty obvious that it would be a good deal. I felt that I would likely close less than half of the sales at an average of $250 ea, this was an acceptable ROI. I spoke to the sales person again and he again reiterated the number of requests per quarter to entice me to sign up with Angies List. After signing up over the phone, I was placed with an employee who would assist me in setting up my account. Almost immediately I found myself questioning what was being told to me. She had stated that in order to get customers to see my business, I would need to get 15 reviews. When I questioned why they didn't explain this before I signed up, she said most people who sign up with Angies List understand they are based on reviews. To suggest I was stupid or didn't clearly understand this to me was insulting. I explained to her there was a reason they do not tell people this before they sign up because they know good and well they would lose business. When she insisted that I reach out to my previous customers to get them to review my business, I told her I did not plan on doing this, as I felt it was unprofessional and a bad customer experience. She became very insistent, almost as if I was expected to do as I was told, and I in return did not budge and became very firm with her and let her know that there was no way I was going to contact my previous customers and harass them for additional reviews. This was my first complaint, Why wasn't I told of this expectation prior to signing up for a contract in which I was promised 30 requests or leads each month. Only after signing up, was there an expectation to increase reviews so I could be seen by customers. When in fact my expectation and what I was led to believe was that by signing up with Angies List is what made this possible. For the first month, I received 1, not 30, but 1 request for service which was outside of my service area and well below the minimum charge. I called my success manager, Stephanie, who gave excuse after excuse as to why she had not contacted me in over 5 weeks, as the job of a success manager is to ensure the clients success, but would be next to impossible to achieve if they don't pick up the phone to call them. She apologized and moved to reassure me that we needed to get my reviews to a minimum of 5 to be visible to other customers. I had already serviced a few of my customers who found me elsewhere, and asked them to leave me a review on Angies List, and so I had a few reviews already. I was able to get two more reviews an once again, instead of receiving 30 requests, I received 2 in my second month with Angies List, and only one of those turned into a job. I am now at $700 in charges with Angies List, with only $150 in earned business. I called Stephanie again the next month, because she never called me to be proactive, but I assume that is because she knows what she will be faced with. We again spoke about how I was receiving very few requests from customers, however, by now I had realized something with my Home Advisor account. Most of my leads that I pay Home Advisor were coming from Angies List. Stephanie tried to explain away why customer who went to Angies List looking for a professional were never requesting my service, but those very same customers were sold to me via Home Advisor and would hire my services. She gave me multiple reasons why this would happen, but never once claimed to understand why I took issue with this practice. She told me everything from they didn't fill out their Angies List as members so they were sourced to Home Advisor, as well as each company works with each other to help meet their quotas and "fill buckets." Again, I am under contract with Angies List, whereas I am supposed to receive this customers who are looking or my services, but instead were only put in contact with these same customers if I paid Home Advisor for the lead. To me, this was obviously a horrible practice and yet, to date, nobody has ever been able to explain why these customers came to Angies List, were never put in touch with me, but were sent to Home Advisor where I was charged again for their information. This was my second complaint. By late December I contacted Stephanie again, and wanted to cancel my account. She assured me that the calls would pick up, but quite frankly I didn't want to hear it. I was still receiving customers from Home Advisor which were sourced by Angies List. When I told her I wanted to cancel the account, she told me that things were just slow because of the pandemic and that the calls would increase if I just gave it a chance and continued to increase my reviews. I told her that if they were unable to deliver business due to the pandemic then she should have a supervisor waive the monthly charge even if it meant extending my contract by one month, as this was totally ok with me. Instead she insisted that there was nobody capable of doing this and did not even offer me the name of her supervisor who I knew was capable of doing such a thing or could contact someone who could approve this. Instead Stephanie simply stated that to cancel she would need to charge my card a cancellation fee of $1200. I told her I did not feel that was fair, as they weren't living up to what they promised and that it wasn't fair that they wouldn't even try to help their customer, since it was obvious they themselves were struggling because of the pandemic as she suggested was a reason from the low requests from customers. I canceled my card on file with Angies List to prevent them from charging my account. I last spoke with Stephanie when she contacted me to review my account. I told her that I had been locked out of my account since December. She wanted to review the "11" requests that I had received since we last spoke and I told her I wasn't able to see them because I was locked out of my account, which she was well aware of. I told her that they were to close my account because they were not living up to their end of the contract and all she did, as she always did, was offer excuses and speak over me while I tried to talk. She then threatened to send me to collections and said something to the extent that she hopes I don't plan on buying anything on credit ever again. The conversation had been heated, as I don't take to threats nor excuses kindly, but trying to explain what's right and wrong to someone who obviously doesn't care or can't seem to fathom the simple logic involved, was beyond the pale and she hung up on me after lodging the threats about attacking my credit. Bottom line is Angies List promised to provide me leads from customers at a certain rate (30) per month, and failed to during one month, even provide a single lead. When asked if they could waive the monthly charge until they could provide the leads, I was stonewalled, blamed, and never offered a solution. Pay up or go to collections. That was it. I offered the solution, to extend the contract by a month so long as they could waive the fee for the months they could not deliver on their promises. I didn't need 30 to be happy. If I was able to receive enough leads to even double my investment, that would have been acceptable, but they never delivered that one time in the past six months. But my complaint is that they are receiving these customers, but are not directing them to me, and instead are being sold to me via their sister company, Home Advisor.