HomeAdvisor
Reviews and Complaints

As someone who values quality workmanship and timely service, I recently had the pleasure of engaging Northern Roofing & Remodeling LLC for a project. Their team was not only prompt and efficient but also displayed a high level of professionalism throughout the process. The work was completed to my satisfaction within the agreed timeline, and the attention to detail was commendable. I would highly recommend Northern Roofing & Remodeling LLC to anyone seeking reliable and skilled contractors for their roofing and remodeling needs.

I asked for a company to make a patio. What I received was a beautiful patio with stone pavers. The company was 7th State Builders. They did such a great job on the patio that I had them do three sidewalks. Fantastic work. I talked with Chase, the owner of the company, about getting something done to make my above ground pool look more appealing. With his ideas and suggestions. And my input, he designed a beautiful deck with a Pergola in the center
My deck is 32' x 10'. I love it. Thy just completed work on the fascia board trim around my House and also added soffits. Fantastic job. They will install gutters tomorrow. Our next project is a privacy wall to
The pool. A room addition will follow in the schedule. The quality of work is unbelievable. It is the best work we have ever had done to our home. And our home is 120 years old so there has been work done over the years. The crews are polite and cleanup after every job. Chase has hired the best people for his crews. I will recommend him anytime for
Any job. Thanks Chase and Crews

I recommend Julio Castillo and his tree cutting services to all who all seeking a professional who gives fair estimates and completes the work he contracts to do in a timely and very professional manner. I had previously hired, Tribal Tree Care, Alfred Owle to do removing trees for me and cleaning up the debris. Alfred was paid in advance to complete the land clearing as I had to return to Florida before he completed the contracted job, Alfred and his assistant, Rachel Jewel, left the job leaving a big mess on the ground and never finishing the job they were paid in full to complete. Alfred Owle and Rachel Jewel should never be hired to complete any work as they do not finish the work they agreed to accomplish and they do not clean up their mess.
On the other hand, Julio Castillo is definitely a man to hire if you need work preformed and completed according to the estimate he gave before starting. Julio is the best at what he does and his prices are very agreeable. Julio's quality of work is the best! I will most definitely hire Julio again when I have more work for him to complete

It was Sunday night when our house sitter informed us that our washer was not working. Knowing my husband wouldn't have time to help deal with this issue, I hopped online early Monday morning to see if I could find someone who could repair our washer. I'd already called our previous repairman, but he politely told me he didn't work on the newer models. Within a few minutes I got a call from someone (Stuart) who asked me about my appliance. We discussed the problem and he said he had time to come and check it out. I was surprised but happy that he would come so soon. I'd heard about Home Advisor/Angie's list and thought I'd research this platform and check out the reviews. I was a little skeptical - because, well, the Pandemic has hurt some companies while others are unwilling to provide service. And although 3 companies received my information as a 'lead' for possible repair, only 1 called me - and he got my business! I'm so glad that I decided to follow my instincts and check out Home Advisor, I am happy with the results of my repaired washer, the company who serviced our home.
Thank You!

We have used this company several times over the years, and also both of our parents have used them. We recently had an issue where our furnace quit heating. We discussed several options with Tom Shannon. He was very conscious of social separation and came with a mask which was very appreciated. We chose one option, which caused them to order a new motor. The next day, we changed our mind to go with a new unit. They said no problem, they would send the motor back. The installers, Shawn and Curtis were very respectful and polite. At some point when they were working on our furnace, they noticed when the hot water tank kicked in, the exhaust was coming into the basement. They investigated further, even though it was not part of what they needed to do. They cleaned out the exhaust area and found baby racoons. Then they went up on the roof to see what the option were to resolve this. The story gets longer from here, but they went above and beyond the call of duty simply because it was the right thing to do. It is at least the 5th time we or our family has use this service, and it keeps getting better each time. Thanks to Tom, Shawn and Curtis for a job well done!

Renee (Top to Bottom) was simply amazing! From our first phone conversation I knew he was special. He didn't oversell or talk over me. He listened. He continued to listen to all of my concerns throughout the whole project. He went above and beyond every step of the way. Finding solutions to all challenges that came with the project and there were several. He rolled with each one and offered his expert opinion with other alternatives and let me decide. He had an amazing positive attitude and work ethic. It is so hard to find this caliber of craftsmanship and attention to detail in the workforce these days. He is a jewel! He never tried to take shortcuts. He doesn't overcharge or take advantage in any way. In fact, I now that he got extra supplies that he could have and should have charged me for and didn't. I can't possibly add as many positive adjectives as I feel for Renee and the job he completed for us. I am so thankful and appreciative of him. I strongly recommend! Job completed: vinyl laminate flooring in an old home with uneven, damaged floors. When finished the floor was seamless throughout the house with no transitions needed between rooms. I couldn't be happier.

Thank you to Brad Freeman and his crew for fixing the trim on my home and replacing the roof, including my 2 car garage.

If you want a roofer who will get in touch with you, stay in touch with you, and answer all your questions throughout the whole process, than Brad is your guy.

He was the first roofer out of 4 that actually went up into my crawl space attic to check for mold damage. No one else wanted to deal with it, and he was right on top of what needed to be done as if it was no big deal.

He also had one of his carpenters come by the house to replace rotten trim before the roof went up. He even helped me figure out why the mold may have happened and how to prevent it from happening again. I had a leaky chimney and the moisture on my windows in my home were like Niagara Falls in the colder months. I had replaced the windows and put heat in the basement, so warm air could rise so the house wasn't so drafty and neither of those things helped. But once Brad and his crew installed the new roof, including knowing how to make air flow better in the attic, it helped my windows.

Yes windows should have some moisture in colder months which dries throughout the day, but like I said, it was much worse than that. And the moisture caused mold to grow in the home so I was constantly cleaning it. My son even became allergic to mold in the process So, don't bother going anywhere else, because I did my research, his estimate was where it needed to be, he was able to fix the many issues with my roof, and he was always in touch. I can't even count how many e-mails went back an forth because of all my questions. I lost count at 20. If your a single mum or just someone that doesn't know a lot about roofs, Brad can help you!

Life on Earth is possible because of some basic things, but one of the most important things for sustaining life on Earth is Trees. Trees are fundamental to the needs of humans as they produce oxygen, without which life won't be possible on Earth. However, one of the most concerning current factors is reducing Earth's green cover. Green cover is the area covered by trees on Earth and is important to measure how much forestation is there worldwide. This green cover is continuously reducing, posing a risk to the ecosystem of Earth.

With the increasing population, the need for resources such as houses, vehicles, timber, etc., has increased by a huge margin. This population push has given rise to deforestation, which is a process of cutting trees and using the space for industrialisation and wood for other purposes. New industries are being opened on a regular basis, and with no land in cities, they turn towards the forests as the land is cheap. They cut the trees to make factories and profits and pollute the environment and water bodies. The result is increased climate change with less rainfall and more heat, which further reduces the green cover on Earth.

As humans, we have to ensure that this green cover increases, or we will be left with less food and oxygen. It will be bad not only for humans but also for other species responsible for maintaining the Earth's ecosystem. Governments all around the world are making so many efforts to increase the green cover. We should also help in contributing to the efforts at the personal level.

We can start by saving as much electricity as possible in our households and limiting pollution by using public transport whenever we can. Also, we should avoid the use of plastic as it gets buried in the soil and makes the land infertile over time. The last and the most important thing is to save water as it is fundamental for maintaining the green cover on Earth.

We only have this one planet to live on, and the green cover is the most important factor to ensure we protect our planet. For raising awareness about pollution and ways to maintain the green cover, Earth Day is celebrated every year on April 22. We should also raise awareness about the topic and prevent anything that can cause the reduction in green cover on Earth.

The experience turned out to be a nightmare. We will never use this companies services again and would never recommend them to anyone. We were promised our home would look like they had never been here once they finished the repairs. Far from it. So many issues. Textured ceiling is mismatched, poor painting and colors do not match, unacceptable cleanup, property broken to name just a few. A three day job turned into five and is still not satisfactory in the least. Management has not addressed our concerns. Unprofessional and frankly deceitful.

We are now in a dispute with Plumbing Express's unwillingness to rectify the poor quality of their work. They claim they are not capable of the repairs necessary although we have two quotes from contractors who can, which Plumbing Express is not willing to pay. Plumbing Express does not guarantee they can match the original appearance of the home. Totally unacceptable.
When your manager, Danny, came to our home to sell this job he toured and surveyed the premises. The day before the work was scheduled my wife spoke to Ronda and Danny to make sure we would have things moved so the plumbers would have access to all necessary areas. We were told to clean out underneath all sinks, on top of the refrigerator, give them access to the main floor ceiling and clear the walls opposite all toilets. This was all done before the plumbers arrived. When the plumbers arrived, my wife was agitated. We were assured Plumbing Express would follow strict Covid-19 protocol. None of your plumbers were wearing masks or social distancing, They said they forgot. My wife is immune compromised and denied them entry until they went back to their trucks to retrieve the masks. Some plumbers did not wear their mask the entire time and there was a lack of social distancing.
Danny told us the plumbers would work methodically through the house. This was not the case. From the beginning they were all over our three level home. In addition, they needed access to the laundry room and the basement ceiling. My wife spent all morning moving our belongings to accommodate them. If we had been told before hand, this would not have been an issue. The plumbers were asked not to move anything without asking my wife first. This was not done. We found some of our belongs in places they should not have been. Also, aggravating. She admits to a few choice words.
As far as your two managers coming out to inspect the mismatched paint colors resulting in non-existence of blending, places Plumbing Express's laborer just missed leaving white bare spots and the mismatched texture on our ceiling, they indicated to us that Plumbing Express would be willing to pay another contractor to correct the textured ceiling and the poor painting. After spending the time to acquire two quotes from professional licensed drywall contractors, who agreed that there is nothing about our ceiling texture technique that is non-standard and guaranteed the match, Plumbing Express declined to pay and offered to come back themselves with no guarantee. We are opting to pay $1800. 00 for a guaranteed sure thing than to take a chance on Plumbing Express again.
We declined their offer to cleanup that day because we had a commitment and could not wait for them to do what should have already been done. We no longer have the receipt for our lamp so cannot prove the cost. The lamp was not the only damage. There are irreparable deep scratches in our living room hardwood floor caused by Plumbing Express's employee's ladder. The planks would have to be ripped out and replaced.
Ed admitted to us that this was a Plumbing Express perfect storm and that he had past problems with the employee sent out after the plumbers to do the repair.

Contacted Home Advisor after being unable to find a local company. They sent a person to my home on 9/15/2023. They charged me $190.60. The person arrived promptly and appeared knowledgeable. After messing with the TV and settings she told us that it was probably a software issue. She said it was probably not repairable, but she would take it to the shop. If they were not able to repair it, she said that they would ship me a new TV. it has now been over 7 weeks and I am still without a TV. Customer service is a joke. The people are very polite, but they have no power to fix anything. i file a claim with the company weeks ago, but just get the run around. The BBB was no help. Home advisor told them they were looking into it. So, the BBB closed the case.

DO NOT contract with this company. Find someone local.

Came to service my boiler on July 3 the switch on boiler needed be replace first they it would be 2,100 than 1,200 and 1450 they scam us it only cast few no more 600 I ask from recipt the said would email to me almost 2 weeks no recipt do not use all bro service bad customer service they only want cash 3 people came from 30 minutes work alway use homeadvisor never had these problems

I contacted Home Advisor online and requested a person to run some security network cat 5 cables from the front of my house to a bedroom running the cables in the attic. On 5/11/2023 a Home Advisor pro showed up to my house to run some network cat 5 cables for my security system. He arrived without a ladder and flashlight, I explained to him what I needed and he mentioned to me that he did not have a ladder or flashlight, so i offered him my ladder and flashlight. He went up to the attic ran one cable then while reaching for the next cable he stepped on the sheet rock in the garage ceiling causing the sheet rock to fall on my motorcycle damaging the paint. I contacted Home Advisor and they wanted proof of ownership of my motorcycle, and house, pictures of the damages along with an estimate of the damage on my bike. I provided all this and then they told me to contact my insurances for repair. Since I paid them for services I expected them to cover the damages which they did not do.

Since September of 2022 Angi and Homeadvisor have attempted to charge my credit card with unauthorized charges. After repeated attempts to get them to stop the charges, close my account and other requests, the attempts continue.

My card was blocked immediately when they attempted to pre-authorize three appointments I had made for estimates for the work I wanted done.

The charges are a nuisance - continuing to attempt to charge unauthorized transactions is probably poor business practices, and possibly a crime?

Nature of the Complaint: Repair Issues
Consumer’s Original Complaint:
October 2022
I texted J LConstruction on April 4& 5 about our dissatisfaction with J& L Construction and Excavation in October 2022. Specifically, we are displeased with the multiple discolorations on the deck, steps, and pillars, as captured in the pictures we sent you. Our Tuesday, November 8, 2022, the Invoice shows that we paid you $7,620.00, and you gave us a Warranty for all labor of 1 year and … 5 years on lumber for the deck. Please immediately schedule an inspection and establish a timely date to re-stain the deck to our satisfaction. We desire to resolve our concerns with you in an amicable manner. JL has failed to follow up with us to schedule and repair our deck or refund us immediately our paid fee. Consumer’s D I contacted the Better Business Bureau of Arkansas, as my 5/2/23 email below shows:
From: Consumer O. Gilbert Brown
To: Business
Sent: 05/02/2023
Subject: Respond to Complaint
Dear BBB:
On more than one occasion, I texted the owner Joshua LaCoe about developing a solid schedule to redress our concerns about the quality of stain work on our deck. I texted him several pictures of the deck, and he put me off in coming out to inspect his work. He came out on the first Thursday of last month to study his work. My recall is he sought to blame the discoloration of our deck on lime in rainwater. He did not address any issues involving whether he used pre-stained wood or non-stained wood on the deck. Joshua committed to retreating the deck with a process that is confusing to me. More importantly, he would not commit to coming out and correcting the problem. Gilbert Brown
Home Advisor,
Please see the email that I received from the Better Business Bureau about their efforts to reach J & L Construction:
O. Gilbert Brown
4542 E Pearson Meadow Dr
Springfield, MO, 65802
Dear O. Gilbert Brown:
This message is in regard to your complaint submitted on 5/1/2023 against J & L Construction & Excavation. Your complaint was assigned ID [protected].
Your Better Business Bureau (BBB) has made several attempts to contact the business regarding your complaint. We regret to inform you that we have not received a response at this time and this case has now been closed as an UNANSWERED complaint in their file. Because we are not a government agency, we cannot force a business to respond.
If the company has contacted you directly and resolved this complaint, please let us know. Should we receive a resolution in the future, we will let you know.
BBB develops and maintains BBB Business Profiles on companies across the United States and Canada. This information is available to the public and is frequently used by potential customers. In the case of your complaint, the business's failure to promptly give attention to the matter will be reflected in the Business Profile.
BBB regrets that we were unable to assist you further and wishes you the best in your future efforts to resolve this matter.
Sincerely,
Ashton Jewell
Dispute Resolutions
[protected]@bbbarkansas.org

I hired Sal Lamagna from your website in Dec 2022 to cut my parents lawn this spring/summer. On Dec 23rd I paid him $120 for the first 3 cuts. He came one time and my parents were completely dissatisfied with his job, so we told him we would no longer be needing his services. I asked him for the $80 refund for the two grass cuts that he did not, and will not be doing and he has ignored me since. I would like my money refunded.

Thank you,

Trish Yates

[protected]

[protected]@yahoo.com

Work was not complete, I was told I wouldn't be charged until work was complete I was offered a 50% refund on 3/7/2023. I called on 3/8 ad was told they do not see a credit, I asked for a supervisor and was told the supervisor is busy and would call me back, this didn't happen.

I called again today 3/10/23, I was told the same but also offered a number to call for a refund [protected] I called and again was offered a credit, I requested a receipt or an email and so far I have not received either by email as requested.

I was given ticket number [protected] and told I'd receive an email and so far one hour later no email. I do not trust this company and it isn't the first time I've had an issue. They only do a background check on these so called contractors.

I asked if the guy was licensed and insured, he was not. You don't hire someone to do electrical work in your home that isn't licensed and insured.

At this point If I do not get my refund or an email today I need to file a complaint with the CPRB, BBB and perhaps a lawsuit will get them to do better or shut down.

I do not trust tis company and I think I was charged for some membership to get a discount. I do not want any membership with them. I searched for service inline and unbeknownst to me it was them. The receipts do not have any details either.

Had scheduled a service to install and mount a 58 inch television on 12/28/22. I was told they would be here that date and on 12/27/22 I got a message that they would not be able to come and do the job, and tried to reschedule for 01/04/23 and I cancelled the service this was not acceptable to me.

I checked my credit card that was not to be charged until they finished the job but it was charged on 12/28/22.

I called the number I had to look up for Home Advisor and was sent to at least 3 people and in the phone for more than half an hour and was told I would receive a credit to my credit card in 2 3 days. More than a week later I have not received the credit.

If I do not hear back my next move will be to get in touch with the Texas Better Bureau and do a formal complaint against Home Advisor.

November 2022

We agreed to have Elite Handymen of Greensburg, PA clean the roof and gutters of our son's house, and to add a railing to the rear deck to meet insurance requirements. We did this ourselves, because our son is unemployed, and was debilitated by radiation and chemo treatment for cancer over the past 10 months.

The roof and gutter cleaning was left incomplete, and shingles were damaged, but not reported.

The deck railing was not built to code, and workmanship was shoddy in the extreme.

never got the e-mails confirming what was being done, I called and still nothing came to my e-mail. was told someone was coming at 8am and no show, so I called they changed the time to 10am, had vet coming at 11am so I canceled. I also told them I was not paying for a service not rendered and they waited a month to sneak the bill in on the charge. Mean while that same day way some time after 10 am someone called saying they were on their way, no one showed. If you call them and complain they very nice discontect you! Mean while I paid a private repair man to come fix my dry. I have a paper trail if need. I did contact my charge people on this issue today 12/15/22

A written, signed agreement with a good faith deposit for the scope of work to be done was entered into on 10/13/2022. Work was scheduled to begin on 10/31/22 when that failed to take place again on 11/28/22 and again on11/30/22. Edwin Wolf received written notice of the cancelation and acknowledged receipt of the notice on 12/5/2022. Edwin Wolf committed in writing that the deposit of $500 would be refunded in 7 business days. Edwin Wolf sent a notice on the 7th business day that the refunded deposit would be mailed out within the week. As yet we have not received a refund of our good faith deposit.

I was a former service pro using Angi/HomeAdvisor. They sent me resold leads and fake leads. I have called them more than 11 times, and they keep telling me I must pay or have no other solutions, and they try to settle a discount offer. Even I emailed a supervisor and she tells me to call another supervisor for help. In addition, I emailed five customer service emails, and there is no response. Only the auto email shows: I need to call. Everyone works there adopting uniform internal procedures intended to deny and discourage refunds or credit back. Right now there is a class action against them as well as the FTC charge. They are pure scams!

Tried to dispute to get a credit refund from them but they refused. They told me that the calls can not be disputed if the phone number is valid. However, none of the leads are contactable, and they can not prove the phone numbers are legit to me. Then I disputed the charge with my bank, and hold a partial payment from Angi. My bank said they never responded to corporate. Now they threaten me with a final notice email that if I don't pay off, they will send me to collection to ruin my credit. I am fine with payment but not till the balance is true.

There are thousands of service pros facing the same issue, and there is an active class action against their company which is being scammy. I can not just pay the scam company for the service I never signed up for.

We contracted a "full service" mover thru Trinity Relocation Services from Washington State to Arizona in July 2022 with Jet Moving / Move Army LLC. Our move started out badly, when the lead driver for Jet Moving (Farid "Fred" Farooqi) showed up at our door in Washington with a smaller 26' truck than what was promised by Trinity Relocation Services - 33' or bigger. His "new" truck had a mechanical problem, but rather than rent another truck, Fred told us that he could still get everything we had into the smaller 26' truck. His words; "100% - I can make it all fit" (to the best of my recollection) would turn out to be untrue. The next day, Fred rented a 5'x10' storage facility in Pasco, WA. to accommodate the furnishings that wouldn't fit into the 26' truck. Once that undersized unit filled up, he and his helper (Rafael) left the rest of our furnishings in our garage. Our daughter's family had to open up their garage to accommodate the rest of our things and there never was an explanation, much less an apology. We never received a full accounting and inventory of our goods that were loaded into the original truck and into the storage unit.

Fred and Rafael drove the 26' truck to our new home in Surprise, AZ and got everything unloaded. The good news in all this is there were only a few damaged items. Still, we didn't have an inventory to check off and find out what was still in the storage unit in Pasco. One item that was stored there was our BBQ grill, however. Given the 100 degree plus temps in Arizona, we had to purchase another grill until the second shipment arrived 30 days later.

Rafael brought the rest of our belongings down at the end of September, but with no inventory listing. We paid them everything we owed, but kept back $200 for a personal two-wheeler that they mistakenly took with them from the first load. We haven't heard anything from either Rafael or Fred, since.

I called and left two voice messages with Jet Movers. We would like to file for the damages caused to two of our wall hangings and also seek some financial recourse for the BBQ grill we had to purchase. I haven't received any response from those messages as of this writing.

You (Home Advisor) highly recommend this mover to unsuspecting consumers on their website at www.jetmovingandstorage.net. I'm posting this complaint with you in the hope that it will garner a response.

Thank you.

Jeff Nichols

I had called Home Advisors On Oct 20, 22 to have a plumber fix a drain problem at my mother`s house. Home Advisors never showed, & we ended up using Rotor Rooter instead. A month later a charge showed up on my mothers Citi/ Costco care For $ 390.19 . My mother is 1012 years old and i don`t appreciate Home Advisors charging her card for non performance of a job preformed by another company,

I demand that a bill of $ 148.33 on Oct 27 for a service that was never provided be immediately recalled from my Orvis Visa Credit Card ending in *9227 or refunded to my account..

After numerous phone calls and emails from Angi and its subsidiaries, two attempts to provide the requested service were unabled to be completed, due to lack of

sufficient equiptment and incomplete information provided by Angi to the service provider.

The First National Bank of Omaha will receive a formal refusal to pay the provider(s)

due to inability of handy person's ability to perform the service.

First man never showed up on the Saturday he booked. Second gentlemen showed up and was very nice and professional. However he could not fix. Just got bill in mail and was charged $449.14. Had to call to get credit. No one ever contacted me to see if it was fixed. However, they did manage to charge me. Booking #[protected] Booked for 9/29, he cancelled till 10/1 and did not show or call.

Angi/Homeadvisor set up THREE appointments for me to see handyman for a door installation project.

They stated that they were not charging my form of payment, and any payments would be made AFTER I WAS SATISFIED WITH THE WORK PERFORMED.

They proceeded to place authorization transactions eight times against my debit card. To make a long story short, my card was blocked and had to be replaced (thank you Bank).

After repeated cease and desist messages, and confirmation from them that there were no more charges to be made, not ten minutes after receiving that message they attempted another charge.

Not a mistake - very deliberate attempt to defraud a customer that doesnt monitor their finances as closely as I do.

DO NOT DO BUSINESS WITH ANGI/HOMEADVISOR directly.

They are not a reputable business

I was contacted by Home Advisor and they "promised" that I would not be charged before the job is completed. A Home Advisor "Professional" came the next day (Sunday) and told me he could do nothing as is was Sunday and all plumbing stores were closed, but he said he would come the next day early and complete the job. He never showed up and never called or left a message. Home Advisor charged my credit card $274.85 on Sunday. I called Home Advisor and spent over 30 minutes explaining the situation and asked they refund the $274.85 as the job was never started and it was a "No Show" on part of their "professional" They refunded $100 and that ia totally unacceptable I now must call the credit card company and explain that they still owe $174.85. I will NEVER use Home Advisor again. Terrible service to say the least!

I am a homeowner you scammed into paying a memebership fee then taking multiple charges out of my bank account. I spoke only to customer service you asssigned a plumber to my house for a water leak having me wait a week for Mr. Jesus. Repeatedly you gave me no last name, no company name and Jesus never confirmed the day I waited all day and evening he never showed I informed your office after 3pm that day they said no money comes out of my account for the no show. the next day another $362 was removed from my account. Customer service will not comply with the banks request if the charge is a legit charge. Customer service says we assigned Jesus to your plumming but the day after he was suppose to come and we paid him even though he didn't come we lost his telephone number. So when "Jesus returns the money we will return the money to you."

I lost a lot of money on my water bill, now waiting for Jesus and you taking my money. I will send you my water bill and I want my full refund and membership fees return. I go to three churches and called ever priest and pastor and everyone I know to never use HomeAdvisor you scam homeowners.