HomeAdvisor
Reviews and Complaints

So true! I wish I had read up on their complaints before I signed up with them.
They gave me bad leads, told me I hadn't followed up on leads they never gave me.
I was extremely responsive with anything that came through. My response time to contact a potential client was on average about 3 minutes. Not one lead turned into a qualified potential client.
Then, when I stopped my contract with them, they continued to advertise their number, website and contact info next to my business name. I have repeatedly called and emailed them to rectify this issue. They tell me someone will call within the hour, but no-one calls back.
One Year after stopping service, I still have their number next to my company name all over the web.
DO NOT sign up as a contractor with this company.

I aggree, We as "Quality contractor" need to do something. This service is hoorible and is designed for small companies with no over head that can absorb such a cost. I hate them but the internet as we all know difficult to get 1st position on google...blah blah blah...They are eveywhere "Service Magic" they seem to have a unlimited budget, and they are seen on every directory, first page on my search engines...its like a monopoly...Im tired of them... It would be different if the quality of the leads were better...but most are tire kickers...or you cant reach them and I call them as soon as I receive them...Ever thought of this...T
hey are using your website to advertise throughout the internet...who knows if you are getting those leads? They are suppose to be exclusive t=for those...I doubt it.

Hello Amimi-
My name is Angela Doss and I work in customer service here at ServiceMagic. Thank you for your feedback, I'd like to have the opportunity to speak with you in regards to your situation with us. If you could please contact me directly at 303.963.8125 or at adoss@servicemagic.com; that would be greatly appreciated.
Best regards,
-Angela Doss

How is Service Magic still in business? It is such a scam! They are a complete joke!

Called a phone number for a contractor and was linked to Service Magic. After working with them to send people out so i can get quotes on a siding job, windows, deck, and many others. That same night my wife got a call from a person that couldn't speak English and was claiming he was from Service Magic, Or maybe Service Magic gave him our number to call us for a job. Well after about a minute or so my wife was feed up b/c she had no clue what Service Magic was and what this guy was trying to sell her. Since the ph# was unavailable on caller id. This gentleman just couldn't speak a word of English.. So that just set her off. After I explained to my wife what Service Magic is about. She got pissed that service magic gave our number to this type of company...How can we have work done, if we can't understand what they are selling? Just doesn't make any sense...It's like they gave our number to anybody.

Then we had a siding company come today and explain to me after he was 30 minutes late that the estimate he's giving me will cost $100.00. When I spoke to the contractor the day before they said it was free. And Service Magic was told I was looking for companies that provide free estimates.. So today was a waste having contractors from service magic spend 2 hours at my house and not give me a written estimate and wanted to charge me for it..

Also, I'm having problems with the contractors complaining to me when the show up and ask how many other contractors came out for bids on this job b/c i used Service Magic. I don't think they should even ask that type of question.

So after about 4 contractors that i spoke with that Service Magic provided. Only one of them has been professional and I would even consider giving the job. Since when I asked for his credentials he was more than willing to give me them and several references.. Others just got mad, and said look at their website on the work they do and about their company.

Hope this helps you all out! And if you use this company you get better results.. I will say the girl from Service Magic is very helpful, goes above and beyond getting me the contractors, But I just don't feel that the contractors they are sending are top-notch and I think most of what they are sending is anybody who is willing to pay Service Magics fees..

Service Magic is a total scam. They are a joke! Do not do business with these people!

PS Just found out there is something called "screen a pro" you can use to find out if a contractor is on the SM network. My crook roofer still is, and I'll bet that plumber still is too.

Let me elaborate on that a little bit. After Service Magic failed me, I hired another roofer to fix the job, and it cost me $1350. Suing the roofer for that in Small Claims.

So what are you going to do, Angela Doss? Reimburse me for the $1350? The "limited service guarantee" is $500 max, if you jump through all the hoops (first having to beg the incompetent repair guy to pretty please do it right this time) so even if you did make a p.r. gesture at this late date it wouldn't begin to cover the cost.

Another thing people ought to know. Take a look at the actual "limited service guarantee." http://www.servicemagic.com/rfs/aboutus/serviceGuaranteeDetail.jsp Oh it's "limited" all right. It's so full of loopholes it's a pretzel. Look at one of them: it doesn't apply "For breaches of contractual obligations or agreements between you and the service professional." Since all bad workmanship is a breach of contract, (an implied warranty), you're just basically out of luck.

Oh please. It's too late. I'm suing the guy. Save your p.r. gestures for the people who haven't been conned already.

Hello Home on the Range-

I am sorry to hear about your circumstances and I would be more than happy to try to amend your situation as well. If you could please contact me directly that would be greatly appreciated. I can be reached at 303.963.8125 or at adoss@servicemagic.com.

Best regards,

-Angela Doss

Re the previous comment: what a hunk of bull. I had a similar problem with Service Magic -- a terrible roofer. Once it became apparent that they would have to actually live up to the so-called service guarantee, Service Magic pulled a vanishing act. I had to take the roofer to court. Avoid!

Hello-

My name is Angela Doss and I work in customer service at ServiceMagic. Thanks for your feedback. We take the professionalism of our member businesses very seriously and I apologize that your experience did not meet your expectations. I would like to help amend your situation; but I will need you to send me your information. It would be greatly appreciated if you could please contact me directly at 303.963.8125 or at adoss@servicemagic.com.

I look forward to hearing from you,

Best regards,

-Angela Doss

Sevice magic is a modern day scam artists, telling you ane thing then do another, they are scaming the contractor, sending wrong lead info, not chegking out the consumer, when they are not ready to do any work for 6 months, taking your money first, than wanting to credit you 2-3 weeks later. Misleading you from day one, because if you new how they take your money an you have no control, an you have to fight tooth an nail to get it back .You would be smart an never join. Take it from me, thay have burned me for the last $50.00 they will ever get from me. PEASE, DONT BE TAKEN IN BY THEM.!

I am a General Contractor Renovation Construction Enterprises Inc. i have just canceled with them over the fifty dallor they took from me over a lead that was no good. They have mislead me from the begining .Do not fall for their deceptive sales practices. Do not work for them. Stay as far away as possible from this company. Lastly, do not give them your SS# or your credit card number! You have been fairly warned! I have heard so many other complaints against this company from so many people. The same complaints are giving out private information such as SS# and credit card #'s to finding that some contractors are still paying for leads when they are no longer part of the system. You still pay even if you do not land the job.

I have to agree and from the customer's side. I dont think they do the checking they said, because one contractor got listed who ripped me off big time and horrors he was listed! There is no way they checked him out for good work, ethics, and all the supposed list they have. I dont like that they charge the contractors so much for just a lead (should be less) and its a conflict of their own interest OBVIOUSLY to reject a bad client (that means loss revenue to them).

We got ripped off by company they recommended - went to file with BBB and discovered complaints had already been filed against this company - told Service Magic and they said they don't even check with the BBB. Stay away!

I had a similar situation with a roofer, and I just fond out (using their "screen a pro") that he is still with Service Magic. AVOID!

I dont think they do the checking they said, because one contractor got listed who ripped me off big time and horrors he was listed! There is no way they checked him out for good work, ethics, and all the supposed list they have. I dont like that they charge the contractors so much for just a lead (should be less) and its a conflict of their own interest OBVIOUSLY to reject a bad client (that means loss revenue to them)

Service Magic’s whole system is predicated on greed and profit. I sometimes think they solicit people to submit bogus leads, just so they can charge for them. I have had a few conversations with their contractor reps in regards to the lead quality and it seems to be disregarded. With a growing number of unhappy contractors and consumers you wonder how long they are going to stay in business.

Long story short. Service Magic is garbage. They tell you they are going to help you and resolve your issue but do absolutely nothing. The person I was dealing with said she would be in contact with me and I gave her the benefit of the doubt and she never got back to me a month and a half later. The fencing company All In One Fence Co, used cheap material and my stockade fence is falling down 4 months later. You are better off going off of a referral or a business you can see in passing that is established because these companies can tell you anything. When you need to contact them they dissappear, . This fence comes with a one year warranty and repairs. I now have to pay out of pocket to have it fixed

We also found out too late. Their resolution process is a joke! We were totally ripped off. They need to be thoroughly investigated and put out of business - probably should do jail time!

I have enough trouble finding good contractors on my own...I would have probably checked out ServiceMagic but now I certainly won't. Thanks for the warning!

Thank you for posting your warning. Unfortunately, I found it too late! A few weeks ago, I found a contractor, called 800 New Look thru SermiveMaigic.com to do roofing and siding on my house. They did roofing, but left nails everywhere on the roof. They installed some roof vent caps, but did not cut vent holes under the caps. When doing the siding, they turned all my aluminum awnings into trash. They awnings provided nice shades to my front/back porches and windows, costed over $5000 orginally. The contractor originally promised to keep or work around the awnings, but they eventually ruined them into pieces lying on the ground. I complained to ServiceMagic by posting negative rating and reviews, but they all went nowhere! Apparently, ServiceMagic takes money from contractors, not from consumers like me. Therefore, they are on the side of the bad contractors and unwilling to disapplease them. This $8000 lesson for me is: NEVER use ServiceMagic.com again!

I hired a crummy roofer through ServiceMagic. Even though the roof leaked, not only did SM not live up to its service guarantee, but kept the roofer on its listings and he's there to this day. I gave crappy feedback and it was not put on their listing.

I CONTACTED service magic AND WAS GIVEN LEADS IN THE WRONG AS WELLAS WORK THAT I CALLED THE FOLLOWING DAY AND TOLD THAT THAT WORK HAD BEEN DONE FOR SOMETIME, CATEGORY CALLED THEM TO INFORMED IMMEDIATELY OK YOU ARE CREDITED FOR THAT AND PROMISED TO CORRECT THE PROBLEM BUT CONTINUED TO GET THIS FAXES SEVERAL A DAY GOT HOME AND SAW AGAIN THE PROBLEM CONTINUED i ADVICE THEM DISCONTINUE THE SERVICE THE NEXT DAY THEY ARE STILL COMING WENT TO MY BANK AND WAS INFORMED THAT $140.00 SOME HAD BEEN TAKEN FROM MY ACCOUNT i THEN INFORMED THEM THAT STOP THEM ADVICE i HAD TO CANCELED THE CARD AFTER 3 WEEKS AGAIN IT ALL STARTS UP AGAIN o THEN CALLED FOR THE 2ND TIME AND INFORMED I HAD SUSPENDED THE SERVICE AND NO MORE WAS TO BE SENT, TOLD THEM THAT i HAD CANCELED BUT TO NO AVAIL IT KEEPS COMING, i SPOKE W/ SOME ONE IN COLORADO AND THEY AGREED AS TO THE CALLS WHERE THE ONES i COMPLAINED NOW AN AUGMENTED BILL SHOWS UP FROM A COLLECTION FIRM I WILL BE FILLING A COMPLAIN WITH THE (BBB ) BETTER BUSINESS BUREAU TO HAVE THEM CONTACTED AS THEY CONTINUE THE HARASSMENT AND I HAVE EVERY ONE OF THE LEADS i GOT ON MY FAX MACHINE IF ANY ONE WOULD CARE TO READ AND SEE HOW YOUR COMPANY FAILED TO ACKNOWLEDGE THE PROBLEM FEEL FREE TO CONTACT ME AND RECTIFY THE PROBLEM
SINCERLY ALEX OJEDA

Just a heads up, I've been with Service Magic for over a year.I have landed a couple of small jobs in the very beginning but most of the leads over all are fraudulent. Every time I get a lead now it's $50 and no one ever calls you back or e-mails. The people I've spoken with say they never asked to be contacted. Now my leads have been turned off by me, but Service Magic went in and turned my leads on with out my permission. So contractors beware - the economy is bad enough, we will have our turn again without paying for false advertisement.

Service Magic allowed a competitor to access my account, change user passwords and steal my leads! I called to inquire when my passwords had been changed and was told that I called and requested a password reset, I had just used my account that morning and apparently developed amnesia because I needed a password reset within an hour or two! ###-they did not confirm the identity of the caller if they had attempted to they would have realized it wasn't me. I added a call in password and tried to call back to test them and I wasn't asked the password. Contractors beware they only want your money and don't care if people are screwing around and not really wanting leads and they will apparently allow thieves to access private or so called "secure" accounts. Needless to say I am cancelling and filing a lawsuit against Service Magic and Michael Casiano of Deckmasters for theft of access.

My husband responded to an ad on craigslist for plumbers. He got a call from Service Magic and they explained their "gig". They asked him for a bank account number so they could take money for the leads they give him. HUGE red flag! As he was on the phone, I googled the company and found tons of complaints. He asked them not to call again, but they still do. I just spoke to a guy and told them we want nothing to do with them and he laughed at me when I told him I saw reviews about the company being fraudlant. He asked me how they could have an A+ BBB review if they were fraudulant. Well, because they don't have any complaints that went that far, I guess. I am thinking of contacting our news station. They do investigations on bad companies.

1. Their leads are predominantly bad, unqualified leads. Over and over again they charged or attempted to charge us for leads that were wrong address, wrong phone number, and wrong email addresses. Often the "customer contact" didn't even own the property in question, and had no authority to make any improvements to it.

2. When we finally gave up on these losers, they refused, yes REFUSED to stop sending and charging us for leads after we told them several times that we no longer would be using their service. I finally had to change my credit card number so that they couldn't charge it anymore.

3. They routinely sent and billed for more leads than we authorized to be sent each month.

4. They continued to try to charge us for leads even after I changed the credit card number, then have continued to send threatening emails and make threatening phone calls if we don't pay for leads they sent literally MONTHS after we discontinued their service.

Under NO circumstances would I recommend that ANYONE do business with these crooks. You literally do better going door to door than using their leads, and you won't have the aggravation of having them try to steal from you the entire time.

Would not post bad review of contractor and their project estimates are way off, beware they will give you bad info and send bad contractoros to your house. For example, when asked for how much to do a remodel Servicemagic was under 8k what is actually cost. Also their contracto they proposed did crappy work, bad dry wall, plumbing was not lined up, and the sink leaks. Also the contractor charges more than the not to exceed estimate. When I posted this info on ServiceMagic's web site they sent an email stating they could not post it. The company is a shame.

Service Magic has national web sites, but does not provide information about the service providers they represent and market. Following major damage to my home by a Service Magic contractor, and being told by the contractor who walked off the job to "Sue me"...Service Magic would not provide information about this contractor's insurer, in spite of the fact that Service Magic markets for this contractor providing information on their web site that the contractor has insurance and the expiration date of this insurance, but not the carrier...and Service Magic refuses to provide infomation about the carrier thus misrepresenting their client contractor to the public.

BEWARE of SERVICE MAGIC...they are not Consumer Friendly! Do NOT trust their referrals. SS.

I entered information about specific contractors I was looking for on the Service Magic website in hopes of being hooked up with folks who deal in that area. When the rep from Service Magic called to verify my request his connection was horrible and moreover he was exceptionally rude, condescending and abrasive. I was stunned. I can do the research to find contractors on my own and the rep's attitude resulted in my vowing not to use anyone who contacts me through my request to Service Magic - PERIOD. Warning contractors, these folks may be LOSING you business instead of increasing it.

In recent communication with Servic Magic company regarding an Installer for my shed, purchased through Betty Mills, I was given installers to contact for my service needs through Service Magic.

I engaged with Service Magic who recommended the installer, Al's Construction, and I hired them as my shed installer. That hiring took place at the beginning of November 2017.

The installation was estimated by the manufacturer, to take 2 to 3 days. Al's Construction completed the installation in 3+ weeks. See below the historical activity for the installation:

Week or October 27th 2017 Al’s Construction contacted me in response to installing my Betty Mills 10x12 shed. The following events have occurred following that telephone dialog with Al:

· The week of 11/27/2017 Al spoke to me on the telephone and verbally agreed to perform the installation of my 10x12 shed for the agreed amount of $420.00. Joe agrees to receive payment in full when the shed is built.

· Al visited the property for a site review on 11/1/2017 and he approved of the site location and reiterated his agreement to assemble the shed

· During Al’s visit, I addressed upcoming weather stating that he should begin the job on 11/3/2017 versus a previous date he suggested of 11/6/2017 due to forecasted rain on that date.

· Al agreed to begin the assembly job on 11/3/2017 and anticipated the completion of the job in 1 ½ days. He told me that he would have Joe come in on 11/3/2017 and start to dig the foundation and begin the assembly of the foundation kit.

· 11/3/2017 – Joe arrives on the job with Al, Joe begins the foundation work and AL leaves 11/2 hours into the job. Al asks me to pay him up front for the work. I agee to pay Al 50% up front and give him a check for $210.00. Al cashes that check that day . Joe does some raking of the site and attempt to level the 4 corner bricks . Joe then decides he can’t do any more work that day and leaves before 12noon, total time on the job- 2 hours, Work completed:- removal of sm all plants and insertion of 4 foundation stones( no dirt was excavated and limited work on the foundation kit work is performed. total time on the job- 2 hours

· 11/4/2017- Al shows up very tired and Joe arrives at the work site at 9:30-10:00am and Al shows up very tired. Before, Joe arrives. Al ends up leaving after 1 hour of work and Joe continues to attempt to assemble the foundation kit and prep the foundation. Joe admits to me that Al works a 3r d shift job at a metal fabrication shop in Portland, ME. Joe assures me that they will have the building up on 11/5/2017 claiming that he needs Al around to complete the foundation kit. At lunch 12:noon, Joe tells me he is going to get a sandwich downtown at and come back. Joe never returns to complete the foundation work. I call Al and ask where Joe went leaving a message. I suspect he blew me off and went on a motorcycle ride as he had hinted that to me earlier in the day when I spoke to him. Work completed: Joe does not complete the digging of the foundation, the laying of the *** barrier or the completion of the foundation frame. Hours worked 2+

11/5/2017- Al shows up around 8:30am -9:am. Al admits to me after reviewing the foundation kit assembly by Joe on the previous day, that he didn’t assemble it correctly, and Al has to reassemble the foundation frame. I ask Al if he ever got in touch with Al on 11/4, he said he called Joe a number of times but Joe didn’t call him back. I tell Al that Joe did not do any digging as we had agreed on as part of the foundation preparation. Al says that they will do the digging that day. Joe eventually shows up between 9:30 and 10:am. I restate my requirements for the foundation along with the digging. I go to the Home Dept and buy additional foundation pavers for the foundation frame. Work completed: AL and Joe dig a little dirt out of the foundation plot and finish the foundation kit, bending one beam in the process, lay the *** plastic and spread the crushed stone, add the foundation bricks, while putting the foundation frame on the bricks, neglecting to insert two important brick under the door area of the frame. They lay out the plywood floor without fastening it. I ask Al to try to use the instruction for laying out the plywood, he wants to do it another way. Al announces at 12:noon that he is unable to continue the job and he and Joe leave at 12:noon. Total hours worked: 3

· 11/6 – No work is preformed due to rain. Al does not call or follow up with me on the next day he will work.

· 11/7 Rain has stopped, no word from Al or Joe. I placed a call into Al -9:Am at [protected], 11:30am no reply from Al, no one came to work, no rain falling all morning. After noon, Al returns call, leaves voice mail, attempts to explain that he has been working multiple jobs, is tired and has had to wait due to weather delays.

· 11/10- Al informs me that Joe is no longer on the work team and weather continues to be a delay factor. He lets me know that he is hiring on Rob. He also states that he has to complete the roofing job he has been working on and won’t be able to commit to the shed before 11/13. Total time on the project, 1+ hours. Weather is clear dry and cold.

· Week of 11/10- There is a complete disconnect with Al and work. I leave a nasty VM on his cell stating that he needs to have the shed built by 11/21 .

· 11/13 Al shows up with Rob, and they begin to put down the flooring after restablishin the metal frame and foundation for the shed. The work 3 hours and decide it is going to rain and leave for the day.

· 11/14 - No work is performed on this day due to rain.

· 11/15-11/16- no work is performed on these days due to rain

· 11/17- Al shows up and Rob joins him between 9 & 9:30am. Al is basically walking around half asleep. Less than an hour goes by and Al leaves, Rob is left behind. I ask Rob where Al went, he says he went home to sleep. Rob attempts to start putting up the frame for the left side of the shed and seems unable to do it by himself. By 10:am he ***.

· Week of 11/17--- 11/17-- Al sends over Rob with his assistant, they begin to construct the side walls and front and back walls. Rob tells me that they are short on some back wood panels. I call the company and they tell me that the floor frame and foundation kit have to measure 117 inches wide, not 121 inches, see page 3 of the instructions, again Al does not read the instructions . I leave Al a voice mail explaining the delay and the mistake he made. Rob and his helper have to take the plywood floor out of the frame and adjust the frame with the walls standing. They then have to cut the plywood in order to re set it into the floor frame, a major delay of 2 hours. Rob then says he has to stop working mid day to pick up his kid who is sick at day care. Total work 5 hours

· 11/18 & 11/19 - Al shows up and Rob comes later. They continue to construct the shed working on the roof. They complain that the roof panels are not fitting, and then Al discovers that they have installed them upside down-wrong end up, they correct that mistake. They spend 4 hours in the morning putting a small roof up with the gable ends, also discovering that they have miscalculated th e center beam and are having trouble with roof panels lining up. Al requests more fastening screws claiming he lost some and wants another pound of screws, I have to go out and purchase them. Total; work performed 5 hours

· 11/20 & 21 – Al and Rob put in half days constructing the roof finally completing the roof and gables on 11/21. Al states that he will return on 11/24 to complete the job. Total hours both days, 6 to 7 hours

· 11/23- I stain the shed and it is completely stained inside and out. ( I am forced to work in freezing tempretures due to the delays)

· 11/24 – Rob and Al do not show up to work, the weather is warmer and sunny. No call comes in for Al letting me know he will not be here.

· Work is completed on the shed week of 11/24( roof has holes in it and Al states that they could not line up the beams with the roof, probably because they did not assemble the frame of the building on center originally-

· Three weeks have elapsed since the installation began.

The history clearly reveals Al's Construction's total lack of dependibility. professionalism, and capability to deliver the Service Magic commitment to quality services to its customer.

I will not be using Al's Construction again or recommend Service Magic to my friends or family in the future.

CONTRACTORS BEWARE. I am a flooring contractor and had been with Service Magic for about three years. I paid over $5000 for about 210 leads total. I had many jobs from these leads, and every one of my customer reviews were outstanding. Never had anything close to a complaint. Except one customer, who had a very small issue with his kitchen floor. The customer and I could not reach an agreement on how to solve his problem, so he complained to Service Magic. The customer then demanded $2200 to fix a tiny part of his floor, which I refused to pay. Without warning, notice, and without asking me any questions whatsoever about the job, SM fined me $500 (per my contract with SM), cancelled my account, and even threatened to report my company to the BBB and the Colorado Attorney General office. I was treated like a criminal! I wrote the head of contractor relations a letter describing my horrible experience; he has not replied.

Bottom line, fellow contractors is that Service Magic is, kind of, your boss if you use their lead program. When a problem arises, they will NOT advocate for you, even though you are the one paying their bills. They will side with the customer every time, and throw you overboard like you were a common criminal. In short, they treated me exactly the opposite of how I treat my customers--with total disrespect. DO NOT USE SERVICE MAGIC!

Avoid Service Magic’s lead program. They blatantly swindle business customers.

On May 19th we (a roofing company) authorized a $450.00 package to try out Service Magic’s lead program. After doing so, we found that the leads were not good (at all) and decided to cancel. On June 9, 2017 we called and cancelled. We were told that we had credit left that could not be refunded. We said fine, use it up; cancel us. Since that time we have been billed an additional $856.00.

On August 4, 2017 after receiving our July credit card statement we contacted Service Magic and asked for refund, which was refused. In addition to that they are trying to bill an additional $165.00 which will apparently not go through as they keep requesting updated credit card information (and are now threatening collections for).

On August 24, 2017 we called again, and re-explained that we had cancelled June 9, 2017. Not only were we refused credit, but they actually said it had been our responsibility to track the credit as of June 9th and call back after the credit was used to cancel. At no time was it related to us that we would have to re-cancel when our credit was used up. What kind of deal is that anyway? We cancelled!

We also found out that our account is still not cancelled, but on hold due to the balance due. If for some reason the owing (in their mind) charge attempt went through, we would be considered active, up and running till we cancelled again. However, they would be glad to process our cancellation once the outstanding balance is received.

Service Magic’s excuse is their computer system, which they say cannot cancel you when you apparently have a credit, or outstanding balance due. That is absurd. The reality is they refused and are still refusing to cancel our account, along with refunding our money.

We are disputing the credit card charges with the bank in hopes of getting our money back. We filed complaints with the Better Business Bureau and Attorney General of Colorado about Service Magic’s deceptive business practices. I would encourage you all to take the time and do the same. Here are the links: http://www.denver.bbb.org/; http://www.coloradoattorneygeneral.gov/ .

1. Non-refundable membership cost

2. False leads sent to you, charges applicable and non-refundable

3.Consumes lead charges from 3-4 different contractors or companies, non will be refundable

4.they call "credit back to your account" not your bank account, the account with Service Magic, the money in your bank account will never be credited it has already been charged.

5. You will be sent leads that are not in your category or leads that are old, in the meantime, you will be charged for the lead and you will call to claim a false lead or a lead that does not belong in your category, in the meantime you did pay for the false lead and the "credit" you had from the previous lead will not be used instead your "credit" just grows, in other words you will never see your "credit" decrease just increase and your bank account decrease.

6. They claim contractors nationwide are and have grown thanks to Service Magic, that these contractors will happily continue growing with ServiceMagic's service. You ask for these "happily growing contractors" information and you will notice that they will start a dodge and dance move, this "growing contractors" are a false advertising pitch that makes ServiceMagic grow.

7.You call to cancel your membership, knowing that they will keep your non-refundable membership, (which is OK, you knew that when you signed up), but, you want to cancel membership because you don't want to be paying for false leads, so you have money in your "credit" once you cancel you will not be reimbursed your credit back to your bank account. ServiceMagic will keep your money, as a matter of fact they try talking you back into their membership for free, they want to keep lynching off your bank account with false leads.

I will never ever be or do any "ANY" business with Service Magic, I feel sorry for Service Magic on how they earn their business, I hope that this helps contractors or companies looking to partnership with Service Magic, don't do it! you will come back to this page and elaborate on this post and explain your own experience.

"Service Magic" a bad business partnership, bad business conduct, unjustifiable charges, overall Service Magic will grow with bad business practices, They are the mold that grows!

Ok I my busines was going slow so I said y not try sevicemagice they say they can find u jobs which they call leads which they charge u for they take the money right out ur account so watch it first I said ok but then I notes that the leads were for other citys not like I ask then the monthly fees I dented about 450$ for I said that's it .not one lead made me money o and they charge u another fee for Makeing u a web site pulse a monthly fee for that to .look I no better now no one can help u get jobs but word of mouth .so long story short don't believe what u see they lie to get u in then charge u to get out

Hi Bob -

I am sorry to hear that you are frustrated with us. We match leads to you based off of the zip code and the type of work. If you are seeing leads in places you do not want to receive leads from we can help you adjust your coverage area to ensure you are profiled correctly. I would like to speak to you directly to discuss your concerns and see if there is anything I can help you with. You may reach me directly at 303.963.8066 or mblack[at]servicemagic.com.

Thank you,

Mandy Black

They do this to every contractor company that uses them. This is probably a bigger scam than the poor leads that are farmed out to many more contractors than they say. This is probably alos a bigger scam then the poor and invalid leads that they provide. I do carpet cleaning and they sent me a paint lead and would not refund or credit me back. They are by all means the worst at what they are supposed to do and the best at ripping people off.

Wow, I have a story for you…..I will post what I have posted on other sites and you can contact me if you have questions.

After repeated calls from Service Magic asking us to sign up for their service, I finally agreed to give it a try in January 2017. They were offering no sign up fees, the only requirement was that we have valid liability insurance. The way the service works is there is a charge for every contractor that receives a "lead" and I was told that each lead would go to three contractors in our area. Leads that were determined to be "exact match leads" were charged a much higher rate. On February 14th, we received our first and only lead and it turned out to be an "exact match". I called the customer immediately and again tried to contact him later but he never returned my calls. I called SM to report the issue and told them I did not expect to be charged. They sent the customer an e-mail and I received a reply that he had found someone else. I told SM this was not going to work for me and that I had plenty of work on my own anyway so I wanted to cancel. One week later, I was searching out various location on the web and found they had hijacked my Yahoo Local ad where we had great customer reviews dating much earlier than my January 7th sign up date. They had changed my phone number to their toll free number and changed my website link to their own. I have since found other places where I had my company registered that they had changed my original information. I could not believe this had happened. I still have not gotten the situation totally corrected. I have spent several hours on the phone with Yahoo, had to agree to pay a monthly fee so no one can get into my ad again and am still waiting for them to try to get our company customer reviews from the site SM hijacked to my paid for submission. I wonder how many other companies they do this to and they don't even know it. I suppose if you are a new company and do not have good web presence, SM may be a good match for that company but not a company who already has a good business. I am still not sure how they managed to do what they have done, can not believe it is legal and can not imagine how much business we have lost as a result

ok ok someone explain to me something here..

What the HELL does a drivers license have to do with ANYTHING. Are you worried because someone didnt renew their NATIONAL ID CARD?

Bunch of paranoid freaks.

I agree and they are a rip off...$50/lead and you have to bid against your competition. Why pay Service Magic for leads if I can get your web site on the front page of Google Guaranteed! You do not pay until I get you there. This is not pay per click. $99.00 per month unlimited leads. Please contact me at [protected] ceterap@gmail.com
www.webtrafficgurus.com

It is not a fraud. The reason all of their contractors have good reviews is the bad companies get dropped from the service. I run a maid service and I can tell you some of the big names in the business are absent from servicemagic. Its not because they dont want to be there...its because they CANT be there. They had too many bad reviews! The company REQUIRES my employees and myself to be bonded. I am required to do a due diligence investigation on my employees to protect my own business as well as my customers.

Goto Contractor talk.com to get the insite on service magic
http://www.contractortalk.com/

ServiceMagic is a fraud. I read many stories about them ripping off contractors.
I'll tell you it's just as bad for consumers.

I had a horrible experience with a contractor I hired through ServiceMagic. After I wrote a negative review, ServiceMagic called me, and I told them the same story. In spite of being 100% objective and honest in my review, they removed it from their site.

That's why all contractors have great review on ServiceMagic. They refuse to post negative reviews. It's a complete fraud. By the way, the person I hired had dozens of glowing reviews. Still, he turned out to be completely incompetent. I am absolutely sure that there were many more scathing reviews about this guy submitted by customers like me.

ServiceMagic is blatantly LYING to both consumers and contractors. It's a fraud - don't use them!

I tried to sign my business up for service magic. Before they even had my personal info. my computer and email became so clogged with spam from them I gave up on the company. Since then I have recieved numerous calls from Service Magic.
Watch your privacy settings on your computer... this company is very bad with phishing for your information, and they are persistent.
This is not what I want my business associated with.

Service Magice are crooks from the word go. They con people out of their names and sell them to contractors. Every time they do this they rip of 2 to 4 contractors.
They have ads that say they do this and that. They don't do any thing.
They send spam out by the thousands from many companies.
When the Hiolidays are over I'm going to start working on a Law Suit aganist them.
Every one should get on board and we can stop this scam.
ac

I have been using Service Magic for many years off and on. I turned off the leads in the spring because of the *lousy* lead quality. yesterday I got a new lead. this one is about the bottom of the barrel, and I strongly suspect that Service Magic pays some people to fill out request forms just to generate more bogus leads. I spent 2 hours with the live chat dude, who had been schooled in the fine art of "how not to respond directly to questions" and "how to accentuate the positive even if its a lie". any way I got absolutely nowhere with this meatball, so I asked him to send my information to management, and he had 3 or 4 reasons why that would not be a good idea. finally, I told him to do it anyway, as I had already spent about 2 hours with him. I made a copy of the live chat, for my records. next I plan on doing more of my own marketing as service magic cannot be trusted to screen calls, or operate in way that they expect of their service providers.

How many stars for Service Magic? it hasnt been worth a darn for many years. 1 star for showing up and breathing.

Scottsdale Arizona

As a customer of SM I think it`s a rip off. Once I also heard from a couple of people who have worked at my house how the system works I can see how it`s a rip off for contractors also. One contractor kept calling and calling and I later found out these guys just want this lead fee or something. I felt bad for the guy bcz SM completely led him astray about what I needed. They led a whole bunch of contractors wrong for a project I needed as a disabled person. The person at SM had no idea what the hell he was doing but tried to be the biggest arrogant person and belittle me like I didn`t know what I needed and I was the person asking for it. I knew EXACTLY what I needed and he was the idiot. After transfering me to 4 people I just hung up. I also learned that certain colored stars I think, in the customer rating section mean your commenting as an outsider(like a friend or family of the business) or your a legitimate cust. commenting. That make a huge diff. You could have your friends or yourself using a false name and email address, commenting what a great comp. they are and great cust. svc. they have. I had a landscape comp. come and theyhad no idea what they were doing. NONE AT ALL! After the boss left the workers told me this was par for the course for this business. They just fly by the seat of there pants at every job. The crew also didn`t understand why they got so much work bcz no one really knows what there doing. However, the guy that comes out is the HUGEST BSer, LIER and pumps you up full of great info. about there comp. and how informed they all are and educated in specific areas, yet when I would ask diff. workers or this guy who was part owner a specific question no one had an answer. They were also doiing landscaping work. My yard looked like ### AND TEHM SOME when they got done. They actually showed up with only part of the equip. they needed and didn`t know what to do. They had no idea they were doing landscape work. They had no idea were the sprinkler heads were suppose to go. I asked if they were suppose to follow a drawing? The workers said, nope, we just guess! They had no idea I had 20 plus plants to plant, underground existing wire not to chop up which ended up getting chopped up and took 2 weeks to fix and chopped my yard up more instead of fixing it theminute they cut it. I could go on but it just makes me mad. They want the other 1/2 of there payment but, the sprinkler heads are crooked and the rest of the work where they ruined areas that weren`t worked on but were disturbed by there hack work, still aren`t put back together and fix the existing landscape work they ruined. This is just a horror job. I was going to have them plow snow this winter but I`m fearful there snow plow driver will take out the fence along my driveway, or all the shrubs along the driveway or smash into my vehicle. Then they`ll have some lame excuse to try and get out of it.
I did go to one of the owners Facebooks page and look at some of his content. Had I done that before I hired him there is no way absolutely no way I would have hired it. He is a severe drunk and a grose pig. No wonder he couldn`t remember anything I told him, he was probably coming off of a big drunk every morning. He had nasty videos I would never ever post on any web page ever. I have learned my lesson. Search more than just the other cust. comments. Then you`ll get to learn more about who your really dealing with. Thank God I never let him in my house. I am young and feel he may have tried to sexuallytried to take advantage of me. Even his business emails were a bit sketchy when I would email him a quick question. Folks do good research when hiring someone, especially is your home alone and a female. Now I don`t know where to go to, to find to loyal, trustworthy, hardworking and good trades people to work on my house. Karen, Twin Cities, MN

Jerry, you're wrong. They're dishonest thieving ###. I won't bother to go into detail. That's all anyone needs to know about ServiceMagic.

this company is a sales driven company, all they care about is contractors money, im sure you could save more money if you got someone to design you a webpage and then call the major search engines and see how mcuh it is to be at the top of the list will more than likely save you time, money, and your sanity

I disagree strongly with this post. We have been a Servicemagic referred contractor for well over 5 years. Yes, sometimes we do not get the job because another company got to the client first or the client went with someone cheaper. But, we understood that as a possibility right up front.
They DO check to be sure that our licensing, bonds, etc are in force every year.
If the lead turns out to be not qualified, they have always credited us for them. A very few have been in the gray area and, again, we understand this is a possibility ( Some "clients" are just fishing to see how the system works, etc)
Servicemagic is an excellent referral source, if you act on the referral as soon as it comes in. We are fortunate that we have a full time office manager that can jump on the leads. We get a Fax, an email and a phone call with every lead.

You don’t need Service Magic! Their verification system and customer ratings are joke. I’ve seen scam companies listed on their website with 100% positive rating. It’s all about money. Stay away, relay on your intuition, always ask and check references. If your project is large ask the contractor to show you recently completed projects and talk to their customers in person. Service Magic does not care about you. What they care about is money!

This Service Magic Company had charged my credit card even though I didn't have a signed contract with them. I didn't complete any work on their behalf.
I will fully support a class action suit against this company.