HomeAdvisor
Reviews and Complaints

Contracted thru Home Advisor. Have spent $7796.00 on remodeling my rent house at 545 E. Prospect St., Fayetteville, AR 72701. I have no cost of materiel receipts for these expenditures. I have several sheets of paper labelled "Invoice" which lists the work supposedly done and a line total. Contractor quit, did not notify me of a problem and did not return my phone call. Work is not finished. Work that is done is not satisfactory and it will cost me money to complete the job.

I want a refund. If I don't get satisfaction, I am prepared to go to court.

Stephen M Chapman III
20955 S Hwy 71
Winslow, AR 72959

Ok, first complaint..I called to complain and asked for callback. Call back came as message was that something went wrong with the call back. Then I called again and the company was closed for the day.

Ok, now the reason for my complaint. Was looking to have our kitchen cabinets repainted. Put in all information per the website. Was given a price range for costs in my general area. Was about 800.00 low and 2000.00 high. Based on over 8, 000 projects!

Invited the contractor for a home visit. Great guy, very knowledgable. His web site had great reviews. When his proposal came in a few days later, it was double the price of the mid range amount per Home Advisor. And, for us, not realistic at this time. My complaint is, why lowball on your website and then create an uncomfortable situation for both contractor and client. We would have never had a contractor out, wasted everyones time had we known the actual "real cost". His cost, 3200.00 for external painting of cabinets alone. I felt mislead. Or, your method of estimating on the front end is very flawed.

If you want to contact me, I would be happy to communicate with you again. In the mean time, I have unsubscribed from your services.

Jim Sauter . [protected]@gmail.com

You sent me to Tidalwave Painters.
Devon Price owner came into my home and gave me a quote for a total job of drywalling, painting, and removing our hardwood floor and replace with tile and baseboards and quarter round. The job started out horrible, he sent two guys who started the job then a couple days later brought in two women who were just learning and this made my wife very mad. Then the painters came in two weeks later and complained to their boss the drywalling was horrible and they had to redo almost the whole drywalling before they could even paint. The following week Devon Price called me and said he could no longer do anymore work after I paid him 8400.00 to do the whole job. He did send me a check for 1560.00 for not doing the flooring which I pulled up the flooring myself and didn't get paid for that plus the painters accidentally broke two lamps which were 199 each. Now we are stressed to tears and are having trouble finding someone else to finish their disaster. We are now at six weeks after this all began and they probably did maybe about 3000.00 dollars of work and that's being kind. This company should not be allowed to do this to anyone else
Thank You. Bruce Bryant

08/07/19 Jerry Bell w/Belcom Communications came out to look at our phone system. Looked at the system pulled fuse said it was good and the system is bad. We agreed for new system $3500 but he asked for $1500 deposit without an estimate which we didn't agree to. It just didn't feel right. We told him to send us an estimate and we will provide a deposit. After he left we went out to the panel and went to pull the fuse but it was now missing. We put a new one in and our system works fine. Definitely question his business ethics and character..

Contracted with Fence of Steele, Jeremy Steele, 682-428-9938, for $900 on March 5, 2019. Main purpose was to trim trees to get more sunlight so my grass could grow. He did a very incomplete job so I called him to return which he did on March 7th. I asked him specifically to trim a branch overlooking the pool and a tree in the very back that was blocking the sun. Once I paid him what I owed him he probably left shortly after I left not completing what I asked him to complete. He told told me he had to leave town to address a personal situation and I was able to contact him around 2 weeks later to address my complaints. He told me he would come by the following week to finish the job but after he never came by. I followed up the next week and he said he was still working on his personal situation but would get back in touch with me once he resolved his personal situation. After several follow up calls with call with him not call back I am filing a complaint on Jeremy. I would recommend to not pay him until the job had been completed to your satisfaction.

I have informed HomeAdvisor of Contractor Shamrock Chimney, listing a phony business address on their site, multiple times, but they do not care.
The Phony listing is still up on the HomeAdvisor website.
Consumers are being duped but HomeAdvisor does nothing about it !
The company is listed in Middletown, CT, but they are not located anywhere in the State of Connecticut.
This is what they are listing;
Shamrock Chimney
11 Silver Street
Middletown, CT 06457

HomeAdvisor's credibility is shot.

I got a lot of calls from Sears Home Improvement, Sears Home Service and some local contractors by last Thursday. Some of local contract companies left messages that they want make an appointment to install central air system in my house. I don't need to install that system now and never asked to someone to do.

I called to local contractor who left messages, and tell them it is not my request. They told me this request is from HomeAdvisor and they gave to them my private information (including some fakes). Even my request is fake, they need pay to HomeAdvisor and they already got some complains from other victim people like me.

Important thing is I have not contact to HomeAdvisor. They got peoples information somehow(maybe bought the list from others) then use it for fake jobs for contractors and harassing people.

We got the name of a handyman from the Home Advisor site. His name is Michael Fennell of Port Orange Florida. He was supposed to show up and didn't but finally showed up late in the dark on 11-23-18. He was supposed to install a bathroom fan (replace broken one). We bought the fan and he had no idea what he was doing. My husband had to tell him what to do. He spent 10 minutes doing almost nothing. Charged $150! Supposedly he has a flat rate of $150 for 2 1/2 hours work and was supposed to come back in the daytime to do a couple more small projects included in the price. He never showed up or called. I usually check criminal records but didn't in this case since he's supposed to be background checked! When I did look him up after the fact, he has a lengthy record and it's not for minor offenses! We are outraged that you recommend this criminal and we allowed him into our home! We also threw away $150! Your pre-checks obviously aren't very thorough.

Pat & Charlie Moore
Edgewater Florida

this mark computer repair i sign up with homeadvisor month ago and when i sign up they told is membership fee and is no obligation to cancel anytime on the phone so after 2 days i call ed to cancel but they hang up on me and trying to gave me a credit of 100 dollars to try it again and after one week i called back to cancel the membership they told no refund so i called my credit card company to dispute the amount so homeadvisor send me to collection instead of reply back to the dispute i did thru my credit card company even i didn't sign any paper

Enrolled with Home Advisor effective 8/30/2018 - annual fee of $347.98 deducted from our account. We Requested only Alarm and Camera Job leads . During a two week period we were billed an additional $518.68 for leads, of the $518.68 only two of the leads were for Alarm and/or Camera jobs. The billing for those two was $33.75 leaving a balance of $484.93 for job leads in field/area not requesting. We have requested our account closed with them. Emailed Home Advisor several times to correct the issue, no response. We have since closed our credit card so Home Advisor would not continue to charge our credit card. Spent over an hour on the phone 9/28/2018 with one of the supervisors from Home Advisor, who acknowledge we were billed in error, but that Home Advisor would NOT refund us for their error of charging us for Lead Types we had not requested We have requested a refund of our money several times, but as of today we have not received any refunds for their errors.

Recently I inquired about how Home Advisor worked for professionals. Miles got in touch with me and answered my questions. At that time I decided it wouldn't be a good fit for our company and I told Miles that. He wouldn't take no for an answer. Since then I have been getting harassing emails from him. It's scary that he also has access to all of my contact information including my address. I've politely asked him to remove my information, I've been unsubscribing to their emails and for some reason I still get lots of emails for leads and from Miles as well. See email below. He crossed the line. I have stopped answered my phone for him but never hung up on him. He no longer leaves voicemails but will call a couple times in a row a few times a day.

DO NOT USE HomeAdvisor PRO. They lie and help themselves to your money. We signed up for this service in February. We were sold by a girl named Olivia, we were under the impression we would be working directly with her.

We were surprised when we were directed to an 800 number where we were on hold for an HOUR and fifteen minutes before talking to a person about the charges on our account. Olivia had told us we would only receive leads from verified homeowners and the cost was normally $60 dependant on the service.

We set up our account and the leads we received were not real. We had numbers that were wrong, services we didn't offer, and locations we didn't reach. We even had a lead, that when Googled, was DEAD. The leads were also $100+!

We tried to cancel after a month and the guy said he'd give us a refund and give us five free leads. He told us they were starting a new "opportunity" service where we only accept the leads we're interested in and are charged when the homeowner accepts the match. We thought it sounded a bit better so we stuck it out.

We just discovered our card has been charged for leads we didn't even get! I called customer service and this "lovely" gal named Brandi Prett told us she was the supervisor and as high as we could go. She kept interrupting me and wouldn't listen to a thing I said when I tried to explain that we shouldn't have had our card charged. She kept saying they don't refund leads and they don't guarantee them and we should know that. She told us if we didn't want to be charged we should turn our leads off. They have been off for months! She refused to do anything even when we said we wanted to close our account.

We've started disputes with our credit card company and will be looking into all avenues to prevent this corrupt business from stealing from any other small business owners.

HI there,
I would like to cancel my account because its totally scam. You guys charging for nothing just for sending me info. WHY?
At the beginning you didn't tell me that gonna be charges for every lead. I don't wanna pay all those leads below..
04/28/2018 - $92.45
04/29/2018 - $61.63
04/29/2018 - $92.45
04/30/2018 -$41.11
05/02/2018 -$92.44
05/03/2018 -$61.63
05/11/2018 - $61.67
05/14/2018 -$41.11
05/15/2017 - $61.63 Those charges just for leads that we didn't even completed. PLEASE cancel my account immediately. My account has to be zero balance. If i do have something to pay just send me an invoice. I am DONE.

Alex family painting, LLC
My account # is [protected]

What a joke and a rip off. The salesman called me over and over and kept saying how they were owned by Angies List and totally legit. I see the complaint over and over. They take your $347 and tell you if you get a lead you have the option take it or call and set up appointment. What they don't tell you is that you are charged for every lead they give you even if it is an answering machine and no one calls back. They also said they would send random complimentary leads. Man was I surprised at how lame their leads were. The first four I received I thought were complimentary I gave them a call to see the quality of lead. Got an answering machine on all of them and no calls back. Then I find out that I am charged average of $50 each for these dead leads. I understand there is no guarantee of a lead but this is not what they advertise they told me I would not be charged for dead leads where I don't reach anyone. Ripoff then after 72hours they wont give your $347 back. Huge scam don't get ripped off by this service huge ripoff. Never ever again. I am thinking of cancelling my Angies List account as well because they were so dishonest.

very smart, but dishonest. if you keep going that way, you will lose all of your customers.
once you've got a problem, they will find a point in their policies that will be surely against you. Even if they don't have it there, they will make it up and change their rules. It's easy for them, they don't honor anything. Customers are no right and have no opinions when it comes to issues with HomeAdvisor. Oh god, what a terrible place.

Home Advisor is a complete scam for contractors. They only care about their contractors paying them, whether the lead is good or not. I have received exceptionally more bad leads than good, or even valid. Because they don't verify their customers. Overall, I think it's the worst lead based service out there based on how many false and bogus leads they have no problem sending, and charging the contractor for. And the vast majority of them are NOT cheap. They range anywhere from $15-$120! The contractor does not get a say whether or not, he or she would like to accept the lead. This results in bad leads coming through all the time that the contractor get's stuck paying for. Whether the customer did not input valid information, purposeful or otherwise, another business is scouting out the competition, or the customer is simply just inebriated on a Saturday night playing around with internet, and consequently, contractor's pocket books. It's a long, painful process to get refunded that only sometimes works if you sit on hold for 30 minutes waiting to scream at them after being escalated to a supervisor. And the automated system they have in place that is supposed to make it easier, simply doesn't work. None of this matters to their greedy business model. Because of this, they can't offer the cream of the crop in contractors, but just unsuspecting start up company's. Once a company gets a good reputation, and has been in business for a while, there is no sense in letting Home Advisor steal from your bottom line any longer. Obviously, there is an exception to this rule because I have been in business for 10 years with NO bad reviews and have been involved off and on with Home Advisor. But today was my final straw and I will no longer be offering them access to my stellar business practice and quality of work. As many other smart, reputable businesses have done in the past. This makes Home Advisor almost as bad for homeowners as contractors. Because the homeowner is not getting well established, excellent contractors to choose from in most cases. This is also contrary to how Home Advisor tries to market itself. But in truth, Angie's List has much better quality contractors available. As well as other lead based services. I would not recommend any homeowner, or contractor utilize Home Advisor. All you have to do is look on the web for reviews, or their BBB complaints to see that the vast majority of people agree. They are littered with complaints and bad reviews. I would not be able to stay in business like that, why can Home Advisor?

My firm did business with home advisor over a year ago to a horrific business experience and false charges for non legitimate leads. Like painters looking for work not a job lead for my painting firm needless to say after horrible wrangling with them they issued me some credits.

After over a year knew this was not working out too much money for nothing. Took forever to get the crooks to cancel but finally they did; but recharged me for 380.00 for every hard fought credit and threatened collection if I did not pay.

Paid the crooks and then blocked credit card Now some horribly pushy aggressive salesperson is continually calling my registered do not c all cell phone to try to get me to re-up and give a credit card AND NEW SCAM TRYING TO ALSO CHARGE A SIGN UP FEE INCREDIBLE

Why they are in business and not shut down by the FTC is a real question. This is not to say the contractors relying on this co. for business are bad. THIS IS JUST A REALLY BAD OPERATOR AND I URGE ALL CONTRACTORS TO BOYCOTT THEM. Try yelp if you are truly good you will get biz.

I am a roofing contractor who was asked to start working with Home Advisor Pro as one of their preferred roofing contractors. One week later and I owe Home Advisor Pro $550-650. I asked the sales lady not to proceed with our account, when there was a problem with our company address listing. Then she calls me back from her personal cell phone with the caller ID blocked, so she would not be recorded misleading me into their scam. She then signs me up after I told her not to and we start getting leads before I even knew we signed up. Plus the three leads; which cost about $70 each, on top of the $350 yearly subscription, turned out to be a waste of our time. No contractor should use this service; unless that contractor already charges too much for their services.

HomeAdvisor, formerly ServiceMagic WASTED MY MONEY. I am a contractor and signed up with them a couple months ago, only to find that most my time was being spent submitting "Credit Requests" for bogus leads they charged me for, instead of me going out and servicing clients.

After submitting "credit requests" for a number of bogus lead, they did not want to refund my money. I fought with them for a whole month and they came up with reasons as to why they weren't refunding my money. After I disputed this with my credit card company, they now sent it to collections!

In my opinion, HomeAdvisor is a HORRIBLE SERVICE. It was nothing but a money pit for me, NEVER AGAIN.

I used this service several years ago when it was still called Service Magic and had very good luck. I recently used them again and was inundated with calls and emails weeks afterwards form businesses not related to Home Advisor. I have been literally harassed by these calls and emails. I am very angry and upset as I specifically requested they not give out my personal information. It is unfortunate that what was a decent company would do this they have lost me as a customer I am telling everyone I know not to use this service.