HomeAdvisor
Reviews and Complaints

They keep trying to run my credit card for leads I do not think it is in any business best interest to do business with this company. They lied to me and several of my customers and people in my network of people who did business with them. Then they tried to send it to collections. Getting robbed by this company was one the things ever I was unable to pay my bills and had to ask friends for help my wife and myself are disabled veterans.

I hired & scheduled the work, I took the day off and waited they where no show no call, then that night they took my money out of my account for more than agreed over $500 I have tried to talk to them 4 or 5 times each time I was on hold for almost an hour then every time when they found out what I was calling about they hung up
How can they expect to stay in business?! I wish I had done my homework

On August 13th called 1-567-205-3672 to book a service. Spoke with Stephanie who took the info on the job and gave me a quote. Since this is a prepaid service I had to give cc info. I was told that I was on a secure line before giving the info. I received a confirmation #13735834 of the booking.

I checked my credit card 2 days later and there was a charge from a clothing website which I had never heard of. I called HomeAdvisors hq and no one answered the phone. So I contacted my credit card company on the 16th and while I was filing a dispute some one had ordered door dash. My card was canceled.

I called 303-963-7200 the headquarters on the 17th and got the automated service and left voice messages for Kathy Hicks and 3 others and no one returned my call.

I contacted HomeAdvisors customer service 567-205-3672 on the 17th and spoke with Jenna and asked for a manager and she transferred me to an automated system where I left a message for a returned call. Ivy called me back and said that some one would be calling back within 24 hours and I have yet to hear from anyone.

HomeAdvisors is the only company that I used the card with other than a monthly streaming service. I contacted PayPal and the company ROMWE.com and neither was ably to provide me with information on who used me cc.

I will never use this service again nor would I recommend them. Horrible customer service and cc information is at risk.

I noticed a charge of $78.00 on my credit card for July 25 but I did not receive any services for that month.

My name is Melinda Craft please email me at [protected]@yahoo.com
if you need anymore information or to contact me

Thank you for your time.

For years you keep trying sell us leads even after nicely explaing that this does not fit our business model.
Now Christian christian.r.[protected]@homeadvisor.com called last night after hours and we paid our answering service to send message to our on call Tech.
This is inappropriate and I want to know what will be done about this ongoing issue, no means no.
Sinserely
[protected]@modernpi.com

I scheduled, booked, and paid in advance to HomeAdvisor Booking Service Department to have the following work done.
1. Install new outdoor window screens for 20 windows.
2. Repair the outside window frame
3. Install a deadbolt lock on a door.
Booking ID: [protected] Amt Paid: $847.47
The appointment was scheduled for July 20, 2020 at 7 am. Nobody showed up to do the work. I then made 3 attempt to contact a HomeAdvisor representative. The first number [protected] was provided with my project information, when I called all I got was a quick message "Thank you for your call" then it hangs up. I dialed the number 3 times and same result. I then called another number I found on their Contact Us page [protected], the person I spoke to on the phone could not help because the Project was managed by HomeAdvisor Booking Service. She gave me a number to call [protected]. I called and after 30 minutes of waiting a person answer and asked me so basic questions and then hung up. I then called the number again waiting another 30 minutes finally got an automated message "We are sorry we could not find an available agent to speak to you at this time, please contact us help. homeadvisor.com then hung up. Because I can not get in touch with an Agent you can resolve this matter I have no choice but to escalate this until it is resolved.

On 7/8/20, I submitted a request to have an exterior door repaired. I submitted a payment of $201 as requested. Later that day I received notice that no contractor in my area was available so I submitted a Cancellation Notice and requested a full refund. I received no response from homeadvisor.com! I have called their Customer Service but got no answer! I conducted a Live Chat and was provided an email address of [protected]@book.homeadivsor.com that was not a working email! I simply want a refund!

To hom it may concern this is the worst experience I ever had with a professional company you sent me three handymen in three weeks time and the job still haven't got done the first handaman came and told me he was book up and to make another appointment for him to come in 3or 4 days I call u guys and told you what happened you told me that you would send me another handyman and you did he came did not have the right tools for the job I went and bought every tool he needed and he steel didn't get nothing done he mand a bigger problem in my backyard with the cement he left I haven't heard from him I been calling him but no answer I want my money back in my account and for u guys to send someone out here to fix the problem the he made you sent someone ouy to day that I did not ask for and charge my bank account again return my money before I get my lawyer involved thank you. Glenda allen 678/558/6856

I'm filing a major complaint against a Antonio Simpson of All Around Maintenance.. First off, he contacted me after I was seeking help with a plumbing issue saying he could fix it which was great. He comes over and says its a $50 fee to check things. All he did was open the bathroom door and said its a city drainage issue. He then requested the $50 from my mother and during times like these money can't be wasted. We contacted the city and they came and did a flush of the sewer which did not resolve our issue and in fact one of the city workers stated that it was a issue on our side. I called him back over and he didnt even have the proper tools to fix the issue.

1. He asked for gloves be cause he "forgot his."
2. Used my toilet snake because he didnt have one, and then said he needed to go to home depot and buy one for $37 which he expected me
to pay for.
3. Watched as my toilet overflowed and flooded my bathroom floor and left it that way saying he would come back the next day.

We had to contatc Roto Rooter to come out and fix the issue for us.
We are not satisfied nor will we be satisfied until.
A. I have my funds reimbursed to me
B. He's no longer allowed to scam other people out of their money.

Until this is resolved we will do everything possible to publicly highlight his lack of professionaism and lack of accountability and honesty and to also highlight Homeadvisors apparent disregard for customers being provided proper service and negligence to verify the validity of these peoples certifications.

Your web site said they would need two hours to fix my plumbing problem. It only took him one hour to fix the troubling, yet I was charged the full &113.00 that you said was for 2 hours. If I had gone to any plumber in town that hour would have only coast me $85.00. Could you please explain to me why I was charged for the full 2 hours he was here at 7:30, not the 9:00 that it was scheduled for and out for hereby 8:30. Just not understanding? K

my ph number is [protected] feel free to call me.I believed he took 'advantage of me, cause I am an old man could n't understand him' He try to share me 1000 dollar's for a building inspector.City doe's for free. You may not believe me but i am an old man and veteran' Milwaukee wis. 53214

I requested a load of fill dirt be delivered to my home. They charged me $300.00. After three weeks a contractor called me find out if I needed someone to do landscaping. I cancelled the request Feb 20, 2020 and Homeadvisor said they would credit me for the next service I request. I don't need any other services, So they should put the money back on my credit card as no service was performed.

I contacted Homeadvisor for a yard cleanup project. I had to cancel because of a power line dispute. Homeadisor charged my credit card, I want that charge cancelled and my credit card rein versed.

As a new business I was contacted by Home Advisor to send me leads for a fee. Sounds great huh? Not knowing they send the same lead to a dozen people.I agreed that could charge $300 to my credit card which would be used for leads that started at $15. Once that was gone that was it. I in the mean time got new cards from my bank. The $399 was used up on worthkess leads. They tried to unauthorized bill my credit card. Thankfully it was no longer active. They now say I owe $700 for leads they sent me. What a scam!

This company is a complete scam. They get you hooked with there fast talikng sales reps. We were verbaly told we would not be charged unless we got the lead. All we ever got was hundreds of dollars charged to our bank account for bogus leads, never once did we speak to a customer. Once we tried to reach out to our sales rep he actually blocked our number. We called the 1 800# and spent well over 1 hour just on hold i guess they where hoping we would get frustrated and hang up. The worst customer service i have ever experienced.

I made appointment for a locksmith for a monday since I am off that day I prepaid the full amount of service so I could make sure someone would be there that day. Instead I get a text say ing due to a pro call off that they were going to set it for the next day one sending me a text was rude someone should have called me they did not! Folks to me this was unacceptable I paid ahead of time for the service ahead of time for that monday thats what I should get. I did this I am not off the rest of the week so it would be ext monday before o could have them come again. I did text this back and let them know got no response. I email them with all the same info I put here I got email back saying the same thing the text said again it show they really did not listen. So I called them and at first the agent said said the same after I explain the whole again over the phone I ask for a supervisor had to wait 20 mins to him he said he was going to call around to try get a another person to come still waiting on call said they would call in a few hrs I stress that I expect service that day if not then I expect service asap for for free or at least half cost since there guarantee would mean a whole lot. I am most upset about sending a text rather than calling me when and if I get service will update or if have to get a refund and go somewhere else I will update on that to for now I would not use there new guarantee service it is a totally does not work and is a lie 11/11/2019 date time 10 amm

Called Home Advisors for stamped concrete patio power washing and sealing job. Home Advisors charged my credit card $343.00 dollars and sent Pro's to my house to do the job. When they arrived they had no equipment or sealer. Both parties thought the other would supply needed tools and sealer. They left and job was not done. Now I need to have have charges returned to my card.
Steven Viera - charged to American Express Card
[protected]/[protected]@yahoo.com
Booked by Laura from home advisor for Wed. 23 Oct. 2019 @ 1:00pm/ outdoor cleaning.

From Latrobe, PA on Oct 10, 2019.

I booked and paid for house cleaning service plan (once a week) with HomeAdvisor. My so called "pro" was a no-show this morning at 08:30 am. I called the Customer support line at 9 am and was transferred to a call center. Promised that my pro was on the way and was having trouble finding the address. A contact number in NJ was given ( I am in southwestern PA). I had no choice but to cancel my much needed cleaning and ask for a refund.
My first experience with Home Advisor was extremely disappointing. I sincerely hope that I can get my money back.

The person on the phone was very RUDE! And she only gave me TWO references with no other information. I asked for persons name and phone number and never got it. And I had to prepay with no information. Disgraceful. Instead of spending money on all those ads, the should focus on customer satisfaction!. Horrible service. I would never recommend it!

On 09/23/2019 I used the HomeAdvisor website. The website requires my personal data to just ASK A QUESTION. I asked about Air Duct Cleaning companies in my area. Right after that, I started receiving a lot of phone calls from companies that have nothing to do with my request. As well as spam emails. Do not provide them your information. Besides that, all the companies they recommend have to pay to HomeAdvisor. So, who do think should swallow that price?