Garage Magic
Reviews and Complaints

Garage Magic Inc is the real deal, folks! They sent someone over to my place in ***, *** to give me a quote. The person who did the installation, ***, did a bang-up job. They were super professional and got the job done in no time. I gotta say, I'm impressed. Thanks a bunch, Garage Magic Inc!

This company is a scam and they don't answer or return phone calls. I've been waiting for 4 months for them to finish their contract or give me back my deposit.

The work Garage Magic did on my 2 car garage was really great! The team made it a seamless and enjoyable experience from start to finish. I am truly happy and satisfied with the final product, looking forward to doing business with them again.

Garage Magic did what they said they would do. The sales rep was great and the install team did good. It took a bit longer 'cause my garage floor had lotsa cracks they had to seal and smooth out. All in all, I'm happy with what I bought and the quality of the work.

Although there were some problems with scheduling, it was totally worth the wait to find the right person to do an amazing job. *** was awesome from the first visit to the completion of the job. *** was the one who installed my floor and he was also great. The floor looks beautiful and he was a delight to work with. He told me what to expect and kept his promises. All in all, I would definitely recommend their product.

I'm really disappointed with Garage Magic Inc. They made a lot of promises, but they haven't followed through. I'm giving them one more chance to finish the project before I complain to the ComplaintsBoard.com. They've canceled three times already. Today, they said they don't have the product I ordered and paid for three months ago. Last week, they blamed it on COVID. But last week, they had my product. Today, when they were loading the truck, they suddenly realized they didn't have it. It's really frustrating and confusing. After reading Breann's comment from April 15, I'm even more worried about this company. I'll let you know if they actually do what they promised and install the premium concrete flooring in my garage. They better do it now!

They ain't a good company! If I could give 'em zero stars, I would. I don't like writin' bad reviews, but this company don't deserve a good one. They mess you 'round, take your money, and don't fix their mistakes. I've been dealin' with 'em for over 8 months tryin' to get my floor done, fixed, and fixed again! The first time they did my floor, it looked awful and messed up my equipment at my business. They made false promises, we've scheduled and rescheduled, but when the appointment comes, they ain't got nobody to do the work or the stuff they need ain't in. They always use the excuse of not havin' enough product! I strongly suggest not callin' 'em. Do your research and find a good company! *** is top-notch. I help run a small business, and I know how important it is to make customers happy. But with them, I never felt like they cared 'bout how we felt. They only seem to care 'bout makin' money - once they got your money, they don't care 'bout the warranty they talk about.

I hired Garage Magic for a garage floor epoxy-like coating. The sales rep was great and made sure everything would go smoothly. 4 weeks later on the day of installation, the crew was over an hour late. When they finally arrived, they didn't have the right information about what needed to be done. There was also a big difference in when I could put my items back in the garage. They said 24 hours, but that was wrong. They promised that I could check the work before applying the final sealant coat, but they didn't do that. They sealed in two obvious errors in the coating. They told me that if it really bothered me, I could have someone else fix it in the future. I called to talk to a manager the next day, but they had the installer call me instead. The installer said he would come back at 6 PM to fix the work, but he didn't return until 9:30 PM. He worked until 12:30 AM, which caused complaints from my neighbors because of the noise. It's disappointing that they tried to fix the work and it still shows obvious errors. I don't trust them to do anything else to try to fix it because I'm afraid it will only get worse. I didn't hear back from a manager despite calling and emailing multiple times over several days. I only received contact once a negative review was posted. The manager wasn't polite and argued about the situation. Now, if I want to remove or repair the coating, I would need at least another week off work and a storage area for my garage contents. I spent a lot of money and now I'm stuck with a ruined garage floor. I wouldn't recommend this business to anyone! The work is poor, the communication is poor, and the customer service is absolutely poor.

After 10 chances for Garage Magic Inc to fix their major failure and honor their warranty, I've completely lost trust in them. I demanded a full refund because they left a disastrous mess on my garage floor and refused to properly remove their failed product. The warranty guy came for just 2 hours on the 10th day and didn't even finish ripping out their mess. What a joke! Their 21-year warranty is worthless, and I doubt they'll last another year. My garage floor has been a construction zone since mid-June, and yesterday was the final straw when they completely disregarded their warranty. They have constant issues with their workers, product failures, and they often show up without the right equipment or missing parts. They've stood me up and failed to communicate five times. They have no pride or integrity. Not only did they leave my floor in a disastrous state, but I also had to replace two expensive car mats, deal with glue on my garage door and ruined insulation, repaint my walls three times, move heavy items in and out of my garage for three months while they worked, leave my car outside, and deal with glue and stains on my newly sealed driveway. On top of all that, I had to give $100 each to two of their guys who finally showed up after five previous no-shows. I wish I could show you a picture of the mess they left behind. I've been doing remodeling projects for 35 years, and I've never had such a nightmare experience. I'm not sure what to do now because hiring another company to clean up their mess will cost me thousands of hard-earned dollars. In short, this company is a scam.

This company, Garage Magic Inc, is a total scam. I've been trying to reach out to *** and ***, as well as *** and ***, through calls and emails for the past 10 months. I hired Garage Magic to do the *** coating on my floors. They asked for half payment upfront and the rest on the day of completion, which seemed normal, so I agreed. However, after they finished, there were so many *** visible. I called the office and the *** assured me they would take care of it. She asked me to send photos, which I did, and then asked for the final payment. I paid, thinking they would come back to fix the ***. But nope, two weeks later, when I called for an update, they said it had to go through the warranty department. And that's when they stopped answering the ***. Every call went straight to voicemail. After six months, someone named *** finally answered and said they had employee problems. They promised to send out a manager named *** who agreed it was a terrible job. But then we lost contact again for about a month. I called again, and they sent out another manager named *** who also agreed the work was unacceptable. He offered a partial refund to save on time, materials, and labor expenses. But once again, all communication stopped. I called the main office and spoke to ***, then talked to ***, who was supposed to talk to the *** "***". But even after ten long months, "***", the owner, and *** and *** from the main office won't return my emails or phone calls. I strongly advise against using this company. Their customer service and quality are nonexistent at Garage Magic Inc. I will post this review on Yelp and *** so that everyone can see and be cautious before giving them your hard-earned money at Garage Magic Inc.

We had Garage Magic do our patio in 2020 and now it is peeling as well as the lines are coming through. I can not get them to respond as they are no longer in Colorado and will not give me any information on Warranty. I have reached out through [protected]@garagemagic.com and all I get is they no longer do work in Colorado and I need to contact another company.

I signed a contract on 6.25.22 to change the flooring on my patio with a special coating. They charged me $2200, and I paid $1100 upfront. The rest was to be paid at the end of the job. The job was supposed to start on 7.25.22. This guy named *** arrived around 8am to begin the work. However, he didn't have the right equipment, so he stopped around 2pm and said he would come back the next day. *** did return and finished the job. They told me not to walk on the floor for 24 to 48 hours. But when I tried to open the door, the flooring material had been sealed and peeled off. I contacted *** and he told me to take a picture and send it to him. He came and checked the door, and said he would come back to fix the problem. I've called him, left messages, and even emailed the company, but no one has come to fix the problem.

Garage Magic came to our house on Aug 12 for a quote. We paid our deposit and scheduled the work for September 14. The night before the work was supposed to start, they told us that the installer couldn't do it because of a family emergency. Garage Magic wanted to reschedule us for a month later, making it a total of 2 months to start the job. We said no and asked for a refund. A week later, I called to check on the refund and they gave me the runaround. They said they would look into it and call me later that day. Another week passed and I asked for a supervisor. They told me that my refund had been processed. It's been almost a month now and still no refund. I called and each time they said I would get a call back, but it never happens. It shouldn't be this hard to get a refund for a job that was NEVER done and cancelled by the installer.

We started the usual contractor process on 5/12/2022. Everything seemed fine, so we checked the ComplaintsBoard.com before hiring Garage Magic for the job. I paid the deposit of $1,000 on 5/28/2022, with an installation date set for 10/12/2022. I didn't hear anything from them, so I asked if they were ready to go on 10/5/2022. They sent me a booking appointment for 10/12/2022. The night before the job, I received a call from ***, the sales rep, who told me that their scheduler had quit that day and the materials for my installation had not been ordered. They then asked me what color we had chosen. We had to make another appointment for the color choice, and they scheduled us for a month later, on 11/11/2022. The day before, they informed me that they couldn't install because their crews were sick. I checked the ComplaintsBoard.com and saw that there were recent reports of similar stories. I lost confidence that they could complete my job, so I asked for my deposit back on 11/10/2022. I tried calling the main number and the salesman, but I only got voicemail boxes, or the mailbox was full. I ended up disputing the charge, but my card company hasn't seen a credit posted yet. I have a voicemail from Garage Magic saying they would refund my deposit on 11/18/2022. It's now 12/4/2022, and I still haven't received a refund. They have scheduled me for an installation, which I haven't agreed to, and this is after I asked for my deposit to be returned.

On 05/31/2022, this sales dude (***) came over to give me a quote. I set up my install for 08/19/2022, then on July 5, I got a call from the ***. *** July. They said I could get $300.00 off if I waited for my install, so I thought, why not? I rescheduled my garage install for 08/24/2022.

On 08/17/2022, I called and asked for *** to come back so I could pick a color. He told me which colors were available and which ones weren't. I made my choice and was all set for the install date.

But then, on 08/22/2022, my *** calendar sent me a message saying my install got cancelled out of nowhere. I called the business and found out it was because they didn't have my color in stock. I reached out to *** and he confirmed that my color wasn't gonna be available, so I had to pick another one. *** came back and I chose a different color.

On the day of the install, my calendar said they'd arrive at 8:00 AM, but by 10:30, no one had shown up. I called the office and they said they couldn't find their employee. It was already noon, and after missing a whole morning of work, they still couldn't give me a time frame for when someone would show up. I asked for a refund of my 1/2 down payment, and they said it could take up to 10 days. I've never had to wait that long for a refund before. It's been 14 days now, and there's nothing, not even a pending transaction.

*** said sorry and promised to send me a $200.00 gift card, but I still haven't received anything. NO REFUND, NO GIFT CARD, NOTHING. I have voicemails, emails, and text messages to prove all of this.

On June 15th, I had a poly floor scheduled with Garage Magic Inc. However, the installers were 2 hours late without any notice. Eventually, they did the installation and I had to wait 72 hours for it to cure. Unfortunately, the clear coat was applied poorly. So, I called them and they scheduled a warranty inspector for the 3rd. The inspector arrived on time and mentioned that the clear coat ratios were off, causing pooling. Additionally, the stem walls were done incorrectly, the flake coverage was not right, and there were air bubbles and areas where no clear coat was present, causing flakes to fall off.

Surprisingly, I never received a call from them to fix the issues, so I had to call them myself. They scheduled the work for June 3rd. When the installer, *** arrived, he agreed that it looked bad and said he would clear the areas where no top coat was applied. He also mentioned that they have a lot of new hires without proper training and that the floor was not scraped correctly. He suggested that I could hire someone to buff it, but ultimately, it would need to be completely removed and redone correctly, which he would do.

I called and scheduled *** to come on the 13th, but the installer changed twice just 2 days before the scheduled date. I spoke to *** about this. On the 13th, they were a no-call, no-show. I tried calling multiple times before finally talking to *** again. He promised to call the installer. Eventually, *** called me and said he wasn't scheduled, but he could come on the 15th because he hadn't had a day off to spend time with his kid. Later that evening, *** called back and explained that they had a handful of bad jobs because they were short on installers. He mentioned that he was hired to fix this issue and offered to refund $400. He assured me that the job would be done on the 15th, starting at 8 am.

However, *** called and said he would be late and start at ***. He called again and said his truck was breaking down, but he would switch trucks and be a little later. Unfortunately, he never showed up or called. I tried calling the office multiple times, but Buck, who answered the phone, told me that he informed *** each time I called and that I would receive a call back. I even tried calling Eric's personal number, which he gave me, at least 7 times. Frustrated, I returned my items into the garage at 5 pm due to a thunderstorm. I wrote on their profile 3 times, but received no response. Even after 24 hours, I still hadn't received any call backs. I have emptied my garage 4 times over the course of 60 days, and the job is still not done. There are still bare spots in the clear coat.

Me and my wife, we had Garage Magic Inc come over to do some work in our garage and basement. The garage part went smooth, no problems there. But let me tell you, the basement was a total nightmare. We had them scheduled for different times, and the basement was supposed to be done on June 11, 2022 at *** hours. Well, guess what? The guy never showed up. So we called the company and they rescheduled for June 18 at *** hours. But guess what again? Same guy rescheduled it for *** hours and still didn't show up. So my wife called them at *** hours and said the guy didn't show up again. Finally, they sent another guy who arrived at *** hours. I had to help him carry his broken equipment down the stairs just so he could do the job. He stayed at our place until around *** hours and said he had to come back the next day (Father's ***). So he came back and said he finished the job. But here's the thing, we couldn't walk on the floor for 24 hours to check if it was really done. So on June 20, I walked around and saw a bunch of problems with the floor. There were cracks, areas that weren't even finished, and our baseboards were messed up real bad. We called the company like five times to get it sorted, and finally they sent someone to check it out. This guy they sent, he walked through with me and said stuff like "this ain't our company" and "this is totally not okay." So I thought they would fix it, you know? But then they scheduled another appointment on July 14th without even asking us. We had to keep calling them just to get a response, and they only gave excuses when we told them we filed a complaint with the ComplaintsBoard.com. So on July 8th, they sent two other guys to "fix" the work, but they made it even worse. Now our floor has all these raised, cracked, and damaged areas that are just accidents waiting to happen, especially for our kids. I guess I'll have to do the epoxy myself to prevent any tripping.