Big Star Builders
Reviews and Complaints

Our solar panels were installed 14 months ago, and still remain disconnected. Customer service is terrible. We constantly have to call and ask for updates and receive the same answer: we are waiting on approval from the electric company, which we verified is untrue. Because of the financial hardship they created for us, we requested removal of the panels and a refund. Since then, they have stopped communicating with us. We are seeking legal action.

Big Star Builders, Inc. is a company that, unfortunately, has some issues. They have been known to mislead customers, charging them too much for their services. The customer service is also quite poor. They don't bother to create a proper design for their clients; instead, they simply provide a monthly payment plan without clearly explaining the level of efficiency they are actually purchasing. Additionally, they seem to have a tendency to deceive customers in order to make a sale, without considering the consequences. As an employer, they are not very reliable. They don't provide fair wages and have been known to withhold commissions.

If I could give them a -10, I would. My mom contacted them for solar panel installation and services in June . They promised her a tax break, a warranty without any cost, free servicing, and a fixed monthly payment for financing the solar panels. But from the start, it's been nothing but lies and broken promises. The so-called "monthly payment" was actually 100% interest fees for 17 months, and they conveniently forgot to mention that in the contract. Whenever my mom calls for service, they always demand a service fee. And during winter storms when there are power outages, the solar panels don't even provide electricity. If you're thinking of switching to solar energy, please avoid contacting Big Star. Don't fall for this scam. You'll only end up losing money, stuck with faulty solar panels, and a huge debt. Big Star is a fraudulent company.

I think there's a problem with my solar system because I don't understand why the light bill is coming out too high. It feels like they aren't working properly. I need someone to come to my home and check them out because I'm paying for the solar system and still have a really high light bill, even though I was promised I wouldn't have one.

I was supposed to get solar panels from Big Star Builders, Inc. They got a loan for me and came to install everything. They had panels up and everything, but they said they couldn't do it anymore 'cause they couldn't get a certain permit. They took everything off and ain't giving the money back to the bank. I talked to the bank, and they said they've been tryin' to contact 'em with no luck. The supervisor never talks to me directly. He's always on lunch or outta the office or outta the country. He claimed he started the process months ago, but the bank said that ain't true. Now my credit is goin' down the drain.

After a whole year, I'm still waiting for *** Big Star to finish my connection and give me my battery. It's been a real hassle trying to contact them. I keep getting the runaround and can never talk to a real person. Every time I call, it goes straight to voicemail and they never call me back. On top of that, I'm still stuck with a high electric bill and the Mosiac bill for the solar panel. They keep blaming Covid for my battery being on back order, but it's been six months already. I just want this system to be done and I don't want to deal with Big Star's games anymore.

I had agreed to have them install solar panels on my home back on 3/7/2022. They had the panels installed, but they never finished the setup process. Now the panels are sitting on our roof unconnected to any power source. They just say we need to sign an agreement with TEP electronically, but I haven't received the document after trying multiple times to have it emailed over. Since we had problems with them claiming they sent the agreement through email, even though I always check that email, they were supposed to send someone to my house for a physical signature. Well, they haven't followed up on setting an appointment or sending someone out. Now we're being charged for the loan and have been charged for 2 months without our solar panels working as we agreed. Our lender Mosaic Inc has agreed to refund the payments, but I haven't received any updates from Big Star Builders. Their customer service department has been slow to respond and hasn't shown any concern about completing this project.

Big Star Builders sold me a solar system for my home and since then they haven't honored the agreement. My solar system isn't operational and it's been 10 months. I've been paying them $150.00 every month for the last 10 months without a functioning system. They failed the solar inspection through Pima county and recently, they removed parts from my solar setup and are now unresponsive to my calls. I've attempted multiple times over the 10 months to have my solar system operational, but Big Star Builders continues to evade responsibility while accepting my payments. I'm still without the backup battery they promised. Recently, they removed breakers from my electric box, leaving me without power in extreme heat. I lost my refrigerated food. I've resorted to using a generator for electricity because of their actions. I demand a refund and the solar system I was financed for. Big Star Builders has proven to be fraudulent, continuing to deceive and exploit customers for money.

On July 14, I bought solar panels from Big Star Builders Inc for an undisclosed amount. In November, they installed them on my roof. During installation, a contractor damaged the meter socket, rendering the solar panels inoperative due to the old electrical panel. Repeated attempts to contact the company for repairs resulted in long holds or disconnections. The elusive 'supervisor' is always unavailable. An email from SRP's construction department detailed the necessary fixes on 12/6. The company confirmed receipt but failed to complete the repairs, despite SRP's shutdown for fixes on 12/8. A three-way call with SRP to address the incomplete work ended with the company representative hanging up. Without electricity since yesterday, my wife and I, both with health issues, are in a dire situation with no power, spoiled food, and safety concerns. Urgent assistance is needed to resolve this critical matter.

This company has the worst customer service that I have ever dealt with any company. After over eight months of having the solar panels installed. We have still not had them commissioned and turned on. I live in Arizona and just got done paying a *** electricity bill. I was expecting our solar to be hooked up by now so we wouldn't have to pay such high of a bill. And on top of that even though we have been reimbursed for some of the months, we still have to pay almost $200 a month for the solar panels . Every time I call which is very frequently to the business I can never get a straight answer. They always tell me that they're waiting for our electrical company to get back to them or they're waiting for an appointment. Their appointments are never fulfilled. The electrician has now not showed up to the appointment twice and also failed to see that we needed a new main panel upgrade. Which took several months to install the new electrical panel. We have all the corrections and everything we need to turn on the solar panels. I cannot get the company to send in the corrections to our electrical company so we can move forward with the project. Every time I call the business it is very hard to get a hold of anybody that knows anything and even if you do they really don't know much. There is no communication between anybody in that company. The different departments that need to communicate with each other to push the project forward are not in communication with each other. After like I said eight months of this going on I had expected the solar to been turned on months ago. But now we are stuck here at the end of summer paying almost $600 a month electricity bills. And this is all because of big star builders lack of communication and diligence. I am frustrated beyond belief with this company and the whole situation.