APCOA PARKING (UK) Ltd
Reviews and Complaints

This company is [censored]. They are as predatory as Jimmy Saville. All signage is as confusing as possible and by the time you read the signs for any of the parking they manage, you have “entered” their contract (personally I think that should be illegal as a contract cannot be legally binding without a signature). The process for paying at sites managed by them is also maliciously designed so that it’s very easy to forget to pay, no barriers, no payment machines on site etc. this company isn’t there to provide fair parking charges, they exist to make as much profit they can off good intentioned people.

I parked at Purple Parking’s Meet-and-Greet facility at HeathrowTerminal 4 (£146 for 9 days including T4 short-stay entry charge) and lost my way on the approach - primarily because of poor signage, Everyone, including APCOA employees, agrees the signage is inadequate. Having spoken to an operator via the barrier “Help” button, I was allowed to exit free of charge so that I could go around again and find the correct entry point. For doing this I received a £40 fine despite having been given permission. I think most fair-indeed, independent people would see that that as in reasonable.

My appeal was rejected by APCOA because “this was not sufficient justification for breaching the T&Cs” and, because I decided to pay the unjust fine to avoid escalation, I was not allowed to appeal to POPLA. The whole appeals process seems hard-nosed, arrogant and self-serving. In this case at least, it was not objective - nobody was listening. Please read the Trustpilot reviews.

On-line reviews in general show that countless drivers are confused by the poor signage. Even when one arrives at the Purple Parking Meeting point it is not clear one has arrived at the correct location. I have also raised this issue with Purple Parking. I understand that permission for additional signage may have so far been refused by someone.

Please can someone take an objective look at the signage and related complaints and fix the issue? It would also be nice if my completely unfair £40 fine was refunded.

I have just received my (January, 2019) credit card statement and the first item on it is an item for £7.20 with a transaction date of 11th April, 2018 and a posting date of 21st December, 2018. The description is limited but includes the word "APCOA".

I tried using their live chat service to determine what it was ... that was hopeless ... I wasted around 45 minutes for the "agent" to talk to me ... after that I called their "Customer Service" (lol) number ... they could not give me any information and suggested that I eMAIL them ...

What a waste of time ...