Apex Billing Solutions
Reviews and Complaints

Send emails to the following for complaints
apexbillingcomplaints
@gmail.com

Apex has charged me a late fee twice but I received no bill from them. No other bills (power, credit card, etc) have been a problem. I then get the next bill which has a late charge ! The due date unlike my credit card varies from a very short tme to only 10 days. My general feeling is that they are either sloppy or crooked !

try to call to pay my bill many times still have no one pick up the phone. the New User Registration on the apex-billing.com i've tries several times still did not work. i dont know how can i pay my bills. when the phone number [protected] never answer? and the webpage does not work out ethier. worst service i ever had

So how do I have this much of an bill something is so wrong here this has got to be a joke right and I called when I got this let me tell u I must of made that woman mad. Because she tried to pull a fast one on me by telling me it's summer and kids are out well mine was in summer school then she said well they have one meter in my apartment complex they have to divide it into Every unit please I don't think so they may screw over everyone else but I'm not one of them then by me saying that she said is that all the questions u have I said no and then hung up on me

Need information or a cd to download software purchased online order # is u30015081

Our condo association split up the water into individual units staying this year. I have yet to see a bill that is even close to the Previous bill. One. Bill was $130 next was $65 and thus month was $210.
My neighbor had a pipe break and hers was $240 and we have no leak or else the neighbor below would be complaining.
They will be getting a call Monday morning.

And I.saw the meter Reader come through the other week and never get out of there vehicle. I mean how accurate can a reading be?

Because people are not willing to complain to the BBB, Apex has an A+ rating, altho they are not BBB accredited. Check for yourself. In one instance a resident (one person living alone works outside of the home Monday to Friday) was charged for almost 75, 000 gallons of water. Yes, 75, 000 gallons. A shower head uses 2.5 gallons per minute. So here's the calculation 75000/2.5 gpm = 30, 000 minutes/60 minutes per hour = 500 hours/24 hours per day = 21 days. Yes. Leaving a shower on 24/7 for 3 weeks would use about 75, 000 gallons of water. The Apex answer: "there's no leak, but that's what the meter shows. Not our problem." Let's do something about this company.

I have done everything but call or write to the BBB. There are many factors to this and City of Winter Haven is no help. Yes my next step is contacting the BBB due to my recent $80 bill. Meters are covered in dirt they barely even move when water is on and the City just drives through once a month never stoppung to read the meters so where does Apex get it's calculations to bill? I know many of us that live here have this problem. IT REALLY falls to 3 businesses... the apt complex for allowing us to be gouged, the water company itself, and Apex who can't explain how they get their numbers to charge us that much.

I have multiple complaints about Apex's business practices. Have you considered filing your complaint with the Better Business Bureau where it would reach a wider audience and have more impact?