ApplianceParts4all
Reviews and Complaints

Terrible company that will rip you off. I ordered one part number and they shipped a completely different part number. They then tried to argue via email (wouldn't call to talk in person) that the part I ordered was not what my appliance needed completely ignoring the fact that they sent an entirely different part from the order. Their website photos for different products are incorrect and they clearly have no technical knowledge on parts. Ended up out the 4+ weeks it took for them to ship it, 2 weeks of email exchanges and now the shipping cost to return it. Stay as far away from this company as you can!

Terrible ***, Stay Away from this Supplier!. I order a Part from their website and they sent me the wrong color. I called them and email them after 3 days they said OK send us back the part at My Expense for the shipping and a 12% re-stocking fee.
When I explained to them that the Picture of the part on their website is Wrong and that I needed the color of the Part on the website all they would do is say, OK we wont charge you the re-stocking fee just the return shipping cost.

I order the correct part from a different supplier and filed a complaint with PayPal and My bank.
Our Bank paid us back within 1 day. I have not heard back from PayPal yet.

It's too bad you can't give them zero stars. Like everybody has said, very shady company. I ordered a spill proof shelf and received a door bin. even with pictures they said I got what I ordered, maybe I ordered wrong. So I had to prove that what they advertised wasn't what I got, I did the snipping tool and captured the picture and part description and sent it to them with the picture of the door bin. They finally said I could send it back for a refund with me paying the freight of course. I think this company is hoping that you do decide that you won't send back because of the freight costs. I would have never purchased from this company if I would have checked their reviews before I ordered the shelf, which they only had one left at the time. Do not order from this company, unless you like getting screwed!

I ordered several parts that I needed desperately. They indicated the items were in stock, so I paid $32 for next day expedited shipping. They then had an issue on their end that resulted in the products not shipping for several days. I had to order the items from another firm to get them delivered as needed. Although AppliancesParts4All accepted by return and did not charge a restocking fee, they failed to refund my expedited shipping charges. So, in essence, I paid for a service I did not get. The total experience cost me $40 ($32 in expedited shipping fees and $8 in return shipping) - all for an issue they readily admit is their fault. Disappointing. As noted by others, there was no communication on shipping dates, status, etc. other than the promise on the original invoice to deliver next-day. I was blind as to the actual status of the order until the package arrived almost a week late.

I ordered a part from appliance parts 4 all and i would never reccomend this company to anybody. I ordered my part at the beginning of April. Their website says that they will notify me when my package has shipped. That was a lie. I never recieved any kind of notification. I waited a month before calling to see what the issue was. No answer on the number provided. I reached out via email and got the excuse that the wrong address was given at the time of order. That was also a lie seeing as how i used paypal and my correct address is on the conformation page. I once again give them the correct address and think this will fix the issue. Here it is a month and a half later and i have to contact them again because still no part. This time they didn't even bother responding the issue a refund for the part only. Now i'm out the money i sent them for shipping even though i never got my order. I feel ripped off and cheated. Never order from these guys, definitely not worth the headache.

Undoubtedly the most shady operation I've ever had the misfortune of doing business with! After typing in the model number of my refrigerator I ordered the exact grille/toe guard that Appliance Parts 4 All showed online complete with the model number of the grille. (I have a picture of my refrigerator model number and their picture of advertised item complete with model number taken off of the Google site if anyone wants to see it!) After finally receiving it I found the grill to be obviously for a different model because it was much to narrow. Called the company and did get a call back but they basically denied any responsibility involving the transaction and informed me that I would have to pay the shipping back to their company in addition to another shipping charge if I wanted to order the correct part. The moral of the story is that I will have to pay three shipping fees to get the right part instead of one. And all I am guilty of is ordering the part number that was given to me! NEVER AGAIN!

Ordered a part for my refrigerator and they sent the wrong part. I ask them to honor their 30 day money back guarantee. They first sent me a series of accusatory emails, then a form I had to file out in order to receive their return address to return the incorrect product. Sent back days ago with signature confirmation, they received it but still no refund. I emailed them asking when I would receive my money back, they sent a nameless, title-less email stating in 5 to 7 days...waited, then sent them another email asking where my refund is...this time the nameless title-less email said it would now take 7 to 9 business days! *** Art - CEO of this company (I even think this name is fake as well) is a SCAMMER AND A FRAUDSTER. I wish I would have read these reviews before dealing with this company, but I am posting here to WARN other honest, innocent buyer to stay as far as possible away from these crooks as possible! THEY CAN NOT BE TRUSTED - I will now contact the state of California and file a claim of theft by deception against this dishonest, deceptive, immoral company and its owner(s).

LIES LIES LIES! I'm really mad at myself for not reading any reviews for this company but I was desperate to find a part. I ordered a part from their website after all my regular supply companies indicated that this particular part was on backorder and had no projected delivery date. So, imagine my surprise when this ApplianceParts4All supposedly had this part. I immediately placed an order and funds were withdrawn from my PayPal account immediately. I received a notification that the order had been placed and I would be informed of his shipment. The very next day I received a message from ApplianceParts4All customer service (big joke there) indicating that the part was on backorder and I would be sent a message letting me know when the part was going to be shipped. After a few terse back and forth via email, I had no choice but to stay with the order because at least I had a date. I got some gobbledygook about "real time inventory issues and COVID chain delays". I sincerely appreciate that fact, but informed the company what I DIDN'T have time for was untruths about things being ON STOCK, but not really. (Make sense when you find out that the company is merely a webpage that orders from a different supplier...middle man) I was given a date delivery (to ApplianceParts4ALL) of February 20. I called Monday February 22 to ask for a confirmation of shipping. Finally got someone to return a call on Tuesday February 23 that the part was ordered from "Dallas" and I should have compassion *** patience with them considering what they were going through. (Relating to the freeze and power outages) I think it takes a pretty low person to blame his inability to tell the truth on people who are REALLY dealing with disaster.

T (according to the company registry...the ONLY employee with ApplianceParts4All) got belligerent with me, and took it upon himself to cancel my order.

Interesting aside though...the customer for whom I'm fixing the microwave is related directly to a lawyer so this will be interesting to see how it plays out.

Ordered and paid for parts shown in stock, not shipped after 10 days, contacted company multiple ways, no response, wont let me cancel order. On May 20 I ordered part #'s *** for $37.26 and *** for $41.47 with S/H of $9.95 and tax of $4.72 for a total of $93.40 my order #*** I paid thru PayPal and received a receipt from PayPal via email, however after not receiving an order confirmation or any emails from AP4A after 2 days I logged into my account with AP4A to check status. They showed order as still processing. After not hearing anything from them for a week, I again logged in on the 28th not check the status, no changes. I sent them a message thru their websites built in contact form. On the 29th I tried the online live chat with customer service, sat with the window open for over an hour, no one ever joined the chat. There is no phone numbers listed anywhere on the AP4A website. I checked here at the ComplaintsBoard.com and see they have numerous complaints, I have read them and now have no hope of ever getting my parts. I have since ordered them today directly from the manufacturer (***) at more than twice the cost. I want a refund and to cancel the AP4A order. Cannot find an option on their site to do so!

Bought a griddle but the run off tray does not fit bc the griddle was incorrectly made. They refunded part. I want a full refund included shipping. I have a stove top that has a griddle. The griddle was worn and needed to be replaced. This company sent me the correct part (and the griddle fits fine in the stove top) but the run off tray that comes with the griddle and inserts into it at one end (where you scrape off dirt) does not fit bc there is excess moulding on the inside of the griddle area where the run off tray inserts. So I returned the griddle and they refunded me but in part only. My total cost was $231.38 and they refunded only $196.79. They deducted a "restocking fee" which I cannot understand and it cost me in addition $60.17 to return the griddle by UPS (the safest, least expensive but insured way to return it) which I want to be refunded as well. So in total I am asking for a refund of $94.76 bc they sent me a defective part.. They insist the griddle is not defective but anyone seeing it can show you the run off tray cannot fit in it bc of manufacturing defects. Specifically, there is excess moulding inside the tray area that prevents it from dropping in. I have asked to Zoom/Facetime to go through it with them but they ignore my requests. Please let me know any other details I can provide. Again, anyone seeing it live can tell you right away what I am saying is truthful and correct. *** Thank you very much.

Ordered quantity 2 light bulbs but only received 1 light bulb. To date, have not received correct part. Copy of email chain to and from company so far: Hello, We have submitted a wrong part shipped claim with the warehouse. Once approved, the correct part will be shipped to you. If the warehouse wants the insulation back, they will send a prepaid shipping label for that. Hang onto it for now. Thank you, *** On Fri, Feb 12, 2021 at 1:17 PM

Ordered parts that the website stated were in stock, paid for 2 day shipping. Company did not send until 5 days after purchase would not cancel order Re: Order# ***- I ordered 2 parts on 6/17 and paid $21.95 for 2 day shipping, the invoice stated the item would ship 6/17. When I did not receive the item on 6/19, I attempted many times to cancel this order with no response. There is no phone #, their live chat does not work, their email responses are erratic. On 6/22 at 7:38pm EST I was told it was too late to cancel the order that the order had been filled by another company and had already been shipped. 5 days after I paid for 2 day shipping. I was told I could refuse the UPS package and then I would be issued a refund. This company never responded to the question, does that include shipping costs? I finally received the item 6/24. I asked the company to refund the difference in shipping since I did not get the 2 day shipping that I had originally paid for. My response from them today, 6/25, we did not have the part in stock, you would not have gotten 2 day shipping at the time you placed your order. My response to them: If I had been aware the item was out of stock, I would have purchased through a different seller in the first place. If there was proper communication this order would've been canceled the Friday after it was made Your website is misleading and your service unacceptable. This companies inability to communicate and provide good customer service is inexcusable. I will file complaints with the ComplaintsBoard.com and every other site I can find.

Another classic case of bait-n-switch tactic and refused to refund money for products that was not shipped or delivered. On 6/6, in the middle of a Pandemic, when a working refrigerator is so vital under local stay-at-home orders, i purchased two GE refrigerator parts from this company and paid $166.28 with my PayPal account, because their website said they had 17 of these parts in stock. After inquiries back and forth and being repeatedly told, "We'll look into it or i'll check on the status" and then losing 5 essential days of waiting with no updates or parts having been shipped, I had no choice but to start my parts search over again and located the parts elswhere. I requested a cancellation and refund for my order and was told on 6/11 that the refund will be processed within 1-2 business days. Well, I monitored my PayPal account and let two weeks go by, but still no refund to my account. So once again, I patiently inquired about the refund and was told the same thing, "I'll look into the status of your refund and get back to you", but as of 7/4, almost a month later, still no refund and now the communication and response has stopped. You know, we're all collectively going through a tough time right now as a community and country, both socially and financially, and the last thing anyone wants to do is to have to fight for a measly $166, which under normal circumstances would not even be worth the headache! I remember thinking at some point, gosh..wow, i hope this not one of those classic cases of some new or unknown company hiding behind a computer screen, being run out of an apartment building, using bait-n-switch tactics as an online reseller/dropshipper (i've dealt with several before in the past). I'm still hoping this company can prove me wrong, because the last thing i wanted to do was to come here to the ComplaintsBoard.com to file a complaint.

I HAVE YET TO RECEIVE A REFUND FOR AN ORDER THAT WAS CANCELLED ON 01/23. 12/28-PLACED ORDER WITH MY *** FOR *** ON-LINE AT *** ORDER# XXXXXXXXX FOR ***. WEBSITE SAID IT WOULD SHIP VIA *** IN 2-5 BUSINESS DAYS. NO MENTION OF PARTS BEING UNAVAILABLE WAS MENTIONED, AS OTHER WEB SITES DID. MADE MULTIPLE REQUESTS VIA EMAIL (AS NO ONE ANSWERS THEIR PHONE OR CALLS BACK) ABOUT STATUS OF MY ORDER WHEN IT DIDN'T ARRIVE AS PROMISED. RECEIVED NUMEROUS RESPONSES THAT THE PART STILL WASN'T AVAILABLE. CONTACTED *** AND ASKED THAT MY CREDIT CARD WOULDN'T BE CHARGED UNTIL ITEM SHIPPED, BUT THEY SAID NO. I INFORMED THE MERCHANT THAT 1 DECIDED TO FILE A DISPUTE ON 01/20 WITH *** UNTIL THE RACK SHIPPED. THEN I RECEIVED THIS RUDE EMAIL FORM THE MERCHANT: "Wouldn't it be easier to cancel for a full refund? You can certainly open a dispute, it will just take longer to get your money back. If you open a dispute we will have to go through that process until complete. The manufacturers are having severe issues producing parts for obvious reasons. Do you ever watch or read the news? Provided you have not opened a dispute already, you can wait for the part to arrive or you can cancel for a full refund. Your choice." ON 01/23, I TOLD THE MERCHANT I WITHDREW MY DISPUTE AND WANTED TO CANCEL MY ORDER. ON 01/25 I RECEIVED THIS EMAIL FROM THE MERCHANT:"We have submitted a cancellation request, please allow 2-5 business days for refund".ON 02/17 I RECEIVED THE FOLLOWING EMAIL FROM THE MERCHANT: "The credit memo you received is sent when your refund is processed. You may not like the terminology, but the refund was made the same day the credit memo was sent. Check your account around that date. In other words, you have already been refunded.BETWEEN 02/25 AND TODAY I HAVE SENT 5 MORE EMAILS ASKING FOR THE STATUS OF MY REFUND, BUT I AM IGNORED. I SPOKE WITH MY CREDIT CARD COMPANY AND ACCORDING TO THEM NO REFUND HAS BEEN ISSUED TO DATE.

Ultimately, I need to a return shipping ticket from Appliance Parts4All to get the incorrect items returned and to get the correct parts delivered. To Whom It May Concern: I ordered replacement parts for my Frigidaire side-by-side refrigerator on 10/23. I used the model information from my Lowe's s purchase receipt to choose the correct replacement parts, and I chose the parts from a diagram given by the parts company. *** Your order confirmation is below. Thank you again for your business. Your Order #*** (placed on October 23 8:30:52 PM PDT) Billing Information: Payment Method: *** PayPal Payer Email: ***@gmail.com Shipping Information: Shipping Method: *** Standard Ground Shipping (2-5 business days) - UPS Ships on October 26 Item Sku Qty Subtotal Refrigerator Vegetable Bin WR02X31766 GEN_WR02X31766 1 $24.25 Crisper Drawer Cover [protected] WCI_[protected] 1 $37.76 Subtotal $62.01 Shipping & Handling $9.95 Tax $3.72 Grand Total $75.68 Thank you again, Appliance Parts 4 All *** Once I received the items, I realized that they were not the correct parts because they were too small for my refrigerator. I have tried to contact the company, Appliance Parts4All, to get a return ticket for the incorrect parts that were sent to me. I have also tried to get this matter resolved via PayPal since I used their service to make this purchase. Ultimately, I need to a return shipping ticket from Appliance Parts4All to get the incorrect items returned, to get the correct parts delivered to my home to be able to use my refrigerator optimally, or a complete refund for the parts that I ordered. This needs to be resolved as soon as possible; I cannot continue to go without a complete refrigerator nor can I continue to take time from my family and teaching career to get this resolved. Thank you for your help with this matter.