Arizona Public Service [APS]’s earns a 1.6-star rating from 101 reviews, showing that the majority of utility consumers are dissatisfied with energy services.
- All
- Reviews only
- Complaints only
- Resolved
- Unresolved
- Replied by the business
- Unreplied
- With attachments
overcharged
I live in an apartment in central Phoenix of 985 sq ft. I live here with my husband and two little boys. Our apartment is a two bedroom, two bath with washer and dryer. My problem is that my electric bill is an average amount of 250.00 dollars a month! I have talked to 1300 sq ft home owners that pay the same amount or less in electric (with SRP). APS has a stupid system of rates where you have like an off peak and on peak time. Off peak, you pay less and on peak you pay more. WHY? You are not a damn phone company! This is Phoenix and it is hot ALL DAY. Life goes on ALL DAY! Washers, dryers, stoves, and air conditioners run at different times due to work, school, kids, dinner and everything else that goes on in a family life. It is stupid to have differentiating rates.
I recently heard that they are installing solar panels for the SUNS and it will cost millions of dollars but ticket prices will not go up. THEY ARE PAYING THAT WITH MY HARD EARNED MONEY!
We had to use APS as our electric company because this apartment complex only works with them and not SRP. I had SRP before and I used the MPower box which is great for a low income family that lives paycheck to paycheck because of the rotten economy our dear government has cornered us into. SRP is awesome with that MPower box. I emailed APS about maybe doing the same thing, all they said was that they were looking into it but could not say when they could offer it. IS IT ROCKET SCIENCE? They offer a program that might help lower your bill, but you have to make very, very little money. NEWS BREAK! 30, 000 a year is not good enough wage anymore! Anything more than that, you are screwed and will not qualify! I also have to say that they are not sympathetic at all about any situation and will not hesitate to shut off your service. I have read complaints about senior citizens that have been told to go to a hospital to run their medical machines because they were going to shut the power anyways. INCREDIBLE! How can they be so cold knowing that they are overcharging. OH wait! All their employees must be rich since we all pay so much!
I am on my wits end with this damn company. Both my husband and I are full time students trying to ensure our future, however this bill and service are making it really hard for us to get by.There tons of complaints on the web in different chat rooms about problems like mine, how come no one has done anything about it?! The rates are ridiculous and families like mine are having to choose between food on the table or electricity.
The complaint has been investigated and resolved to the customer’s satisfaction.
Arizona Public Service [APS] Reviews 0
If you represent Arizona Public Service [APS], take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
Overview of Arizona Public Service [APS] complaint handling
-
![Arizona Public Service [APS] company reviews](/images/business/150-150/107947/aps.png)
Arizona Public Service [APS] Contacts
-
Arizona Public Service [APS] phone numbers+1 (602) 371-3614+1 (602) 371-3614Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-3614 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-3614 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-3614 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-3614 phone numberPersonal+1 (602) 371-3695+1 (602) 371-3695Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-3695 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-3695 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-3695 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-3695 phone numberBusiness+1 (800) 240-2014+1 (800) 240-2014Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (800) 240-2014 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (800) 240-2014 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (800) 240-2014 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (800) 240-2014 phone numberPersonal, Outside Metro-Phoenix+1 (866) 225-1895+1 (866) 225-1895Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (866) 225-1895 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (866) 225-1895 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (866) 225-1895 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (866) 225-1895 phone numberBusiness, Outside Metro-Phoenix+1 (855) 688-2437+1 (855) 688-2437Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (855) 688-2437 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (855) 688-2437 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (855) 688-2437 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (855) 688-2437 phone numberResidential Outages+1 (602) 371-6767+1 (602) 371-6767Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-6767 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-6767 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-6767 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-6767 phone numberBusiness Outages, Phoenix Area+1 (800) 253-9407+1 (800) 253-9407Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (800) 253-9407 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (800) 253-9407 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (800) 253-9407 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (800) 253-9407 phone numberBusiness Outages, Other Areas+1 (602) 371-7171+1 (602) 371-7171Click up if you have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-7171 phone number 0 0 users reported that they have successfully reached Arizona Public Service [APS] by calling +1 (602) 371-7171 phone number Click down if you have unsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-7171 phone number 0 0 users reported that they have UNsuccessfully reached Arizona Public Service [APS] by calling +1 (602) 371-7171 phone number
-
Arizona Public Service [APS] emailsaps@aps.com100%Confidence score: 100%Supportclarissa.sorden@aps.com94%Confidence score: 94%christopher.baggett@aps.com94%Confidence score: 94%
-
Arizona Public Service [APS] address400 N. 5th Street, Phoenix, Arizona, 85004, United States
-
Arizona Public Service [APS] social media
-
Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
![Florida Power & Light [FPL]](/images/business/48-48/120369/florida-power-light-fpl.png){kind=small}
![Southern California Edison [SCE]](/images/business/48-48/128970/southern-california-edison-company-sce.jpg){kind=small}
![Arizona Public Service [APS]](/images/business/48-48/107947/aps.png){kind=small}
![Puget Sound Energy [PSE]](/images/business/48-48/129363/puget-sound-energy-pse.png){kind=small}
Most discussed complaints
overchargedRecent comments about Arizona Public Service [APS] company
electricity
Spire Energy (formerly Alagasco)
24 reviews
LED & Power
1 review
TexasElectricityRatings.coma N
10 reviews
Minnesota Energy Resources Corporation
7 reviews
Value Propane
2 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
Please come back Aashiqana season 5 show Disney Plus hotstar on new seasons start this. request all fan's
APS (Arizona Public Service - our state's largest utility monopoly who loves to buy politicians) just filed their new rate case on Oct. 31 and is asking for another $184 MILLION rate hike!
Please sign & share this petition: https://www.change.org/p/no-aps-rate-hike-stoptheapsgreed
Aps has put me out of my home I lived in A single level apt two bed. 800sq ft and it's jus my self n two little boys and for 4 months they kept upping my bill when I know I didn't use more electric if anything I made sure to use less but after a 788 bill and then a 900 dlr bill then 1200 dlr bill I had to leave my apt because after taking out a loan on my car to pay as much of these bills I CLD I cldnt even pay my rent I was on housing as it is so the fact my aps bill was 5 x more then my rent was crazy I lost my housing and my kids and I became homeless and still are and regardless of what ever I had to say they still didn't care to do anything about the bill they knew was wrong because every person I talked to cldnt even understand why it was so much and they all wld just hang up on me still with nothing done and nothing solved. APS IS NOTHING BUT A BULLY AND THEY RUIN LIVES AND MAKE THEM HARDER FOR THE PPL THAT ARE STRUGGLING ALREADY.
Hello,
In the last 3 weeks we had 2 outages for 1-2 minutes then back on. We have had this issue for years. It has damaged our appliances & electronics. We have had to repair our refrigerator, microwave and TV at no fault of our own. What can be done to fix this problem?
Ernie Young, [protected]
23840 N 197th Ave, Surprise AZ 85387
Leland Snook director of rates is a high priced salary employee. He spends all his time doing person things.
Arizona Public Service company does not monitor this.
This employee watchs Pornography and company time is used for his own personal use.
We have had our solar hooked up for over 60 days and aps wont come set our meters Aps has been dragging this out for over 120 days, no ome will get the service finalized.The property is at 4065 north 7th phoenix az 85086
Been paying over 300 a month the last few years. Recently went up to over 500 due to weekend payment was late a day An was charged 610 deposit for a day this was ridiculous.
after 44 years of paying the bill on time and in-full - for the same address - i receive a 4 day cutoff notice from these folks just like i am a deadbeat. no corporate memory - and no consideration that the postal service may have lost/misdelivered the bill
APS is ripping me off too we do not use electricity or the pool nothing during the winter and I have a $400 electricity bill on budget billing. They're going up $100 a month for the past 3 months and I can explain to me why. How do we fight these electric companies and get Justice $400 a month without electricity and gas is ridiculous
I want to find out where and when the city has councel meetings, that way we can all show up and complain?
I don't understand why all these fees exist on my bill. I calculated the obvious electric charges and yes I gave them service fees and my bill was half the amount due. Only around $250 and my bill is $446! I don't have that kind of money just flopping in the wind. Which I'm sure there is a fee for using my window somewhere. Or maybe there is a fee for walking up my drive way instead of skipping.
They are charging me something called a four corner's adjustment. I don't think this is legal. I live in an APS zone and I can't have SRP. So as the consumer i'm not allowed to choose my utility? SO that means my utility can do whatever it wants? Worse yet, there is nothing that I can do about it! Something is really wrong here and I don't know what fees belong to something that actually exists. I understand that they need to charge certain fees for certain services. But this has gone far beyond the scope of sanity. This is abuse. Abuse. I'm going to get a SRP bill from my mom and compare the fees because this isn't right. Even if I do find a variance between the companies there is nothing I can do about it. I can't move. I can't ask them to be intelligent humans and realize that this is wrong.
If I can't change APS then I should at least be allowed the option of using SRP or even the option of going off the grid completely and using solar panels. APS actually wants to charge people a fee for using panels. They want to own sunlight!
Red19 I am in agreement with you...I looked at my bill and don't understand why we have all of these nonsense charges. I want to take this to 3 on your side and see what can be done.
Can we start a petition against aps? I think its robbery
Agreed however I don't want them to turn my power off