Arizona Public Service [APS]
Reviews and Complaints

We switched over solar power. Four months ago. We get our APS Bill and wanted to scream it over 865.00 dollars, why! So contacted them they claimed it was to pay out the budget plan with payments.Ok fine. We get our Bill for this month and they are demanding over 700.00 marked final bill really.So they want it all fast or else it's a shut off. I think that APS is full of it. We will be paying them.We have filed a complaint against them with BOB, next the State Attorney General office.Why do we need APS when I have solar power... They are greedy trolls

I just was told that I had a bill for $800 for a period of approximately 30 days. This amount is totally incorrect. The owner has told me that this amount of electric has never been used in our home. I need to have a quality assurance person verify that the usage and reads are accurate. we were gone and our home was vacant most of that billing usage. I need someone to look into this matter ASAP please

We provided a $300 deposit when we set up our account. We were late 1 day and then 2 days late a few months later. Never were we in jeopardy of having your power turned off or outside of the grace period. However unbeknownst to us they can assess a $500 deposit for being "late" twice. APS was gracious enough to break it into $100 installments. After paying the first month and the electric bill, APS shut our power off. Not because we were late on paying the bill, but because we were late on paying their installment. In addition they required payment of the entire deposit at the point eventhough, we were never told about any implications. We would like to change power companies however, our state electric structure is not setup to do so. There is no one to turn to with this kind of fraudulent activity, not to mention taking advantage of their customers because they have a monopoly on their territory. They have completely taken advantage of their customer base and have scammed millions from their customers because of their "policy". Do NOT move into a home that is in an APS district. It will only be a matter of time before the take advantage of you.

At the peak of the electric season for the APS electric company to ADD a new $900 DEPOSIT above the deposit already in place from our 8 year residency in this house is frankly uncalled for and tyrannical WHEN MY ACCOUNT IS PAID IN FULL.
I have no outstanding balance and have made my payments monthly. Even when due to a faulty AC electrical problem in my rental home my December electric bill was close to $900/month—I worked with them to pay my bills.
Harm above harm- a further blow to any ability to keep the bills paid!

APS over the last 2 years has required two separate unannounced 200$ deposits - which aren't really deposits because they have never been returned. They indicate you cant have a late payment in 12 months or you cant get your deposit back. Mind you, I have never had my electric shut off but they use unfair business practices by charging you 200$ in what they call a "deposit" but what is really a punishment. APS philosophy is that if you are having trouble paying your bill, we will charge you more - with the assumption people have the money and just arent paying on time? wtf. They do this because they have a monopoly. Itr's unfair and disproportionately impacts poorer minority communities. It unfair business practices and it needs to stop.

We never received notification of exact day new rate/hours in effect. We got a paper in mail basically telling us that any useage between 3 & 8 pm M - F will cost more so we have been doing our best to honor that. We just paid $500 & $825 more due in less than 2 weeks! Looks like APS is enacting the Final Solution on the "useless eaters" living off "entitlements" (that we worked for our entire lives.) Thanks Corporation Commission" for being nothing but rubber stamping robo-signers for grotesque profiteering & making absolutely NO PROVISION for us fools that worked all our lives & actually believed in this nation. Our "Golden Years" are nothing but a nightmare due to having to constantly battle white collar crime. So you put it on TV? We haven't been able to afford TV for years! Plus no site will accept complaint. Even Corporation Commission has notice that e-complaints aren't working after I spent hours getting it right cause that little notice is on an entirely different page that you don't need to go to. No coincidences. All these little convenient plausibly deniable malfunctions serves to give no voice to victims & allow all these oligarchs to deny knowledge of the destruction they have wrought on our lives & the massive amount of people unable to pay half their monthly income to APS. And no, we don't qualify for anything to help from anybody. The poor will always be with us. Those that had a work ethic are the ones being murdered by APS/Corporation Commission sanctioned gouging.

To APS Public Relations,
I am highly disappointed and frankly disgusted with the APS plan for scheduled power outage, for routine maintenance on transmission lines in the Grant Park area of Phoenix AZ. This outage is planed on June 22 at 9:00 PM to the 23rd 6:00 AM. On June 22 the temperature high in Phoenix AZ is expected to be 111+ degrees. With that in mind at 9:00PM the temperature will only be a few degrees below 100 degrees. This is a total disregard for customer health and safety. I understand that maintenance must be done but question if putting customers health and safety is worth it. In contacting the APS maintenance department, I was told this maintenance is necessary so that " avoid a longer outage". I have lived in the Grant Park area of Phoenix AZ for 6 years and have experienced power outages of 2 hours. There has never been and 8 hour outage in Grant Park or Phoenix AZ (that was made public) less storm damage or major fire involving transmission lines. I feel that "to avoid a longer outage" is an untruth. The basic attitude was that, this is when the maintenance was planned (probably by an APS employee, sitting in their air conditioned cubicle) and you will just have to deal with it. APS is not a cable company as too I cannot switch providers. The last 6 months here in Phoenix AZ the temperatures have been very cool. Why could this maintenance have not been accomplished then? I would hope that APS would take another look at this planned outage and perhaps reschedule it.

My neighbor and I have recently added solar to our homes to lower the cost
of electric. My bill is on an automatic payment plan is which I receive a discount
for. My neighbors bill is sent to him monthly so he receives no discount. The other day we were reviewing our bills together and his billing charge is lower than mine? should not be I am on eft with discount he is not. I called aps and there billing is based on the size of the solar system and since I have a few more panels I pay more. Which should
be wrong billing should be based on billing expenses not how many panels you have
that has no effect on aps billing what a scam. We need competition with utility companies so that the can not take advantage of consumers!

I purchased a home in july 2016.. I was on the equalizer plan.. Never recieved a notice from aps stating they needed to raise the amount.. Around 8 to 9 mos later I recieved a disconnect notice for $2800.. I called spoke with customer service seh said they should of changed the amount months ago apologized nothing she could do thats what I owe. Madde payment arrangements... I called in march 2018 said I wanted to pay balance.. They said ok.. Took my payment. Kept checking acoount showed I had a credit.. Called in spoke with customer service they said it would be fixed.. Checked again still not fixed called back spoke with a supervisor named greg.. He said we would take care of it and I owed 209.61 I paid on march 9 2018... Looked at account on march 22 still not fixed.. Called today 3-23-2018 showing I owe not 237. Past due.. Called spoke with super names ester.. She couldnt help said she talked to greg and that he would call me... I am done with aps they have very bad customer service.. And can not do what they say they will do

They mail their bill with only a few days to pay it before you are delinquent.I travel a lot and it is possible to not see the bill before the due date.also, once last year I never received their bill.So I have had to accept paying late fees.This month I was assessed a $650 "deposit fee" because I paid late twice last year.I had never received any prior notice that this was their policy, just a penalty that is four times what my bill is.

APS contracts with a company to fix street lights they own. they don't go out in a timely manner and often need several requests to get repaired. certain phoenix neighborhoods have experienced increase in transients and one homicide recently.
APS needs to be held accountable for maintaining street light functioning. I contacted the [protected] number to make a complaint. I am not sure what they do after the complaint is made. The city needs to get involved.

Despite numerous outage reports throughout the night, no repair crews were dispatched until 5 AM.
Power to the entire neighborhood was restored between 9 and 10pm except for seven houses.
I filled out power outage reports around 10pm, and again at 1:15am.
I called right after 5am and they told me no one had reported it until 5am, which is untrue. One neighbor had personally called at 1am to report it. And yet no repair crews were dispatched at 1am. Nor were they dispatched at my first outage report at 10pm. Over 9 hours without power that could have been fixed in fifteen minutes (which it was when they showed up around 6am).

My plan is changed to higher rate plan without prior notice, but when I talk to customer service they changed the plan what it suppose to match but they said that effect from next month billing cycle and not from current cycle and end-up paying higher rate for current month.. when ask them to change they said they don't have option to change and I asked them to route to supervisor and she also telling me the same and not doing the adjustment even failed by APS.. where to approach to get it resolved ?., thanks!

Aps migrated me on to a new bill plan, when I saw that I called right away. I did the math and the plan aps choose for me will increase my bill at least 25%! I called to change my bill and was told I can't until the next bill cycle. That is completely unfair, aps moved me to this plan and now I must stay on it for a month even though I never chose it? Not only is aps raising rates but now they are also forcing people to stay on plans that will cost them even though better options are available and closer to my old plan! Shame on for moving me to plan that will cost me so much more, aps doesn't care about their customers at all, I am disgusted with these business practices. With all these changes aps should at least give customers the option to choose and plan and see if it works form them.. Which they say they do but then limit or remove those with other policy restrictions so in fact there is no real option to try these plans before being locked in for a year. Aps lied about the impact the increased rates and new bill structure (I did the math) and wont let people move off a plan they forced on them for a month... Who does that? I feel so boxed in and upset over aps business practices, its really gross how they are manipulating and deceiving customers.

Tech came to door and knocked briefly. When I answered the door he was already opening my gate to the back yard and my dog was out barking and growling at him. I quickly grabbed my dog from bitting him or running into the very busy street I live on. I was given NO notice whatsoever that a tech would be coming to my house to replace my meter. If I was not home or in the shower he just let my dog out. My dog may of bit him In defense or ran into the street. How can someone come over unannounced and enter my back yard letting my dog out. I am outraged. This is not ok and frankly illegal. I revived NO NOTICE!

After paying a $700 electric bill, after getting shut off (which is outrageous enough), I then deferred my next bill to the next billing cycle and included my email so that I would get an alert to when it was due. How about I got no email and the crappy company shut me off again without any notice! When I called to let them know that I had not received anything yet in the mail or email, except for the final door hanging to alert, all they said was, "oh we do have it on file, and it has been sent out." but when I asked the robot custormer service person to repeat the email address, she said it wrong! Which happens every time! She then said, "well I said it wrong, but I am reading it correctly." this is the biggest monopoly I have ever witnessed, and because they are the only option in arizona, they think they can screw their customers and not give a damn! I have small children and a dog in my house, and they still turned off the electricity. They are heinous and have no morals. They truly are an evil entity that needs some real competition to make them ethical.

Regarding the planned price hikes, if APS received approval to roll out a complex billing process, then it should also be required of them to provide billing statements that show electricity usage by hour. If they plan to bill by hour of usage then the expectations as a consumer, is I have the right to know how much electricity I am using per hour. Consumer's have rights and a shady plan to bill by hour and raise rates by 4.5% should come with detailed usage and easy to read billing processes. If they want to make the process more complicated, then it is on them to educate they people that are paying their salaries. Plus I would advocate that they offer free in-home electricity evaluations to help consumers make choices about their electricity usage by hour. How do we know what appliances are using what electricity at what time? Think about the consumer and not just how to justify raises for executives and employees.

I have been an APS customer for over 26 years and have owned my current resident for 20 years . My latest bill has an additional $313 dollars on it for a deposit. I have never had a shut off notice. I have been late paying because when I don't have my bill I don't know the amount so I bill pay them more than I think it will be so there is carry over. if the next bill I get is under 20$ or so I wait for the next bill. so late, , yes but the amount is minimal. So I called customer service and the only thing they offered was for me to make payments, and was told the credit department was the only one that could wave it. So I was transferred. I have excellent credit. Tara said there was nothing she could do about it and the amount was 2x my average bill. I am very angry. They hike up the rates then require a deposit? worst customer service ever, not to mention it took 45 mins to talk to someone.

I would like to know why are account number was changed 5 months ago. I also would like to know why we are not getting a credit on our account when others are getting this from trump. I understand that the people in are area are quite mad about the raise in their bills and no credit from aps. What are you going to do about this problem. This needs to be checked into real soon.

Aps has shut down our electricity with out any warnings, we have made our payments but they have told us that there was a $200 deposit for paying late for which we did not know. Its not fair to come home to no electricity and no warning and that's allot for a deposit when we don't even have anything really on since we are at work half the day. I know there is allot of complaints towards aps to begin with, so please do something about this or i will i see where i can take this issue too. thank you, ana leyva my account number is [protected]. give me a call at [protected]