Armor-X
Reviews and Complaints

I mistakenly ordered the wrong case and accessories for my phone. I realized my mistake too late to stop the shipment and would like to exchange it ...completely unopened and still in its shipping box and envelope...however I see that amor-x charges a restock fee in addition to the shipping costs that I will have to bear.

This item was never used or even removed from its shipping packaging...it can easily be dropped into another mailer and shipped to a customer who needs it..no "restocking" needed! However I can NOT reach anyone in the US to discuss this with.

In addition in this day and age of Amazon free returns and exemplary customer service, Amor-x policies are far out of date.

I have purchased a few cases from Armor-X for my iPad which I use for field research and collecting data. The cases are waterproof, which is always a plus, but they are not as durable as I thought they would be. The covers on these cases scratch way too easily for my liking. I am disappointed with how easily it scratches because it was only used for a day before it started showing signs of wear and tear. According to their customer support team, scratches are not covered under the warranty and they are not willing to replace my cases. The customer service experience has been far from satisfactory, and this is something that really matters to me when I am selecting a brand to purchase from.

Overall, I would not recommend purchasing any product from Armor-X. There are several other great waterproof cases available in the market from companies that have better customer service. Personally, I have had a great experience with Catalyst and their products. They have been highly responsive to my queries and have gone out of their way to provide excellent after-sales support and assistance.

So, I decided to purchase from Armor-X (armor-x.com) and honestly, I was quite excited about it. I had high hopes about the product and the customer service that came along with it. Unfortunately, my experience with this company was nothing short of a nightmare.

Firstly, I decided to pay for express shipping, thinking I'd receive my item quickly. However, it took WEEKS before I even received any information about my purchase. The entire time, I received multiple scripted emails saying that it had been shipped, but when I checked the tracking link they provided, I noticed that the company had not even dropped off my item at the post office yet. Talk about frustrating!

So, I tried to cancel my order and request a refund. But here's where it gets even worse. The company refused to let me cancel my order, stating some obscure policy about a 12 hour time limit for cancellations. What?! That's crazy! And to make matters worse, they kept telling me to wait a few more weeks before I received my item.

Needless to say, I was extremely disappointed in this company's customer service. It was the worst I have ever experienced. So I did what any frustrated customer would do and disputed my purchase with my bank. It's just not worth the time and energy dealing with such an unprofessional company. I would recommend avoiding Armor-X (armor-x.com) at all costs.

Armor-X sells cases that are supposed to be extremely waterproof and shockproof, which is great for those who need extra protection for their phones. I decided to purchase one of these cases for my iPhone 12 Pro Max, but unfortunately, it did not live up to its promises. The case was flimsy and looked like it could barely offer more protection than a zip lock bag.

When I tried to return the case, I found that Armor-X has a complicated refund process that requires the purchaser to apply for a refund form and get it approved. And even if you do get approval, you only get credit with the company, not your money back. This makes it sound like getting a refund would be more trouble than what the case cost me in the first place. Plus, they wouldn't refund me, no matter how hard I tried.

I was expecting a lot more for the high price of $69.99 US, but unfortunately, I got less than what I paid for. I strongly recommend that you avoid this company and their products if you want to ensure that your phone is well-protected.

Listen up folks, I gotta tell ya, stay away from Armor-X. These guys are a real bunch of jokers. The case I received came straight from the motherland, China, and to top it off the company itself is based over there too. Don't be fooled by their fancy website that makes it look like they're repping the good ole US of A.

So I just got my hands on the waterproof case for the iPad Pro 11 and let me tell ya, it's a real dud. It's the exact same case you can find on Amazon for like 38 bucks. And get this, as soon as I put my iPad in the case, the sleep/wake button gets constantly pushed down. What the heck, man. And don't even get me started on the screen protector, it's a joke. You can barely even control your screen with it on.

I'm not just gonna sit around and take this garbage, I'm gonna be taking it up with PayPal and asking for a refund. Don't waste your time or money with these guys. Lesson learned.

I bought an Armor-X case around 4 months ago, and I was really hoping for some good quality. After all, they claim to provide a 1-year warranty, so I figured the product quality, as well as their customer service, would be top-notch. Sadly, I was wrong! The thin film over the fingerprint sensor seems to have torn already, and the plug for my headphone jack ripped too. The worst part of it is that the case itself has developed cracks all over, particularly at the same spot where the jack is located. My once water-proof phone is now open to water damage, and when I reached out to Armor-X to see if they could help, they downright refused to replace it. Instead, I only got a measly code for a 10% discount on my next purchase. Seriously, they can't even honor the very first purchase I made, so why in the world would anyone buy from them again? I'm really disappointed with my experience, and I would suggest looking for another company for your phone case needs, as Armor-X just isn't up to the mark.

Armor-X's website looks pretty cool, but is unfortunately a letdown. The product and customer service are both nasty. I decided to give their whole system a chance, but was disappointed when the mount broke just a few weeks into using it. None of the items that I purchased were made of high quality. They were all constructed out of comparatively very cheap plastic, which was a major turnoff. To add insult to injury, when I contacted Armor-X to request a replacement, they didn't bother to respond. I'm not sure that I could even return the item if I wanted to.

If I had done my homework on this company, I probably would have steered clear of them. Amazon doesn't offer any of their products for a reason. There's no way that their low quality products would be satisfactory, and people would likely return them all. In the interest of avoiding a bad experience, I'd suggest that you avoid purchasing anything from Armor-X.

I was a bit disappointed with my experience with Armor-X. I was on the hunt for a phone case for my iPhone XS Max and stumbled upon their website. After a while of browsing, I thought I'd give the site a shot.

Unfortunately, the plastic and rubber case that I received was not up to par. I was hoping for a product that would help reduce glare, but instead, I received something flimsy and cheap. I decided to see if I could make a claim on the product.

First, I was told to buy a new case, which didn't really make sense to me since I wasn't satisfied with the first one I purchased. So, I tried to pursue a warranty claim instead. After several emails, I didn't receive any response for the warranty claim. On top of that, I also didn't receive a response for products that I had shipped back and no longer needed.

Overall, my experience with Armor-X wasn't the best. While I did appreciate the variety of products they had available for my phone, the quality and customer service unfortunately fell short. I hope in the future they can improve these areas so that other customers can have a better experience.

I recently bought a case for my new iPad Pro from Armor-X and man, was it a frustrating experience! So, the website kinda gives you this impression that they are a US-based company, but no sirreee, that is far from the truth. I'm usually quite careful when it comes to buying stuff online, I always prefer using PayPal and steer clear of any offshore shenanigans. However, I was duped and fell for this website's ruse. I placed the order on January 14th and boy, oh boy, not even a measly little acknowledgement email in sight. I tried reaching out to them a couple of times, but to no avail. 'Is it so hard to shoot a quick email, Armor-X?' I mean, I'm not trying to become lifelong pen pals or anything, just some basic customer service here.

It was only when I checked my PayPal account that I realized these guys are not based in the US. 'What the heck, Armor-X?' I tried canceling the transaction, but nope, the money was already gone. And to make it worse, these guys have set up their accounts in a way that the payments are processed immediately. 'What happened to "not billed until the product is sent," folks?' Again, I reached out to them, hoping that they would at least give me an update, but nope, nada, zilch.

Finally, after days of anxious waiting, I received an email from PayPal that the unit has been sent. Well, that's something, but still no word from Armor-X. Seriously, people, do not use this company, they will only give you grief and an empty wallet.

I gotta say, I was pretty excited to get my hands on this Armor-X case for my Find X phone. As someone who's pretty good with my phone, I wasn't too worried about damage, but the idea of having that extra protection was really appealing to me.

Sadly, only 3 weeks in, one of those little plastic guides meant to keep the sliding part of the cover aligned just snapped right off. And just a few days later, the second one did too! I mean, this isn't the end of the world since the moving part of the cover is magnetized to the camera's carriage so it stays put pretty well, but still kind of a bummer.

But wait, it gets worse! A month in and one of the clips at the other end of the case broke too. And this is actually a pretty big deal because that clip holds the bottom part of the case onto the main part. And now, the bottom is just flapping around like a loose tooth.

I can't say I'm entirely surprised - there aren't a whole lot of rugged cases out there for the Find X, and the price on this one seemed too good to be true. And I guess it was. Overall, the quality is pretty rubbish, and honestly, I wouldn't waste your money on this one.

This website that sells phone cases called Armor-X, they really messed me up. I should have checked the reviews before ponying up my hard-earned cash. Their website was all like "this is some seriously fancy protection for your phone!" Turns out it was just a overpriced piece of plastic! So, I went on Amazon and scored the same damn case for a third of the price.

So I wait for weeks while this Armor-X case drags [censored] getting sent to my house. And when it finally shows up, I’m cheesed off. Cause the case I got from Amazon is the exact same freakin' thing, except it didn’t break the bank or take my wallet out to dinner. I picked up that paltry little Amazon case for a mere 18 bucks with a nice side of free shipping. Meanwhile, Armor-X was getting all greedy and soaked me for a whopping $59. Like, are you serious? I mean, I needed something to "get me by" till the Armor-X case came, but I never thought I’d end up saying "what the waffle?"

I’ve already decided that I don’t want this Armor-X case, even if I have to sell a kidney to get it refunded. But I can't even get them to give me the Return Goods Authorization. What the heck is with these guys? They’re acting shadier than a tunnel in the dark.

Avoid Armor-X like hot garbage.