Arrowhead Honda
Reviews and Complaints

Arrowhead Honda gave me a quote for a car at $30,000. Then gave me the price of another car at $25,000. I live about 150 miles away from the dealership. When I was about 20 miles away, they called me and told me the price was not the final sales price and they could not let the car go under $30,000. At worst, I believe it was an intentional bait and switch. At best, it was an error or oversight. Either way, they wasted a tank of my gas and half a Saturday. I called them and spoke with their managers. They told me to go ahead and complain to whoever I want.

I recently bought a car from ArrowHead HONDA Dealership on 6/6. After a few hours of negotiating with salesman ***, we agreed on a price of around $28-29k for the car. However, the amount stated on the contract was $31.3K, which was not what I agreed to with Karar! It's unbelievable, I knew I would somehow get taken advantage of, especially in this crazy car market. The dealerships are just looking to make more money/profit from desperate buyers. We had also agreed to use *** for financing, but that didn't happen. I only realized after signing the contract that I would be financing with Honda Dealer instead of ***, which I had thought all along. The lack of respect and communication is just unbelievable. I wouldn't recommend this dealership to anyone, especially since they lied to me.

A few years ago, I brought my 2011 car in to have the clutch checked. Your team took it for a test drive and reported no issues. However, shifting was rough and erratic, regardless of my careful technique. Over time, the problem worsened, necessitating a repair last week. Clearly, there was an issue, as the car had only 77,000 miles on it. Post-repair, it shifts smoothly without extra effort. I'm experienced with manual transmissions, having driven them since my youth, and never had clutch issues with my previous cars, even after 115,000 miles. I believe compensation is due for the missed warranty service. The repair cost me $1544.

I had a *** cancellation on 5/1, and the representative at Arrowhead Honda assured me that I would receive a refund in the mail within 4-6 weeks. However, I never received the refund. I tried emailing *** and calling finance *** multiple times, but I didn't get any response. When I called the *** cancellation ***, they informed me that I didn't have a gap policy. Frustrated, I contacted Arrowhead Honda and explained my issue. I spoke with a person named ***, who told me that the standard policy is to send *** refunds to finance . Despite calling them multiple times and being hung up on when transferred to finance, I decided to drive down to their location to obtain the check number and refund amount. I wanted to contact finance *** directly and get my refund. However, when I arrived, *** denied ever speaking to me and claimed that neither *** nor himself had received any calls or messages from me. He gave me the number of a person named Sydney to call instead. When I called Sydney, she spoke to me in a demeaning voice and said she would call me back later when she had time to deal with my request. That was yesterday, and I'm still waiting for her call. All I want is the check number and the amount that will be refunded to me.

I bought a vehicle warranty from *** at the dealership. 3 months ago, I tried to use the warranty for a covered repair. The repair company said that when they called to file the claim for reimbursement, the warranty wasn't valid. I called multiple times but got no response, so I went to the dealership in person to complain. The finance team told me that they charged and added the warranty to my total payment, but it was never actually activated. As a result, my claim was denied. They said they activated the warranty now and assured me it should work. I went back to the repair company, but once again, when they called to file the claim, they were told that my warranty was still inactive. We spoke to a manager on the phone, and they activated the account, only to DENY the repair. They tried to tell us that the repair should have been done by the dealership for the claim to be valid. This was NOT mentioned in the contract, nor was it communicated to my repair company when we initially filed the claim 2 weeks ago.

I assisted my niece in finding a new car after her relocation. I requested a quote for a Honda CRV EX AWD from TrueCar.com at 12:05pm on 10/06/2022. The Internet sales manager contacted me about an hour later and said the total price for the car was $34,622.75. Then, about four hours later, he offered it for $34,100.00. Before going to Arrowhead, the salesperson quoted $34,000. At Arrowhead Honda, the car was ready for us. Post-test drive, the sales manager stated the quoted price was for a 2WD, not an AWD, and the AWD would be over $36,000. I requested the general manager, but was told no one was available. Another manager apologized for the miscommunication and offered it for $34,979. We had traveled a long way and spent hours negotiating, and my niece had to return her rental. Needing a car urgently, we felt compelled to pay the higher price. We could have found a better deal elsewhere. Arrowhead Honda's sales tactics were unacceptable. I'm seeking a $979 refund and will share my experience on review platforms until it's addressed.

We bought two new/used cars from Arrowhead Honda. We paid cash for a 2018 Honda Accord. We told the guy in Finance that we wanted to put the car title in a trust. Walter M, the financial person, said we could do that but needed paperwork. We went home, got the paperwork, and gave it to Mr. M. We finished the transaction for this car. We didn't know we had to contact the MVD to get the title. We called Arrowhead Honda and asked about the title, and they gave us the info. When we finally got the title, it wasn't in the Trust like it was supposed to be. We contacted the MVD, and they said to go back to the dealer or pay them to do it. After many calls to the dealer and leaving messages, I talked to Laura in the titling area. She said they didn't know what happened but would fix it with us. A few days later, Laura called back and said Arrowhead Honda won't fix it because it would cost them $352.70, but we could pay to have it done. Laura said they could see our payment came from our trust account but couldn't find our trust paperwork we gave to Walter M on the day of purchase. I asked what happened to all our info if they lost it. I said we did our part when we bought the car to have it titled correctly, so we shouldn't have to pay to fix it. Laura said she can only go by the paperwork we signed and that we should have noticed it wasn't right. We also had an issue with the second car we bought. I was told I would get new plates for the car. I only needed my plates for the car I traded in. I lost three months of prorated plate money because of this.

We visited Arrowhead Honda to purchase a Honda CRV for my niece, who recently relocated. I received a quote for a CRV EX AWD from TrueCar.com at 12:05pm on 10/06/2022. It was my sole request on TrueCar.com. TrueCar provided a quote for a 2022 CRV EX AWD with an undisclosed MSRP. The total was $33,187 excluding taxes and fees. An hour later, the Internet Sales Manager reached out. I inquired about the total for this car, and he quoted $34,622.75. After 4 hours, Arrowhead offered $34,100.00. Before visiting, I was assured the price would be $34,000, as confirmed via text. At the dealership, the car was presented to us. Post-test drive, we intended to buy, but the Sales Manager claimed the quote was for a 2WD, not AWD, which would have a different MSRP and stock number. The only price offered was over $36,000. Requests to speak to higher management were denied. Another manager apologized for the miscommunication, attributing it to the salesperson and offered a final price of $34,979. Having driven 55 minutes and with my niece needing a car urgently after her move, we felt compelled to buy the car at $979 above the quoted price. We could have found a better deal elsewhere. Arrowhead Honda's practices were disappointing. I requested a $979 refund, threatening to publicize their deceptive tactics online.