Asendia Management
Reviews and Complaints

Hi, I have sent email to customer service several times. But I still have not received my parcel. Please check where is my package located? Will my package have a chance to deliver to its destination? Tracking number is rl920766643ch.
My package has not updated since 3th, august. It showed always on london air. I am very curious about my package flying within the uk for more 10 days. Is it sightseeing? And your service just replied me one word, it will be delivered to your country in few days, please be patient... Maybe they already have lost my parcel.

Transaction reference No +[protected] 237 CYP
15 August 2019 I ordered a bottle of Ketobliss for $5.95 and received this product as expected. This was only supposed to be a trial. It didnt do anything for me, but I kept on getting bottles in the mail. My credit card has also been charged
15/8/2019 $139.90
16/9/2019 $145.85
16/10/2019 $145.85
16/11/2019 $145.85
16/12/2019 $145.85

I would like to cancel this "subscription" and get a refund of all the above unauthorised transactions. I only ever agreed to pay $5.95 for the trial.

Thank You
Victor Roberts

On 22/8/19, I ordered a bottle of Ketobliss for $5.95 and received this product as expected. On 17/10/19, I contacted my credit card company as I had two more transactions ($144.09 on 11/09/19 and $150.22 on 11/10/19) from 'Promote Yourself First' but had not ordered or received any further products. I lodged a dispute regarding these transactions and my credit card was cancelled to prevent further unauthorised transactions.

A few weeks after lodging the dispute, I received a package containing another bottle of Ketobliss. I returned this package to the sender on 12/11/19 as I did not order them.

I have been unable to find the original advertisement on Facebook from which I ordered the Ketobliss for $5.95, I did not receive a tax invoice for it and have been unable to find any contact details for 'Promote Yourself First'. I have now checked the photo I took of the second package and it is from Asendia. I can provide the photo of this package if required.

I am requesting a full refund of $294.31 for the two unauthorised transactions on my credit card.

I accepted 1 bottle of KETBliss as a promotion and paid $5.95. I did NOT authorise for another bottle to be sent or for another amount of $139.90 deducted from my Credit card. I also did NOT authorise for yet another amount of $145.50 to be deducted from my Credt card and have not received this 3rd bottle. I will be returning 1 bottle directly by post and when or if the 3rd bottle ever arrives this one will be returned as well. Unknown who to send it back too as there is nothing on the post pack. I will return to sender and keep an eye on my Credit Card statement.

Good Morning,

I was offered a free sample from this company, paying only for the cost of posting, but They have started to send me beauty products very month that I have not requested and are charging my credit card.

I wish this to stop immediately and to have the refund deposited back into my account. Value $USD126.82

There is no contact number or clear address or company name, no invoice.

The product is "Zutrelle Eye Serum"
Sender: : ASENDIA SIN SG16090001
Ref: 5D [protected]

Thank you for any help,
Helen.

I have signed up for a 30 day free trial of the anti aging product they are offering. They said I just need to pay initially the PhP368 for shipping, then evaluate for 14 days if it is ok with me, I can keep the product then once the trial has which is 14 days from the day I ordered it which was on January 26, 2019, they said to cancel within 14 days if you feel the product is not for you. They emailed me a confirmation of my order that I will just be billed for the shipping cost and nothing more. They emaile me again on Jan 30, 2019 that they shipped the iluminagen and the dermavix. I have not received anything since then. I was just shocked when I received my credit card bill by February 2019, they have charged my credit card a total of PhP10, 848.76 for 4 products, 2 iluminagen and 2 dermavix, although I have not received anything, hence I emailed their customer service on Feb 13, 2019, that I have not received any products as of that day but my credit card was charged, I have not tried the product so how will I know if it works for me or not? So I demanded for a refund, to which they replied with their robotic script "Greetings, Thank you for contacting customer care.Dermavix Anti Aging comes with a free 13 days introductory period that starts with the date of purchase. At the end of your introductory period if the account has not been canceled, you will be billed for the 30 day supply. You are also enrolled in our exclusive membership which includes another shipment every 30 days. If you cancel within your introductory period then you are charged nothing except the shipping and handling. Below is a direct link to the website where you may view the terms & conditions of the product and subscription:
They said that they already shipped the product so I requested to just cancel the suceeding delivery. However, on March 29, 2019, I receive only 1 iluminagen & 1 dermavix. They charged me for 4 products, 2 products for trial just pay shipping fee and 2 products with full payment that they have charged with my credit card. I demanded for a refund to which they have not acted upon until now, 7 months from the day I ordered the product. Their reply to my email complaint is a repetitive response which does not solve anything. I am only asking for what I paid for nothing more nothing less. 10 thousand is a hard earned money and it pains me that it so easy for these people just to stole that money from me that easily. Somebody named Tarum called me on March 25, 2019 and he said he will be sending in the product that I am supposed to received. Unfortunately until now, I have not received anything. I am planning to bring this concern to the proper authority so that they could not do it to other people too. I just wanted my money back if they cannot deliver what I ordered for. I hope this will be settled ASAP, otherwise I will have no choice but to expose this company to public. I am just gathering all my evidences and facts and I will make sure that they will pay for what they did to me.

Feb - March 2019 - New Zealand. Online Fraud.

Online advert offered at a limited time special price trial offer of A$4.95, instead of the usual price. Ordered and 12 days later I received Pure Keto Premium x 60 and Pure Cleanse Premium x 30. Put them on the shelf and thought, ‘lets try them.' The package arrived 12 days after I received confirmation of order and shipping. Inside there were also two double sided sheets of print. Normally I would have looked later, but I had some time so started reading. Half way down the back side of the sheets, I read respectively;

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Pure Keto / Cleanse Premium Trail Offer Terms:
our 14-day introductory trial offer includes a 30-day supply of PURE KETO PREMIUM for just the minimal price of postage and packaging and ends 14-days from your order date. (NB. Shipping 12 days.) We dispatch the product the day after you place your order ( except orders placed on holidays or Friday­Sunday will be dispatched the following business day or Monday). You will have 14 days from your original order date to decide if PURE KETO PREMIUM is right for you. (NB 2 days) If you're enjoying the product and loving your results 14 days from the date you placed your order, do nothing. Only then will your credit card be automatically charged 1 easy payment for the trial bottle at just A$141.00 (A$138.00 (+A$4.95 already paid) for the Pure Cleanse Premium) for the bottle you received. (NB. My A$4.95 will now balloon to A$145.95. I didn't see or agree to that. I have one day to call and cancel!. SURPRISE, "….. due to the unexpectedly high volume of calls, please hold or send an email ….." Twice! Hardly surprising that there are a lot of calls!) If you're not satisfied with your PURE KETO PREMIUM offer, call customer care within your trial period at Australia +61 871303682 / New Zealand +64 98011992 (Monday-Friday 8:30AM-5PM, AEST) to cancel and request a Return Merchandise Authorization number with instructions to return the product, and once we receive your return you will have no further obligations and will not be charged.
To ensure that you do not run out of PURE KETO PREMIUM, starting in 45 days from your original order date of the 14-day trial offer, and every 30 days thereafter, you'll receive a new bottle. You'll be charged the Member's only discounted price of only A$136.00 (A$133.00 for Cleanse) (plus a small A$6.50 s&h fee). As a member of our PURE KETO PREMIUM Lifestyle Program, you are not obligated to continue. No hassles, no commitments. Cancel at any time! We know you're going to love this amazing product and will want to continue taking it!
Refunds on 14 Day Trial cancellations for PURE KETO PREMIUM orders cannot be issued without a RMA number and without returning the PURE KETO PREMIUM trial bottle. Please be sure to include all empty and/or unused producls. We suggest that you ship your product order back to us via any shipping service with a tracking number to ensure proper crediting or trial cancellations. (Added cost for the duped customer.) Returns must be postmarked within 7 days of receiving a RMA number in order to be valid. Please note that we cannot issue refunds for PURE KETO PREMIUM orders purchased from our auto-ship or Lifestyles Program. Subsequent automatic shipments do not carry a money back guarantee.
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Being told that I would be charged a further A$279.00 for my A$4.95 Trial offer got my attention. Checking the correspondence and my online banking CC statement. I discovered that I had been charged NZ$5.30 and NZ$5.32. Apparently, I was charged for a trial of Pure Cleanse Premium as well. I don't recall if I asked for that? Also, I checked the confirmation emails, and there were two, which I thought was a double up, not noting that there were two products. And within the confirmation emails which I had ignored because of the insignificants of my NZ$5.30 purchase, I read the *IMPORTANT NOTICE* for the first time.

----------------------------- Text extracted. (My notes in '()')

Protect Yourself from Committing "Friendly Fraud" Today.
What is Friendly Fraud? The standard definition for Friendly Fraud is when a customer uses a credit card to make a purchase, and then disputes the charge with their credit card company once the item(s) are received. Consumers use friendly fraud to obtain item(s) for free. Friendly fraud can be broken into two categories; deliberate and accidental. Deliberate friendly fraud would fall under the standard definition of friendly fraud. The category that has seen a significant increase is called accidental friendly fraud and can occur when a customer doesn't realize what a charge is for.
We are committed to educating our valued customers on how they can avoid committing Friendly Fraud and having their credit card added to the Credit Card Number Blacklist.
First of all, all Pure Keto Premium charges will appear as and display our customer service phone number, . If you have any questions on any Pure Keto Premium charge contact us first, NOT YOUR BANK, and we will resolve any and all transaction issues and protect you from unknowingly committing Friendly Fraud.
This email is intended for informational purposes only. Do not reply to this email.
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I read this is a threat, and ‘NOT YOUR BANK' as a huge red flag.

This Company ASENDIA SIN based in Singapore appears to be conducting the same Fraud programme with a range of products that they promote as discounted, and then charge for at inflated rates to their victims accounts.

ID: 5F7E84F1A5 & ID: FB20A10419 (Bbth have Swiss post mark)

ARN: [protected] (German post mark)

I have received products from Asendia, which i did not order, and my bank account has been pillaged by this company - i wish to return these products as i did not order them and receive a full refund - total: €305.63, as per below breakdown
23.10.18 - €103.08
25.09.18 -€9.01
18.09.18 - €83.85
18.09.18 - € 1.68
17.09.18 - €99.00
04.09.18 - €4.26
04.09.18 - € 4.95

there is no delivery paperwork in the package and i do not know what address i need to return them too, the only details i have are Fulfilment House, PO Box 4008 - which country is this so as i may post them back or what address do i return them to from the Republic of Ireland.

My bank has been notified, i have sent email, but not received a reply.

I would appreciate someone coming back to me asap on this matter. This is really not the way a reputable company operates

I have received a product that I do not want and never did. You have taken money from my account and wish for it to be refunded. I have returned your product twice and I don't not want to receive any more so please STOP . Your company is very hard to track down as the postage bags have several address on them. Please resolve this as soon as possible I have contacted my bank to stop further transactions.

I ordered the skin care range once in December 2017 but the company keep sending the products every month and taking payment even though I only ordered the product once! For the last three months around the 28th of the month payment is taken and I receive an order I never placed. The payments taken are also for a lot more than the advertised price of the product. I would like a full refund of the unauthorised payments.

I bought a free sample from this company, paying only for the cost of posting...but They have started to send me beauty products very month that I have not requested and are charging my credit card... I wish this to stop immediatly and to have the refund deposited back into my account...there is no contact number or clear address or company name... no invoice ...the product is .. la mers timeless anti aging regeneration, order ID 3337FO6329... asendia sin 004008...fulfillment house po box 4008...98.73 USD... thank you for any help, Anne Pera ...email [protected]@bigpond.com