Ativa
Reviews and Complaints

I just purchased an Ativa shredder (Model: A08MC19) at Office Depot on Feb 11th, 2022. I called Ativa's customer service number at [protected], the customer service agent wasn't able to help me. He only told me to call Office Depot to be able to return this. It's after their 14 Day return policy! I'm sending this email with a photo of my order info and a video (through an Amazon Drive web link because it’s too large of a video to send through regular email) of whats wrong with this shredder to the you at the Ativa manufacturer’s warranty department.

Again, I just purchased this under a month ago.

Thank you for your help!

Eric Adamo - Please contact me back by replying to this emial or

By calling me at: [protected]

Video Link from Amazon Drive Below of inoperable Ativa Shredder

https://drive.google.com/file/d/15yrMu9fZJoUa1Zb_aG7zGJT0y9ZIXKLl/view?usp=drivesdk

Why does Ativa don't have an address, when googling it
I have Ativa Mini camera that I love, I accidentally btoke the screen . I try tofind Aticve Service Ctr but in vain. They are directing to Best Buy and other retailers.

Where can I hacv=ve it fix !

I have had this shredder for about a year and a half moderately used and the thing is now broke spinning profusely even when there is no paper within. I need to obtain a warranty replacement immediately as this is a need for my home office but I can't seem to find contact info or the website for ativa. What gives? This took place at my office office regarding the issue noted above, and it was a serious inconvenience. I need someone to reply and provide me with a warranty replacement ASAP in order for me to continue to do my job effectively.

The hdmi micro pigtail adapter is a faulty product - broken twice within 2-3 weeks. The metal copper micro piece/plug breaks apart from the plastic housing after normal daily use.
Ativa 100% quality assured (back of package) offers a full refund, however, the refund department is non existent. The number only reaches a person who directs you to email your receipt/pictures but a refund or response is never given.

Shredder will only go in reverse. When I spoke with the representative she told me that I needed my receipt. I explained to her that I am still recovering from hurricane harvey and all of my things are in storage and I can't find the receipt, she told me that the hurricane happened in 2017. For the record I am still not back in my home and moving around. How rude and inconsiderate I will never purchase this brand again and will encourage others not to. Issue not resolved.

I bought this piece of 'crap'; because the first mp3 player I wanted was no longer in stock, when I went to the Office Depot Store. The salesman then referred me to the Ativa Brand player (at-mp200), which I bought for $37.91. This player did not work at all, well the fm receiver did at first; but when I tried to download some music, it would not play! The music shows that it is loaded on the unit, but this thing is always on the 'pause' position! I've tried to trouble-shoot this thing, resitting it, reloading the music; but it is stuck on 'pause'! This thing is a total piece of crap, do not buy this junk! Now I hear that Home Depot, owns this product line, or that the sales-people get some type of kick-back if they push/sale the Ativa brand of any product. What a shady bunch of thuggery!

Don´t pay taxes in Mexico, and the delivery services hasn´t guaranty

I have THREE Ativa CX10W shredders and two of them are nothing more than JUNK. I would not recommend this brand to anyone or any business. We spend more time unclogging them than shredding. After about 10 pages at two at a time, it overheats, clogs up and quits. Never again will I purchase any Ativa products!

I bought an ativa from office depot too that has quit after just 9 months! I oiled it every month and routinely cleaned out paper from the sides of the grinders where things were apt to get caught and still it broke! In response to people who have posted comments like "buy the warranty that's what its for" i disagree. The rules should be on the store to not sell such crap that breaks down.

I bought this 2GB compact flash card from aptiva as a back up card. I am a photographer and have lots of cf cards but this card drains my battery with in a few photos. I was shooting the band Seether the night before at the House of Blues and ran out of memory on my 1 camera so I put this Ativa card in went through 3 fully charged batteries in 2 songs. When I say batteries I am not talking AA or AAA but 7.2 volt Lithium Ion batteries. I shot 2 bands before for over 300 photos and did not go through 1 battery. Would anyone know the problem I know its not a high speed card but I use it as a 5th card never usually need it but when I do need it, It always fails me. Has anyone else encountered this problem?

Beware people!

Ativa - www.ativaproducts.com

On 5/15/07 I bought one of the Office Depot Ativa private brand internal lightscribe DVD Burners ( item 198098).

On 7/10/07 the drive stopped working. I called Ativa for support on the drive. After going through troubleshooting steps with the service representative it was determined that the drive was defective, and I would be sent a refund for the cost of purchase after sending them by fax a copy of my receipt. I was assigned a case number of 68846.

I asked the representative what I should do with the drive, did they need the drive returned? He said "I can do what ever I want with the drive." Since the drive didn't work, I discarded it.

I faxed my receipt (order #[protected]-001) to Ativa on 7/10/07. Confirmed with them that they got it, and I was told to expect a refund a few weeks.

I called on 7/30/07 to inquire on the status, and was told there was backlog, and it would take another 4 weeks. I called on 8/30/07. and was told it would be two more weeks. I called 9/10, and was told it would be another week.

On 9/25/07 I received a call from "Lori" who said she was in the legal department. She told me my claim was denied because refunds can only by issued by Office Depot, and that the drive can only be exchanged. Lori stated that the CSR didn't follow proper procedure, and that Ativa would not honor the verbal contract that the CSR made.

Since "all Ativa products are sold exclusively through Office Depot stores."* I feel that Office Depot shares liability for selling poor quality products made by a a company that obviously has poor quality control, poor staff training, and poor managerial oversight.

I would like a refund for the $81.18 we wasted on this drive, and Office Depot should really consider the damage that Ativa will do to the Office Depot brand image, since Lori let slip that she is calling MANY customers to tell them they are not getting refunds.

I have shared my issues with Office Depot's Ativa products and support with my peers in the information technology industry.

* http://www.ativaproducts.com/about.html

Sincerely,

Brad Falk