Uphold
Reviews and Complaints

shut down my account 11 days before time i could withdraw - said i obtained money from deceit.Im legally authorized to work at my job in *** - I have W2 for all my earnings. Who the f*** says something like this?lost ~$2k+ saying they've refunded me - but they have not.Liars, thieves, scammers. Possibly the worst people in the world.

I have had nothing but bad issues with this company. I account has been unreview for month. I don't know why. Can use my credit card to make purchases. Never received a physical card to use in the mail. I was lucky enough to write the card number down. When they finally do reach you on your issues are still never fixed. I feel my money is going to be robbed from me.Jen

Uphold is not a good platform to trade from, They lie about withdrawal fee as well as others fee, when you move assets from one uphold card to another. Ontop of it, they always find way to suspend your account when they want to take your money, They did this to me and my cousin. Uphold is not a good platform at all. Please try not to be the next Victim. Use other platform

Wish I could give 0 stars. They hold funds and wont let you withdraw to external wallet. Even AFTER the 65 day ACH hold i still cant withdraw my funds and am given an arbitrary new 71hr cool down. This is straight theft and goes against their company policy. My 65 day cool down has ended and they are refusing to give me the product i purchased from them and if i sold back i would be a complete loss.

I can't access my account, the support team are not helping. I have done everything they have asked me to do to try and fix the problem. All they do is pass me off to another tech person through email that sends me the same generic emails on trouble shooting. They have my money and i can't access my account to pull it out or transfer it..please don't go through the company or app to do any business.

I wish I had seen these reviews before in place my hard earnd money in their accounts, I just want to sell and put my money back in my orginal account. They restrect your account and then go home for the weekend. They should never be allowed to restrict and prevent you form redepositing you money back into the same account they allowed you to purchase your cripto currency with. I believe they are out of money and they are playing some kind of float game, ITS MY MONEY AND I WANT IT NOW!

JUST WIPED OUT MY ACCOUNT. WHAT A DAY! I HAD MORE THAN 780 DOLLARS IN IT. I'VE BEEN COMPLAINING TO THEM FOR MONTHS. BECAUSE THEY REFUSED TO LET ME WITHDRAW MY MONEY. NOW THEY'VE EMPTIED MY ACCOUNT. THIS COMPANY NEEDS TO BE SHUT DOWN IMMEDIATELY! I HAVE ALL THE PROOF NEEDED. THIS COMPANY IS A SCAM! ANYONE WHO WANTS TO JOIN THIS LAWSUIT PLEASE CONTACT ME ON FACEBOOK. THEY HAVE BEEN DOING THIS FOR YEARS I JUST FOUND OUT... DO NOT TRUST THEM WITH YOUR MONEY. SCAM ALERT!

2/2/2022 I can't access my account, the support team are not helping. I have done everything they have asked me to do to try and fix the problem. All they do is pass me off to another tech person through email that sends me the same generic emails on trouble shooting. They have my money and i can't access my account to pull it out or transfer it..please don't go through the company or app to do any business. They put my account under review with no warning and closed my account shortly afterwards. They are holding my money with no specific reasoning as to why my account was closed and will not allow me ever open an account again! I have done nothing wrong!

I am extremely frustrated and angry. Uphold had no right to sell all my LINK without my authorization! This is criminal! I want all my money back now! Ticket ID number is #***. I spoke with my bank this morning and they assured me that they never cancelled the transaction. This is very suspicious behavior from Uphold and quite frankly the worst experience I've ever had with any exchange I have used so far. I am losing out on gains as we speak and to add to that I can't even withdraw my money from this "customer refund wallet." At the minimum I expect a full return of my original amount with the profits. Additionally I expect to be reimbursed for potential gains since the transaction was made at 8:20 am this morning. If I don't hear back in the next two days from Uphold Support I want to let you know in advance I will be contacting a lawyer. I have more money in other coins in Uphold, and now cannot trust this exchange with my funds.

My experience with Uphold support has been awful. My account has been locked for the past month, during which time I've had no access to trades, withdrawals, deposits, anything. With the market crashing I've lost roughly 40% of the overall account value since it's been locked. Uphold support had no response for weeks - only customer service reps asking to be patient. It's now clear they don't know what's causing the issue on my account, and are essentially leaving it up to me to figure out. I've spent hours working to try and get my account back. It's cost me time, money and frustration. Uphold's response is "Be patient". There is no phone interaction, just infrequent emails asking me to repeat the steps I've done a dozen times, and take screen recordings of me doing it because they don't believe me I guess. I'll be filing a complaint with the *** of *** Licensing, and Regulation and I encourage everyone on Complaintsboard.com with poor experiences to do the same. Companies this incompetent should not be allowed to operate in the .

I've done my best to contact Uphold customer service numerous times. And each time all I got is what appeared to be an automatic response. With a link to verify my personal government issued ID such as drivers license and selfie photo to prove who I am. After many attempts to click this link, it never worked every time. Their authentification methods are flawed and filled with internal errors. I took screenshots of the error messages to prove this problem. Their customer service has been unable to help me regain access to my account. I have over $50 USD of BAT Cryptocurrency in my account. I'd prefer to start a new Uphold account with my current amount of cryptocurrency put into the new account. I've filed a dispute with my Debit Card PayPal Bank Account. Because Uphold failed to properly help me in a timely manner through their email system. This has been on going from Feb 24th 2020 since I first made my initial deposit using my debit card. If there was another way to sign into my account that would help or another way to verify proof of who I am.

They have no customer service skills and will respond in what seems to be computer generated interactions. I deposited money into my new Uphold account, immediately buying some cryptocurrency. I repeated this process the next day depositing the same amount of money into my account. My bank flagged the second deposit as a duplicate purchase saying the purchases were done on the same day. I stopped payment on the second deposit not knowing if it was the the second deposit or a duplicate first deposit. Once Uphold saw that the one of the payments was stopped they shut my account down. I had no issue with this. The second deposit was returned to me due to the stop. I explained this to up Uphold and they stated my account had to stay closed. I responded no problem, please return my first deposit. They refused saying only replying by stating I could appeal the closing of my account. At that point I no longer wanted to do business there and again asked for a refund of my original deposit. They will not return my emails. Please stay away from this company.

I purchased $9,600 worth of crypto on Uphold, from 04/11 thru 04/18. Then 04/19 I received an email from Uphold stating that they weren't able to verify my ID. So they included a link within the same email to resubmit my ID and selfie. Which I did and the verification system kept crashing every time the 4th check mark would light up for ID approval. And my account was restricted and put under review. I contacted the Uphold support team for assistance and multiple team members would send me the same broken link that kept on malfunctioning. Then finally on 06/09, I was able to complete the ID verification. (In which one of the Uphold support members stated that the review and restriction would be lifted once my ID was verified.) On 06/18 I contacted the Uphold support team again to ask why the restriction and review was not lifted yet, and today 06/21 I received an email from Uphold stating that they can no longer offer me an account. In a week I would have been able to transfer my crypto to a cold wallet, if not for the undeserving restrictions. Even though they are offering a refund of my holdings, which are $4,100, a far cry from the $9,600 I purchased at two months ago. All I ask for is for Uphold to remove the restrictions so that I can have access to move the crypto that I paid for. This is truly a scumbag move that Uphold is pulling on it's customers. DO NOT CHOOSE UPHOLD! Learn from my mistake.

I invested in crypto currency using uphold.com exchange since April. My total investment was about more or less $7,000 distributed to different crypto assets like Ethereum, Cardano, XLM, XRP, Dodge, DGB, DOT. etc. ON July 19, I noticed that my investment in ETHEREUM was withdrawn and the amount of almost $4000 was reduced to only $1925. I checked this and found out that I didn't do anything but instead it looks like someone was hacking my account.After then, I informed right away the Uphold customer service and emailed them since I cannot login anymore in my account. It looked like they locked my account. The customer service responded through email only and we cannot follow nor talk to anybody in person. We tried many many times to contact them through email only since no telephone to call. We asked that we wanted to talk them so that can explain more our problem especially in accessing my account but instead they responded just to wait through email and even there was a message that said, "don't contact us again with same issue - and just wait". But, until now, since July still we cannot access our account and we also didn't know what happened to my money (investment).I file this complain because I wanted to stop and get back my money (investment). I also didn't hear since then any words from Uphold on what happened to my ETHEREUM that had been hacked. But, there are emails that they sent us saying "that they will investigate. and also saying they were investigating and don't send us email regarding the same problem". By the way, until now my account is locked and I cannot access.I hope you can help me resolved this issue and get my money back.Truly Yours

I opened an account for my business at Uphold, *** about one and half years ago. The funds have just been sitting there this whole time. Lately with the down market and a serious health matter I need to access my funds and have $7700 sitting in cash there plus some in digital currencies. I have been trying to make a withdrawal of my funds to use for my business since the end of May. I have been emailing customer service back and forth for weeks. First, it took them forever to tell me that there was a hold on my account and they asked me to submit all this proof of my business and proof of my identity. I did all this when I opened the account so I am not sure why I was being asked for it AGAIN. I sent it all to them again right away, like the next day. They kept asking me for the same information over and over. Then FINALLY after like 3 weeks, they took the hold off, but now they are still not letting me get my funds. They will not verify my bank so I can take a withdrawal. They keep telling me that "they are assigning a specialist" to my account, but I NEVER hear from this person, and nothing ever gets done. It is just a lie. They have been holding my money hostage for over a month now and no one there will truly help me. I sent a message to their compliance team with an official complaint against them and they replied with an apology, but I still cannot get my funds. I do not know what to do at this point. I feel like they are trying to steal my money. I told them I would start writing letters to regulators which is my next step if they do not fix my account and let me take my funds. Truly the WORST company I could have NEVER imagined having to deal with. I hope you can help me somehow. Thank you.

I am leaving a complaint regarding Upholds customer service response as it pertains to locking my account. There is several thousand dollars in my account with Uphold and unexpectedly Uphold has restricted it. After completing their verification process I was put under under "Review". I cannot invest in nor sell my crypto if I chose to and it has been this way for 48 hours. The complaint is for their lack of transparency, explanation and holding my money hostage without reason. I have submitted several tickets but the only response has been that my case was sent to a "Specialist". What a specialist does I cannot say because so far it has been automated messages and requests to not submit anymore support tickets. Unfortunately after reading their many reviews I am beginning to fear Uphold may be a scam or so understaffed as to be incompetent making it an unsafe service to invest with. During the most recent online chat through the app after asking the representative what the timeline was to speak with a specialist she was flippant.02:40:52 AM) *** What department is it specifically? Thats whats confusing. What department has my case been sent?(02:41:46 AM) *** was escalated the first day. Ive read that it can take up to 6 weeks (02:42:21 AM) *** : When the person handling your case reach you, he will present himself (02:43:04 AM) *** will present himself?She clarified. after she meant email and overall was nice, but this is unacceptable. I need clarity as to why my account is locked and I do not have access to my investments after completing all their identification steps.One continual response I see from Uphold regarding reviews is a request for a ticket number. Please see mine.1853649

I am an Uphold Customer who recently experienced some fraud on my uphold account with unauthorized debits being made from my uphold funds by an e-commerce website called venmo that has been continuously taking funds out of my account over and over again over the past 2-3 months without my permission. I reported over $2116 of unauthorized debit transactions off my Uphold card, that had its information stolen and used to pay for services and goods on Venmo, i called fraud immediately the moment i realized that someone had my card information. i made the request to have my $2116 of USD funds returned to me, but they have frozen my account and disabled sending and withdrawing from my account FOR OVER A MONTH. I had received temporary provisional credit on October 3, but i never was followed up by the team on the findings of their research. i dont use venmo and i am very upset Uphold never gave me notifications that my funds were being debited from my account. i recently have experienced identity theft by someone from jamaica hacking into my instagram account and stealing my identity, i havent been able to get that back, this is the same person who had been using my uphold funds to buy random things off Venmo. i need my account restored to normal and i will need to take out my funds and put it in a safer platform. i dont understand what is taking them so long to get back to me when i simply have asked them to refund me my lost funds, and to also give me full access back to my account so i can remove my funds into a ledger device because of my fear of cyberhacking. it shouldnt take over 3 weeks to get a resolution in place for something that should normally take 1-2 business days i want a response in the next 1-3 weeks

My initial account was compromised on 5/9. The fraudulent purchases were placed back into my checking account on 6/21 and there was a remaining balance of roughly $13, 749.67 left in my Uphold account that was in my uphold account before these fraudulent charges were made beginning on 5/9.Between the dates of June 15th and June 30th I made roughly 27 deposits into Uphold from my US Bank Checking account for $29,143.07 which brought my Uphold account to just over $41,000. These transactions were approved by US Bank and the money was withdrawn from my account for each of these 27 transactions. On June 30th at 7:00 pm my account was closed and put under review. From this point my account balance was at $0.00 and has not been corrected since this point. I have spoken to my bank and they cleared and approved all purchases made between June 15th and June 30th and did not retract any payments. They will be in touch with you and this will most likely be my last ditch communication. I have spoken to my lawyer and he told me to send a final clarification and contact US BANK which I have done 1st thing this morning. I understand people make mistakes but there is $40,000 gone missing out of my account overnight and I have been patiently trying to clarify the issue with your team the best I can. I did have an initial account breach but this case has since been resolved and I secured my account and began redepositing funds with uphold to invest. This money and case is not at all related to the first incident and cannot just be wiped from my account.Please take time and try and review my case and my account. I would like to find a common ground but I have to have my funds put back into my checking account. You should be receiving communication from US Bank as well this morning and we will get this resolved one way or another.

On 01/24/2022, I logged in to my Uphold account and discovered that my *** XRP coins were gone, and account balance was at 0.I immediately notified the uphold support. They told me there were a few withdrawals, which I told them were not done by me. They opened a support ticket and told me that someone confirmed the withdrawals via my email. I told them that second verification for all transactions is my *** authenticator app which has the codes that change every 30 seconds and can be accessed only on my phone..They confirmed that my account indeed required verification via my *** authentication app. They didnt confirm that the authentication code was actually used, and I cant see how that would even be possible because my phone was always with me.They recommended I file a police report.I replied telling them that I have no reason to believe my email has been compromised, but even if it had been, why is it that the second authentication - via the *** authentication app, was bypassed. I suggested that it must have been a hack of their system.I also asked them for all documentation in their possession that is pertinent to my account and this situation, Including, but not limited to all data/information that they used in their investigation and that led them to conclude my email has been compromised.I also asked to clarify how this incident will be redressed by Uphold and provide their companys insurance information.They refused to provide the requested information or do any further investigation. They didnt address my concerns that the security breach was on their end. Their response to this fraud that occurred in my account is beyond inadequate for a financial company that is supposed to be a safe and secure custodian of cryptocurrency, and instead the company took a position of store funds at your own risk- no guarantees of security or safeguards against theft.

I utilized this platform to invest in crypto currencies. This year in February 21 Uphold charged my Account twice for one transaction. The amount that was taken out of my bank account and my Uphold wallet is listed below. I am owed money however they refuse to pay me back for any of the money that they took from my bank and Uphold Wallet without approval. I've given Uphold all proof that confirms what's owed but they refuse a solution, denying this issue occurred.February 21, 2022 $230.00 Taken From QNT $201.26 Taken From HBAR $155.00 Taken From ENJ $481.60 Taken From AVAX February 23, 2022 $300.00 Taken From XRP $300.00 Taken From SAND $300.00 Taken From XLM February 24, 2022 $461.80 Taken From AVAX (Placed into a Refund Wallet) $300.00 Taken From AVAX (Placed into a Refund Wallet) $235.65 Taken From XRP (Placed into a Refund Wallet) February 28, 2022 $332.68 Taken From XRP (Placed into a Refund Wallet) $316.29 Taken From SAND (Placed into a Refund Wallet)$322.10 Taken From XLM (Placed into a Refund Wallet) Total: $3,936.12 March 11, 2022 $17.51 Taken From XLM (Placed into a Refund Wallet) $61.09 Taken From XLM (Placed into a Refund Wallet)March 21, 2022 $166.69 Taken From USD Account $49.60 Taken From XLM (Uphold Account Adjustment)$148.43 Taken From XRP (Uphold Account Adjustment)$49.83 Taken From AVAX (Uphold Account Adjustment)$34.25 Taken From XRP (Uphold Account Adjustment)$87.92 Taken From XRP (Uphold Account Adjustment)$227.60 Taken From XRP (Uphold Account Adjustment)$153.72 Taken From BCH (Uphold Account Adjustment)March 28, 2022 $209.28 Taken From XRP (Uphold Account Adjustment)Total: $1,205.92 -Remaining money in Uphold Wallet Amount Claim: $378.22 Wallet Amount Last Checked: $669.69 (Last Checked Amount March 26,2022 I've been locked out Since so how did I end up with this amount?) Total Owed: $6,516.90 Or Total Owed:$7,186.59 (Based on my last Checked Wallet amount)

I opened up an Uphold cryptocurrency trading account just over a year ago. I proceeded to transfer $1,700 over ten transactions to purchase crypto coins as an investment. I also had my credit union debit card information loaded into their system in order to transfer money in (or out, but I never did). On Friday, April 1, 2022, I attempted to log into the account with the app I have on my phone. I was denied access. I downloaded the latest app version and tried again to no avail. I then clicked on "Reset my password", but I did not get any emails from them. I immediately sent an email from a different email account to Uphold support telling them of the problem I was having and demanded that they immediately lock my account. They did not lock the account until after 40 hours later. At that time, they concluded I had been hacked. Apparently, the hacker not only liquidated all of my crypto coins and cash but proceeded to transfer $999 from my credit union through my debit card on file. Uphold's faulty security system allowed someone who hacked my email to drain me of over $2,700 in less than two days. They did not have any two-factor security in place and are not taking any responsibility for the fraud and theft. I am sure that this is not the first time that they've had this issue, and yet they haven't addressed it or communicated with their customers about how to protect the accounts. If Uphold would have locked the account immediately as I had requested, none of this would have happened. They were too slow and unresponsive to avoid a catastrophic loss in my behalf. I was helpless as I could not do anything but wait for them to work their magic. I have entered a dispute with my credit union in an attempt to recover the $999 withdrawn from my checking account - not sure where that will lead though. I am very angry, distraught, and left holding an empty bag when it wasn't even my fault what happened!

On 12/11 at roughly 7:30 am EST transactions on my Uphold account took place that were not authorized. Roughly $6,000 was in my account and all of it was sent to to outside litecoin and ethereum addressses. On 12/8, I received an email in outlook (recovery email for my yahoo account) that someone with IP address in *** was trying to login to my yahoo email. I immediately changed my yahoo password. After these transactions occurred, I contacted Yahoo and they confirmed that the email was from them and not a phishing attempt. They were then able to restore deleted emails. Clearly my email was compromised because there were emails sent from Uphold wanting to confirm logins from an IP address in *** and later India with different devices. During this time, someone was also changing the two-step verification settings. The two-step verification uses a completely different app that generates a code every 30 seconds. In order to login to my Uphold account, trade, or send money I have to put in that code. These emails were deleted so I never saw them in real-time. I am baffled that Uphold doesn't have a mechanism in place to completely lock an account with such suspicious activity. I never received any texts to confirm anything.Uphold significantly failed multiple layers of security. My account is registered in ***, yet they allowed access to IP addresses from two very distant parts of the world within 17 hours of each other from different devices never linked to my account. Not once did I receive a text. More concerning is the failure of the two-step verification since that is specifically designed to prevent unwarranted logins. That verification app is specific to my phone so it cannot be used on others. Their customer service does not have a phone number, only email. The emails seem to be bots as they heavily repeat themselves and the emails I have received are verbatim to what others reported.

March 5 approximately 4am Upholds Security features obviously failed. I was hacked and robbed of *** of cryptocurrency Ethereum estimated at the time to be $5288.70 ($5333 before fee in USD). Uphold should be held 100% responsible and liable considering after some research of similar occurrences from hundreds of other users. Their 2 Tier Security Authentication failed. While sleeping in my studio apartment behind locked doors. Uphold stated in an email to me a explanation of how this occurred on their network. Their response is very unusual and deems further investigation of Uphold business practices, security, e.t.c. I will research the response and add it here as an addendum. Here's a quote from the company "It required someone with access to your trusted device or email and Authenticator app to perform the withdrawal. Therefore, we cant recover your funds but well keep your account restricted until you confirm your account is secure again as a security measure. "Ok so since my device was on me and I was asleep then how is thatI even a logical response?Also see an email received that was suspicious of Uphold. Restrictions lifted Uphold To *** Mar 5 at 3:54 AM Uphold Chill, the cooldown is over...Hi ***,Youre free! The 24-hour withdrawal restriction - to protect your funds after your 2-factor authentication change - has been lifted.Our friendly support team is here to help.Cheers,RESTRICTIONS LIFTED? 24 HOURS? Minutes later Uphold improperly and illegally allowed a transaction on my account. How is a alleged restriction which is originally meant to help avoid scams... how is it restricted then accessible to such a huge transaction and without My Authentication also I have an authentication app and have to put my pin and use my fingerprint to perform any transactions. Absolutely no one had access to my device Blockchain TRx ID https://etherscan.io/tx/0x764e8c5176f4aa6286efc493a1de6d95732dd0f8973c3871cdb35b5c91f400aa

My account got put in review /restriction the first day I made it (May 16th 2022)(May 17th 2022) My account was unlocked and I got an email confirming that my account was fully verify (June 7 2022) I linked my debit card to my verified Uphold account and bought about 25 *** token (June 9 2022) I withdrew the *** to my external wallet without issue.(June 9 2022) I linked my bank account and bought $10000 worth of crypto but since uphold limit was $2500 I had to set 4 recurring payment of different prices. They were as follow : June 9 $2500 worth OP coin. June 10 $2400 Worth ***. June 11 $2400 Worth Coti and June 13 $2500 Worth Eth (see evidence)Out of the 4 transactions, the last one - $2500 worth ETH did not clear ACH for 2 reason. 1 : I was short on few hundred dollars 2: My bank wanted to speak to me regarding all the transactions I was making which is totally reasonable. Now fast forward to (June 23 2022) I get an email telling me that my account was put on review again and that I should contact their support to find out more which I eventually did but instead of the support telling agent me what was going or how I could help the fix the issue, They straight up told me that my account will remain closed. So I replied back seeking a better explanation just to be told the same exact message the first agent called told me " Your account will remain closed". I once again asked the agent to explain what was the issue with my account instead of giving me a copy and paste message they clearly give to every other customers and this time it worked.According to the agent my account with $7500 worth of investment was locked/ restricted because of the last payment of $2500 that did not clear and she asked me why that was the case to which I happily explained just to be told again that my account will still remain closed.As I am filling this complain I still have about $7500 stuck with them that they refuse to return to my bank or let me withdraw.I need help.

In April , I downloaded the Uphold app and set up an account. Per the app's instructions, I connected my bank account and initiated a transfer of $800 from my checking account to my Uphold account with the intent of purchasing some cryptocurrency. The date of the *** debit was 4/28/22. I never did purchase any crypto currency and decided to withdraw my funds by transferring the $800 balance back to my linked bank account (the acct used to fund the account on 4/28/22). The problem: When I log into the app, and try to transfer the funds, the app requires me to set up two factor authentication (2FA). I followed the directions provided and am able to generate a validation code but when I copy and paste the validation code, it says it's an "invalid code". I tried many, many, many times, accessing my Uphold account via my laptop and the phone app. Neither works. There is no phone support from Uphold. Users can only reach them via chat and the chat support is worthless - they keep telling me tweak this and then try again. It fails every time and is beyond frustrating.I've seen several online complaints indicating many users have the same issue - they cannot withdraw their funds as the 2FA fails every time. I believe Uphold is a fraudulent company and that all of this is by design. I consistently ask them (via chat) to PLEASE simply return the funds to my same bank account which is linked. In one of my chats, I provided them a copy of my bank statement showing the original transaction as evidence I am the account owner since the 2FA does not work (apparently by design). I just wan the money returned to my bank account. I have attached that statement to this complaint. The chatbots keep suggesting I try 2FA again.I would appreciate Complaintsboard.com's support in getting my $800 balance transferred back to my bank account or a check issued to me. I then want to close the Uphold account as I would never work with this scam company again.Thank you in advance for your help.

I have been using the Uphold crypto trading app for almost a year. Just over a week ago, my account was restricted. The restriction stated that it was an issue on theyre end. I needed to verify my I.D. I did this with my drivers license as well as a photo of my face for verification. My account was unlocked a few hours later. After a few days my account is restricted again for the same issue. I do the verification steps again. This time my account remains restricted for days and I am unable to reach anyone from the uphold support team for help resolving the issue. I reach out to the uphold support team daily and I receive a boilerplate email stating my issue is being passed on to another representative for help resolving the issue. The issue was resolved a few days ago according to an email I received. I attempted to conduct a transaction which failed and I received an error message stating I was not able to complete the transaction. I reach out to the uphold support team again who inform me they will work on the issue and create a new ticket number which is then merged into the same ticket as it was the initial issue of my account being restricted. I have reached out daily and am informed they are working on the issue. I received an email today stating I could try to update the app (the app is up to date), uninstall and reinstall the app, turn off wifi, reboot my phone and lastly try the desktop website which I did. None of the above worked. I now have to wait up to *** about 10 days. I have screen shots and screen recordings of my account/ crypto balances as well as of myself attempting to conduct a transaction and receiving the error message stating I am not allowed to perform the transaction. This business is failing to resolve the issue and I am given no answer whenever I ask to the real reason my account is restricted. Uphold ticket #***.

On Feb 16th I received an email from *** he assured me that Uphold is in no way trying to withhold my money from me or steal it. He promised to refund my deposit as soon as uphold received My Choice whether I wanted my refund sent to a Crypto Wallet or if I wanted it to be sent through ACH whatever option I chose I was asked to leave the information needed like my wallet address or bank Acct/Routing number. So I quickly responded with all the requested information . I asked for the money to be sent to ME *** as the beneficiary because I am the account holder and I asked for it to be sent to my Crypto Wallet I sent you guys Bitcoin Cash Address Bitcoin Cash legacy Address Bitcoin Address I asked for my refund to be sent to whatever address was easier for it to be sent to. Since that email was written to me I have not received a refund even though I sent in all the information your team asked me for. I have been blocked and ignored by your representatives . No matter how many times I send an email with all my refund information no one is issuing a refund or responding to my messages.i dont understand how you guys can give some one an ounce a hope that this rollercoaster of messages would finally be coming to an end only to ignore them after making them feel like they are finally getting their money back after 2 months of multiple back and forth messages with your team trying to force me to verify my self when I dont want your services I tried verifying my self but your software doesnt accept Gov *** ID like my U.S passport Card or my tribal ID card. Instead you tried to force me to get a state ID. Which I refuse because Im Native *** and my tribe is FEDprotected and recognized by our *** FED GOV we are a sovereign nation and state laws do not coincide with our jurisdiction thats why we have tribal IDs. So please do not tell me its because Im unverified you can not legally hold on to my money until I verify my self its MY MONEY AND I WANT IT BACK

My #uphold account was hacked on Friday (November, 12th, 2021) afternoon. Ive reached out to #uphold multiple times on Friday, Saturday, Sunday and Monday the 15th, stating, My account has been compromised. Please suspend any & all *** from my Uphold account. I submitted this urgent request multiple times but Uphold didnt suspend my account or even get back to me until Monday (11/15). By then it was too late. The hacker withdrew my cryptos from a new & unrecognized account. The hacker also withdrew $2,500, in total, from my bank, from my hacked uphold accounts, over drafting my bank account. I dont think that Ive ever even made a withdrawal in uphold so uphold shouldve flagged the transactions as suspicious since someone is all of a sudden emptying my crypto wallet, and changed my bank info to a new & suspicious account, and changed my password, and locked me out using 2fa and changed the only email that is associated with my account to theirs. All while my multiple messages were unread, pleading to have my account frozen. All the while not having a phone number dedicated to customer support-I did leave a message on *** voicemail even though it wasnt a customer support line. They let it.The crypt that I have/had on uphold represent ONE FULL YEARS income for me. I fix & deliver Amish furniture. This is a LIFE CHANGING event! I need my cryptos back & I need to see them all there in my uphold account. This has already caused a medical issue with me yesterday due to the extreme stress with this situation. I will either plaster this all over the web, or I will commend how uphold recovered my cryptos & saved the day. I will also file a lawsuit & do everything that I can to find as many others as I can to open a class action lawsuit. Whomever is reading this, I realize full well that you are not responsible for what has happened to my account. But that money wasnt for retirement or a vacation, it was my lifeline.

I made a purchase on Uphold on February 22, 2022 to go toward buying a number of crypto currencies. Uphold then on February 24th, 2022 withdrew money from my purchased *** Wallet claiming my bank canceled the purchase so they never received any money from me, amount was $3,936.12. However the transition was successfully withdrawn from my Bank so I contacted Uphold support to resolve this, at this point I had been charged twice. Uphold continuously denied the fact that my initial purchase was received even after I provided, bank statements showing that Uphold reduced the funds from my account and even denied me after my bank Schools First *** provided them with a letter along with Tracer Numbers for each transaction wihch proved that Uphold charged me twice. At this point I am out of $7,872.24. After 1 month of Uphold denying facts, I reached out to my bank to retrieve the money back from my original transaction of $3,936.12, they declared the transaction fraudulent to return my money back to my account. Uphold then went and charged me the same amount by withdrawing from my Uphold wallet and my crypto shares (losing me money on positions in the process). Upholds reason for charging me again was due my bank reporting the 1st transaction fraud. If Uphold never received my money from my original purchase, why did they charge me once my bank canceled the original transaction and reported it as fraud? They should not have had any money to lose unless the purchase was successful. Now its May and Uphold had me locked out of my account since March 26,2022 and reduced additional money from my positions/Wallet. See all attachments as it shows all the unjustified withdraws from my Account. Uphold Wallet Amount Claim: $378.22 Wallet Amount Last Checked: $669.69 (Last Checked Amount March 26,2022 I've been locked out Since so how did I end up with this amount?) Total Owed: $6,516.90 or Total Owed:$7,186.59 (Based on my last Checked Wallet amount)