Fantastic Furniture

I ordered a desk and a chair, my chair came in under a week. The desk however, while advised it would be 8-9 weeks I called to check on its progress and was told it would be in at the end of the following week making it about 3 weeks. The end of the following week I was told that was wrong and that it would be closer to the end of the following month. During that call I was told my a useless agent that 'there may have been an issue, maybe something was broken and maybe they had to get another one'. I asked her if thats what happened and she said ' I dont know.' I asked her to check that and she said 'that wont make a difference.' The manager then advised that there was nothing wrong and that she would be spoken to about giving that type of information to a customer.
Later the next month I followed up and it was due on time. I then decided to order another desk. This desk came in within the week and I was sent an email that BOTH of them were ready for pick up. TWO separate emails.
I called the next day to book in to pick them up and the agent told me that the first desk was not in. I asked why I have an email saying it is she replied ' I dont know I do not have an answer, maybe it was a glitch.' (there was no glitch, the incompetent person who received the se3cond desk hit send on the wrong one and did do a bloody thing to rectify it!)
I asked for a manager and explained to her that they sent and email saying its ready for pick up and she cut me off saying she didnt sent anything. Obviously im referring to the company but their managers are so professional that they take that to mean personally. She continued to cut me off and raised her voice serval times. I looked at their web site and discovered that they had this desk in stock at a different store. I then told that manager to send my order to that store and ill go there. I HAD TO DO THIS! OUT OF 5 PEOPLE NO ONE THOUGHT TO DO THIS! She then started to tell me off as the customer who has been messed around she started to tell me off! I hung up and called back to talk to someone else cause she is an absolute joke. That person had my order transferred.

I would never buy from this company again