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We purchased a manufactured Q4 etron that was on the ship to Canada. The expectation was that this would be delivered in four to six weeks. Our dealer was Audi Queensway (part of the Dilawri Group).
When it arrived in Halifax, Audi inspection found the coolant pump for the battery was faulty and they needed to replace it. However, since it had not yet been transferred to us, only the dealer could get info. The dealer was very conscientious in following regularly, but Audi Canada gave no committed date for the part to be delivered and no date for it to be installed.
Weekly follow-ups were of no use and the dealer was kept in the dark. Four weeks later, the dealer was notified that a new part was installed and the car was ready to be shipped to Toronto, but again no commitment. Another two weeks later, it was finally put on a train and arrived at the Toronto depot.
The dealer tried to get the vehicle moved from the depot to the dealership for final delivery, but again no response from Audi Canada. And then 15 days later, Audi Canada has notified the dealer that the car will be delivered.
I’m surprised at the lack of information and responsiveness from Audi Canada. In an era when we can track and trace the delivery of any small part across the world, that Audi Canada couldn’t provide details of one part and one vehicle is shocking and speaks poorly of the quality of Audi’s operations.
I’m also surprised that Audi Queensway (as part of the Dilawri Group) has such little influence and sway at Audi that they can’t even get some basic delivery information from the OEM.
After several months, we’re hopefully just a week away from delivery (but the 2024’s are likely being delivered now?!)
Desired outcome: Audi Canada (and the dealership) should find a way to compensate us for this appalling beginning to the brand experience. I fear what the rest of the years will be like.
