Automax Atlanta review: Red 2003 toyota tundra

Facts:

• April 17th purchased a Red 2003 Toyota Tundra transferred the money to Chad Redford (Business manager), only after the Dhruv Patel told me this vehicle passed emissions (in front of Chad).

• Dhruv Patel (salesman) promised me that Atlanta Auto Max could not and would not sell me a car that didn’t pass emissions.

• I sat in Chad’s (Business Managers) office at least an hour or more while the technician and salesman worked on the emissions test.

• The salesman Dhruv Patel came into Chad’s office and said good new “the emissions passed” and we are ready to finalize the deal.

• I wrote Chad the check and sent him a screenshot picture of my bank account so he knew I had the money in my account.

• Chad told me that we would get the title and the new Georgia License plate in 4-6 weeks sent to my home address for the 2003 Red Tundra. There was nothing to do on my end.

• 6 weeks passed and I followed up with the Atlanta Auto Max office on my tags. Where are my tags I was promised? I talked to Shelby Parker of Atlanta Auto Max, she said she would research the issue.

• June 1 – talked with Chad via my cell phone, he advised me “so sorry” there was a glitch in the emissions machine that day on April 17th

• Chad told me to just go get the emissions and Atlanta Auto Max would reimburse the cost of the new emissions test, since it was part of the sale.

• 6/2 I go to Eagle Oil Change for emissions test. Red 2003 Toyota Tundra - failed and 23 codes that it failed.

• I go to my local mechanic 6/2 Weaver Tire and Brake. They fixed the main issues – We drive it for a few days to clear the system & codes “Readiness”

• I get it re-tested 6/9 and says it still has many codes including oxygen sensors. Also, my mechanic also said check engine light did not have a bulb, like someone took it out on purpose.

• Today 6/15 I take it by the Emission and says they can’t check it again because – now the check engine light is ON.

• I go to my local mechanic this afternoon Weaver Tire and Brake and they said to bring it in Monday 6/19 because they are slammed.

So far in addition to a lot of time, effort and running around have expenses $1,413.21 + $640.24= $2,053. This doesn’t include the repairs we need to do on Monday 6/19.

This whole car buying experience & process is not right. I bought this used truck based on the fact that it passed the emissions test. Chad knows I wasn’t leaving Chad’s office until it passed the emissions. I was told by Atlanta Auto Max sales rep Dhruv Patel & tech as I sit with Chad the business manager that this pickup had passed emissions. This was a key decision in the car purchase and transferring the money for the cash purchase. I was told that my tags would come to my home address in 4-6 weeks and I didn’t have to do anything.

Somehow this sales situation goes from emissions passed all is good and you’ll have your plates at your home address in 4-6 weeks, to you go get the emissions and AutoMax Atlanta will reimburse you (due to a emissions computer glitch). This took hours and hours of my time running around & thousands of dollars of unexpected expenses. I sent you the expenses & finally on 6/20 it passed emissions and I purchased the tags at the Cobb County tag office.

6/19 I sent the updated emissions costs to repair the catalytic converter codes.

$2,053 prior repairs to correct emission codes

$2,269 repairs today to correct emission codes

$4,322 total repairs for a $6,500 used pickup (which I was told had already passed emissions).

Drove the pickup 100 miles last night for “readiness”

6/20/2023 – Passed Emissions (Emissions $20)

6/20/2023- Purchased Tag SBJ6435 at Cobb County tag office (Tag fee $20)

Give me an update on the invoices you shared with your boss. Hopefully we can work out something that is mutually beneficial so we can avoid small claims court and or arbitration.

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