Avbob Building
Reviews and Complaints

Good day

My name Is Ruth Poo. Residing in Hammanskraal. I am laying complain about Avbob that was supposed to pay us for a funeral cover. My brother passed away 17 August 2021 then we claim the funeral policy from the Abvob then things didn't go well because the were asking for many things. Then we had to look for another undertaker and bury my brother. Then after the funeral we call them again asking which required documents that needed. Then we send all the documents they requested, suddenly they ask for postmortem. BI report was there that explains the cause of the death. So we are confused. By now they were supposed to pay the funeral policy long time again. We had to call forensic requesting postmortem Then forensic answer was that, provide them with BI because mortem takes time, that's we gave people to claim their policies. Then from there we don't know what is the next step. Because it was nice when they deduct money from our accounts every month so lets them pay what is belong to us.

I am also asking myself that, if we didn't have another undertaker my brother would still be in the mortuary waiting for Avbob to pay?

Thank you
Ruth

Avbob is a big company but their customer service sucks! They make empty promises to their customers. I received a mail from avbob saying they want to resolve a query I had in Aug 2020 with a "gracious payment" of the sum of money I had insured my late grandmother with but to date I am told that payment will be made in due cause. All I want to know is when this "Due Cause" is as yesterday was a full month of me waiting. I have written emails to Liza Venter, Elmarie Stander, Elgeroh Abrahams and their complaints department but the answer that I get is due cause. Our feelings as customers are not taken into consideration when they lie to us. I laid my grandmother to rest in Aug 2020 and have been trying to make peace with her passing as her and I were very close. To be reminded about her 7 months later with all the lies avbob is promising is very shameful. When will the money be deposited into my account as promised? I have a family of elders whom I had told about the call I received from Liza Venter on the 23rd of Feb 2021, promising of a "gracious payment" and now they want answers from me. What do I tell my elders? I cannot lie to my family as avbob lied to me. I cannot go back to my elders and tell them that avbob will make payment in due cause as they say. My family wants answers. We all want to know when due cause is? This I must say has broken the trust my family has in me as everyone thinks that payment was made and I used it for my personal use. Why is my name being dragged on the mud like this? Liza? Elmarie? Elgeroh? Avbob complaint? Someone please take responsibility!

Please refer to email below regarding my complaint with AVBOB, I made a payment of R9600 for a tombstone in 2005 which was not installed, and they insist this was done in 2006, I've request proof of installation and now its almost 2 months and the company is failing to provide the information

Dear Mr Molokomme,

Please note that I'm still waiting for your formal response regarding my query/complaint.

Kindly refer to e-mails below.

Regards
Sthembile

-----Original Message-----
From: Sithembile Makhanya
Sent: Thursday, February 07, 2013 10:34 AM
To: 'Job Molokomme'
Cc: 'Olga Kekana'; 'Rhodia Mfolo'; '[protected]@gmail.com'; 'Chili, Bongeka S (bongeka.[protected]@hlsp.org)'; '[protected]@AVBOB.co.za'
Subject: RE: Re: G20742530545 ( reference: [protected] )

Hi,

I really don’t understand what proof you are looking for as I've already given you my proof of payment of which your accounts department was able to trace with.
My reference number is reference: [protected] Your account reference number with the factory is G20742530545 Please refer to the attached design document which I got from your factory files last month, please note the document is not signed hence I don't understand who gave the go ahead .
All I need is proof of address, grave number, signed design document and signed delivery note.

If you telling me that you don’t have this on your record, please provide me your company's record keeping policy.

I trust you 'll find the above in order and I looking forward to your quickest response.

Regards
Sthembile

-----Original Message-----
From: Job Molokomme [mailto:[protected]@avbob.co.za]
Sent: Thursday, February 07, 2013 9:43 AM
To: Sithembile Makhanya
Cc: Olga Kekana; Rhodia Mfolo; [protected]@gmail.com
Subject: RE: Re: G20742530545 ( reference: [protected] )

Dear Sithembile

i would like to refer to all previous correspondences and all your concerns in this regards.
Firstly our factory informed us that the stone was erected in January 2006 and the last communication you had with our Pretoria office was in 2007. Since then you never contacted our office to make a follow up on the matter. It is now seven years since the order was placed and the stone erected. Please provide us with the proof of purchase and all relevant documents (including the description of the stone) that might assist us with further investigation into this matter.

Kind regards

Job

>>> Sithembile Makhanya 2/6/2013 4:13 PM
>>> >>>
Dear Job,

Please note that I'm still waiting for an update on my compliant, it is really unacceptable that it has taken Avbob more than a month to give me tangle information with regards to this tombstone.

Please refer me to whoever that can assist as I need this stone to be erected no later than the 28th February 2013.

Regards
Sthembile

-----Original Message-----
From: Job Molokomme [mailto:[protected]@avbob.co.za]
Sent: Tuesday, January 29, 2013 11:31 AM
To: Sithembile Makhanya
Subject: RE: Re: G20742530545

Good day

Kindly note that this matter has been forwarded to the factory for further investigations. It must be established first to find out that what happened to the stone.

Kind regards

Mr Molokomme
Tel [protected]

>>> Sithembile Makhanya 1/28/2013 12:54
>>> PM >>>
Dear Mr Molokomme,

Please note that it's been two weeks since I filed a complaint with your office with regards to tombstone order reference: [protected] and I've not received any feedback regarding the investigation.

Can you kindly provide feedback as soon as possible as this matter is rather urgent.

Regards
Sthembile

-----Original Message-----
From: Job Molokomme [mailto:[protected]@avbob.co.za]
Sent: Tuesday, January 15, 2013 11:04 AM
To: Sithembile Makhanya
Subject: FW: Re: G20742530545

Good day

We would like to confirm that we have received your complaint and it has been forwarded to the factory and we will revert to you as soon as the matter has been resolved by the factory.

Regards

Job

>>> Sithembile Makhanya 1/14/2013 1:02
>>> PM >>>
Attention Job Molokomme,
Please note that I'll like to file complaint with regards to below mentioned tombstone order, kindly note that this tombstone was never erected contrary to what is reported by your factory in Bloemfontein.
It is unacceptable that they cannot provide proof of where this stone was erected and who signed off on the design and delivery.
I initiated this process through your company due family difficulties this was not finalized, yes I forwarded the wording but I did not sign off on the design thus this was not finalized.
Since your factory is adamant that this was erected could they kindly provided necessary information/documentation to prove this.
If my memory save me correct the last call I received from the avbob Pretoria office was in 2007 regarding the processing of this stone and I indicated that I was not in a position to finalize the wording, this order is on hold till such time that I revert back to them and finalize. It is absurd that factory records indicate that the stone was erected in January 2006.
Your speedily resolution and response on this matter will be greatly appreciated.

Sthembile
[protected]

From: Olga Kekana [mailto:[protected]@avbob.co.za]
Sent: Monday, January 14, 2013 12:10 PM
To: Sithembile Makhanya
Subject: Fwd: Re: G20742530545

Hi

Please refer to the email that i received in connection with the tombstone that u purchased from our Avbob branch in Pretoria. Below is the information obtain from our Bloemfontein factory.

Can you please send us a written complain regarding this order for our complaint department to investigate further into the matter. ( for att JOB MOLOKOMME address [protected]@avbob.co.za please send me a copy as well: [protected]@avbob.co.za

Regards

Olga Kekana
Snr Clerk (Debtors Department)
[protected](tel)
[protected](fax)
[protected](fax to email)

368 Madiba Road Pretoria
[protected]@avbob.co.za
www.avbob.mobi
www.avbob.co.za
http://www.avbob.co.za/static/disclaimer

>>> "Alta Cilliers"
>>> 2013/01/14 10:22 AM >>>
Hi Olga,

We don't have the file any more but according to our register the details are as follows:

Orderd on 09 April 2005
Received on 18 May 2005
Accepted on 18 May 2005
Errected on 20 January 2006

Unfortunatly like I said we no longer have the file, it would have confirmed or declined what is on the system.

Kind regards

Alta

P.S - May 2013 bring you loads of joy!
----- Original Message -----
From: Olga Kekana
To: Chantel Klaase
Cc: [protected]@avbobind.co.za
Sent: Tuesday, January 08, 2013 12:03 PM
Subject: G20742530545

Good Morning Chantel

Compliments of the new season!

We have received this complaint from the client that she purchased a Tombstone with our branch in Pretoria (G20742530545) but up to now the stone is still not erected.

According to our Production system it shows that the stone was debited in 2006/01/31 under massa faktuur nr 1780. Is it possible for you to investigate for us if the stone was or not erected, as we have to give urgent feedback to the client regarding this matter.

Hope you will find all in Order

Olga

Olga Kekana
Snr Clerk (Debtors Department)
[protected](tel)
[protected](fax)
[protected](fax to email)
[protected]@avbob.co.za
www.avbob.co.za